Hampton General Hospital

Pros

• The service was excellent, and the employees were kind and helpful.
• The staff are professional and kind, providing vital services for the community.
• Check-in was easy, and the staff were pleasant.
• The nurses were very helpful.
• The staff are nice and caring and help you with what you need.

Cons

• The clinic has long wait times and poor organization.
• Staff are unprofessional and provide inconsistent information.
• The appointment system creates delays, with people waiting far longer than expected.
• Phone lines are frequently unanswered, and callbacks are unreliable.
• Appointment information on the website is missing or unclear.
• Some staff come across as rude, uncaring, or not medical professionals.
• Language barriers and poor communication hinder access to care.
• The clinic cancels appointments without notice and gives conflicting instructions.
• The overall service is inefficient and frustrating for patients.

Review

This collection of experiences paints a picture of a Hampton health department clinic that is valued for the essential services it provides, but whose day-to-day operations can feel inconsistent and frustrating to many of the people who rely on it. Across reviews, there is a clear split between appreciation for the staff's kindness, professionalism, and willingness to help, and disappointment with wait times, scheduling, communication, and the overall organization. Some patients describe moments of genuine care and efficiency, while others recount chaotic days, long waits, and conflicting information that leave them frustrated and stressed.

On the positive side, several reviewers highlight excellent service and very kind, helpful employees. They describe the staff as professional and community-minded, delivering vital health services that are hard to come by elsewhere. A few encounters are singled out as especially favorable: nurses who were helpful and patient, a check-in process that went smoothly, and staff who were described as nice and caring, willing to assist with what people need. In some cases, expectations were met or exceeded, and a patient was pleased that the clinic could accommodate specific concerns, such as determining whether a child could safely use a booster car seat. In at least one account, a caller who managed to secure an appointment found the experience to be straightforward and comparable to any ordinary medical office, with pleasant staff and an unremarkable wait time.

The other, more dominant thread is a persistent sense of disorganization and inefficient operations. Long wait times are repeatedly criticized, with the perception that appointment scheduling and real-time flow of patients are poorly managed. One common complaint is that walk-in and appointment times collide in ways that leave people waiting far longer than expected, sometimes for tasks that should be quick. There are reports of people waiting well over an hour or more, even when the clinic is not evidently overwhelmed, and some who traveled a distance were displaced when staff were temporarily unavailable, such as lunch breaks. The frustration is compounded when patients feel their concerns or appointments are not being prioritized or respected, with references to last-minute cancellations and uncertain wait times.

Communication and information access emerge as another major pain point. Reviewers report no clear or reliable appointment information on the website, inconsistent guidance from staff about whether a visit is by appointment or walk-in, and phone lines that are either busy or unresponsive. Several accounts describe calling to set up care only to be redirected, told the clinic is full, or promised callbacks that never come. The tone here ranges from annoyance to outright disbelief, with comments about voicemail messages that promise a callback but fail to deliver, and about a system that seems slow to adapt to the real-time needs of people trying to coordinate health care around work, school, and family responsibilities. Language barriers add another layer of difficulty for some patients, who described trying to get an appointment through a staff member who could not communicate in English.

Professionalism and staff demeanor also feature prominently in the reviews, and the experiences vary widely. Some patients found the staff to be genuinely helpful, compassionate, and patient-focused, while others describe unprofessional behavior, inconsistent information, and a perception that staff are not as attentive or empathetic as they should be. Specific criticisms include rude or dismissive interactions, a sense that questions are not valued, and a belief that some departments - such as immunizations - are especially lacking in compassion and clear communication. On the flip side, there are mentions of caring support in certain departments, with staff going the extra mile to assist families and ensure safety and comfort during visits.

Another recurring theme is the tension between the clinic's mission to serve a broad community and the operational constraints it faces. Several reviewers acknowledge the reality that health departments are often dealing with high demand, limited staffing, and the need to balance urgent care with routine services. Yet they insist that better coordination, reliable information channels, and more consistent customer service practices could dramatically improve the experience for patients who already face health concerns and logistical challenges. The calls for improvement center on clearer scheduling processes, predictable wait times, more proactive communication about appointments, and a stronger emphasis on respectful, patient-centered interactions across all staff levels.

In summary, the clinic is valued for providing essential health services and, in many cases, for having staff who are kind and professional. However, the majority of feedback underscores significant operational shortcomings: inconsistent scheduling, long and unpredictable wait times, unreliable communication channels, and variable professionalism. Patients clearly want the clinic to be a reliable, respectful, and accessible place where appointments and information are consistent, phone access is responsive, and staff work together to minimize delays and confusion. The overarching message is that the clinic succeeds in its purpose when it runs smoothly and with clear communication, but when operations falter, the impact on patients - often already dealing with health concerns - can be substantial.

This part of Hampton, Virginia offers a convenient location with various amenities nearby. There are several pharmacies within a short distance, providing easy access to prescription medications. Additionally, there is a range of dining options, including fast food restaurants and casual dining establishments. Medical care is also easily accessible, with multiple physician offices and hospitals in the area. Places of worship cater to spiritual needs, while parks offer opportunities for outdoor recreation. Transportation options are available for getting around the area. Overall, this neighborhood provides a well-rounded living environment with essential services and amenities close by for seniors looking for convenience and accessibility.

Pharmacies

• Rite Aid (0.5 miles)
• Kroger Pharmacy (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Health Mart Pharmacy (3.1 miles)
• Langley AFB Satellite Pharmacy (4.5 miles)
• Langley Hospital Pharmacy (4.5 miles)
• Walgreens (5.1 miles)

Restaurants

• Surf Rider Bluewater (1.3 miles)
• Chicken Salad Chick (2.6 miles)
• Sonic Drive-In (2.6 miles)
• Bar Louie - Hampton (2.7 miles)
• Chick-Fil-A (2.7 miles)
• Chick-Fil-A (2.9 miles)
• Tommy's Restaurant (3.3 miles)

Physicians

• The Center for Women's Health (1.9 miles)
• East End Physicians (2.8 miles)
• Patient First - Hampton (2.9 miles)
• Family Practice of Hampton Roads (3.1 miles)
• TPMG Hampton Family Practice (3.1 miles)
• Wagner Macula & Retina Center (3.2 miles)
• Sentara Physical Medicine & Pain Management Specialists (3.5 miles)

Places of Worship

• Sixth Mount Zion Baptist Temple (3.3 miles)
• Warwick United Church of Christ (7.4 miles)
• Tabernacle Church Of Norfolk (8.9 miles)

Hospitals

• Sentara CarePlex Hospital (3.5 miles)
• Langley AFB Hospital (4.5 miles)
• Riverside Regional Medical Center (7.3 miles)
• Riverside Regional Medical Center Employee Health (7.4 miles)

Transportation

• Old Point Junction (3.6 miles)

Parks

• Victory Park (4.3 miles)

Cafes

• Starbucks (4.5 miles)
• Starbucks (7.3 miles)
• Panera Bread (7.8 miles)
• Starbucks (8.5 miles)
• Starbucks (9 miles)

Theaters

• AMC Hampton Towne Centre 24 (4.7 miles)