Overall Review of Ashland Nursing and Rehabilitation Center
caveat
16 reviews mention this
Short staffing and call delays
Residents and families describe delays and understaffing that can affect basic care.
Several reviews say the facility runs short-staffed, including reports of few CNAs in the evenings and long waits for help. Others describe call bells going unanswered for hours, limited availability of nursing staff, and difficulty getting someone to respond by phone. A few reviews also connect staffing problems to neglect concerns such as patients left in soiled conditions or not being changed in a timely way. Residents and families who were unhappy also mention falls and bed sore or neglect-related risks in the same context of staffing.
caveat
14 reviews mention this
Cleanliness and strong odors
Many reviews mention dirty rooms and strong urine-related odors.
A recurring theme in negative reviews is poor cleanliness, including reports of rooms smelling of urine or feces and bathrooms described as disgusting or unsanitary. Several reviews also mention laundry or clothing issues, such as missing or stolen items. Some negative accounts describe visibly dirty or poorly maintained rooms, including disrepair and floors not being cleaned. In contrast, a smaller set of reviews describe the building as clean or improving over time, which may help explain why opinions vary.
differentiator
9 reviews mention this
Rehab therapy gets strong praise
Rehab therapy is a standout in multiple reviews, especially PT and OT.
Multiple reviewers highlight therapy as a key reason they felt care was effective, with mentions of PT, OT, and speech/memory-focused support. Several reviews describe therapists guiding exercises, helping residents meet goals, and providing encouragement. A few reviews also emphasize that the therapy team communicated with families and answered questions during the rehab stay. While some reviews are critical of other daily-care issues, therapy is repeatedly described more positively than other parts of the experience.
common
6 reviews mention this
Dining quality is mixed
Dining is talked about often, with both positive and negative notes.
Some residents and families say the food was good or improving, and a few mention kitchen efforts to make meals better. Other reviews criticize food quality and service, describing cold meals, non-appealing options, or not receiving meals as expected. There are also complaints about beverage availability and delays with meal timing. Because the feedback runs both directions, dining seems to depend on timing and individual experience.
common
15 reviews mention this
Staff are described as caring
Many reviews describe staff members as caring, attentive, and helpful.
A substantial number of reviews include positive descriptions of staff, including nurses, CNAs, therapists, and administrative personnel. Several reviewers say they felt supported and treated with compassion, and some mention responsiveness to questions or concerns. A smaller set of reviews credits specific individuals in admissions, nursing, or rehab roles for making the experience smoother. At the same time, other reviews strongly disagree, citing rudeness, neglect, and difficulty getting help—so staff experiences appear inconsistent across reviewers.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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