TLC East Nursing and Rehabilitation in Temple, TX

Pros

• TLC East's staff is wonderful and caring.
• The therapy staff is excellent.
• The staff are prompt and responsive when called.
• The facility serves excellent food.
• Latasha at the front desk is very helpful in getting loved ones on Medicaid.
• The memory care unit has very caring and professional staff.
• The staff know residents by name and communicate well with families.
• The facility is clean, well-maintained, and well-run.
• The care team is patient, professional, and dedicated to residents.
• The care quality and communication are top-notch, with families kept informed about health concerns and medication changes.
• The activities program keeps residents engaged with fun and creative events.
• The facility is highly regarded as one of the best places in Temple to care for a loved one.

Cons

• One reviewer alleges neglect and financial abuse of a loved one during a short stay.
• A family member reports bruises on their loved one's body, being left in a wheelchair, and wearing someone else's clothes.
• They claim a nurse said the mother was tripped to keep her from walking, resulting in a broken hip.
• They say meals are dropped off in front of residents and staff walk away, leaving them unfed.
• There are claims of abuse in memory care, with residents not allowed to talk to their families and lacking proper care.
• Terrible management is said to have endangered a resident's health, allegedly contributing to an amputation.
• Disrespectful staff and staff feigning ignorance when concerns are raised are reported.
• This reviewer gave the facility zero stars and warned others not to leave their loved ones there.

Review

TLC East Nursing and Rehabilitation in Temple, TX is best suited for families seeking a skilled-nursing environment with strong therapy support and a resident-centered culture, where therapy teams and front-line staff are repeatedly praised for responsiveness, warmth, and hands-on care. It works well for those prioritizing rehabilitative services, memory care, and consistent day-to-day attention from caregivers who know residents by name and family members by history. The setting often appeals to families who value clear communication, prompt responses to calls, and a facility that emphasizes nutrition and cleanliness. Those who want a highly modern campus or a spotless safety record across every unit should calibrate expectations accordingly, since perceived gaps can color the overall impression.

All the positive threads tend to hinge on a few clear strengths. The therapy program is frequently highlighted as outstanding, with therapists delivering personalized approaches that translate into meaningful progress. The nursing and front-desk staff are described as friendly, professional, and accessible, with a sense that residents are treated like individuals rather than numbers. Food quality receives frequent commendation, an often-overlooked element in post-acute care that directly impacts recovery and morale. For families navigating Medicaid or payer transitions, practical help from admissions staff, particularly in obtaining benefits, can ease the process and reduce friction during critical intake periods. In memory care, the sense of continuity, respectful contact, and routine-based care contributes to a stable daily life for residents who may be anxious or disoriented.

However, the most serious concerns surface in a sizeable subset of accounts that cannot be ignored. Reports of injury, neglect, or mistreatment are repeatedly cited, including bruising, unsatisfactory hygiene, and lapses in feeding or supervision. Some families describe a lack of transparency when incidents occur, with limited timely communication or detailed explanations about how problems were addressed. Instances of staff distraction or disengagement - such as feet-on-the-phones or slow responses to call bells - also appear as recurring themes. While these viewpoints do not define every resident's experience, they point to real safety and trust risks that must be weighed heavily by anyone considering TLC East for a loved one, especially in high-need scenarios.

In weighing the positives against the red flags, the pros can offset the cons for residents who prioritize robust therapy, strong memory-care support, and reliable day-to-day caregiving, provided that ongoing safety concerns are actively managed. A facility with capable therapists and a proactive medical team can deliver meaningful rehab gains, meaningful weight in a recovery plan, and peace of mind for families who participate in care conferences and planning. When staff demonstrate reliability, clear communication, and genuine warmth, the institution's strengths become the linchpin of a successful stay, particularly for residents who respond well to structured routines and consistent supervision.

