TLC West Nursing and Rehabilitation

Pros

• The staff is outstanding and takes really good care of residents.
• The facility is friendly and a nice place.
• Administration makes rounds every morning to check on how things are going.
• Michelle, the ADON, and Anjane Bibbs, a star CNA, are highly regarded for their care.
• The facility provides excellent care from all medical and support staff.
• TLC West is the only facility among the three that the reviewer would recommend.
• The care and treatment have been fantastic, and the staff are dedicated, caring, and professional.
• Families feel grateful for the staff and view them as partners in care.
• The facility is caring and qualified, and is recommended for loved ones.

Cons

• The room was dirty and it took at least two hours for an aide to arrive.
• The room had spider webs, grime, and general filth.
• He wasn't given a TV until two days later.
• He was ignored for less than 24 hours, causing him to mess himself, and cleaning didn't come for another 2.5 hours.
• Transfer paperwork wasn't completed for four days and he wasn't in the system.
• His doctor wouldn't allow him to leave until treatment was finished, and no one in charge would answer his calls.

Review

TLC West emerges in this collection of impressions as a place that can be a beacon of dependable care for some families, while for others it has revealed serious lapses that left lasting concerns. Across several accounts, the experience is shaped by the people on the floor - the caregivers who deliver daily attention, the administration that sets the tone from the halls, and the infrastructure that sometimes falls short of expectations. Taken together, the narratives sketch a complex portrait of a facility that can feel like a lifeline to families when it works, yet can become a source of frustration when crucial details slip through the cracks.

On the consistently positive end, many reviewers highlight a culture of attentiveness and timely medical administration. One family member recalls that "all Rx's were given at correct times," a small but essential metric in rehab where every hour can matter for progress. The overall atmosphere is described as friendly and welcoming, with the facility labeled a "nice place" and the staff praised as "outstanding." A son or daughter recounts that the staff took excellent care of his father, and that the care extended beyond basic routines to a genuine sense of partnership. The gratitude conveyed is palpable, underscored by repeated expressions of thanks to the team for the care provided.

Attention to resident needs also gets high marks in many lines. Reviewers note that the employees displayed a real concern for meeting residents' needs, and the administration team was recognized for visible, daily engagement. In particular, Michelle, the ADON, is singled out for praise, along with a star CNA named Anjane Bibbs, whose contributions are described as strengthening the sense that residents' well-being was a priority. The practice of administration rounds each morning - present on the floor and checking how things are going - was described as a meaningful feature that helped reassure families that issues would be surfaced and addressed promptly. Taken together, these notes paint a picture of a facility where compassionate, proactive care is not just possible but observable in routine practice.

Beyond these examples of consistently strong care, several reviews declare TLC West as a standout choice for families navigating rehab options. One reviewer simply states, "This place was amazing" and credits "excellent care from all medical and support staff," a declaration that carries enough weight to inspire a recommendation to others. Another account emphasizes the reliability and compassion of the team, concluding with a direct endorsement: the facility deserves recommendation for anyone seeking a caring environment for a loved one in need of rehab. The sentiment echoes across multiple voices: when the staff show up with competence and warmth, families feel they have a partner in the rehab journey.

The overall impression is reinforced by comparisons to other facilities. A reviewer describes TLC West as the only rehab among three options in the recent past that they would confidently recommend, even if another nearby facility boasted newer equipment. The message is clear: while the building or setting may not always stand out as the flashiest, the quality of care and the reliability of the staff can make TLC West a preferable choice for families who want to trust that a loved one is in capable hands. The rhetoric suggests that success here hinges more on the character and consistency of the caregiving team than on superficial features.

There are, however, piercing reminders that great care requires meticulous administration and clean, responsive environments. A contrasting, deeply negative account describes a stay where the room was dirty, with spider webs and grime, and where a television was not provided for two days. The patient reportedly went through a period of neglect, with a lapse in cleaning lasting several hours after an incontinence event, and a wait time of more than two hours for assistance. The same review recounts ongoing frustration with paperwork and transfers: attempts to transfer the patient to another facility were hampered by missing or delayed documentation, and the patient's primary physician would not permit leaving until certain treatments were finished. In this narrative, calls went unanswered and "no one in charge" seemed available to respond, leaving family members feeling unheard and uncertain about the trajectory of their loved one's care.

