Heritage Hall Grundy

Pros

• The staff at Heritage Hall of Grundy, Va provided gracious and courteous care for residents, demonstrating compassion and concern for both the patients and their families.
• The nursing home is clean, well-maintained, and more updated than other facilities observed by family members.
• The nurses are friendly and knowledgeable about the residents' conditions, ensuring that they respond to questions with empathy and understanding.
• Overall experiences at the facility were positive, with family members feeling reassured about their loved ones' care during difficult times.
• Despite some areas for improvement, the facility made efforts to keep residents comfortable in their final days of life.

Cons

• The nursing home could improve its general practices, as they do not go above and beyond for their patients.
• There is a lack of encouragement for family involvement, which would benefit the residents.
• The facility struggles to retain staff due to low pay and lack of positive reinforcement from management.
• There is no outdoor area for patients to enjoy fresh air or engage in outdoor activities.
• Some patients manage to sneak in cigarettes, potentially bothering others in the facility.
• There were delays in responding to call buttons, with one instance taking over 15 minutes for assistance.
• Pest control issues were observed, including ants and reports of garden snakes entering the premises.

Review

Heritage Hall in Grundy, Virginia, has generally received positive feedback from families of residents regarding the care and support provided to their loved ones. A common theme among multiple reviews is the commendable kindness and professionalism displayed by the staff. Families felt comforted knowing that their relatives were in the hands of a dedicated team that not only prioritized medical needs but also provided emotional support during challenging times. The staff's responsiveness to queries related to patient care was appreciated, with many commenting on their willingness to address concerns compassionately.

The cleanliness and upkeep of Heritage Hall stood out as another focal point of satisfaction for families visiting their elderly relatives. Reviewers noted that the facility appeared more updated than other nursing homes they had encountered, which contributed positively to the overall environment. Despite being expectedly decorated like a typical nursing home, it was clear that efforts were made to maintain a welcoming atmosphere for both residents and visiting family members. Regular cleaning routines seemed effective, ensuring that hygienic standards were upheld across the premises.

While most experiences were favorable, some reviewers pointed out areas requiring improvement within Heritage Hall’s practices. There was a sentiment that while basic needs are met adequately—such as daily supplies and friendly interactions with nursing staff—the facility could do more to enhance patient experience further. Creative solutions for managing specific issues, such as bowel movement problems among patients, were suggested as potential areas for growth. Ensuring all patients receive individualized attention tailored to their circumstances could greatly improve overall satisfaction levels.

Family involvement in patient care emerged as another area where enhancements could be beneficial. Some reviewers expressed a desire for greater encouragement of family participation in activities related to their loved ones’ well-being. This involvement can build stronger connections between patients and their families and create a supportive community atmosphere within the nursing home setting. Families reported feeling somewhat sidelined in this aspect, which could potentially lead to feelings of isolation among both residents and their relatives.

Several reviews highlighted concerns regarding staffing challenges at Heritage Hall, particularly relating to low pay and inadequate management support leading to high turnover rates among employees. This situation may affect continuity in care—a crucial element for elderly individuals who thrive on regular interactions with familiar faces. Staff members’ morale is also an important factor; without adequate reinforcement or appreciation from management, it can become increasingly difficult for them to provide exceptional service consistently.

Some critiques mentioned practical matters affecting resident comfort and safety within Heritage Hall's environment. Instances such as delayed responses to call buttons—specifically one review noting over 15 minutes before assistance arrived—could have significant implications for patient dignity and comfort levels when they require urgent help. Additionally, reports of pest control issues raised alarms about maintaining an entirely safe living space; observations of ants and even garden snakes intruding into resident quarters underscored this concern further.

In conclusion, while Heritage Hall presents itself as a caring facility with dedicated staff committed to providing quality care for its residents, there remain several areas worthy of attention aimed at elevating resident experience even further. By addressing operational shortcomings such as encouraging family involvement, fostering employee satisfaction through better pay structures or incentives, enhancing individual care plans tailored specifically toward each patient's needs, and maintaining rigorous pest control practices, Heritage Hall could continue its trajectory towards becoming an exemplary nursing home renowned not just for its foundational care but also its vibrant community engagement initiatives.

Hospitals

• Buchanan General Hospital (1 miles)
• Clinch Valley Medical Center (19.3 miles)

Physicians

• Clinch Valley Orthopedics At Buchanan General Hospital (1 miles)
• Tri-State Clinic (1.1 miles)
• Family Medical Center (14.2 miles)
• Russell Fork Walk In C (16.5 miles)
• Hao Pham, MD (19.2 miles)
• Nasreen R. Dar, MD (19.2 miles)
• Merit Medical Group (19.3 miles)

Pharmacies

• Medical Park Pharmacy (1.1 miles)
• Good Neighbor Pharmacy (1.1 miles)
• Buchanan Pharmacy Associates (1.1 miles)
• Tri-State Pharmacy (3.6 miles)
• Westwood Pharmacy (3.8 miles)
• Good Neighbor Pharmacy (5.7 miles)
• Family Drug (5.8 miles)

Places of Worship

• Grundy United Methodist Church (2.3 miles)
• Crossview Church Of Christ (2.7 miles)
• St Joseph Catholic Church (4.2 miles)
• Big Branch Church of Christ (4.2 miles)
• LPCC Kids Page (4.6 miles)
• Grace Baptist Church (4.7 miles)
• Looney's Chapel United Methodist Church (6.9 miles)

Parks

• Poplar Gap Park (2.7 miles)
• Council Park & Pool (15.1 miles)
• Grants Branch Park (19.4 miles)

Restaurants

• Taco Bell (2.8 miles)
• El Sombrero (2.8 miles)
• Long John Silver's (3.5 miles)
• Pizza Hut (3.6 miles)
• Dotson Drive Inn (3.7 miles)
• Peking Chinese Restaurant (4 miles)
• Italian Village (4.2 miles)

Transportation

• CSX Technology (13.7 miles)
• U-Haul Neighborhood Dealer (19.7 miles)