St Johnsbury Health & Rehab Ct

Pros

• The staff is described as great, very knowledgeable, and supportive, with Kim H. praised as the best DON the reviewer has ever met.
• Kim H. is credited with getting the reviewer's insulin pump back on, showing exceptional responsiveness.
• The reviewer notes many good staff members by name, indicating a broadly positive impression of the team.
• The staff are described as very helpful and pleasant, and a family member looked happy and well cared for during a visit.
• The facility is described as clean, with a wonderful care team and exceptionally nice, helpful staff.
• Overall, the reviewer calls the staff wonderful, very considerate and polite, contributing to a good experience.

Cons

• The reviewer found the facility disappointing due to a lack of communication and unprofessional, disengaged staff.
• The reviewer stated the coordination between staff, families, and the medical team did not meet expectations.
• The reviewer described the food as horrible and not suitable for elderly residents.
• The reviewer reported a lack of communication from staff, with excuses about being short?staffed and a high risk of patient falls.
• The reviewer claimed the facility let their father die alone due to poor communication and mismanagement.
• The reviewer described the NP's handling and tone as neglectful, with plans to report and investigate.
• The reviewer alleged gross neglect, including an extreme lack of dietary provisions.
• The reviewer recounted a grandmother who did not receive showers or timely assistance, with staff blaming pay and residents being left unattended.
• The reviewer noted residents throwing things in the hall and 911 being called to get attention, indicating unsafe conditions.
• The reviewer called the place a "dump," expressing severe dissatisfaction and concern for safety.

Review

The reviews present a facility that inspires both high praise and deep frustration, sometimes within the same families or even the same week. On the glowing side, one reviewer singled out Kim H., a Director of Nursing, calling her "the BEST D.O.N." they've ever met in 16 years of major health issues. They credit Kim with getting their insulin pump back in use and repeatedly express gratitude for the care they felt from a wide circle of staff. Names roll off the page like a chorus of supporters: D.C., Abby, Mogon, Martha, Miranda, Rita, Temesha, Liz, Natalie, Karen, Ms. Vivian, Kate, Luke, Buchi, Gabby, Alexis, Jen, Justice, Hannah Banana, Pam, Max, Emily, Kayla, McKayla, McKenna, Christina, Rachael, Alyssa, Will (Dad), Sara, Dave, and many more. For this reviewer, the staff's warmth and attentiveness stood out against the backdrop of a difficult health journey, and Kim H. in particular is remembered as someone who made a meaningful difference.

However, another thread running through the feedback is disappointment in communication and consistency of care. A separate account describes a sense of "lack of communication," paired with impressions that some staff appeared unprofessional or disengaged. The reviewer felt that the level of coordination among staff, the patient's family, and the broader medical team did not live up to the facility's stated values on their website. The takeaway was clear: the experience was not what the reviewer hoped for, and they urged others to consider additional options when planning care for a loved one.

Dietary quality and nutrition also drew sharp critique. One reviewer bluntly stated that the food was "horrible" and refused to feed a dog or be satisfied by it. The comment emphasized that older residents require fresh, healthy foods to stay well and suggested that the facility partner with a capable food service company familiar with cooking for seniors. Food quality, in this view, was not just an amenity but a core element of daily well-being.

Still others offered clearly positive snapshots, noting that "all the staff were very helpful and pleasant," and that visiting a grandmother there was a positive experience. A reviewer who visited remarked on how caring and friendly the staff were and even described witnessing a staff member returning to wake a resident who had been sleeping frequently, highlighting a level of personal attention that felt reassuring. In another vein, the St. Johnsbury location was praised for a more updated facility and for "really amazing staff," offering a sense that some campuses deliver strong, compassionate care that families can rely on during tough transitions.

The most troubling voices, however, describe what they characterize as "Absolute Negligence" and a series of breakdowns in accountability. One review details a tense interaction with the DON and an NP regarding swelling, where prior conversations about elevating a leg and addressing swelling promptly seemed to be ignored or reversed after the room's door closed. The reviewer notes miscommunication about a treatment plan that involved LASIK for swelling, a decision later contradicted by a phone call claiming the swelling did not warrant such an approach. Names were not consistently captured, and the reviewer used strong language about pursuing licensing complaints, underscoring a perception that the facility's internal communication and attention to family input were severely lacking. The fear of patient falls due to staffing constraints and the broader concern about proper monitoring surfaced repeatedly, as did confusion around DNR paperwork and transfers.

