Ashland Nursing and Rehabilitation Center in Ashland, VA

Pros

• They have a great admissions coordinator who has everything ready for new admissions.
• The environment is friendly, and residents are made to feel wanted.
• The staff are caring and professional, and the entire team goes above and beyond to provide compassionate, high-quality care.
• The therapy team is outstanding and invested in residents' goals, with nursing staff showing kindness and patience daily.
• The administration team has brought positive changes, improving care quality, accountability, and building cleanliness.
• Brielle is described as a delight to work with, meeting at the bedside and answering questions about next steps.
• The facility is well-run, with attentive nurses and CNAs and a supportive rehab team.
• The building is clean and well-maintained, with improvements under new leadership.
• Families and residents feel welcomed and supported, forming a family-like community.
• Ashland Nursing and Rehab is praised as a hidden gem with wonderful staff and compassionate leadership.

Cons

• They describe the facility as severely understaffed, leading to neglect and delays in care.
• They report residents sitting in their own feces or urine, with rooms that reek of urine and poor hygiene.
• They say the food is terrible, often cold or unserved, and residents sometimes lack water or meals.
• They state staff do not answer call bells promptly and calls to family are not returned.
• They claim belongings are lost or stolen and that residents are not adequately cared for.
• They describe the facility as dirty and unsanitary, with slow maintenance and disrepair.
• They warn of mismanagement and unresponsive leadership, with some calling for accountability or closure.

Review

Ashland Nursing and Rehabilitation Center is best suited for families entering the rehab process who place their faith in a strong therapy program and in hands-on, compassionate frontline staff. The center has repeatedly drawn praise for its therapy team - PT, OT, and speech services that are described as dedicated, encouraging, and goal-focused - and for admissions staff who make the process smooth and reassuring. For families seeking an environment where residents feel valued and where leadership is actively driving accountability and visible improvements, Ashland can be a solid short-term rehab choice, provided there is active family involvement and clear expectations about care milestones.

Those who may want to consider alternatives are those whose primary concern is flawless day-to-day operations and airtight safety with consistently high staffing ratios. Across many reviews, questions about understaffing, delayed responses to calls, and inconsistent daily care surface repeatedly. Serious complaints about hygiene, odors, and cleanliness, along with alarms about medication timing and overall supervision, belong to a different end of the spectrum. Families who cannot tolerate irregular communication, missed meals, or gaps in basic hygiene should evaluate other nearby facilities with a longer track record of steady, transparent operations.

The strongest pro - an exceptional rehab mindset and a visible shift toward accountability under new leadership - does not fully offset the most troubling cons. The rehab-focused staff frequently receives near-universal praise for their skill, empathy, and progress toward functional goals. That positive impact can translate into meaningful gains for residents recovering from surgery or injuries. However, the weight of ongoing concerns about understaffing, inconsistent nursing attention, and sporadic responsiveness undermines confidence in the facility's ability to provide reliable 24/7 care. In other words, Ashland's rehabilitation strengths can deliver powerful outcomes, but they are unevenly matched by the everyday safety and reliability expectations that families must demand.

The balance of proof suggests a practical, decision-focused approach: as a rehab destination, Ashland works best when the resident's goals align with aggressive therapy and when family members commit to regular check-ins, direct communication with leadership, and ongoing advocacy. Prospects should verify current staffing patterns on evenings and weekends, request detailed responses to any incident history, and confirm that housekeeping and laundry processes meet basic standards. Prospective residents should also probe the dining experience and nutrition oversight, since repeated criticisms about food quality and meal timing color many reviews. If these areas show steady improvement at the time of a tour, Ashland becomes a more compelling option; if not, another facility with a stronger day-to-day operating track record may be the safer bet.

In the end, Ashland is not a one-size-fits-all solution. It can be an excellent fit for families prioritizing high-caliber rehab services and a culture of accountability, especially when a contingent of vigilant family members is prepared to remain engaged and communicative. Yet for those prioritizing consistently seamless care, around-the-clock responsiveness, and unambiguous safety, the current landscape calls for deliberate comparison with nearby facilities. The best choice hinges on the resident's rehab needs, tolerance for variability in day-to-day care, and the family's willingness to stay actively involved in oversight and care planning. When those factors align, Ashland can deliver meaningful recovery and genuine, compassionate care; when they do not, alternatives should be pursued without hesitation.

This part of Ashland, Virginia offers a variety of amenities and services that cater to the needs of seniors. With several dining options such as Sports Page Bar and Grille, Chick-Fil-A, and Panera Bread within close proximity, residents can enjoy convenient access to delicious meals. Additionally, there are multiple pharmacies nearby including Walgreens and CVS Pharmacy for easy access to medications and health supplies. For medical care, several physician offices like Bon Secours Internal Medicine of Ashland and Hanover Family Physicians are located within a short distance. There are also places of worship such as Richmond Virginia Temple and St Peter's United Methodist Church for spiritual support. Transportation options are readily available with Hanover County Airport only 4.2 miles away and Amtrak station at 9.8 miles. Overall, this area provides a comfortable and well-connected environment suitable for senior living.

Restaurants

• Sports Page Bar and Grille (0.4 miles)
• Chick-Fil-A (0.9 miles)
• McDonald's (1 miles)
• Industrial Taphouse (5 miles)
• Sonic Drive-In (5.1 miles)
• Chick-Fil-A (5.8 miles)
• McDonald's (6.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (5.3 miles)
• Walgreens (6.5 miles)
• Walgreens (8 miles)
• CVS Pharmacy (8.1 miles)
• Walgreens (8.2 miles)
• CVS Pharmacy (8.3 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (8.7 miles)
• Panera Bread (8.9 miles)
• Starbucks (9.6 miles)
• Starbucks (11.8 miles)
• Stir Crazy (11.8 miles)

Physicians

• Bon Secours Internal Medicine of Ashland (1.2 miles)
• Pediatric Center (6.1 miles)
• Hanover Family Physicians (7.7 miles)
• Innsbrook Primary Care (7.8 miles)
• Commonwealth Allergy and Asthma (7.8 miles)
• Commonwealth Primary Care - Wyndham (7.9 miles)
• Associates In Pediatrics (8 miles)

Parks

• Washington Lacy Park (2.2 miles)

Transportation

• Hanover County Airport (4.2 miles)
• Amtrak (9.8 miles)

Places of Worship

• Richmond Virginia Temple (6.7 miles)
• Staples Mill Road Baptist Church (7.6 miles)
• The Carson Building At New Hanover Presbyterian Church (8.1 miles)
• St Peter's United Methodist Church (8.8 miles)
• Gayton Baptist Church (11.4 miles)
• Reedy Baptist Church (12 miles)

Theaters

• Regal Short Pump & IMAX (10.3 miles)