Stratford Healthcare Center

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Pros

• The wife of the reviewer has been pleased with her experience at The Stratford Rehabilitation Center.
• The staff at the facility have been most accommodating in meeting the needs of patients.
• The therapy provided, both physical and occupational, has been very helpful for the wife’s recovery.
• The reviewer has no complaints about the staff, noting their responsiveness to emergency calls.
• Overall, the reviewer expresses satisfaction with the care and services received at the rehabilitation center.

Cons

• The staff at Stratford House Rehab Centre consistently failed to assist the patient with transfers from the bed to a chair, despite explicit instructions from her doctor.
• Nurses frequently disregarded call bell requests, leading to delays of over an hour for basic assistance, including help to the bathroom.
• Requests for something to drink were often ignored, leaving the patient without hydration.
• The family felt compelled to hire sitters to ensure basic needs were met, highlighting a lack of adequate care from the facility's staff.
• Observations of staff laughing and joking in the halls while ignoring patient calls reflected a troubling lack of professionalism and attentiveness.
• The family expressed disappointment with the overall level of care and necessity for additional support due to inadequate staffing or responsiveness.

Review

The experiences shared by families of patients at The Stratford Rehabilitation Center reveal a stark contrast in the quality of care provided by this facility. One review details a deeply concerning encounter with the staff, highlighting significant lapses in patient care that left a profound impact on the family and particularly on their loved one, who required specialized assistance following a broken hip. The reviewer recounts how their mother was admitted to Stratford House Rehab Centre, where she faced challenges that should have been addressed promptly and with compassion. This family's frustration centers around the apparent neglect displayed by the nursing staff, who frequently failed to assist their mother as per medical instructions.

Upon admission, the doctor's notes clearly indicated that the patient needed to be transferred from her bed to a chair for at least two hours each day to aid in her recovery. However, despite repeated requests for assistance, she was moved only twice during her two-week stay—primarily during scheduled physical therapy sessions. This lack of adherence to documented care protocols raises serious concerns about staff training and accountability within the facility. Patients like this woman require consistent support to ensure comfort and progress in rehabilitation; instead, they were met with unfulfilled promises and delayed responses.

This patient's experience did not happen in isolation but rather highlighted systemic issues within the facility's operations. At times when their mother used her call bell for help, nurses would come into her room only to turn off the bell without providing any necessary assistance. It became a recurring cycle: ringing for help was met with indifference as caregivers repeatedly assured that someone would be there soon—a promise that too often went unfulfilled. In some instances, patients like this woman had to wait over an hour for basic needs like bathroom assistance, leading to distressing situations where accidents occurred from delays.

Furthermore, when basic requests such as asking for something to drink were made, they too frequently went unanswered or delayed indefinitely. Due to these deficiencies in care delivery, family members felt compelled to hire sitters just so their loved ones could have access to essential services. It is disheartening and unacceptable that families should need additional resources for what should already be guaranteed through rehabilitation care—a service they are paying for dearly.

In stark contrast stands another review of The Stratford Rehabilitation Center which gives insight into more positive experiences witnessed by another family member whose wife was receiving treatment at the same facility. This individual expressed satisfaction regarding his wife's therapy program and highlighted how accommodating staff have been throughout her journey toward recovery. According to this reviewer’s account, his wife received attentive care from therapy professionals who genuinely contributed positively towards her rehabilitation process—both physically and occupationally.

While acknowledging its age and suggesting improvements might still be needed structurally within The Stratford Rehabilitation Center itself, he underscored overall contentment concerning both services rendered by therapists and responsiveness exhibited by caregiving personnel. He noted efforts taken by staff members not only towards his wife's needs but also other residents' requirements during emergencies—a critical aspect of healthcare service which fosters trust among patients and their families alike.

Ultimately, these differing perspectives paint a complex picture of The Stratford Rehabilitation Center's environment—capturing both commendable moments of genuine care while also revealing troubling failures in service provision that simply cannot go overlooked if real improvements are expected moving forward. Families placing their loved ones into rehabilitation facilities should rightfully expect adequate attention dedicated toward health outcomes alongside respectfulness toward individual patient needs both essential yet straightforward enough not necessitating outside intervention constant supervision amidst other responsibilities inherent within familial roles during such taxing periods altogether.

Physicians

• Memorial Family Care (0.1 miles)
• Danville Gastroenterology Center (0.1 miles)
• Memorial Family Care : Rajendra Trivedi, MD (0.1 miles)
• Danville Urologic Clinic (0.2 miles)
• Southside Urology & Nephrology (0.2 miles)
• Danville Neurology Associates (0.2 miles)
• DRMC Internal Medicine and Family Medicine Residency Program (0.2 miles)

Cafes

• Crema & Vine (0.2 miles)
• Links Coffee House Cafe (0.9 miles)

Pharmacies

• Modern Pharmacy (0.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Kare Pharmacy (1.4 miles)
• Kare Pharmacy (1.7 miles)
• Commonwealth Pharmacy (2.9 miles)
• Walmart Pharmacy (3.3 miles)

Places of Worship

• Mt Vernon United Methodist Church (0.2 miles)
• Trinity Baptist Church (0.3 miles)
• First Baptist Church (0.4 miles)
• St Peters Greek Orthodox Church (0.5 miles)
• The Episcopal Church of the Epiphany (0.5 miles)
• Chrismon Tree (0.6 miles)
• Shiloh Baptist Church (0.6 miles)

Hospitals

• Sovah Health (0.2 miles)
• Gateway Health Alliance (0.9 miles)
• Pineyforest Health Care (1.9 miles)
• Roman Eagle Nursing Home (3.1 miles)

Parks

• Green Street Park (0.4 miles)
• Camilla Williams Park (1 miles)
• Grove Park (1.3 miles)

Restaurants

• Cuisine (0.7 miles)
• V-C Restaurant (0.8 miles)
• Dell'Anno's Pizza Kitchen (0.9 miles)
• Mucho Taqueria (0.9 miles)
• Ballad Brewing (0.9 miles)
• Cotton at Riverside Mill (1 miles)
• KFC (1 miles)

Theaters

• Danville Stadium Cinemas 12 (1.6 miles)