Heritage Nursing & Rehabilitation is a nursing home community in San Antonio, TX.
Information last verified:
Interior
Building
Television
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Nursing Home
5437 Eisenhauer Road, San Antonio, TX 78218
For more information about senior living options: (866) 208-4318
Residents and visitors repeatedly describe the facility as clean and well maintained.
Many reviewers say the building is clean and organized during their visits, often mentioning that it does not have an unpleasant odor. Several also describe rooms and common areas as tidy, reinforcing the idea that upkeep is noticeable day to day. A smaller set of negative reviews raise hygiene and sanitation concerns, pointing to an uneven experience.
Staff friendliness and helpfulness are highlighted across a large share of reviews.
A consistent thread is that reviewers felt welcomed by staff, with many calling out courteous, polite, and attentive interactions. Multiple people describe staff members as caring and responsive to patients’ needs, including during therapy and hospice-related visits. At the same time, several reviews criticize management and day-to-day professionalism, including claims of communication problems and delayed help.
Dining experiences vary, with some praising meals and others calling them poor.
Some reviewers say the food is good and that residents are happy with it. Others report negative dining experiences, including complaints about food quality and preparation. Because the dining remarks cut in both directions, it looks like meal quality may depend on timing, individual circumstances, or staffing changes.
Several reviews raise concerns about communication and coordination around care.
A number of reviewers describe problems that affected daily care planning, such as delays, missed updates, or confusion about orders and documentation. Some negative reviews also mention issues that required families to escalate concerns to administrators or seek outside help. These concerns appear alongside other reviews that describe attentive care, suggesting the experience can differ depending on the situation and team involved.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
150 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
San Antonio International (6 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesHeritage Nursing & Rehabilitation is located at 5437 Eisenhauer Road, San Antonio, TX 78218 in Bexar County, Texas
Heritage Nursing & Rehabilitation on seniors.fyi includes 10 photos including images showing interior, television, healthcare, architecture, entrance, landscaping, outdoor, living room, and more.
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Interior
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