Rocky Mountain Care - The Lodge in Heber City, UT
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544 East 1200 South, Heber City, UT 84032
For more information about senior living options: (844) 490-3973
The physical therapists are outstanding, with Christine singled out, and the nurses are great, especially Bri. The Lodge communicates well with residents' dermatologists about their needs. The Lodge rapidly and properly helps with edema, and the new administration has helped with medication for anxiety, making residents calm and more positive. The staff do a good job making residents feel welcomed and loved. The Lodge is a beautiful, clean facility with a peaceful, home-like atmosphere and mountain views. The therapy team is above and beyond, pushing residents to get better with clear communication. The activities are loved, and the kitchen ensures meals are on time and sends sustainable food home. The branch is heavily involved with its members, contributing to a positive community. The new administration is welcoming and consistently looking for ways to help. The staff are incredibly kind, attentive, and genuinely care about every resident.
The Lodge has failed the reviewer's mother, with alleged neglect and retaliation. The staff refused to take vitals for 45 minutes and did not address clear medical emergencies. The facility blocked access to the resident's clinical and nursing records and retaliatory reports were filed against family members. Nurses did not listen to family input about feed rates and the resident's bed sores and feeding issues worsened. The facility is severely understaffed and under managed, resulting in subpar care. Residents were left sitting in their feces for hours, with no running water or showers for days. The nurse-to-patient ratio is reported as 20-to-1, and the staff are described as not caring. Families were given only five days to discharge without proper notice or planning.Rocky Mountain Care ? The Lodge in Heber City is best suited for families seeking a skilled-nursing environment with a strong rehabilitation focus and a warm, home-like ambience. The community shines for residents who need meaningful, goal-directed therapy to regain mobility after surgery or a serious injury, and for long-term residents who want a serene setting with mountain views, a clean building, and staff who openly commit to patient welfare. The combination of modern facilities, a notable therapy program, and a culture that increasingly centers resident comfort makes The Lodge a credible choice when recovery, not just containment, is the aim and family involvement is part of the care plan.
Those who should consider alternatives are families prioritizing fail-safe, uninterrupted medical monitoring and consistently high staffing levels. Several reviews flag inconsistent staffing, long wait times, and gaps in basic daily care. When safety and timely responsiveness are non-negotiable, or when past experiences with perceived neglect, communication breakdowns, or resistance to transparency have occurred, exploring other options may be prudent. The Lodge shows undeniable strengths, but it is not without serious concerns that must be weighed by any decision-maker responsible for a loved one's daily safety.
On the positive side, the facility earns strong marks for the quality and consistency of therapy. The physical therapy team is repeatedly described as excellent, with therapists who push for real progress and provide practical take-home materials. Nursing and CNA staff are often praised for their compassion, professionalism, and willingness to advocate for residents, and many families highlight notable improvements under new administration. The homey atmosphere - clean, well-kept spaces, a peaceful setting, and an attentive kitchen that prioritizes on-time, nourishing meals - adds to a sense of dignity and comfort for residents. In short, where rehabilitation is the goal, The Lodge frequently delivers tangible, motivating results.
Yet the cons cannot be ignored. A subset of reviews recount grave concerns about neglect and unsafe conditions, including delays in vital signs, missed assessments, and deteriorating health episodes that required emergency care. Several accounts describe communication gaps, difficulty obtaining records, and discharge planning pressures that felt punitive rather than supportive. Understaffing remains a recurring theme in the comments, with caregivers stretched thin and residents waiting long periods for assistance, meals, or medications. The contrast between the facility's beauty and the variability in daily care creates a high-stakes gap that families must monitor closely.
The strongest defense for The Lodge is that its advantages in therapy, staff warmth, and facility quality can translate into real gains when oversight is rigorous and family involvement is steady. Management changes have been cited by reviewers as driving better responses, clearer communication, and a more proactive approach to resident needs. For families who commit to frequent visits, detailed care planning, and explicit expectations around response times and daily care tasks, The Lodge can function as a dependable rehab-and-long-term option. The key is a proactive partnership with the care team, insisting on daily updates, and insisting on staffing benchmarks that prevent the style of gaps described in the more troubling reviews.
Bottom line: for families prioritizing robust rehabilitation outcomes, respectful and capable nursing care, and a setting that feels like home, The Lodge is worth serious consideration - provided there is diligent oversight and a clear plan to address staffing and communication concerns. If quiet confidence in consistent, round-the-clock care is essential, or if you cannot tolerate reports of delayed responses and record-keeping friction, it may be wise to look at alternatives with a more conservative safety track record. A thorough visit, frank conversations with administration, and direct talks with current residents and families will reveal whether this community aligns with the specific safety and care standards required for a loved one.
92 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Rocky Mountain Care - The Lodge in Heber City, UT is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community provides a variety of amenities to enhance the quality of life for its residents. For those who enjoy looking their best, there is a beauty salon on-site. Residents can relax and unwind in front of their favorite shows with cable or satellite TV in their fully furnished private rooms. Community operated transportation is available for those who require assistance in getting around. A computer center allows residents to stay connected with loved ones and explore their interests online.
Residents can enjoy delicious meals prepared by the talented culinary staff in the elegant dining room, which offers restaurant-style dining. Special dietary restrictions can be accommodated to ensure everyone's nutritional needs are met. In addition, there is a kitchenette available for those who prefer to cook their own meals.
The Lodge also offers numerous opportunities for recreation and socialization. There is a fitness room where residents can engage in physical activities to stay active and maintain good health. A gaming room provides entertainment for those who enjoy playing games with friends. The outdoor space and garden allow residents to enjoy fresh air and nature's beauty.
For intellectual stimulation, there is a small library where residents can delve into books and engage in quiet reading or study sessions. High-speed internet/Wi-Fi ensures that residents remain connected with the digital world.
Exceptional care services are provided at The Lodge to meet each individual's unique needs and preferences. With 24-hour call system and supervision, help is always available when needed. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers, ensuring that residents remain comfortable and safe.
The dedicated staff at The Lodge also assists with medication management, ensuring that medications are taken accurately and safely according to physician's orders. Special dietary restrictions are accommodated to promote good health for those with specific dietary needs.
Transportation arrangements can be made for non-medical purposes, including scheduled daily activities or trips to nearby cafes, parks, pharmacies, and restaurants. For medical appointments, transportation can also be arranged.
The Lodge offers a variety of activities to keep residents engaged and entertained. Concierge services are available to assist residents with any requests or inquiries. Fitness programs are offered to promote physical well-being. Planned day trips and resident-run activities provide opportunities for socialization and fun. There are also scheduled daily activities to ensure that there is always something exciting happening within the community.
In terms of accessibility to essential services, The Lodge is conveniently located near 5 cafes, 4 parks, 4 pharmacies, 10 physicians, 13 restaurants, 1 transportation hub, and 6 hospitals.
Overall, Rocky Mountain Care - The Lodge provides a warm and inviting environment where seniors can enjoy an active lifestyle while receiving quality care and support when needed.
Rocky Mountain Care - The Lodge is located at 544 East 1200 South, Heber City, UT 84032 in Wasatch County, Utah
Rocky Mountain Care - The Lodge on seniors.fyi includes 12 photos including images showing interior, lobby, dining, reception area, patio, bathroom, fireplace, decor, and more.
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Interior
Decor
Bedroom
Windows
Dining
Lighting
Fireplace
Bathroom
Lobby
Seating
Exercise Equipment
Bright Lighting
