Redbird Manor in Tyler, TX

Pros

• The staff take great care of residents and coordinate well with agencies, easing families' minds.
• The facility is clean, and the environment feels like home.
• The staff are friendly, courteous, and genuinely caring for the residents.
• The leadership is respected, with administrators and the Director of Nursing providing strong, caring oversight.
• Residents enjoy engaging activities and interactions with staff, bringing joy back to daily life.
• The rehab program offers excellent therapy that helps build strength and prevent falls.
• The meals are wonderful and feel like home-cooked dishes.
• Families are kept informed and supported by the staff.
• There is ample seating for visiting families, making visits comfortable.

Cons

• They observed a lack of seating for visiting families and that staff seemed too busy to assist with toiletry needs, causing long delays.
• They stated that nurses were rude there.
• They described the grandma's room as messy with a broken bed, and staff were rude, with yelling in the hall, a resident not being fed or given water, and a worker ordering someone to take medicine; the facility smelled and phones often went unanswered.
• They felt the father did not receive good care; the first room smelled badly and the overall vibe was cold, with no condolences offered.
• They described rehab experiences with little therapy, excessive bed rest, and delayed or unclear medication after care was taken away; they also suspected some positive reviews were from staff.
• They warned others not to place their family there, recounting that the facility dropped their mom, caused serious injuries, failed to clean her, and led to kidney failure with a grim prognosis.
• They reported head injuries and frequent falls with no explanations, and unresolved questions from the head of nursing.
• They described after-hours access failures: difficulty reaching the facility, viewing restrictions by window, blackout screens, and weekend phone unavailability, which contributed to removing their loved one.

Review

Redbird Manor in Tyler, TX is best suited for families who want a clean, approachable setting with an active resident life and are prepared to supervise care to ensure consistency. The facility often registers well on appearance, with inviting common areas and meals that feel homelike, and some residents participate in engaging activities when operations run smoothly. This community can meet the needs of families who value routine, predictable dining, and a clear point person for coordinating outside care. Yet the reality is that care quality appears to swing with staffing on duty, making proactive oversight and targeted questions on move-in day essential.

However, there is a clear note of caution: several reviewers describe rude staff, slow responses to basic needs, and limited attentiveness when calls are placed. That pattern can translate into difficult visits and genuine risk if emergencies or everyday assistance aren't attended to promptly. For families that require consistently respectful interactions, rapid help with toileting and hydration, and a warm, supportive atmosphere, alternatives should be considered. Residents with complex medical needs that demand reliable, compassionate response will likely want to explore other options before committing.

Pros cited in the feedback include caregivers who show genuine concern, a generally clean environment, and a dining/activities culture that invites resident engagement. When leadership and teamwork among administration and nursing staff function well, care coordination with outside agencies can go smoothly and residents may experience meaningful social connections. On good days, the facility's upkeep and the availability of organized activities can create a sense of normalcy and belonging that families prize. Yet these positives do not consistently outweigh the loud caveats voiced by other families.

The key pros offset the main cons only when shifts align with a strong, accountable team and active oversight. Where the director and nursing leadership are proactive, families report smoother communication, better call-light responsiveness, and more reliable implementation of care plans. A motivated staff that engages residents during meals and activities can transform the environment into something closer to home. Without steady leadership and coaching, however, the negatives - unreliable responses, perceived aloofness, and inconsistent room conditions - can erode trust and overwhelm any favorable impressions.

Prospective residents should demand a thorough tour and observe day-to-day operations in real time: watch staff-resident interactions, test call-light responsiveness, and assess the cleanliness and odor profile of rooms. Ask to meet the director of nursing and the activities director to gauge how promptly issues are addressed and how innovative programming actually looks in practice. Inquire about seating for family visits in common areas, the process for assisting with toileting and hygiene, and whether a plan is in place to ensure reliable support across all shifts. Scrutinize room assignments and recent maintenance history to catch potential red flags before moving in.

Overall, Redbird Manor presents a mixed proposition. It can work for families who are able to engage actively in oversight and who prize a clean, lively setting with leadership that is responsive on a good day. For those whose non-negotiables include consistently respectful staff, prompt assistance, and predictable, high-quality care, exploring alternatives is prudent. The prudent path blends a candid on-site assessment with direct questions about staffing patterns, response times, and room conditions, ensuring the chosen community aligns with the resident's medical needs and emotional well-being before making a move.

This part of Tyler, Texas offers a variety of amenities that cater to senior living needs. With several places of worship nearby, such as Starrville Cme Church and Elbethel Baptist Church, seniors can find spiritual support within the community. Access to pharmacies like Chapel Hill Pharmacy and Walmart Pharmacy ensures convenient healthcare services. Hospitals like University Of Texas Health Science Center At Tyler and Christus Trinity Mother Frances Rehabilitation Hospital provide quality medical care close by. Additionally, a range of dining options are available, including Villa Montez and YAHWEH Family Restaurant, for enjoying meals with friends or family. Physicians offices like Magnolia Internal Medicine Associates and Northeast Texas Neurology Associates offer healthcare services in the area. For a relaxing cup of coffee or tea, cafes like Corner Bakery Cafe and The Foundry Coffee House are also easily accessible. Overall, this neighborhood provides a welcoming environment with essential resources for senior residents looking to settle down in Tyler.

Places of Worship

• Starrville Cme Church (5.7 miles)
• Elbethel Baptist Church (6.3 miles)
• The House Of Prayer Church Of God In Christ (6.7 miles)
• Tyler Spanish Seventh-Day Adventist Church (7.2 miles)
• Mt Moriah Baptist Church (8.2 miles)
• Liberty Winona Baptist Church (8.5 miles)
• Tyler Tabernacle (9.1 miles)

Pharmacies

• Chapel Hill Pharmacy (6.6 miles)
• Pharmscript of Texas (8.6 miles)
• Walmart Pharmacy (9.2 miles)
• LTC Pharmacy Services North (9.3 miles)
• Brookshire's (9.4 miles)
• CVS Pharmacy (9.6 miles)
• Brookshire Food & Pharmacy (9.9 miles)

Hospitals

• University Of Texas Health Science Center At Tyler (7.3 miles)
• Medigy (9.6 miles)
• DaVita Renal Center Of Waterton (10.5 miles)
• Northeast Texas Treatment Center (10.5 miles)
• Christus Trinity Mother Frances Rehabilitation Hospital, a partner of Encompass Health (10.6 miles)
• Trinity Mother Frances Hospital And Clinics (10.6 miles)
• East Texas Medical Center Specialty Hospital (10.8 miles)

Restaurants

• South Texas Illumination (7.6 miles)
• Texas Tortilla Kitchen (8.4 miles)
• Villa Montez (8.8 miles)
• Back Porch Restaurant (8.9 miles)
• YAHWEH Family Restaurant (9.1 miles)
• Republic Icehouse (9.2 miles)
• Taco Bell (9.4 miles)

Physicians

• East Texas Medical Center Regional Healthcare System (9.1 miles)
• Magnolia Internal Medicine Associates (9.4 miles)
• Hamilton James M Md (9.6 miles)
• Leo W Mack (9.8 miles)
• Tyler Retina Consultants (10.2 miles)
• Northeast Texas Neurology Associates - Dr Gina Jetter, MD (10.4 miles)
• Sante (10.4 miles)

Cafes

• Corner Bakery Cafe (10.4 miles)
• HTeaO (10.6 miles)
• The Foundry Coffee House (11.3 miles)