Rocky Mountain Care - The Lodge in Heber City, UT

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  • Interior

    A modern hotel lobby featuring a spacious reception area with comfortable seating and stylish decor.

  • Building

    A modern architectural building with a welcoming entrance, surrounded by snow.

  • Architecture

    A modern building entrance surrounded by snow, showcasing contemporary architecture.

  • Bedroom

    A modern hospital patient room featuring a bed, ample natural light from large windows, and a comfortable sitting area.

  • Windows

    A spacious and well-lit therapy room designed for rehabilitation with modern equipment and large windows providing natural light.

  • Dining

    A vibrant dining area with modern design, featuring bright yellow chairs and wooden beams.

  • Landscaping

    A bright and inviting interior of a modern shopping mall, featuring natural light through a large skylight and stylish design elements.

  • Fireplace

    A spacious and modern lobby featuring wooden beams, a stone wall with a fireplace, and an inviting workspace.

  • Natural Light

    A modern dining room featuring a large wooden table surrounded by stylish yellow-green chairs, illuminated by natural light.

Rocky Mountain Care - The Lodge in Heber City, UT

160 West 500 North, Heber City, UT 84032

For more information about senior living options: (844) 490-3973

4 from 63 reviews
5 stars
44
4 stars
3
3 stars
0
2 stars
3
1 stars
13

Skilled Nursing Facility

Overall Review of Rocky Mountain Care - The Lodge

Pros

  • pro The physical therapists were outstanding, especially Christine, and the nurses were great, especially Bri.
  • pro The facility communicates well with patients' dermatologists about their needs.
  • pro The Lodge rapidly and properly helped with edema.
  • pro The new administration team helped with obtaining the necessary medication to help anxiety.
  • pro They have done a good job making residents feel welcomed and loved.
  • pro The therapy team is above and beyond amazing, with clear communication.
  • pro The Lodge is a beautiful facility with a kind, attentive staff in a peaceful, home-like atmosphere.
  • pro The staff are incredibly kind, attentive, and genuinely care about each resident.

Cons

  • pro The staff were abusing a patient physically and verbally and neglecting the majority of their patients.
  • pro Gossip among the staff signaled low morale, high turnover, and long night wait times with patients left to fend for themselves.
  • pro The facility should not be trusted despite its beauty.
  • pro Rocky Mountain Care ? The Lodge has failed the mother in ways that no family should have to experience, including neglect and retaliation.
  • pro Staff refused to take vitals for 45 minutes despite repeated demands, risking the patient's health.
  • pro The facility actively blocked access to clinical and nursing records and retaliated against families with false reports to Adult Protective Services.
  • pro The facility takes in vulnerable patients and then fails to provide even the most basic level of safety or medical responsibility.
  • pro The nurse-to-patient ratio is 20-to-1, leaving staff unable to provide adequate care.
  • pro Patients were left sitting in feces for hours, with no running water or showers for days, which is negligent.
  • pro There is poor communication, with calls not returned and questions left unanswered.

Review

Rocky Mountain Care ? The Lodge in Heber City is best suited for families seeking a rehab-forward environment with a warm, home-like atmosphere, strong physical therapy, and a facility that rewards proactive advocacy. The community shines for residents pursuing mobility recovery and ongoing therapy goals, with a setting that includes mountain views, a peaceful campus, and staff who are often described as caring and genuinely committed. For long-term residents who value a positive culture and personal attention from a stable caregiving team, The Lodge can feel like a welcoming, supportive home base, especially when leadership is actively shaping accountability and service standards.

That said, several families should consider alternatives before committing. Repeated concerns about staffing levels and consistency surface in the reviews, including reports of delayed responses, missed treatments, and safety gaps. Some accounts describe difficulty obtaining vitals, medications, or timely assistance, raising questions about day-to-day reliability. There are also serious allegations regarding care management, record access, and interactions with families that paint a stark contrast to the facility's polished appearance. For loved ones who require near-constant oversight, transparent safety nets, and predictable, rapid response, exploring other options - or demanding concrete, written assurances - would be prudent.

The balance of pros and cons centers on care quality where it is most visible. The therapy teams consistently receive praise for expertise, motivation, and tangible progress, with particular acclaim for physical therapy and the ability to translate clinic gains to home use. Administration has been singled out for positive culture shifts - improved communication, reduced internal gossip, and more reliable updates. The environment itself is repeatedly described as beautiful, clean, and conducive to recovery, with responsive dining and activity programming that supports daily well-being. These strengths can offset some operational misgivings when the primary goal is rehabilitation and a hopeful trajectory toward independence.

Nevertheless, the strongest cons cannot be ignored, and they temper enthusiasm. Understaffing and uneven coverage can translate into refill delays, late meds, or a lack of timely assistance, undermining the safety and comfort residents rely on. Several reviews recount alarming incidents that call into question rapid medical responsiveness and consistent monitoring, as well as challenges with discharge planning and record-keeping. The contrast between a stunning building and uneven care creates a persistent risk that families must weigh carefully - especially when a loved one has complex medical needs or limited ability to advocate on their own.

