Twin Pines North Nursing And Rehabilitation Center

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  • Interior

    A carpeted hallway with handrails and framed decorations on the walls.

  • Decor

    A spacious lobby with comfortable seating and a chandelier.

  • Building

    A modern building with stone architecture and well-maintained landscaping under a cloudy sky.

  • Architecture

    A building with a stone facade, featuring an entrance with columns and a covered walkway.

  • Trees

    Exterior view of a library with a sign, American flag, and colorful decoration under a blue sky.

  • Windows

    A well-lit interior waiting area with chairs and large windows.

  • Dining

    A vintage-style cafe with red and white decor, featuring a coffee station and seating area.

  • Chandelier

    Interior view of a chapel with rows of seating and large windows allowing natural light.

  • Exercise Equipment

    A spacious physical therapy room equipped with rehabilitation and exercise equipment.

  • Office

    A group of people posing together in an office setting.

Twin Pines North Nursing And Rehabilitation Center

1301 Mallette Drive, Victoria, TX 77904

For more information about senior living options: (844) 490-3973

4.4 from 83 reviews
5 stars
67
4 stars
4
3 stars
0
2 stars
0
1 stars
12

Skilled Nursing Facility

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    Overall Review of Twin Pines North Nursing And Rehabilitation Center

    Pros

    • pro Twin Pines North truly stands out for its unwavering commitment to quality care and impeccable cleanliness.
    • pro The environment is warm and welcoming, making residents feel right at home from day one.
    • pro The experienced and compassionate staff consistently provide excellent care tailored to each individual's needs.
    • pro Whether you're seeking short-term rehabilitation or long-term care, Twin Pines North delivers with exceptional services.
    • pro The facility boasts private rooms and bathrooms, two fully equipped therapy gyms, a spacious chapel, a charming soda shop, and a beauty salon - all designed to enhance comfort and quality of life.
    • pro The staff is compassionate, attentive, and always goes above and beyond.
    • pro Twin Pines North has been an amazing support to our family.
    • pro A very beautiful facility with wonderful caring staff!

    Cons

    • pro They would give zero stars if possible.
    • pro They describe Twin Pines North as a dump with dirty conditions, terrible food, and slow nurse response times.
    • pro They report nurses ignoring the call button when patients need help.
    • pro They recount a nurse getting in their loved one's face and yelling, calling it unacceptable.
    • pro They say they hate the place, that it stinks, and that staff don't care about family members.
    • pro They claim most staff are extremely rude, lacking empathy and the skills to care for ill people.
    • pro They describe items going missing and other security concerns.
    • pro They accuse administration of prioritizing a credit card over providing adequate care and delaying medications to prolong stays for financial benefit.

    Review

    Twin Pines North evokes a broad and divided picture, drawing praise from many who describe it as a warm, clean, and capable place for both short-term rehabilitation and long-term care, while eliciting sharp concern from others who recount serious lapses in care, communication, and safety. Across a chorus of reviews, families and residents repeatedly touch on the facility's welcoming atmosphere and its strong emphasis on cleanliness, professionalism, and individualized care, alongside candid accounts of frustrations, missed signals, and unsettling experiences.

    On the highly positive side, numerous reviewers celebrate Twin Pines North as one of the best facilities they've encountered. They highlight an environment that feels clean, well-organized, and homey. The staff are repeatedly described as compassionate, attentive, and willing to go the extra mile to support residents and their families. The care model is praised for catering to both short-term rehabilitation and longer-term needs, with specific attention given to the physical plant: private rooms and bathrooms, two fully equipped therapy gyms, a spacious chapel, a soda shop, and a beauty salon - amenities that are said to enhance comfort and quality of life. Families frequently commend the staff for providing personalized, attentive care that respects each resident's unique situation and needs. In particular, reviewers emphasize the dedication of activity staff who create engaging programs, the ongoing support from the business office, and the sense of a caring community. One reviewer even notes that it doesn't smell like a traditional "nursing home," which speaks to the overall impression of a well-kept, respectful environment.

    The positive experiences extend beyond the facilities and spaces to the people who keep the wheels turning. Monique, who plans activities, is repeatedly praised for generating engaging events - Bingo sessions, special social activities, and weekly workbooks to keep residents mentally and socially engaged. The staff's willingness to check on residents when someone is missing, the organization of family-friendly events like Mother's Day Social, and the overall sense that the staff truly cares about residents' happiness and wellbeing are recurring themes. Christine in the Business Office is described as a pleasure to work with, conducting herself professionally and offering reliable support. Families also point to the rehab team's effectiveness, noting that rehab can be a strength of the facility when it's needed, and that staff work steadily to strengthen patients in recovery, particularly for stroke rehabilitation. For many, Twin Pines North represents a place where loved ones feel seen, cared for, and comfortable.

    In contrast, a substantial portion of the feedback is deeply critical, detailing concerns about conditions, responsiveness, and the quality of care. One poignant account describes a stay that was plagued by poor attention and systemic problems: reports of a dirty environment, live roaches in the room and even in a bed, nurses not acknowledging call buttons, a lack of air conditioning, and a doctor who visited infrequently. The reviewer alleges that administration prioritized financial concerns over patient care and even suggests that medication or treatment decisions were improperly managed to extend stays for financial reasons. A subsequent negative review uses especially strong language to describe the facility as dirty and stinky, with staff routinely rude or inattentive, and with a clean delineation between the care teams and the administration. The sentiment echoed in these accounts is a warning: when care fails, it does so in multiple, compounding ways, affecting both safety and dignity.

