Heritage Nursing & Rehabilitation
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5437 Eisenhauer Road, San Antonio, TX 78218
For more information about senior living options: (844) 490-3973
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The Heritage Rehab facility is very clean. The staff are professional, polite, courteous, and attentive to residents' needs. The nurses are very good at what they do and have a heart for every resident. A neighbor staying there absolutely loves it; it is very clean with friendly staff. This place is amazing; the people there are sweet and caring. The staff are helpful and kind.
The reviewer reports repeated attempts to overcharge. The reviewer reports missing clothing that went to laundry and never came back. The reviewer reports an E. coli infection linked to inadequate perineal care. The reviewer reports medication dosage errors (30 mg doses given when 7.5 mg were prescribed). The reviewer reports the facility orders medications from its own pharmacy and bills Medicare/Medicaid for meds the patient already has. The reviewer reports IVs inserted without gloves and wipes used with apparent fecal matter. The reviewer reports poor communication and failure to relay information to family members. The reviewer reports doors being locked after visiting hours with long waits to be let back in. The reviewer reports discharge problems, including missing discharge paperwork and medications not prepared. The reviewer reports a fall due to an unlocked bed, delayed X-ray orders, and lack of follow-up, with no timely response from administration.The collection of impressions about Heritage Rehab reveals a striking contrast between praise for a clean, welcoming environment and serious concerns about care quality, communication, and management. On the positive side, many visitors describe the facility as very clean, well-kept, and pleasant. They note that the rooms and common areas feel neat and orderly, with a fresh, reassuring atmosphere. A number of reviewers specifically compliment the staff for being friendly, courteous, and attentive, saying employees seem genuinely willing to help and to make residents feel cared for. Several accounts highlight that the nurses and front-line caregivers are capable and caring, with some people expressing gratitude for the kindness and warmth shown by the staff. In this vein, there are comments about the place having a "heart" for residents and families, and about staff who are helpful and welcoming during visits.
Yet alongside that praise, there is a substantial and troubling thread of criticism that appears across many reviews. A recurring claim is that the facility operates with a troubling mismatch between its clean appearance and the quality of medical and daily-care practices inside. Dozens of specifics are raised, painting a picture of systemic problems rather than isolated incidents. One reviewer contends that there are attempts to overcharge, backed by phone calls and emails as evidence. Another person reports missing clothing sent to laundry, with the family already confirming it had been laundered; allegations include attempts to bill the family's credit card and a lack of accountability when replacements are requested. These financial and administrative complaints are paired with grave concerns about patient safety, including an E. coli infection attributed to inadequate perineal care and medication-dosage errors described as giving much larger pills than prescribed before corrections were made.
Medication safety appears as a prominent and disquieting theme across the narratives. Several reviewers recount instances of dosage errors, such as a patient being given 30 mg tablets when 7.5 mg was prescribed, with the error allegedly going unnoticed for multiple administrations. There are further complaints about what happens when a patient's own medications are brought from an outside pharmacy; reviewers claim the facility continues to order from its own pharmacy on Medicare/Medicaid accounts, leading to avoidable charges. The combination of alleged med errors and pharmacy practices fuels broader concerns about oversight and accountability in the care environment, especially when families feel the staff did not verify orders or double-check prescriptions before administration.
Privacy and communication gaps also feature prominently. Some reviewers report that the administration seems more concerned with surveillance footage than addressing the actual problems residents face, implying a prioritization of cameras over care issues. Instances of frontline care being questioned include claims that staff prepared IVs without gloves and that basic resident hygiene and oral care routines were neglected, with residents left in urine or feces until shift changes. The sense conveyed is that, despite a clean facility and courteous appearances, there is a disconnect between what families expect in terms of daily attentive care and what is actually delivered.
The frustration with communication extends to how changes in a resident's status or schedule are disseminated. Reviewers describe situations where family information about appointments or pickups was not communicated, resulting in last-minute surprises about a resident's condition or location. There are also accounts of locked doors hours after family members have left and only a slow response to requests to be readmitted, including prolonged delays at the desk when attempting to re-enter the building. Food service is another area of concern for some, with complaints that unhelpful staff leave trays within reach of residents who cannot access them, and that meals are not aligned with residents' needs or schedules.
