Sulpher Springs Health & Rehab

Pros

• The staff are great and treat residents like family, doing everything they can to make their stay pleasant.
• The rehab department is top notch and helps residents return home quickly.
• They care for residents as if they are family, making the facility feel like home.
• The facility is clean and sanitized, with administration and housekeeping described as kind and compassionate.
• Physical therapy has decades of experience, with knowledgeable and capable therapists.
• The administration is responsive and keeps families informed, addressing concerns promptly.
• The facility actively engages with the community, hosting events and health clinics for residents.
• Residents and families consistently praise the staff for their compassion and dedication.
• The place is upgrading and adding familiar faces to better meet residents' needs.

Cons

• They realized within 30 seconds that they had made a terrible mistake due to the overpowering smell of filth and beds that did not appear to be hospital beds, with no side guard rails.
• They would not recommend the facility and would never return, describing it as run down and not very clean, with a small shared room and loud televisions.
• They stated the food was the absolute worst they had ever experienced and that they had to bring food for their husband.
• They believed the care was subpar and that the staff were not qualified for the level of care required, with the patient returning to the hospital soon after release due to infection.
• They claimed the kitchen was filthy, rats were infested, there were leaks and mold, and that some staff treated residents poorly, with racism alleged.
• They described the facility as not worth their time, noting attempts to get help were met with a one-minute response followed by a hang-up.

Review

Sulphur Springs Health and Rehab is clearly a place that leaves a strong impression, one that splits opinions but is united in its core purpose: to care for loved ones as if they were family. For many families, the moment you walk in you're welcomed as part of a community, and you quickly feel that the staff are invested in your relative's well?being. Several reviews speak of a genuinely warm, family?oriented atmosphere where the team treats residents with patience, kindness, and respect. The experience often begins with a sense of relief that someone is stepping in to support the care you've been juggling at home, and it's common to hear that the staff are approachable, communicative, and willing to go the extra mile to keep families informed.

A recurring thread among the positive reviews is the sense that the staff genuinely treats residents like family. Families repeatedly note that caregivers and administrators strive to keep loved ones safe, comfortable, and engaged, and they commend the willingness of staff to address concerns quickly. The rehab department, in particular, earns high praise for its expertise and results. One reviewer highlights that their father returned home in "record time," thanks to the rehab therapists and the overall care team. The therapy staff is described as experienced - one reviewer mentions physical therapy with "over 70 years of experience" in the department - and several others name specific therapists and nurses who provided compassionate, effective care. Across multiple accounts, the care teams are seen as collaborative, attentive, and committed to helping patients regain independence and enjoy meaningful activity.

In addition to clinical care, reviewers celebrate the sense of community that permeates the facility. The setting is described as welcoming and homey, with residents enjoying porch time, storytelling, and laughter. The staff is praised for their accessibility - the administrators and charge nurses are noted for being easy to reach, answering questions, and following up on concerns. The facility's ongoing upgrades and efforts to maintain a familiar, friendly environment are mentioned repeatedly, suggesting a continuous emphasis on improving both infrastructure and the resident experience. The hospital-to-rehab transition is sometimes highlighted as well, with families appreciating the smooth handoffs and ongoing support that helps peace of mind during a stressful period.

Yet, the picture is not uniformly rosy. A number of reviewers recount serious concerns that cannot be overlooked. One family described an overpowering smell of filth upon arrival, noting that inadequate basic conditions - poor sanitation, beds that did not resemble standard hospital beds, missing side rails, and a general sense of neglect - left their loved one distressed. Another reviewer spoke of a small shared room with a thin curtain, no seating, and a roommate with the TV blaring, describing it as a difficult, uncomfortable environment that complicated recovery. Complaints extended to care quality as well, with claims that antibiotics were not administered correctly and that infections recurred after discharge, suggesting potential gaps in medical oversight or infection control. A few reviews even alleged more extreme issues, including questions about kitchen sanitation, rodent activity at times, mold, leaks, and racial tensions among staff - claims that paint a troubling contrast to the otherwise positive narratives.

