Golden Living Center Martinsville

Pros

• Martinsville Health and Rehab has a lot of caring staff that really love and look after the residents here.
• Tanisha and Julietta are great CNAs; they are 5-star caregivers.
• The OT/PT staff is superb.
• The facility is good with plenty of activities to keep you busy.
• The staff there truly care about their residents.
• The therapy department were very knowledgeable.

Cons

• The facility is alleged to have safety issues, as anyone can walk into the building at any time.
• The quality of care is described as poor at best.
• Care staff are perceived as overworked, incompetent, and negligent, with call bells often ignored or answered slowly.
• Some nurses and CNAs are described as dirty, leaving trash at the bedside and being intentionally messy.
• Residents are said to suffer from bedsores, infections, and soiled bedding due to neglect.
• Unauthorized or incompatible medications are claimed to have been prescribed or given.
• The building is described as outdated and unsafe, with outages of power and HVAC, exposed wiring, and missing shower heads.
• The facility is portrayed as unresourced, lacking basic equipment like wheelchairs and bed rails.
• The environment is described as a "dump" with persistent smells and poor sanitation.
• Some reviewers claim there are paid-to-lie positive reviews to bias overall perceptions.

Review

Martinsville Health and Rehab sits at the center of a highly polarized conversation, with reviewers painting two very different pictures of the same facility. On one end of the spectrum, several writers describe a warm, welcoming environment where staff feel genuinely invested in residents, where housekeeping maintains a clean and odor-free space, and where therapy teams and nurses work with dedication. On the other end, a number of reviewers allege neglect, safety lapses, and a pattern of care that falls short of what families expect for their loved ones. The resulting portrait is one of striking contrasts, where moments of kindness and professional capability coexist with serious criticisms about safety, administration, and resource levels.

Safety and physical environment emerge as a recurring flashpoint. A handful of reviewers insist the building's layout and access pose ongoing risks: "anyone can walk in the building at anytime," and there is a perception of widespread laxity around security. One review calls out the absence of preventative measures for safety and notes an outdated exterior that does not reflect the quality of internal care. Several accounts imply repeated infrastructure shortcomings - power outages, inconsistent air systems, and insufficient equipment such as wheelchairs or bed rails for residents who need them. The sense across these comments is that, even when care quality may be adequate, the physical and security framework undermines resident safety and peace of mind.

The quality of medical and daily care is another area where opinions diverge sharply. A number of reviewers recount deeply troubling experiences: unattended bedsores that worsen over time, incontinence and soiled bedding, and infections that some families felt could have been prevented with more attentive care. There are allegations of missed or late call lights, overworked CNAs who appear to be stretched thin, and even accusations of neglect and neglectful attitudes from the nursing staff and some members of administration. Some families describe the physician and pharmacy processes as disjointed, with reports of medications prescribed without proper authorization or compatibility concerns left unexplained. In stark contrast, other reviewers emphasize that the nursing staff, therapy teams, and physicians can be highly competent, citing thorough wound care, successful rehabilitation progress, and responsive clinicians who know families by name and communicate openly when questions arise.

Within the realm of staff and interpersonal dynamics, the sentiment is similarly mixed. Several comments praise the care and warmth of specific caregivers - Tanisha and Julietta, in particular, are named as "great CNAs" who provide five-star care, while others speak about the kindness of the front desk, office personnel, and maintenance staff. The therapy department and rehabilitation services receive praise from multiple angles, described as knowledgeable, diligent, and capable of helping residents regain independence. Yet other accounts contrast this by accusing administration of being unhelpful or disconnected from daily caregiving realities. The tension between frontline compassion and administrative shortcomings - whether in communication, responsiveness, or policy execution - recurs as a central theme in the reviews.

From the perspective of the resident and family experience, several narratives emphasize daily life quality, activities, and cleanliness as a bright spot. Some reviewers characterize the facility as "outdated" in architecture but argue that the care inside is strong, with a clean environment, well-maintained common areas, and a schedule of activities that keeps residents engaged. There are mentions of a devoted housekeeping staff maintaining a clean, smell-free atmosphere and staff who treat residents with respect and courtesy. A few reviewers report that meals are well-balanced, generously portioned, and comparable to what families might prepare at home, with affectionate notes about shared meals during visits. The positive accounts tend to cluster around personal connections with staff, visible attentiveness, and a sense that residents are treated with dignity and kindness, even if there is room for improvement in other areas.

