Care Advantage of Martinsville, VA

Pros

• Monica goes above and beyond.
• Monica is a fantastic leader.
• Monica is very professional.
• Monica is an excellent communicator.
• Monica is an amazing listener.
• Care Advantage is praised for employing a person like Monica.
• Mollie Hairston cannot say enough good things about Monica and her wonderful staff.
• Dr. Clishia Taylor, DMIN, MBA, RN, commends Monica's leadership and professionalism.

Cons

• The company is not a good place to work.
• Monica is rude and unsympathetic toward employees.
• The pay is not reasonable, and private duty pay is claimed to be higher but is the same as regular cases.
• Mileage reimbursement is not provided for following a client to appointments or other daytime tasks.
• Promised start dates and times are not honored; no one shows up.
• The work environment is toxic, with corners cut and staff lying.
• The company is not compassionate, sympathetic, or concerned about employees.
• They may disappoint families by failing to provide assistance.
• They should be avoided (buyer beware).

Review

Across a range of personal experiences, Care Advantage and its leadership are described in sharply contrasting terms. Some testimonials paint a picture of a company that initially appears promising, with claims of strong leadership and attentive coordination, while others reveal a pattern of miscommunication, unmet promises, and a work environment that feels unsupportive or unfair. A recurring figure in these accounts is Monica, the schedule coordinator, who becomes a symbol of both commendation and contention depending on who is commenting.

One reviewer's account centers on a sense that staff concerns about clients and assignments are not heard so much as labeled as "arguing." In their view, the office staff, and Monica in particular, come across as discouraging when employees try to voice opinions about the different clients they're assigned to. The reviewer explicitly characterizes Monica as rude and lacking compassion for the feelings and perspectives of employees who are trying to speak up. The complaint extends to compensation, with the reviewer feeling that the pay structure is not fair. They recount a belief that private duty (PD) cases are advertised as paying more, yet the salary remains the same as other regular cases, which felt like a bait-and-switch. There is a claim that Monica acknowledged PD pay in a way that the reviewer interpreted as a specific expectation - an expectation the reviewer says was not kept - adding to a sense of inconsistency and mistrust. The reviewer also notes a policy that does not reimburse mileage when staff must accompany a client to a doctor's appointment, the grocery store, or other daytime activities, because staff are not allowed to ride with or accompany clients. This combination of miscommunication about pay and a lack of mileage reimbursement left the reviewer feeling undervalued and unsupported, particularly when they were told one thing before hire and experienced something different on the ground.

Compounding this dissatisfaction is a personal moment when the reviewer felt questioned about why they left a previous job. They insist they did not quit to become a caregiver for the company, explaining instead that a remodel project at a Walmart location required their attention and that the assignment with Care Advantage ended because they could not travel to multiple locations. The reviewer describes the questioning as irrelevant and asserts that the office staff had no right to pry into their personal decisions, strengthening their sense that the company lacked genuine compassion for employees who voiced concerns or had extenuating circumstances. Taken together, the reviewer's narrative conveys a perception of a company that promises alignment and care but delivers something inconsistent, with a desire for more empathy, clarity, and fairness.

In marked contrast to that experience is a separate and highly positive account praising Monica as an exemplary leader. This testimonial comes from Dr. Clishia Taylor, a veteran in home health care who has owned a caregiving operation for more than 25 years and is a Registered Nurse. In her narrative, Monica is described as someone who goes above and beyond, a fantastic schedule coordinator who is professional, an excellent communicator, and an attentive listener. Dr. Taylor emphasizes that Monica's impact extends beyond routine office duties; she speaks highly of how Monica supports not only the staff but also the clients, including a client named Mollie Hairston. The praise is effusive enough that Dr. Taylor notes the gratitude she and Mollie have expressed for Monica and the Care Advantage team, underscoring a sense that, when Monica is involved, care coordination can be handled with efficiency, empathy, and clarity. This perspective demonstrates the power of one well-regarded individual within a company to shape the experience of clients and employees alike, creating a bright, dependable impression in direct contrast to the more critical accounts.