Despite these darker experiences, some reviewers maintain a strong endorsement of the facility, emphasizing the longevity and dedication of its staff. Several comment on longtime employees who have remained with the center, creating a sense of continuity and trust within the community. There are accounts of nurses and aides who went "above and beyond" for residents, and administrators who actively engage with families to resolve concerns. The presence of robust community involvement - such as hosting birthday parties and health clinics, and partnering with the Senior Center - appears to reinforce a broader sense of purpose and civic presence. For many families, these enduring relationships and visible, compassionate care are the pillars that support their confidence in the facility.

Overall, Sulphur Springs Health and Rehab emerges as a place with a deep, multifaceted identity. For some families, it is a trusted, almost familial environment where residents are treated with kindness, respect, and individualized attention, and where rehab and long?term care are delivered with genuine warmth. The stories speak to a culture of responsive communication, meaningful activity, and a sense that staff know the residents well and advocate for them. For others, the experience varies markedly - from concerns about cleanliness, odors, and basic safety to criticisms of care adequacy and infection control - reminding readers that facility quality can differ markedly from room to room and day to day. The thread that ties these perspectives together is the clear commitment to improvement and accountability: renovations are underway, and there is a persistent call from families for ongoing vigilance, transparent communication, and continuous enhancements in both environment and care practices. If you're considering this facility, the conversations you'll have with administrators, the observable cleanliness and safety of the unit you visit, and the specific care team assigned to a loved one will be crucial to forming a full picture of whether it's the right fit.

This part of Sulphur Springs, Texas offers a convenient location with a variety of amenities nearby. The area boasts multiple places of worship, hospitals, physicians, pharmacies, and cafes within close proximity to each other. Residents can easily access healthcare services and enjoy dining options ranging from traditional American fare to international cuisine. Additionally, there are several parks nearby for outdoor recreation opportunities. With a mix of religious institutions, healthcare facilities, dining establishments, and green spaces in the vicinity, this neighborhood provides a well-rounded environment for seniors looking to settle in a community with easy access to essential services and recreational activities.

Places of Worship

• Cedar Crest Christian Church (0.3 miles)
• Full Gospel House of Prayer (0.9 miles)
• North Texas Conference East District (1.2 miles)
• Redeeming Zoe (1.3 miles)
• Posey Baptist Church (1.3 miles)
• Gafford Chapel Water Supply (1.3 miles)
• First Presbyterian Church (1.4 miles)

Hospitals

• Hopkins County Wound Care (0.3 miles)
• Hopkins County Memorial Hospital (0.3 miles)
• Mother Frances Hospital (0.3 miles)
• CHRISTUS Mother Frances Hospital (0.4 miles)
• East Texas Medical Center Home Health (0.4 miles)

Physicians

• ASF Group (0.3 miles)
• Memorial Physician Services (0.4 miles)
• Conner Tod MD (0.4 miles)
• Family First Medical Center (0.4 miles)
• LoneStar Clinic (0.4 miles)
• Sulphur Springs Medical-Surgical Clinic PA (0.4 miles)
• Memorial Clinic Pediatrics (0.4 miles)

Transportation

• Alpha Omega Jet Services (0.8 miles)
• U-Haul Neighborhood Dealer (2.3 miles)

Restaurants

• Lucky Donut (1.2 miles)
• Florindita's Pupuseria (1.3 miles)
• Caps & Flasks (1.3 miles)
• The Potato House (1.3 miles)
• Pioneer Cafe (1.3 miles)
• Idzibitsy Bakery (1.3 miles)
• Plain & Fancy Sandwich Shoppe (1.4 miles)

Cafes

• Super Donut (1.2 miles)
• Granny's Donuts (2.1 miles)
• Starbucks (3 miles)

Pharmacies

• Medicine Chest Office (1.4 miles)
• Sav-More Drug (1.4 miles)
• Brookshire's (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• Cody Drug (3.2 miles)
• Miller's Pharmacy (15.7 miles)

Parks

• Tpwd Cooper Wma (1.5 miles)
• Cooper Lake State Park (9.2 miles)
• Cumby City Park (13.6 miles)