    Other reviews echo concerns about communication and administrative responsiveness. Some families report long gaps between calls and responses, and a perception that the facility's internal culture may not consistently place patient needs front and center. There are also mentions of conditions that raise red flags for some families, including delayed nursing responses, issues with call buttons, and complaints about food quality. One reviewer explicitly questions the integrity of the facility's public reputation, suggesting that a number of five-star reviews may be coming from employees rather than residents or families, and signaling a need for independent verification of experiences.

    There are also directed, practical complaints that color the decision-making process for prospective families. A reviewer seeking to enroll in CNA classes describes being repeatedly ignored during the last two enrollment periods despite more than 30 years of experience, with calls routinely answered poorly by a staff member named Pat who places callers on hold and then disconnects. The frustration over attempts to certify as a CNA to work locally adds another dimension to the criticism: questions of accessibility, fairness, and accountability in how opportunities are offered to potential caregivers.

    Taken together, the reviews sketch a facility that can deliver exceptional warmth, cleanliness, and professional care, especially in the hands of dedicated staff and when the environment is functioning at its best. They also reveal a minority voice of serious concern - about cleanliness lapses, communication gaps, safety risks, and administrative priorities that may not always align with patient needs. This juxtaposition creates a nuanced portrait: Twin Pines North can be a place of real strength, comfort, and healing for many, but it also carries elements that some families find troubling and unacceptable.

    For anyone considering Twin Pines North, the message is clear but practical: the facility appears capable of delivering excellent, person-centered care and an inviting, well-appointed environment, particularly when engaged staff like Monique, Pat, Christine, and Amy are involved. At the same time, prospective families should inquire directly about everyday operations that matter most to residents' safety and dignity. Ask about nurse call response times, medication administration procedures, pest control and room maintenance, doctor visitation schedules, and how staff communication is managed during weekends or busy periods. Speaking with multiple staff members and requesting tours or trial visits can help balance the compelling positive stories with the more cautionary notes, ensuring a well-informed decision aligned with a loved one's specific health and care needs.

    Features

    Housing

    • 90 resident community capacity 90 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Twin Pines North Nursing and Rehabilitation Center in Victoria, TX offers a comfortable and convenient assisted living community for seniors. Residents can enjoy a variety of amenities including a beauty salon, cable or satellite TV, community-operated transportation, a computer center, fitness room, gaming room, garden, housekeeping services, and outdoor space. The fully furnished accommodations provide privacy with private bathrooms and the option for kitchenettes. Delicious meals are served restaurant-style in the dining room with special dietary restrictions accommodated.

    The care services at Twin Pines North are exceptional with 24-hour call system and supervision. The dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents receive the proper medications on schedule. A mental wellness program promotes emotional well-being among residents.

    Residents have access to various amenities that enhance their socializing and entertainment experience. A small library is available for quiet reading time while Wi-Fi/high-speed internet keeps residents connected digitally. Planned day trips and resident-run activities offer opportunities for recreation and companionship.

    Located in a prime area of Victoria, Twin Pines North enjoys proximity to numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options. This allows residents to conveniently access a variety of services without hassle.

    Overall, Twin Pines North Nursing And Rehabilitation Center provides a comprehensive assisted living experience with top-notch care services and an array of amenities that promote comfort and active engagement within a vibrant community setting.

    Nearby Places of Interest

    Hospitals

    • Citizens Medical Center (0.6 miles)
    • Detar Hospital Navarro (2.8 miles)
    • Detar Hospital (4.2 miles)
    • Post Acute Specialty Hospital (4.2 miles)

    Physicians

    • Greater Houston Interventional (0.6 miles)
    • Sleep & Family Medicine (1 miles)
    • American Regional Health Center (1 miles)
    • Victoria Ent Associates (1 miles)
    • Westford Yvette, MD (1 miles)
    • C Richard Mabray Md (1 miles)
    • Victoria Pain And Rehab (1.1 miles)

    Cafes

    • Peet's Coffee and Tea (0.8 miles)
    • Starbucks (1 miles)
    • The Box Coffee Bar (3.5 miles)
    • Victoria Coffee Roasters (3.6 miles)

    Restaurants

    • Denny's (0.8 miles)
    • McDonald's (0.8 miles)
    • La Hacienda Mexican Cafe (0.9 miles)
    • Olive Garden (0.9 miles)
    • Jim's Big Burger (0.9 miles)
    • Popeyes Louisiana Kitchen (1 miles)
    • Casa Ole (1 miles)

    Pharmacies

    • Rogers Pharmacy (0.9 miles)
    • Walgreens (1.1 miles)
    • H-E-B Pharmacy (1.5 miles)
    • Ancient Remedies (1.7 miles)
    • Walgreens (1.9 miles)
    • Castle Hills Pharmacy (2.1 miles)
    • Rogers Pharmacy (2.7 miles)

    Places of Worship

    • Sonlight Ministries (1.2 miles)
    • Victoria First Church of the Nazarene (1.4 miles)
    • Midtown Church of Christ (1.5 miles)
    • Scripture Clothing Company (1.8 miles)
    • Parkway Fellowship Fax Victoria (1.9 miles)
    • I Love Parkway Church (1.9 miles)
    • Man to Man Discipleship (2.2 miles)

    Theaters

    • Cinemark (1.2 miles)

    Transportation

    • U-Haul Neighborhood Dealer (2 miles)
    • Cesar's Taxi and Limousine (2.6 miles)

    Parks

    • Riverside Park Childrens Playground (3.1 miles)
    • Riverside Park (4.2 miles)

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