A third voice adds yet another layer to the overall picture: a former caregiver who describes the experience in stark terms of a toxic atmosphere and compromised integrity. This reviewer claims that the company cuts corners, lies, and relies on office staff who are apparently ineffectual or disorganized. The language is unambiguous and strongly cautionary, with phrases like "toxic environment" and "buyer beware." This account emphasizes operational and ethical concerns, painting the organization as one where corners are routinely cut and where individuals feel compelled to warn others away from engagement with the firm. The combination of these claims with the other testimonials further highlights a pattern of inconsistent practices and outcomes, depending on who is interacting with Care Advantage and which part of the organization is shaping an experience.

Taken together, these accounts reveal a complex tapestry of experiences at Care Advantage. The same person - Monica - emerges as a focal point for disparate perceptions: some see her as a capable, empathetic, and effective leader who enhances coordination and client experience; others feel she embodies a dismissive stance toward employee concerns and inconsistent communication about pay and policies. The inconsistency appears not only in individual attitudes but also in policy execution, with mileage reimbursement, pay for different types of cases, and expectations about start dates and assignments all described in ways that conflict across reviews. The strong positive testimonial from a respected industry professional adds legitimacy to the claim that Monica can deliver outstanding coordination, while the negative caregiver perspective reinforces concerns about a potentially toxic environment and unreliable practices.

For anyone weighing involvement with Care Advantage, these narratives suggest a need for careful, documented due diligence. Prospective employees should seek explicit, written answers about pay structures for private duty versus standard cases, mileage reimbursement policies, and the implications of travel for assignments in multiple states. Clarifying expectations about start dates, scheduling reliability, and how concerns or conflicts are handled would also be prudent. On the client side, it would be wise to request clear policies and a robust plan for continuity of care, particularly in situations where travel or reassignment may be required. Above all, the mix of testimonials underscores the importance of speaking with multiple staff members, asking for written policy details, and assessing whether there is a consistent, compassionate approach to both employees and clients that aligns with one's own needs and expectations.

This area of Martinsville, Virginia offers a convenient location with various amenities nearby for senior living. There are several physicians' offices in close proximity for easy access to healthcare services. In addition, there are pharmacies and hospitals within a short distance, providing peace of mind for medical needs. The area also offers a selection of cafes and restaurants for dining options, as well as transportation services such as U-Haul for any moving or storage needs. Parks like Jack Dalton Park provide opportunities for outdoor recreation, while places of worship offer spiritual fulfillment. Overall, this part of Martinsville presents a comfortable and well-rounded environment for seniors to consider settling in.

Physicians

• Piedmont Urology Associates (0.1 miles)
• Children's Medical Center (0.2 miles)
• Piedmont Community Service - Conrad H Daum MD (0.4 miles)
• Don S Tessmann (0.4 miles)
• Heart Of Virginia Pc (0.5 miles)
• Eye Physicians & Surgeons of Martinsville (0.6 miles)
• Stateline Heart & Vascular (0.8 miles)

Cafes

• Paleo Cafe and VMNH Museum Store (0.1 miles)
• The Ground Floor (0.6 miles)
• Third Bay Cafe (0.9 miles)

Transportation

• U-Haul Moving & Storage (0.6 miles)
• U-Haul (12 miles)
• Greenville-Spartanburg International Airport (13.2 miles)
• U-Haul Neighborhood Dealer (13.3 miles)
• U-Haul Moving & Storage (15.1 miles)

Restaurants

• Hardee's (0.7 miles)
• Wild Magnolia (0.7 miles)
• The Pick N Roll (0.7 miles)
• Burger King (0.8 miles)
• Chick-Fil-A (0.8 miles)
• Taco Bell (0.9 miles)
• McDonald's (1 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• First Pharmacy Of Martinsville (0.8 miles)
• Walgreens (0.9 miles)
• Martinsville Family Pharmacy (0.9 miles)
• Kroger Pharmacy (1 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.2 miles)

Places of Worship

• Greater Love Ministry (0.9 miles)
• New Beginings and Pentecostal Holiness Church (1.4 miles)
• Southern Baptist Convention (1.6 miles)
• Chatham Heights Christian Church (2.2 miles)
• Fontaine Baptist Church (3.5 miles)
• Martinsville Church of Truth (3.7 miles)
• Lancer Hall Laurel Park Boosters (3.9 miles)

Hospitals

• Sovah Health (1 miles)
• Piedmont Stone Lithotripter (1 miles)
• Memorial Hospital (5.9 miles)

Parks

• Jack Dalton Park (4.4 miles)
• Bowen Creek (11 miles)