Discharge experiences and billing issues add another layer of dissatisfaction. Several accounts describe discharge processes that were incomplete or mishandled - discharge papers not prepared, televisions left on the wall, and delays in coordinating with the receiving facility. In one instance, a resident's family reports that discharge steps were not completed before leaving the facility, despite prior assurances. Billing problems are mentioned in tandem with these discharge concerns, including a May bill for a period when the patient was no longer at the facility and a lack of responsive communication from administrative leadership when questions were raised. In some stories, the facility director did not return calls after family members attempted to resolve these issues.
Throughout the testimonials, there remains a thread of personal endorsement amid the turmoil. Some visitors emphasize that they do not want to give the impression that the entire facility is toxic, noting again that there are dedicated, respectful interactions with residents and moments when care felt compassionate. A few reviewers recount visiting experiences where their loved ones appeared well cared for, or where staff displayed genuine concern and kindness. Nevertheless, even these hopeful notes are often interwoven with cautions to others: verify details, monitor statements, and remain actively involved in a loved one's care to avoid being caught off guard by administrative or medical lapses.
Taken as a whole, the reflections depict a facility that presents a very clean, professional exterior and a culture of courteous staff in many interactions, but that also faces serious, recurring accusations regarding patient safety, care quality, medication management, financial practices, and communication. The most compelling message across the reports is a call for diligence: potential families and caregivers should conduct thorough due diligence, maintain close oversight, and prepare for the possibility that administrative and clinical issues could undermine the otherwise favorable impressions formed from the facility's appearance and courteous demeanor. In short, Heritage Rehab is described by many as a place of contrasts - spotlessly clean and outwardly welcoming, yet troubled by substantive concerns about how residents are actually cared for and managed behind the scenes.
150 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Nursing & Rehabilitation in San Antonio, TX is a top-rated assisted living community that offers a comprehensive range of amenities and care services to support the needs and preferences of its residents. The community aims to provide a comfortable and enriching environment for seniors to thrive.
The amenities at Heritage Nursing & Rehabilitation are designed to enhance the quality of life for residents. They can enjoy pampering themselves at the beauty salon or stay entertained with cable or satellite TV in their fully furnished rooms. Community-operated transportation ensures that residents have easy access to nearby destinations, such as doctors' appointments or local attractions. The computer center enables residents to stay connected with loved ones, while the gaming room provides opportunities for socialization and entertainment. A small library is available for those who enjoy reading, and a wellness center caters to maintaining good physical health. Wi-Fi/high-speed internet is available throughout the community.
Care services provided by Heritage Nursing & Rehabilitation include 24-hour call systems and supervision to address any emergencies promptly. Trained staff are available to assist with activities of daily living, such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time while adhering to special dietary restrictions if required. A mental wellness program focuses on promoting emotional well-being among the residents.
Dining at Heritage Nursing & Rehabilitation is personalized according to specific dietary needs or restrictions. Residents can savor delicious meals prepared by skilled chefs in a restaurant-style dining room.
To keep residents engaged and active, the community offers various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities led by attentive staff members. Concierge services are also available for personalized assistance.
Additionally, Heritage Nursing & Rehabilitation boasts an advantageous location with several nearby amenities. There are numerous cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals within close proximity.
Overall, Heritage Nursing & Rehabilitation strives to create a caring environment where seniors can enjoy a fulfilling and comfortable assisted living experience.
Heritage Nursing & Rehabilitation is located at 5437 Eisenhauer Road, San Antonio, TX 78218 in Bexar County, Texas
Heritage Nursing & Rehabilitation on seniors.fyi includes 10 photos including images showing interior, television, healthcare, entrance, landscaping, outdoor, living room, plant, and more.
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Interior
Building
Television
Waiting Area
Healthcare
Nursing Home
