Redbird Manor

Pros

• The staff took great care of her for almost a year and coordinated well with other agencies.
• The staff at Greenbrier are caring and compassionate.
• The Administrator and Director of Nursing are awesome leaders.
• The care and attitudes of the staff are evident as soon as you walk in.
• Everybody at Greenbrier is friendly and professional.
• All employees truly seem to care for their residents and go above and beyond.
• The food is wonderful.
• The staff are friendly and attentive.
• They respond quickly to call lights.
• The rehab rooms are spacious and the therapy is excellent for building strength and fall prevention.
• The activity director has creative ideas to keep residents engaged.
• The staff love the residents and it shows in their smiling faces.

Cons

• The staff acted like they were too busy and took a long time to help with toiletry needs.
• Nurses were rude.
• Grandma's room was messy, the bed was broken, and workers were rude.
• A worker refused to open a drink and just said "open it" in a dismissive way.
• There were loud incidents with residents being yelled at to get back in their rooms.
• A resident complained they hadn't eaten or had any water.
• A male worker yelled at a resident to take her medicine, claiming he didn't have time for her "games."
• The facility was not clean and it smelled.
• Phone numbers often went unanswered, with at least one staff member hanging up or blocking the caller.
• The care environment felt cold, with no condolences after a loved one died.

Review

The collection of experiences surrounding Greenbrier nursing and rehab facilities paints a picture of a place that can be a beacon of compassionate care for some families, while for others it has fallen short in ways that leave lasting distress. Several reviews praise the staff's warmth, the quality of relationships with residents, and the sense that people there genuinely care. Yet a substantial number of accounts describe serious concerns - from basic comforts like seating for visitors and timely assistance with toileting to more alarming gaps in safety, communication, and empathy. Taken together, these stories suggest a facility that can deliver exceptional, person-centered care in some units or moments, but that also struggles with consistency across shifts and departments.

A recurring theme among the negative experiences is a sense of neglect or delay when families need help with everyday, essential tasks. Visitors report long waits for toiletry assistance or small requests, and in at least a few cases, staff appeared too busy or overwhelmed to respond promptly. Some families describe rooms and common areas that were not properly maintained, with issues such as messy spaces or unpleasant odors, which underscored a perception that residents were not being treated with the attention they deserved. There are also concrete examples of breakdowns in communication: phone lines not answered, calls left unanswered, and the feeling that concerns were dismissed or not followed up on. In one particularly troubling set of incidents, a visitor recounted rude behavior from multiple staff members, a sense of disorder in common areas marked by shouting down the hall, and residents indicating they were not being fed or given adequate water. These reports culminate in strong warnings against placing a loved one in the facility.

End-of-life care and hospital discharge experiences also appear in the reviews, revealing serious concerns about safety, empathy, and follow-through. One reviewer described a father who did not receive clear explanations about his care, a room that smelled badly, and a sense of cold, transactional communication after raising concerns to corporate. The absence of condolences or supportive messages afterwards intensified the perception of a "cold vibe." In another account, a family pulled their relative out of Greenbrier after a period of insufficient rehabilitation and questionable documentation around meds and doctor orders. Taken together, these stories emphasize that when serious medical or emotional needs arise, families feel the facility does not always respond with the same level of sensitivity and proactivity they expect.

Against the backdrop of these negative experiences, many reviewers recount highly positive, affirming encounters with Greenbrier's staff and leadership. Several accounts highlight long-term care contributions: residents who required extra coordination with home health aides, outpatient services, or other agencies found that the staff worked closely with those teams to meet complex needs. The sentiment often centers on respect, kindness, and a belief that staff treat residents "the way you'd want to be treated." In particular, the leadership and nursing teams receive frequent praise for setting a tone of professionalism and compassion. Descriptions of the director and the director of nursing as capable leaders who listen, mentor the staff, and foster engaging activities suggest a core strength: when leadership aligns with a collaborative, resident-focused mission, the care experience becomes cohesive and reassuring for families.

Beyond leadership, several reviews celebrate the everyday environment and the resident experience. Cleanliness and pleasant scents, a welcoming dining room where residents chat with staff, and lively activity programs are repeatedly cited as indicators that residents can feel at home. Families note that the staff are approachable, friendly, and willing to accommodate individual preferences, with examples of residents enjoying home-cooked-style meals and participating in meaningful activities that bring joy and a sense of normalcy. The warmth of the community - residents interacting with each other and with staff in a respectful, cheerful atmosphere - emerges as a strong positive thread across multiple posts.

