St. Johnsbury Health and Rehabilitation Center
Save1248 Hospital Drive, St. Johnsbury, VT 05819
For more information about senior living options: (844) 490-3973
The collection of reviews paints a portrait of a facility with a striking split in experiences. On one hand, there is unanimous praise for certain individuals who seem to go above and beyond. Kim H., identified as the Director of Nursing, is repeatedly singled out as the best D.O.N. the reviewers have encountered in many years of dealing with major health issues. Several other staff members - listed by name in a long roster - are described as incredibly helpful, supportive, friendly, and dedicated. There are recollections of staff going the extra mile, such as getting an insulin pump reconnected for a resident or waking a sleeping family member's relative with care and courtesy. The sentiment is that there are many good, capable, and caring people on the team who clearly care deeply about the residents, and some reviewers even note that the facility is clean and that the staff overall strive to be pleasant and accommodating.
Yet, alongside those positive experiences, a substantial number of reviews express disappointment rooted in communication failures, disengagement, and professional lapses. Several reviewers feel that communication with families and coordination with the broader medical team are lacking, even when the facility's own website promotes a standard of care that suggests better integration and transparency. Families report being kept out of the loop, or receiving inconsistent or delayed updates about a loved one's condition, hospital transfers, or changes in treatment plans. The recurring complaint is that the promised level of coordination is not consistently delivered, and that this gap in communication elevates anxiety during already stressful health situations.
Dietary and nutritional concerns appear in multiple accounts as well. The feedback ranges from sharp dissatisfaction with the quality and appeal of meals to explicit calls for healthier, fresher options tailored to aging residents. One reviewer even described the food as so poor that it wouldn't be fed to a dog, attributing serious consequences to long-standing issues with nourishment. While some reviewers acknowledge the facility's general cleanliness and the amiability of many staff, the impression of subpar food service remains a common thread in the negative feedback, underscoring how important meals are to overall well-being in a setting like this.
Safety, care quality, and staffing levels emerge as another critical area of concern. Several accounts claim a lack of attentiveness to basic nursing tasks, with mentions of potential falls and insufficient hands-on care due to short staffing. Specific anecdotes describe residents not being bathed or turned as recommended, with some situations described as creating a sense of neglect or disregard for basic dignity. Issues surrounding urgent medical decisions and follow-ups are highlighted, including complaints about how changes in a patient's health status are communicated and acted upon, as well as difficulties in obtaining timely responses after hospital visits or transfers. The fear expressed by families is that essential safeguards are not consistently applied, leaving residents vulnerable.
There are particularly intense, emotional narratives that touch on end-of-life care and communication around DNR orders and transfers to hospitals. One reviewer recounts a deeply painful experience in which family members felt left out of critical conversations and perceived miscommunication about a relative's decline, culminating in a phone call that left them feeling blamed and disrespected. Accusations surface about not honoring a DNR, misplacing paperwork, and a lack of clarity about whether a transfer to the hospital was the right move given the severity of the situation. The language is stark and suggestive of a breakdown in trust, with the reviewer asserting that the facility and a connected hospital were not meeting expectations for compassionate, clear, and timely communication during a crisis, and even calling for regulatory attention.
Despite the negative stories, some entries reflect a markedly different experience, where visitors describe positive interactions and supportive care. Stories of staff being incredibly kind, patient, and helpful during visits - such as a caregiver helping a family member wake a sleeping relative or staff going out of their way to ensure visitors felt welcome - offer a counterpoint to the harsher critiques. A few reviewers specifically praise the facility's cleanliness and the overall kindness and approachability of the caregiving team, suggesting that the environment can be comforting and well-run in certain circumstances. There are even assurances from some reviewers that the facility can be a good choice in difficult times, depending on the day and the particular staff on duty.
The overall picture, therefore, is not a simple slam or a single verdict. The reviews collectively demonstrate that this facility can deliver exceptional, person-centered care through dedicated professionals who form strong bonds with residents and families. Simultaneously, they reveal a pattern of serious concerns about consistency, communication, and responsive caregiving that can undermine confidence and trust. For prospective families evaluating this center, the takeaway is to recognize the potential for excellent care and genuine empathy from some staff while remaining vigilant about the facility's systems: request direct conversations with leadership, ask about staffing ratios and turnover, clarify how updates are communicated, and verify how end-of-life decisions and transfers are managed. Visits, questions to the DON, and a clear understanding of what to expect in terms of meals, daily routines, and bedside care can help balance the strong positives against the more troubling reports. The reviews together emphasize that, in this setting, the human touch of extraordinary staff members can coexist with structural challenges that require careful scrutiny and proactive oversight.
The St. Johnsbury Health and Rehabilitation Center in St. Johnsbury, VT is a skilled nursing facility that provides excellent care for seniors in need of assistance with daily activities and health management. Our fully furnished facility offers a comfortable and homely environment for our residents.
To ensure our residents' comfort and entertainment, we provide amenities such as cable or satellite TV, Wi-Fi/high-speed internet, a dining room, and outdoor space where they can relax and enjoy nature. Housekeeping services are provided to maintain cleanliness and hygiene throughout the facility.
Our dedicated staff members provide 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical attention. Medication management is handled by trained professionals to ensure proper dosage and timing.
At St. Johnsbury Health and Rehabilitation Center, we understand the importance of nutrition in maintaining good health. That's why we offer special dietary restrictions to cater to various needs. Our experienced chefs prepare delicious meals while following diabetes diets when required. Meal preparation and service are taken care of so that residents can focus on enjoying their meals.
We believe in promoting the mental wellness of our residents through our mental wellness program. Scheduled daily activities keep our residents engaged and entertained, enhancing their overall well-being.
Convenience is key at our assisted living community, with numerous cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, hospitals nearby for easy access to various services.
Join us at the St. Johnsbury Health and Rehabilitation Center where compassionate care meets quality living.
Located in St. Johnsbury, Vermont, this area offers a variety of healthcare options with physicians, hospitals, and pharmacies all within close proximity. The restaurants in the area provide a selection of dining options including Taco Bell, Salt Bistro, and Riley's Fish Shack. For coffee lovers, there are cafes like Locally Social Coffee and Auntie Dee Dees Homemade Vermont Baked Goods nearby. Transportation is convenient with multiple U-Haul locations for any moving needs. Those seeking entertainment can visit the Star Theatre or relax in one of the local parks such as Dog Mountain or Powers Park. Additionally, there are several places of worship available for spiritual fulfillment, making this area a well-rounded choice for senior living in St. Johnsbury.
St. Johnsbury Health and Rehabilitation Center is located at 1248 Hospital Drive, St. Johnsbury, VT 05819 in Caledonia County, Vermont
St. Johnsbury Health and Rehabilitation Center on seniors.fyi includes 11 photos including images showing interior, windows, exercise equipment, decor, landscaping, nature, dining, gazebo, and more.
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