Little Cottonwood Rehab

Pros

• The staff are great to work with.
• The brother is being well cared for, and the family feels blessed to have the staff.
• The staff cared for the mother with kindness, patience, and encouragement, striving to provide the highest possible quality of life.
• After the mother's passing, they quickly helped the family with information and encouragement and remained patient and kind.
• The nursing and rehabilitation skills are highly regarded.

Cons

• The reviewer claims visitors were not allowed during COVID, and their brother was completely sedated at every visit.
• They state the facility refused to provide much-needed physical therapy.
• They allege a healthy patient with brain injury was vaccinated without consent and that this was inappropriately justified.
• They report visitation was restricted to those who were vaccinated, denying access to unvaccinated friends and family.
• They say a supervisor hung up on them during a confrontation.
• They describe significant difficulty paying monthly bills and say the place does not accept Visa or debit cards.
• They note there is no online information or photos to gauge the facility.
• They describe rat poop in the kitchen, roaches in dark crevices and furniture, and roach poop around appliances, indicating an infestation.
• They criticize management as ignorant and misguided neanderthals running the facility.

Review

Across the range of experiences shared, there is a portrait of a facility that evokes both deep appreciation and serious concern. Some reviewers speak warmly of the people who work there, describing staff and management as genuinely caring about residents and their outcomes. In these accounts, interactions with caregivers feel personal, respectful, and focused on improving quality of life. A few families note that their loved ones received attentive, compassionate treatment from the team, and they credit the staff with making meaningful differences in their relatives' daily lives.

Yet alongside those affirmations, other voices raise urgent cautions. One set of reviews centers on decisions and policies that affected loved ones at critical moments. These accounts describe a climate during the COVID era that felt restrictive: visitor bans that kept family members from seeing residents, even in situations where regular contact seemed essential. Some family members were perplexed or unsettled by medical or procedural choices, including reports of residents being sedated during visits and resistance to physical therapy that some families believed was needed. The most contentious point appears to be vaccination policy: one reviewer says a vaccination was administered despite the family's explicit instruction not to vaccinate a healthy individual with brain injury, with attempts afterward to justify the decision. There are also reports that visitation for unvaccinated friends or family was denied, and even an incident in which a supervisor allegedly hung up during a confrontation, leaving a painful impression on the caller.

Administrative frustrations also emerge clearly. Several reviewers describe difficulty with paying for care, noting a lack of payment options beyond traditional routes and the absence of online information or photos that could help a prospective resident or family gauge the facility's environment. The sentiment here is one of opacity and friction in the business side of daily life at the facility, which compounds the stress families already feel when navigating care decisions for a loved one.

Not all feedback is critical, however. A few accounts focus on positive, almost testimonial-level memories: a brother whose relative has been at the center for an extended period, with repeated indications that the care setting has been a blessing; another family member who clearly feels blessed that their loved one is being well cared for in the moment. There are also mentions of long-term, reassuring support during and after a loved one's passing, with caregivers described as kind, patient, and encouraging. In these narratives, the staff's nursing and rehabilitation skills are praised, and the team is credited with helping families cope and adjust through difficult times.

A darker thread runs through several reviews as well, painting a stark contrast to the praise for care and compassion. Some reviewers allege a severe infestation problem, with rat droppings in kitchens, roaches in rooms and furniture, and roach excrement found near appliances. The language used to describe management in these reviews is scathing, portraying leadership as ignorant or misguided and suggesting that the facility is not being adequately run or supervised. These claims imply a breakdown in basic safety and hygiene that would understandably alarm families and residents alike, casting doubt on the overall quality of life and care provided.

Taken together, the collection of perspectives presents a facility that elicits strong feelings on both ends of the spectrum. On one hand, there are heartfelt stories of caring staff, thoughtful attention to individual residents, and gratitude from families who feel their loved ones are getting meaningful, compassionate care. On the other hand, there are serious allegations about policy decisions during public health crises, questions about consent and medical interventions, administrative obstacles, and potentially alarming conditions in the physical environment. The juxtaposition suggests that experiences at this place are highly variable and deeply personal - likely influenced by which staff members are involved, the specific circumstances surrounding a resident's needs, and how family members interact with the facility's administration.

For anyone considering placement, these mixed voices underscore the importance of diligence and direct engagement. Prospective families would be wise to seek out up-to-date information on visitation policies, consent procedures for medical treatments, and the facility's approach to hygiene and maintenance. It may also help to request detailed, transparent payment options and opportunities to tour the space and meet staff in person. In the end, the spectrum of experiences reflected here highlights that the reality of care at this facility can range from deeply positive to critically troubling, depending on the path your loved one's care may take and the people who are involved in delivering it.

This area of Salt Lake City, Utah offers convenient access to transportation with multiple TRAX stations located within a short distance. There are several healthcare facilities nearby, including Nephrology Associates of Utah and Intermountain Medical Center. Various dining options such as Left Fork Grill and The New Golden Dragon Restaurant are within close proximity, along with pharmacies like Walgreens and Smith's Food & Drug. The neighborhood also features parks such as Fairmont Park and Sugar House Park for outdoor recreation. Additionally, there are cafes like Stratford Proper and Starbucks for leisurely coffee outings. Places of worship like the LDS Foothill Stake Center provide spiritual support, while entertainment venues such as Megaplex 12 at The Gateway offer opportunities for cultural enrichment. Overall, this area boasts a diverse range of amenities and services that cater to senior living needs.

Transportation

• TRAX Millcreek (0.4 miles)
• Trax Ballpark Staion (0.8 miles)
• TRAX Meadowbrook (1.2 miles)
• TRAX Central Pointe (1.5 miles)
• TRAX Murray North (1.9 miles)
• Salt Lake City Intermodal Hub Salt Lake Central (4.3 miles)

Physicians

• Nephrology Associates of Utah (0.9 miles)
• Omega Interventional Pain Clinic (1.4 miles)
• The Eye Institute of Utah (1.5 miles)
• Utah Cancer Specialists (1.9 miles)
• Pulmonary Internal Medicine (2.1 miles)
• Advanced Eye Care (2.1 miles)
• Mountain View Women's Clinic (2.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• Harmons (1.8 miles)
• Smith's Food & Drug (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)

Restaurants

• Left Fork Grill (1.2 miles)
• McDonald's (1.6 miles)
• McDonald's (2 miles)
• The New Golden Dragon Restaurant (2 miles)
• Little World Chinese Restaurant (2.5 miles)
• Amour Café (2.7 miles)
• Karroo (2.8 miles)

Hospitals

• Valley Mental Health (1.8 miles)
• St Mark's Hospital (2.1 miles)
• Intermountain Medical Center (3.1 miles)
• Orthopedic Specialty Group - TOSH (4.1 miles)
• United States Government (4.4 miles)
• George E Wahlen VA Hospital (4.5 miles)

Parks

• Fairmont Park (2 miles)
• Imperial Park (2.3 miles)
• Sugar House Park (2.5 miles)
• Bonneville Glen (3.8 miles)
• Liberty Park (3.8 miles)
• Washington Square (3.9 miles)
• Pioneer Park (4.1 miles)

Cafes

• Stratford Proper (2.4 miles)
• Java Jos (2.7 miles)
• Starbucks (2.9 miles)
• Publik Coffee Roasters (3.1 miles)
• Coffee Garden (3.4 miles)
• Roots Cafe (3.4 miles)
• Starbucks (3.7 miles)

Places of Worship

• LDS Foothill Stake Center (3.4 miles)

Theaters

• Megaplex 12 at The Gateway (4.4 miles)
• Imax Theatre Clark Planetarium (4.4 miles)