St Johnsbury Health & Rehab Ct in St. Johnsbury, VT

Pros

• The staff are great, very knowledgeable and supportive.
• Kim H. is described as the best D.O.N. the reviewer has ever encountered.
• Kim H. got the insulin pump back on for the patient.
• There are many good staff members.
• All the staff are very helpful and pleasant to deal with.
• The staff were exceptionally nice, helpful, and friendly.
• The workers were all very friendly and helpful.
• The whole facility is very clean.

Cons

• They describe a disappointing experience marked by a lack of communication and staff who seemed unprofessional and disengaged.
• They state the food was horrible and unfit for residents, implying a need for healthier, better-prepared meals.
• They report gross neglect and negligence in care, including failure to meet basic dietary and hygiene needs.
• They note no consistent communication about hospital transfers or follow-ups, with unanswered calls and apparent short-staffing.
• They claim a relative died alone due to poor communication and delays in transfer, feeling they were not able to say goodbye.
• They describe staff as disrespectful or dismissive toward family members, including poor phone etiquette.
• They depict the facility as unsafe or deteriorating, with bedsores, lack of showers, and residents not receiving timely assistance.

Review

St Johnsbury Health & Rehab Ct is best suited for families seeking robust clinical oversight and a large, engaged staff capable of managing complex medical needs and post-acute rehabilitation. The center demonstrates real strength in medical leadership, with a standout DON and a broad team that many residents and families describe as knowledgeable, supportive, and approachable. For residents who require ongoing nursing supervision, insulin management, and consistent interactions with a responsive caregiving team, this facility can deliver when operations run smoothly. The environment often feels practical and people-focused, but the experience is not uniformly reliable. For families counting on predictable communication, timely responses, and proactive care coordination, the pattern of care can vary enough to influence long-term satisfaction.

Those weighing alternatives should demand facilities with demonstrated, discipline-centered communication and steadier staffing. When updates are time-sensitive, hospital coordination is crucial, and clear, documented care directions matter, this center has produced both strong performances and notable gaps. Some reviewers praise the quality and dedication of staff, while others point to inconsistent follow-through and a disconnection between promises on the website and daily operations. If the priority is unwavering transparency and dependable day-to-day management, it may be wise to compare with communities that consistently rate higher on care coordination and resident safety.

Pros at this community include thoroughly capable clinical leadership and a broadly approachable staff that residents and families repeatedly describe as helpful and pleasant. There is clear evidence of genuine care from many team members, and some families noted improvements after staffing changes and updated procedures. Yet these strengths do not fully offset the most consequential downsides: recurring communication breakdowns, uneven responsiveness, and incidents suggesting gaps in basic resident safety and dignity. The tension between what is promised publicly and what occurs in practice is hard to overlook, especially for families balancing comfort with assurance of reliable care and timely problem-solving.

During visits, prospective families should focus on concrete, observable practices. Request time with the DON and frontline supervisors to gauge how staffing translates into daily care, and review several days of actual meal service to assess consistency in nutrition and presentation. Verify how concerns are escalated and tracked, and inquire about the process for transferring a resident to hospital when needed. Ask about fall-prevention protocols, routine hygiene and shower schedules, and how care plans are communicated to families. Finally, observe whether daily routines, medication administration, meals, and activities, appear aligned with promises of coordinated care and resident engagement.

Several reviews underscore red flags that cannot be ignored. Allegations of neglect, gaps in hydration and nutrition, and troubling lapses around hospital transfers and DNR communication recur in multiple accounts. One account describes a patient left unattended during a hospital-related process, while others recount missed calls or unreturned inquiries. The most severe statements threaten safety and dignity, including bed sores and unaddressed daily needs. Although there are reports of positive, compassionate staff, the breadth and intensity of the negative experiences demand careful verification and heightened oversight. This is not a facility to approach passively; it requires active involvement and clear accountability.

Bottom line: St Johnsbury Health & Rehab Ct can be a solid option for families prioritizing clinical capability and a broad, engaged staff, provided there is rigorous due diligence to uncover robust communication, dependable staffing, and transparent care protocols. For those whose nonnegotiables include consistent updates, explicit safety standards, and reliable transfer and palliative communication, exploring alternatives with stronger track records may reduce risk. If choosing this facility, demand a formal care-management plan, scheduled family conferences, and an explicit escalation path for concerns. An on-site tour that probes menu quality, hygiene practices, fall-prevention metrics, and real-world staff-resident interactions will reveal whether the positives align with daily realities. When properly vetted, the center can deliver meaningful care; when not, it can quickly become a source of frustration and risk.

Physicians

• Eye Associates of Northern New England (0.1 miles)
• Fmc North America (0.1 miles)
• Anna K. Fariss, MD (0.1 miles)
• St Johnsbury Pediatrics (0.1 miles)
• St Johnsbury Family Health Center (0.2 miles)
• Kingdom Internal Medicine (0.3 miles)
• Shippee Family Eye Care (0.6 miles)

Hospitals

• Nvrh Occupational Medicine (0.1 miles)
• Northeastern Vermont Regional Hospital (0.1 miles)
• Littleton Regional Hospital (12.7 miles)

Pharmacies

• Kinney Drugs (0.2 miles)
• Walgreens (1.7 miles)
• Gauthier's Pharmacy (1.8 miles)
• North Eastern Vermont Regional - Thomas Broderick DO (4.3 miles)
• Kinney Drugs (5.6 miles)
• Walgreens (5.6 miles)
• Walgreens (14.1 miles)

Restaurants

• Taco Bell (0.2 miles)
• Mike House Ice Cream (1.7 miles)
• Salt Bistro (1.8 miles)
• Wine Gate (1.9 miles)
• Riley's Fish Shack (2 miles)
• Amatos (2 miles)
• Market Cafe And Catering (3.5 miles)

Cafes

• Locally Social Coffee (0.9 miles)
• The Lyndon Freighthouse (6.2 miles)
• Auntie Dee Dees Homemade Vermont Baked Goods (10.7 miles)
• Peacham Cafe (11.2 miles)
• People of the Beans (15 miles)
• Cabot Cafe (15.1 miles)
• Crumb Bum Bakery (15.1 miles)

Transportation

• U-Haul Neighborhood Dealer (0.9 miles)
• U-Haul Neighborhood Dealer (6.1 miles)
• U-Haul Neighborhood Dealer (8.6 miles)
• Caledonia County Airport (LLX) (8.8 miles)

Theaters

• Star Theatre (1.3 miles)
• Star Theatre (1.9 miles)

Parks

• Dog Mountain (1.6 miles)
• The Dog Chapel (1.6 miles)
• Band Stand Park (6.3 miles)
• Powers Park (6.4 miles)
• Powers Park (6.6 miles)
• Remich Park (15.2 miles)

Places of Worship

• Saint John the Evangelist Church (1.7 miles)
• St Andrew's Episcopal Church (1.8 miles)
• Grace United Methodist Church (1.8 miles)
• St Elizabeth Catholic Church (6.1 miles)
• Lyndonville United Methodist Church (6.3 miles)
• Calvary Chapel Ne Kingdom (6.3 miles)
• Danville United Methodist Church (6.7 miles)