Specific anecdotes underscore the emotional weight of choosing a facility. One family member recounts years of observation and involvement - holding bedpans, cleaning up, and witnessing what they describe as a lack of care or even cover-ups surrounding issues like bedsores and medication. The story depicts a scenario of ongoing dissatisfactions with communication, supervision, and the overall environment, culminating in a painful characterization of neglect and fear for a loved one's safety. In contrast, another long-term resident or family member shares a much more favorable narrative, praising the consistency of care, the availability of therapy, and the personal connections formed between residents and staff over a lengthy period. These divergent tales highlight that day-to-day experiences can be markedly different from one patient to the next, even within the same facility.

When weighing all voices together, a cautious takeaway emerges: Martinsville Health and Rehab elicits strong, passionate responses because it embodies both genuine compassion and serious concerns. For some families, the facility represents a place where compassionate caregivers, proactive therapy teams, and a reasonably clean, well-run environment contribute to meaningful recovery and a sense of home for residents. For others, the same building can feel undersupported and unsafe, with troubling reports of neglected needs, inconsistent administration, and a lack of critical resources that seem to leave residents vulnerable. The most actionable threads across reviews point toward personal oversight and advocacy - visits that go beyond a quick tour, conversations with multiple staff members, and direct observation of how call bells, cleanliness, medication handling, and daily routines are managed.

For anyone considering Martinsville Health and Rehab, the collective picture suggests a few prudent steps. Prospective families are advised to tour in person, ask for a recent daily care plan, and observe how staff respond to call lights and daily needs. It may be wise to request transparent information about safety measures, power and climate reliability, medication management, and the availability of essential equipment like wheelchairs and bed rails. Given the variability in experiences, talking to multiple staff members across shifts and seeking firsthand impressions from current residents and families could provide a more complete view than a single visit or a single testimonial. In the end, Martinsville Health and Rehab appears to be a facility where moments of outstanding care coexist with significant concerns, and where the people involved - residents, families, and staff - often shape the experience more than any single policy or building feature.

This part of Martinsville, Virginia, boasts a range of essential services and amenities that cater to the needs of seniors. With multiple physicians' offices nearby, including pediatric and internal medicine clinics, as well as pharmacies and a hospital within a short distance, residents can easily access healthcare facilities. There are also various dining options in the area, such as cafes and restaurants offering different cuisines for seniors to enjoy. Additionally, places of worship provide spiritual support for those seeking a connection to their faith. The proximity to parks offers opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a convenient and comfortable environment for seniors looking to settle in Martinsville.

Physicians

• Martinsville Pediatrics (0.7 miles)
• Carilion Clinic Family & Internal Medicine - Martinsville (0.7 miles)
• Carillion (0.7 miles)
• Carilion Clinic Plastic and Reconstructive Surgery (0.7 miles)
• Martinsville Eyecare Center (0.8 miles)
• Eye Physicians & Surgeons of Martinsville (1.6 miles)
• Bone & Joint Center (1.6 miles)

Cafes

• Third Bay Cafe (0.8 miles)
• Paleo Cafe and VMNH Museum Store (1.7 miles)
• The Ground Floor (2.3 miles)

Pharmacies

• Martinsville Family Pharmacy (0.8 miles)
• First Pharmacy Of Martinsville (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• Kroger Pharmacy (2.7 miles)
• CVS Pharmacy (5.3 miles)
• Walgreens (5.9 miles)

Restaurants

• Wild Magnolia (1.5 miles)
• Burger King (1.6 miles)
• Hardee's (2.2 miles)
• The Pick N Roll (2.4 miles)
• Chick-Fil-A (2.5 miles)
• Taco Bell (2.6 miles)
• McDonald's (2.6 miles)

Places of Worship

• Greater Love Ministry (1.6 miles)
• Southern Baptist Convention (2.3 miles)
• Chatham Heights Christian Church (2.5 miles)
• Fontaine Baptist Church (2.7 miles)
• Lancer Hall Laurel Park Boosters (2.8 miles)
• New Beginings and Pentecostal Holiness Church (2.8 miles)
• Martinsville Church of Truth (3.3 miles)

Transportation

• U-Haul Moving & Storage (2.2 miles)
• U-Haul (12.8 miles)
• Greenville-Spartanburg International Airport (14.4 miles)
• U-Haul Neighborhood Dealer (14.6 miles)
• U-Haul Moving & Storage (16.3 miles)

Hospitals

• Piedmont Stone Lithotripter (2.5 miles)
• Sovah Health (2.5 miles)
• Memorial Hospital (7.6 miles)

Parks

• Jack Dalton Park (5.9 miles)
• Bowen Creek (12.6 miles)