The facility's proven therapy strengths and the renewed emphasis on accountability make it a viable choice for families who can actively partner with the care team. If pursuing The Lodge, clear expectations should be established up front: concrete staffing commitments by shift, transparent med-management protocols, and a documented care plan that can be reviewed with the POA or family. Seek a direct line to the administrator and the director of nursing, and insist on regular, proactive communication about changes in condition, upcoming therapies, and discharge planning. Also verify access to medical records and ensure family members are empowered to participate in decisions that affect daily care.

In sum, The Lodge stands out for rehab excellence, compassionate frontline caregivers, and a setting that supports recovery with an inviting, almost resort-like ambiance. It is a strong choice for families prioritizing meaningful therapy outcomes and a therapy-driven path to independence, provided leadership and staffing remain stable and transparent. For those whose primary concern is consistently rapid response, rigorous safety oversight, and unambiguous accountability, it is wise to compare alternatives and probe deeply into current staffing models and governance practices before committing. When aligned with the resident's goals and a proactive family involvement plan, The Lodge can deliver substantive, tangible gains and a sense of "home" during recovery and beyond.

Features

Housing

  • 46 resident community capacity 46 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Rocky Mountain Care - The Lodge is an assisted living community located in the beautiful city of Heber City, UT. Our community offers a range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.

For entertainment options, our residents can enjoy their favorite shows and movies with cable or satellite TV in the comfort of their own rooms. Our dining room provides a cozy space for residents to enjoy delicious meals prepared by our talented culinary team. All rooms come fully furnished, allowing residents to settle in easily and make themselves at home.

Our community also features a lovely garden where residents can spend time outdoors, taking in the fresh air and enjoying nature. Housekeeping services are provided to ensure that our residents have a clean and tidy living environment. Each room has a kitchenette, giving residents the option to prepare snacks or light meals whenever they desire.

Move-in coordination is available to assist new residents with the transition process. Residents can stay connected with friends and family through telephone and Wi-Fi/high-speed internet access throughout the community. For those who love reading, we have a small library where residents can browse through various books.

Our caring staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We offer specialized care for individuals with diabetes, including dietary management. Our team also handles medication management to ensure that residents take their medications correctly and on time.

We prioritize mental wellness and offer a dedicated program designed to support emotional well-being among our residents. Special dietary restrictions are accommodated to meet individual needs.

Residents will never experience boredom at Rocky Mountain Care - The Lodge as we offer resident-run activities as well as scheduled daily activities to promote engagement and socialization.

Moreover, our convenient location places us near numerous amenities like cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals for easy accessibility.

At Rocky Mountain Care - The Lodge in Heber City, UT, we strive to provide a nurturing and comfortable environment where our residents can live their best lives with the assistance they need.

Nearby Places of Interest

Cafes

  • The Bagel Den (0.2 miles)
  • Starbucks (1.1 miles)
  • Betty's Cafe (1.6 miles)
  • Fill Er Up Coffee Station (2.7 miles)
  • Ritual Chocolate Factory & Cafe (3.5 miles)
  • Deer Valley Grocery Cafe (9.5 miles)
  • Atticus Coffee, Books & Teahouse (10.1 miles)

Hospitals

  • Intermountain Homecare & Hospice (0.4 miles)
  • IHC Health Service (1.8 miles)
  • Intermountain Cancer Center - Heber Valley Hospital (1.8 miles)
  • Heber Valley Medical Center (1.8 miles)
  • Heber InstaCare (1.8 miles)
  • WhiteCap Implant Dentistry (1.9 miles)
  • Park City Medical Center (12.3 miles)

Restaurants

  • Melvin's Public House (0.4 miles)
  • Back 40 Ranch House Grill (0.6 miles)
  • Chick's Cafe (0.6 miles)
  • Dairy Keen (0.7 miles)
  • Tony's Tacos (0.9 miles)
  • Carl's Jr. (1.1 miles)
  • Wendy's (1.2 miles)

Physicians

  • Steven M., Kern M.D. (0.4 miles)
  • Spring Creek Family Practice (0.7 miles)
  • Wasatch Medical Clinic (0.8 miles)
  • Heber Valley Oral & Maxillofacial Surgery (0.9 miles)
  • Dr Tayler (1.7 miles)
  • Olsen Gordon S Do (1.8 miles)
  • Heber Valley Diagnostic Imgng (1.8 miles)

Parks

  • Heber City Park (0.7 miles)
  • Southfield Park And Ball Fields (1 miles)
  • Hamlet Park (2 miles)
  • Deer Creek State Park (3.1 miles)
  • Wasatch Mountain State Park (4.5 miles)
  • Park City City Park (10.7 miles)
  • Kamas City Park (10.9 miles)

Pharmacies

  • Walgreens (1 miles)
  • Day's Pharmacy (1.3 miles)
  • Lee's Marketplace (1.3 miles)
  • Walmart Pharmacy (1.7 miles)
  • Walgreens (11 miles)
  • Kamas Pharmacy (11.1 miles)
  • The Market at Park City (11.3 miles)

Transportation

  • Enterprise Rent-A-Car (1.5 miles)
  • Funicular (9.1 miles)

Places of Worship

  • St Marys (9.6 miles)
  • Park City Utah Stake Center (11.4 miles)
  • Saint Mary's Catholic Church (13.2 miles)

Theaters

  • Eccles Theatre (11.4 miles)

Frequently Asked Questions

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