These painful episodes underscore how the best intentions of a warm, dedicated staff can be undermined by gaps in administration, workflow, and accountability. When a facility succeeds in keeping care on schedule - medications administered promptly, rounds that surface concerns, and a culture of genuine concern for residents - the results are measurable in peace of mind for families. Conversely, when basic routines such as room cleanliness, timely attention to needs, and clear, responsive transfer processes falter, the impact is immediate and personal, coloring every other positive aspect with doubt and concern.

The overall arc of these impressions suggests TLC West can be a source of strong, compassionate care, with staff members who e a re dedicated to the well-being of residents and who engage with families in meaningful ways. Yet the experiences also serve as a cautionary tale about how crucial systems - room upkeep, timely assistance, and efficient paperwork - are to the patient and family experience. For some, the care delivered at TLC West feels like a lifeline and a trustworthy partnership in recovery; for others, the failure to clean, respond, or transfer promptly creates a gulf between the care that should be provided and the care that is perceived to be received.

In the end, the stories converge on a core truth: TLC West is capable of delivering excellent, person-centered care when the team is aligned and the processes are functioning smoothly. When that alignment falters, even a highly skilled staff can struggle to overcome systemic gaps. As families weigh their options, the strongest takeaway is that the facility has real strengths in compassionate care and engaged staff, but it also has critical areas where improvement is needed to ensure every resident receives consistent, thorough attention - without delays, without neglect, and with clear pathways for communication and transfer.

Located in Temple, Texas, this area offers convenient access to a variety of amenities suitable for senior living. Within a short distance, there are several pharmacies such as Walgreens and Baylor Scott & White Pharmacy, ensuring easy access to medications and healthcare needs. Nearby restaurants like Chick-Fil-A and Jason's Deli provide options for dining out or picking up food. In terms of medical care, there are reputable physicians' offices including Gorden Eye Associates and The Children's Hospital at Scott and White, as well as multiple hospitals within close proximity. For recreational activities, residents can enjoy parks like Oak Creek Park for outdoor leisure. Overall, this area provides a blend of essential services, healthcare facilities, dining options, and green spaces making it a convenient and comfortable choice for senior living in Temple.

Pharmacies

• Walgreens (0.1 miles)
• Baylor Scott & White Pharmacy #226 (0.5 miles)
• King's Daughters Pharmacy (0.5 miles)
• Baylor Scott & White Pharmacy #227 (0.6 miles)
• Swhp Pharmacy at Canyon Creek (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Scott & White Pharmacy (0.8 miles)

Restaurants

• Chick-Fil-A (0.2 miles)
• Jason's Deli (0.3 miles)
• Sonic Drive-In (0.4 miles)
• Whataburger (0.5 miles)
• Cotton Patch Cafe (0.5 miles)
• Mexicano Grill 2 (0.6 miles)
• Denny's (0.6 miles)

Physicians

• Gorden Eye Associates (0.3 miles)
• The Children's Hospital at Scott and White (0.5 miles)
• Kings Daughter's Clinic - Women's Center (0.5 miles)
• Temple-Harker Heights Allergy (0.5 miles)
• Elizabeth Mattson Elizabeth Mattson MD (0.5 miles)
• Hardin Carlton E II, MD (0.5 miles)
• Women's Center At King's (0.5 miles)

Parks

• Oak Creek Park (0.5 miles)
• Jaycee Park (1 miles)
• Colquitt Park (1.3 miles)
• Heritage Park (4.2 miles)

Hospitals

• Children (0.5 miles)
• Scott & White Memorial Hosp (0.5 miles)
• Scott And White Labor And Delivery (0.9 miles)
• Scott & White North Tower (0.9 miles)
• King's Daughters Hospital (0.9 miles)
• Scott And White Oncology Radiation (0.9 miles)
• Baylor Scott & White Medical Center (1 miles)

Cafes

• Shipley Do-Nuts (0.5 miles)
• Panera Bread (0.8 miles)
• Starbucks (4.2 miles)

Places of Worship

• Hindu Temple of Central Texas (1.8 miles)
• Feed My Sheep (2.3 miles)
• World Harvest Church (4.1 miles)

Theaters

• Cinemark (2.1 miles)