Sulpher Springs Health & Rehab in Sulphur Springs, TX

Pros

• The staff welcome families and treat loved ones like family.
• They address concerns quickly and keep families informed.
• The rehab department is top notch and helps residents return home quickly.
• The staff go above and beyond for residents, making their stays pleasant.
• Sulphur Springs Health and Rehab feels like home, with a caring and friendly atmosphere.
• The facility has long-tenured staff who care for residents as if they were family.
• The community involvement and events show their commitment to residents.
• The care and therapy teams are exceptional, with experienced professionals.
• The staff are patient, kind, and responsive to residents' needs.
• The facility is clean, safe, and offers activities that bring residents and families together.
• Families feel safe and secure knowing staff know and meet residents' needs.
• The administrator and leadership are helpful and communicative, earning trust.

Cons

• One reviewer described arriving to a facility with an overpowering smell of filth and beds without side guard rails, saying they could not leave fast enough.
• Another reviewer called the facility run down and not very clean, with a small shared room, no seating, loud TV, and subpar care.
• A reviewer stated the food was the absolute worst they had ever experienced.
• A reviewer claimed the kitchen was filthy and infested with rats, with leaks and mold, and that residents were treated poorly, with alleged racism.
• A reviewer said SSHR was not worth the time, noting slow responses and being hung up on when seeking help.
• A reviewer asserted there were negligent missteps in care that led to a relative being moved to another facility within two days.
• A reviewer urged that the facility should be shut down due to pervasive filth and safety concerns.

Review

Sulphur Springs Health & Rehab is best suited for seniors and families who prize a warm, home-like culture paired with strong rehabilitation services and deeply attentive staff. This community tends to attract residents who respond well to a family atmosphere where caregivers know names, routines, and preferences, and where administration is reachable and engaged. The rehab program in particular is a standout, capable of improving mobility and independence through seasoned therapy teams. For long-term residents who want consistent personnel and familiar faces, SSHR often feels like a trusted, supportive extension of family life, with activities and social connections that make days feel purposeful.

However, there are clear reasons to consider alternatives in certain cases. Families prioritizing a pristine, brand-new facility with impeccable cleanliness or zero tolerances for odor, pests, and sanitation concerns may want to look elsewhere. SSHR operates in an older building that is undergoing remodeling, and some reviews describe lingering smells, maintenance gaps, and issues in the kitchen or other areas. For residents with high-acuity medical needs or those requiring strict infection control and hospital-grade standards, it is prudent to verify current protocols, staffing ratios, and the exact scope of ongoing renovations before committing. Truthful, up-front scrutiny is essential here.

On the plus side, the positives tend to compound into tangible advantages. The staff is repeatedly described as caring, patient, and genuinely invested in residents' well-being, with many long-tenured employees who know residents - often treating them "like family." The rehabilitation department draws strong praise for effectiveness, with therapists who deliver results and encourage real progress. Families highlight how staff communicate and keep them informed, and how the broader community - through activities, volunteers, and partnerships with the Senior Center - creates a sense of belonging beyond the doorways. This is a setting where residents often appear engaged, smiling, and socially connected.

The flipside brings cautions that must be weighed carefully. Several reviews point to cleanliness and safety concerns that cannot be ignored, including reports of odors and, in at least one case, significant sanitation problems and pest activity in the kitchen. There are also memories of rooms that felt cramped or undersized, with limited privacy or inadequate furnishings, and occasional frustration with responsiveness from some staff members. Not every staff interaction lands perfectly, and a few families report missteps in care or communication that escalated into a decision to move a loved one elsewhere. These elements underscore the need for a thorough, on-site evaluation before choosing SSHR.

When weighing the pros and cons, the decision hinges on what the family can tolerate and what aligns with the resident's needs. The robust rehab program and deeply caring staff offer real, practical value for someone aiming to regain function and enjoy a supportive, family-like environment. Yet the reported sanitation concerns and the reality of an older, actively being upgraded facility mean that due diligence is non-negotiable. Prospective residents should insist on seeing current housekeeping standards, asking specific questions about infection control, room configurations, and the status of ongoing renovations. A trial visit, direct conversations with the DON and therapy team, and references from current residents' families can provide essential clarity.

Ultimately, SSHR is a compelling option for families prioritizing warmth, continuity, and meaningful rehabilitation in a community that treats residents as extended family. It excels where personal relationships and active engagement matter most, and where a long-standing staff culture can translate into dependable daily care. For those requiring spotless, modern facilities with zero compromises on cleanliness or for residents with complex medical needs demanding aggressive, hospital-level oversight, it is wise to explore other communities and compare specifics. A well-informed choice will align the heartfelt strengths of SSHR with the resident's care priorities, ensuring the decision rests on concrete observations and verified conditions rather than sentiment alone.

This part of Sulphur Springs, Texas offers a convenient location with a variety of amenities nearby. The area boasts multiple places of worship, hospitals, physicians, pharmacies, and cafes within close proximity to each other. Residents can easily access healthcare services and enjoy dining options ranging from traditional American fare to international cuisine. Additionally, there are several parks nearby for outdoor recreation opportunities. With a mix of religious institutions, healthcare facilities, dining establishments, and green spaces in the vicinity, this neighborhood provides a well-rounded environment for seniors looking to settle in a community with easy access to essential services and recreational activities.

Places of Worship

• Cedar Crest Christian Church (0.3 miles)
• Full Gospel House of Prayer (0.9 miles)
• North Texas Conference East District (1.2 miles)
• Redeeming Zoe (1.3 miles)
• Posey Baptist Church (1.3 miles)
• Gafford Chapel Water Supply (1.3 miles)
• First Presbyterian Church (1.4 miles)

Hospitals

• Hopkins County Wound Care (0.3 miles)
• Hopkins County Memorial Hospital (0.3 miles)
• Mother Frances Hospital (0.3 miles)
• CHRISTUS Mother Frances Hospital (0.4 miles)
• East Texas Medical Center Home Health (0.4 miles)

Physicians

• ASF Group (0.3 miles)
• Memorial Physician Services (0.4 miles)
• Conner Tod MD (0.4 miles)
• Family First Medical Center (0.4 miles)
• LoneStar Clinic (0.4 miles)
• Sulphur Springs Medical-Surgical Clinic PA (0.4 miles)
• Memorial Clinic Pediatrics (0.4 miles)

Transportation

• Alpha Omega Jet Services (0.8 miles)
• U-Haul Neighborhood Dealer (2.3 miles)

Restaurants

• Lucky Donut (1.2 miles)
• Florindita's Pupuseria (1.3 miles)
• Caps & Flasks (1.3 miles)
• The Potato House (1.3 miles)
• Pioneer Cafe (1.3 miles)
• Idzibitsy Bakery (1.3 miles)
• Plain & Fancy Sandwich Shoppe (1.4 miles)

Cafes

• Super Donut (1.2 miles)
• Granny's Donuts (2.1 miles)
• Starbucks (3 miles)

Pharmacies

• Medicine Chest Office (1.4 miles)
• Sav-More Drug (1.4 miles)
• Brookshire's (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• Cody Drug (3.2 miles)
• Miller's Pharmacy (15.7 miles)

Parks

• Tpwd Cooper Wma (1.5 miles)
• Cooper Lake State Park (9.2 miles)
• Cumby City Park (13.6 miles)