Heritage Nursing & Rehabilitation in San Antonio, TX
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5437 Eisenhauer Road, San Antonio, TX 78218
For more information about senior living options: (844) 490-3973
The facility is clean and the staff are friendly. The place is extremely clean and the staff are nice and polite, and they really care about their patients. The Heritage Rehab facility is very clean, and the staff are professional, polite, courteous, and very attentive to patient needs. The greetings are warm and the environment is great. The staff are helpful and the home does not smell. The nurses are very good at what they do and have a heart for every resident. The staff are friendly and loving. The team here is excellent. The facility is clean and well maintained, and visitors are warmly greeted. The staff are attentive and always ready to provide care. The facility has fantastic staff and a great location. The environment is friendly and residents seem to like it. Edward the CNA was compassionate and attentive to the patient. The volunteers are great as well.
The facility is described as unprofessional, with unaddressed issues spanning leadership to frontline staff. There are attempts to overcharge residents and billing discrepancies. Personal items, including clothing, often go missing or are misallocated. Medication errors and dosage miscommunications jeopardize patient safety. Staff are accused of unsanitary practices and neglecting basic hygiene duties. Communication within the administration is poor, leading to missed updates and surprise discharges. Discharge planning is frequently incomplete, with medications and paperwork not prepared.Heritage Nursing & Rehabilitation in San Antonio is best suited for families seeking a clean, welcoming rehab and long-term care environment where staff visibly cares for residents and where rehab services are readily accessible. The community tends to appeal to families who want a warm, home-like atmosphere and are comfortable taking an active, hands-on role in oversight and advocacy. It works well for residents who respond to a personable caregiving culture, who value frequent positive interactions with nurses and aides, and who can tolerate some variability in administrative follow-through as long as the core daily care remains strong. Those who need predictably flawless billing, documentation, and operational precision may want to consider alternatives.
The standout positives are tangible and regularly echoed by residents and visitors: the facility is consistently described as clean and well-maintained, with staff members who are courteous, patient, and attentive. Families frequently praise the nurses for their competence and compassion, and many recount meaningful moments of individualized attention that help residents feel respected and at ease. Rehab-focused staff, therapists, and social workers are repeatedly credited with competent, empathetic care, and several reviews highlight a welcoming, supportive atmosphere where visitors are treated as part of the care team. When the environment is right, these strengths translate into real comfort for residents and reassurance for families.
Yet the review landscape cannot be ignored: there are persistent concerns about management and day-to-day operations that can undermine the experience. Several accounts describe miscommunications from leadership, inconsistent responses to problems, and delays that leave family members feeling out of the loop. Financial and administrative friction surfaces in reports of overcharges, billing disputes, and discharge mishaps, sometimes paired with accusations of poor item control - clothing, medical equipment, and even jewelry going missing or being misallocated. Medication handling also appears as a frequent sore point, with instances cited of dosage errors or slow correction after concerns are raised. Taken together, these issues create a nontrivial risk vector for families who cannot or will not stay highly engaged in oversight.
The key question becomes how the positives can offset these downsides. The depth of clinical care at Heritage - strong nursing presence, capable therapists, and proactive social services - provides a solid foundation for residents needing meaningful rehab and steady daily support. A cohesive, compassionate staff culture can largely compensate for occasional administrative gaps, especially when families are able to establish clear expectations, insist on timely updates, and participate actively in discharge planning and item tracking. In practice, the facility's strengths shine brightest when families pair with the staff: you get better responsiveness on care-related issues, more transparent communication, and a safer, more satisfying experience for residents who value personalized attention.
For meaningful decision-making, it helps to map the fit against the resident's profile. Those recovering from surgery or needing ongoing rehabilitation, who thrive with a friendly, engaged staff and a clean, pleasant setting, will likely find Heritage reassuring - provided they are comfortable with a degree of proactive family involvement and a vigilant eye on billing and admissions paperwork. On the other hand, families with limited ability to supervise daily operations, or those who cannot tolerate recurrent questions about medication safety, personal items, or discharge logistics, should weigh alternatives with equally strong clinical offerings but tighter governance and more predictable administrative performance. A few reviews even voice strong warnings, underscoring the importance of due diligence.
In conclusion, Heritage presents a compelling combination: frontline care that many families value highly, paired with a setting that feels like a well-run home for residents who respond to warmth and steady rehab. The cautions are real and sizable enough to demand a structured, proactive approach - tour with a checklist, request to meet the director of nursing, and demand clarity on medication protocols, item tracking, and discharge processes. If choosing Heritage, prepare to remain hands-on, document concerns promptly, and verify that the current team has robust mechanisms to address errors or lapses. For families that prioritize flawless administration and absolute predictability, exploring alternatives in tandem is prudent; for those who prize genuine caregiver compassion and solid rehab outcomes, Heritage can be a very good fit when managed with vigilant, ongoing engagement.
150 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Nursing & Rehabilitation in San Antonio, TX is a top-rated assisted living community that offers a comprehensive range of amenities and care services to support the needs and preferences of its residents. The community aims to provide a comfortable and enriching environment for seniors to thrive.
The amenities at Heritage Nursing & Rehabilitation are designed to enhance the quality of life for residents. They can enjoy pampering themselves at the beauty salon or stay entertained with cable or satellite TV in their fully furnished rooms. Community-operated transportation ensures that residents have easy access to nearby destinations, such as doctors' appointments or local attractions. The computer center enables residents to stay connected with loved ones, while the gaming room provides opportunities for socialization and entertainment. A small library is available for those who enjoy reading, and a wellness center caters to maintaining good physical health. Wi-Fi/high-speed internet is available throughout the community.
Care services provided by Heritage Nursing & Rehabilitation include 24-hour call systems and supervision to address any emergencies promptly. Trained staff are available to assist with activities of daily living, such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time while adhering to special dietary restrictions if required. A mental wellness program focuses on promoting emotional well-being among the residents.
Dining at Heritage Nursing & Rehabilitation is personalized according to specific dietary needs or restrictions. Residents can savor delicious meals prepared by skilled chefs in a restaurant-style dining room.
To keep residents engaged and active, the community offers various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities led by attentive staff members. Concierge services are also available for personalized assistance.
Additionally, Heritage Nursing & Rehabilitation boasts an advantageous location with several nearby amenities. There are numerous cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals within close proximity.
Overall, Heritage Nursing & Rehabilitation strives to create a caring environment where seniors can enjoy a fulfilling and comfortable assisted living experience.
Heritage Nursing & Rehabilitation is located at 5437 Eisenhauer Road, San Antonio, TX 78218 in Bexar County, Texas
Heritage Nursing & Rehabilitation on seniors.fyi includes 10 photos including images showing interior, healthcare, television, waiting area, assistance, nursing home, building, architecture, and more.
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