Rehab experiences also appear prominently in the favorable feedback. When reviews describe successful rehabilitative outcomes, they often pair this with praise for the food quality, prompt response to call lights, and a sense that therapists and nursing staff work together to optimize recovery. A common thread is that families felt their loved ones were in capable hands during rehab, with staff who were attentive and engaged. Some comments specifically reference Tyler location staff and their visible dedication to helping residents regain independence, which contributes to a broader sense that Greenbrier's rehab programs can be effective when well-staffed and well-coordinated.

Despite the many positive notes, a few reviewers remain skeptical about the breadth of praise, openly suggesting that some favorable accounts may come from staff members hoping to present a polished public image. This caveat adds a layer of caution for prospective families: even within a facility with apparent strengths in leadership, therapy, and daily life, inconsistencies can persist at the level of individual shifts or departments. The overall message is not simply "good" or "bad," but rather a call to evaluate care on a case-by-case basis - to observe how staff respond during a visit, how rehabilitation teams coordinate, and how leadership follows up on family concerns.

Ultimately, Greenbrier's reputation in these reviews is a study in contrasts. It is a place where many families find genuine comfort and relief: friendly, caring staff; clean environments; engaging activities; and rehab programs that help residents recover and thrive. It is also a place where concerns about communication gaps, inconsistent staffing, and ad hoc responses to urgent needs have left some families wary and distressed. For anyone considering this facility, the takeaway is to approach with eyes open: firsthand visits, conversations with multiple shifts of staff, and a clear plan for how care will be coordinated with external providers. The potential for excellent, compassionate care exists here, but sustainable, reliable care appears to depend on consistent leadership, robust staffing, and responsive communication.

This part of Tyler, Texas offers a variety of amenities that cater to senior living needs. With several places of worship nearby, such as Starrville Cme Church and Elbethel Baptist Church, seniors can find spiritual support within the community. Access to pharmacies like Chapel Hill Pharmacy and Walmart Pharmacy ensures convenient healthcare services. Hospitals like University Of Texas Health Science Center At Tyler and Christus Trinity Mother Frances Rehabilitation Hospital provide quality medical care close by. Additionally, a range of dining options are available, including Villa Montez and YAHWEH Family Restaurant, for enjoying meals with friends or family. Physicians offices like Magnolia Internal Medicine Associates and Northeast Texas Neurology Associates offer healthcare services in the area. For a relaxing cup of coffee or tea, cafes like Corner Bakery Cafe and The Foundry Coffee House are also easily accessible. Overall, this neighborhood provides a welcoming environment with essential resources for senior residents looking to settle down in Tyler.

Places of Worship

• Starrville Cme Church (5.7 miles)
• Elbethel Baptist Church (6.3 miles)
• The House Of Prayer Church Of God In Christ (6.7 miles)
• Tyler Spanish Seventh-Day Adventist Church (7.2 miles)
• Mt Moriah Baptist Church (8.2 miles)
• Liberty Winona Baptist Church (8.5 miles)
• Tyler Tabernacle (9.1 miles)

Pharmacies

• Chapel Hill Pharmacy (6.6 miles)
• Pharmscript of Texas (8.6 miles)
• Walmart Pharmacy (9.2 miles)
• LTC Pharmacy Services North (9.3 miles)
• Brookshire's (9.4 miles)
• CVS Pharmacy (9.6 miles)
• Brookshire Food & Pharmacy (9.9 miles)

Hospitals

• University Of Texas Health Science Center At Tyler (7.3 miles)
• Medigy (9.6 miles)
• DaVita Renal Center Of Waterton (10.5 miles)
• Northeast Texas Treatment Center (10.5 miles)
• Christus Trinity Mother Frances Rehabilitation Hospital, a partner of Encompass Health (10.6 miles)
• Trinity Mother Frances Hospital And Clinics (10.6 miles)
• East Texas Medical Center Specialty Hospital (10.8 miles)

Restaurants

• South Texas Illumination (7.6 miles)
• Texas Tortilla Kitchen (8.4 miles)
• Villa Montez (8.8 miles)
• Back Porch Restaurant (8.9 miles)
• YAHWEH Family Restaurant (9.1 miles)
• Republic Icehouse (9.2 miles)
• Taco Bell (9.4 miles)

Physicians

• East Texas Medical Center Regional Healthcare System (9.1 miles)
• Magnolia Internal Medicine Associates (9.4 miles)
• Hamilton James M Md (9.6 miles)
• Leo W Mack (9.8 miles)
• Tyler Retina Consultants (10.2 miles)
• Northeast Texas Neurology Associates - Dr Gina Jetter, MD (10.4 miles)
• Sante (10.4 miles)

Cafes

• Corner Bakery Cafe (10.4 miles)
• HTeaO (10.6 miles)
• The Foundry Coffee House (11.3 miles)