That said, prospective families should approach with rigorous, inquisitive scrutiny. If safety and accountability are non-negotiable, or if past experiences with other facilities have underscored the importance of transparent incident handling, alternatives deserve serious consideration. Investigate recent state survey results, request to speak with the director of nursing, and seek candid references from current families regarding how concerns are addressed and followed up. Consider touring multiple times, at different hours, to observe staff-to-resident interactions, responsiveness, and overall environment. A facility with scattered negative reports warrants a conservative approach, even if the overall sentiment in other domains remains favorable.

In the end, TLC East presents a practical option for families weighing rehab potential, memory-care quality, and a personable caregiving ethos against a backdrop of notable safety concerns reported by some families. If the priority is to maximize therapeutic gains, maintain strong family communication, and secure a warm, responsive day-to-day atmosphere, TLC East can meet those needs with discipline and care. If unambiguous safety, consistent accountability, and a spotless safety record are non-negotiable, consider alternatives and use a structured, multi-visit evaluation to determine whether this community aligns with those expectations.

This part of Temple, Texas offers a convenient and vibrant community for senior living. With a variety of dining options such as Sonic Drive-In, Chick-Fil-A, and Jason's Deli within close proximity, residents can enjoy delicious meals without having to travel far. Additionally, there are several pharmacies nearby including Walgreens and Baylor Scott & White Pharmacy, ensuring easy access to necessary medications. For healthcare needs, there are reputable physicians and hospitals like Children's Hospital at Scott and White and King's Daughters Hospital in the area. The availability of cafes like Shipley Do-Nuts provides a comfortable setting for socializing with friends over coffee and pastries. Parks such as Oak Creek Park offer beautiful outdoor spaces for leisurely walks or picnics. Places of worship like Hindu Temple of Central Texas provide spiritual fulfillment, while theaters like Cinemark offer entertainment options for enjoying movies. Overall, this area of Temple provides seniors with a welcoming and diverse community to call home.

Restaurants

• Sonic Drive-In (0.2 miles)
• Chick-Fil-A (0.4 miles)
• Jason's Deli (0.5 miles)
• Cotton Patch Cafe (0.6 miles)
• Whataburger (0.7 miles)
• Wendy's (0.8 miles)
• Denny's (0.8 miles)

Pharmacies

• Walgreens (0.2 miles)
• Baylor Scott & White Pharmacy #227 (0.4 miles)
• Swhp Pharmacy at Canyon Creek (0.4 miles)
• Baylor Scott & White Pharmacy #226 (0.7 miles)
• King's Daughters Pharmacy (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Scott & White Pharmacy (1 miles)

Physicians

• Gorden Eye Associates (0.2 miles)
• Jones Audiology & Hearing Aid Center (0.7 miles)
• The Children's Hospital at Scott and White (0.7 miles)
• Kings Daughter's Clinic - Women's Center (0.7 miles)
• Temple-Harker Heights Allergy (0.7 miles)
• Elizabeth Mattson Elizabeth Mattson MD (0.8 miles)
• Hardin Carlton E II, MD (0.8 miles)

Cafes

• Shipley Do-Nuts (0.3 miles)
• Panera Bread (1 miles)
• Starbucks (4.4 miles)

Parks

• Oak Creek Park (0.7 miles)
• Jaycee Park (1.2 miles)
• Colquitt Park (1.5 miles)
• Heritage Park (4.4 miles)

Hospitals

• Children (0.7 miles)
• Scott & White Memorial Hosp (0.7 miles)
• Scott And White Labor And Delivery (1 miles)
• Scott & White North Tower (1 miles)
• Scott And White Oncology Radiation (1.1 miles)
• Baylor Scott & White Medical Center (1.1 miles)
• King's Daughters Hospital (1.2 miles)

Places of Worship

• Hindu Temple of Central Texas (2 miles)
• Feed My Sheep (2.4 miles)
• World Harvest Church (4.2 miles)

Theaters

• Cinemark (2.3 miles)