This set of experiences extended into broader worries about the facility's responsiveness. The family described difficulty reaching staff by phone, with lines either ringing unanswered or holding for long periods without resolution. One particularly painful claim recounted a lack of follow-through on hospital transfers and a sense that relatives were kept in the dark about a loved one's status during crises. The most heartrending line - "You let my father die alone in your facility, without us" - summarizes the fear and anger some families felt when communication failed during critical moments. This thread also touched on perceived disrespectful or dismissive phone conversations with family members and other moments where the tone of staff communication was described as blame-laden or unsupportive, leaving families feeling blamed rather than helped.

Amid these serious concerns, a few reviewers still found value in the care environment, noting that the facility could be wonderful when functioning at its best. Phrases like "wonderful people," "very considerate and polite," and "good experience" appear alongside more critical assessments, suggesting a disparity in practice from team to team or from shift to shift. Some reviewers credited the overall cleanliness and a capable care team, while others described persistent problems with communication, staffing levels, and responsiveness. One comment, seemingly in contrast with others, expressed gratitude for the Genesis facility's return to a caregiving role, hoping for more opportunities for residents, which underscores the complexity of experiences across different units or locations.

Another recurring theme is the emotional toll of caregiving amid inconsistent service. Reports of residents being left unattended, of belongings going missing, and of delays in basic tasks such as showering or helping with bathroom needs paint a troubling picture for families trying to trust a facility with their loved ones. Some reviewers described residents throwing items in halls and even triggering 911 calls for attention, a detail that underscores concerns about how daily operations translate into visible quality of life for residents. Yet even within the complaints, there are acknowledgments of a hard-working staff trying to do their best under trying conditions, with some residents and families acknowledging the facility's potential when staffing is sufficient and communication is clear.

Taken together, the collection of reviews reveals a facility capable of exceptional, compassionate care through standout individuals and dedicated teams, while also contending with significant gaps in communication, responsiveness, and safety in other moments. The divergent experiences suggest that outcomes may depend heavily on specific staff members, the unit or location, and the availability of resources on any given day. For families seeking guidance, the message is clear: while there are people and moments of genuine care worth celebrating, there are equally serious concerns about coordination, transparency, and consistent attentiveness that should be weighed carefully when considering care options.

Physicians

• Eye Associates of Northern New England (0.1 miles)
• Fmc North America (0.1 miles)
• Anna K. Fariss, MD (0.1 miles)
• St Johnsbury Pediatrics (0.1 miles)
• St Johnsbury Family Health Center (0.2 miles)
• Kingdom Internal Medicine (0.3 miles)
• Shippee Family Eye Care (0.6 miles)

Hospitals

• Nvrh Occupational Medicine (0.1 miles)
• Northeastern Vermont Regional Hospital (0.1 miles)
• Littleton Regional Hospital (12.7 miles)

Pharmacies

• Kinney Drugs (0.2 miles)
• Walgreens (1.7 miles)
• Gauthier's Pharmacy (1.8 miles)
• North Eastern Vermont Regional - Thomas Broderick DO (4.3 miles)
• Kinney Drugs (5.6 miles)
• Walgreens (5.6 miles)
• Walgreens (14.1 miles)

Restaurants

• Taco Bell (0.2 miles)
• Mike House Ice Cream (1.7 miles)
• Salt Bistro (1.8 miles)
• Wine Gate (1.9 miles)
• Riley's Fish Shack (2 miles)
• Amatos (2 miles)
• Market Cafe And Catering (3.5 miles)

Cafes

• Locally Social Coffee (0.9 miles)
• The Lyndon Freighthouse (6.2 miles)
• Auntie Dee Dees Homemade Vermont Baked Goods (10.7 miles)
• Peacham Cafe (11.2 miles)
• People of the Beans (15 miles)
• Cabot Cafe (15.1 miles)
• Crumb Bum Bakery (15.1 miles)

Transportation

• U-Haul Neighborhood Dealer (0.9 miles)
• U-Haul Neighborhood Dealer (6.1 miles)
• U-Haul Neighborhood Dealer (8.6 miles)
• Caledonia County Airport (LLX) (8.8 miles)

Theaters

• Star Theatre (1.3 miles)
• Star Theatre (1.9 miles)

Parks

• Dog Mountain (1.6 miles)
• The Dog Chapel (1.6 miles)
• Band Stand Park (6.3 miles)
• Powers Park (6.4 miles)
• Powers Park (6.6 miles)
• Remich Park (15.2 miles)

Places of Worship

• Saint John the Evangelist Church (1.7 miles)
• St Andrew's Episcopal Church (1.8 miles)
• Grace United Methodist Church (1.8 miles)
• St Elizabeth Catholic Church (6.1 miles)
• Lyndonville United Methodist Church (6.3 miles)
• Calvary Chapel Ne Kingdom (6.3 miles)
• Danville United Methodist Church (6.7 miles)