Regent Care At Medical Center

Pros

• The admissions coordinator was pleasant and extremely informative, making the initial experience welcoming.
• The facility appeared clean, bright, and not overcrowded, which contributed to a positive atmosphere.
• The therapy staff received high praise as the absolute nicest, most patient, and kind people, providing exceptional care.
• The food was noted to be above average overall, adding to the positive experience during rehabilitation.
• There has been a noticeable improvement in care quality under the new administrator and nursing team at one facility.
• Previous experiences with the facility were positive due to effective therapy that helped patients recover well enough to return home.

Cons

• The nursing staff was unfriendly and unresponsive, particularly the nurse named Valentine, who displayed a lack of professionalism and compassion.
• Residents experienced long wait times for assistance, with some waiting over an hour for help to use the bathroom or receive medications.
• The attitude of certain aides was poor, leading to a general feeling of dissatisfaction with the care provided.
• Staff members were perceived as being understaffed and overwhelmed, resulting in inadequate attention to patients' needs.
• Concerns about retaliation kept patients from speaking up about their experiences, leading to fears of neglect and mistreatment.
• The Nursing Director displayed unprofessional behavior during conversations regarding patient care concerns.
• Some aides demonstrated a lack of respect and empathy towards patients, exemplified by one aide advising a patient to use a diaper rather than providing assistance.
• Poor communication from nursing staff created additional frustration for family members advocating for their loved ones' care.
• Overall experiences indicated that patient concerns were not taken seriously by management or nursing staff, highlighting a systemic issue within the facility.

Review

When searching for a rehabilitation facility for a loved one, many families hope to find an environment that offers professional care, compassion, and a sense of comfort. In November, one family visited several rehab centers before selecting a seemingly promising facility. The admissions coordinator was welcoming and informative, creating an initial sense of optimism about the care their mother would receive after her surgery. The center appeared clean and bright, free from the typical "nursing home" atmosphere often associated with such facilities. This hopeful beginning quickly turned sour once their mother was transferred to the facility.

The family’s concerns began almost immediately when their mother pressed her call button on her first night, waiting anxiously for help with what seemed like ordinary medication needs. After 30 minutes of waiting without any response, a family member went to the nursing station only to encounter Valentine, an unfriendly nurse who took hours to deliver the much-needed medication. Subsequent interactions with Valentine furthered their disillusionment; on another occasion when assistance was needed for soup at mealtime, Valentine ignored them while discussing dinner orders with another staff member. When finally approached directly for help locating a spoon, Valentine handed it over without making eye contact or offering any acknowledgment—a troubling sign of the overall attitudes present among some staff members.

As days passed in the facility, it became increasingly apparent that staffing issues plagued patient care. Although some certified nursing assistants (CNAs) exhibited kindness and understanding toward patients in need, many expressed frustrations regarding being understaffed. During nighttime hours when care was especially critical—such as assistance with bathroom needs or pain management—patients frequently waited far too long for responses to their calls for help. On multiple occasions, the family received desperate calls from their mother who faced long waits alone at night when she feared having an accident due to lack of timely assistance.

Despite raising concerns directly with management at various levels within the facility—including both tour guides and nurse directors—their worries were met with dismissal and condescension rather than constructive action or support. When speaking with the Nursing Director about these serious issues involving wait times and inappropriate remarks made by staff members—one particularly concerning comment instructing a patient to use a diaper instead of helping her—the director's responses seemed dismissive and patronizing. This created an atmosphere where families felt they had no recourse but to continue asserting themselves in efforts to protect their loved ones during vulnerable moments.

Notably troubling was an encounter where Valentine contemptuously dismissed inquiries regarding expected response times during evening shifts while laughing away genuine fears surrounding patient safety and well-being: “We get there when we get there.” Such flippant remarks underscored deeper systemic challenges within this rehabilitation center related not just to staffing shortages but also attitude problems that potentially compromised patient safety altogether. It became increasingly evident that if issues like delayed responses continued unchecked by senior management—which included failure even after reported complaints—there could be dire ramifications for other residents in acute distress.

Amidst this overwhelming wave of frustration regarding inadequate nursing staff experiences emerged glimmers of hope through therapy services provided at this facility. The therapy team demonstrated exceptional skill set while exuding warmth toward patients navigating difficult recovery journeys post-surgery—a stark contrast compared against many nursing interactions experienced thus far; they stood out as dedicated professionals committed wholly towards uplifting individual progress despite surrounding challenges presented elsewhere onsite.

Lastly calling attention back towards broader concerns referenced by review respondents across varied experiences revealed commonalities centered chiefly around aides' training deficits leading into poor attitudes impacting client satisfaction levels throughout stay periods albeit alongside emerging positives stemming from competent nursing staff actions complemented by priceless contributions made via effective therapy services offered under given circumstances enduring continuous scrutiny amidst changing administrations—as organizations strive continuously improve patient outcomes moving forward through conscious efforts undertaken dynamically addressing newly identified gaps present across service delivery models alongside exploring feedback opportunities shared amongst stakeholders personally invested within rehabilitative settings aiming restore dignity deservedly enjoyed prior surgeries experienced throughout life!

Physicians

• Parkhurst NuVision - San Antonio Office (0.5 miles)
• Gastroenterology Clinic Of San Antonio (0.5 miles)
• San Antonio Preventive & Diagnostic Medicine (0.6 miles)
• HealthTexas Primary Care Doctors (Wurzbach Clinic) (0.7 miles)
• Alamo City Mri (0.8 miles)
• Dilley Allergy & Asthma Specialists (0.9 miles)
• Methodist Cardiology Clinic of San Antonio-Transitional Clinic (1 miles)

Restaurants

• McDonald's (0.6 miles)
• Pasha Mediterranean Grill (0.6 miles)
• Las Palapas (0.8 miles)
• Mama Margies Mexican Restaurant (0.8 miles)
• Sushi Zushi (0.9 miles)
• Jason's Deli (0.9 miles)
• The Magnolia Pancake Haus (2 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (5.1 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.6 miles)

Hospitals

• St Luke's Baptist Hospital (1 miles)
• Methodist Hospital (1.1 miles)
• University Hospital (1.4 miles)
• University Hospital Sky Tower (1.4 miles)
• Audie L. Murphy Memorial VA Hospital (1.5 miles)
• Audie L Murphy Memorial Veterans Hospital (1.5 miles)
• Foundation Surgical Hospital Of San Antonio (1.9 miles)

Parks

• Medical Center Volleyball Courts (1.6 miles)
• Phil Hardberger Dog Park (3.7 miles)
• Phil Hardberger Park (3.7 miles)

Theaters

• Regal Huebner Oaks & RPX (2.2 miles)
• Cinemark San Antonio 16 (2.8 miles)
• Alamo Drafthouse Park North (3.5 miles)

Places of Worship

• St George Episcopal School (2.3 miles)
• Primera Iglesia Bautista Mexicana-San Antonio (3.9 miles)

Transportation

• Landmark Aviation (4.6 miles)
• Southwest Airlines Cargo (4.9 miles)