Mid Crown Pavillon

Pros

• The office staff is wonderful and welcoming, with Jenny and Andrea being especially sweet.
• Jenny, the leasing agent, was amazing and took care of all the paperwork from Midland, TX.
• Jennifer in the office is very helpful.
• Jenne is awesome, and the manager works with residents to keep them comfortable and satisfied.
• The property has an excellent staff and a great community.
• The apartments are beautiful, cute, and very quiet.
• The YMCA is nearby, which adds a nice amenity.

Cons

• The office staff are sarcastic and dismissive toward residents.
• There is fence vandalism and concern that inappropriate tenants are being allowed to move in, compromising safety.
• The hallways and elevators are filthy and have not been deep-cleaned since construction.
• Residents report a roach infestation that management does not adequately address.
• Maintenance requests go unaddressed for months and parts are back-ordered.
• Management is unprofessional and often unresponsive to resident concerns, with accusations of racism.
• Crime in the area leads to safety concerns and frequent emergency responses on-site.
• Amenities are closed or not functioning as advertised.
• Several reviewers describe the complex as a slum and criticize the management as dishonest or neglectful.
• There are reports of mold, water issues, and vehicle theft affecting residents.

Review

The collection of voices paints a neighborhood that feels warmly welcoming to some residents and deeply frustrating to others. A number of reviewers consistently praise the office staff for their warmth, responsiveness, and willingness to handle details from afar. Jenny and Andrea are singled out as especially sweet and helpful, with stories of being guided through paperwork from out of town and feeling assured that they'd be supported as they settled into life here. Several residents who have been in place for two to four years describe the staff as a bright spot in the experience, noting how Jennifer in the office has also been particularly accommodating and useful. In short, a run of reviews highlights a team that many residents see as the bright, dependable face of the property.

But alongside those positive impressions, a growing chorus of concerns reveals a much more complicated reality. One resident recounts leaving a review about ongoing apartment issues only to sense a dramatic shift in the office's attitude toward them - sarcasm and a dismissive tone when questions were raised, accompanied by the impression that staff knew about the review and weren't pleased. That sentiment - expecting respectful, professional treatment regardless of complaints - appears as a throughline for many who feel their grievances are not only heard without action but also personally scrutinized by management. The implication is that the social dynamics between residents and the office can significantly color the lived experience here.

Maintenance and operational reliability emerge as a central source of dissatisfaction for many residents. Stories of delayed work orders, backlogs, and equipment replacement paint a picture of a property in which basic repairs drag on for weeks or months. From garbage disposals to toilets and lights, several accounts describe back-to-back delays that leave bathrooms running or kitchens dark, sometimes for extended periods. There are also repeated references to backorder issues that prevent timely fixes, which, for some residents, feels systemic. In contrast, a handful of comments point to improvements under new management, noting promptness and courtesy from the newer maintenance team, which fuels cautious optimism that conditions may be heading in a better direction.

Cleanliness, pests, and indoor environmental quality occupy a troubling space in many reviews. A pervasive frustration with dirty hallways and common areas - described as stinky and under-cleaned since construction - gets paired with alarming mentions of roaches, mold, and mold-related health concerns. One resident even recounts a situation where they believe environmental and sanitary issues (black mold, carpet contamination) intersect with broader complaints about maintenance and paperwork getting lost during shifts in management. The recurring image is one of a building whose interiors undermine comfort and health, despite residents' best cleaning efforts and their rent payments.

Safety and community dynamics add another layer of tension. Several posts describe interactions with neighbors that feel unsafe or out of control, including references to aggressive behavior, questionable occupancy levels in units, and even police, EMS, and crime-scene activity around the property. A recurring concern is the presence of nonresidents who seem to access the premises easily or stay in units beyond what residents consider appropriate, prompting warnings about evictions and enforcement that some feel do not come quickly enough. There are even mentions of the property being a site of frequent incidents that place residents at risk, contributing to an atmosphere where guests and long-term visitors alike might hesitate to spend time outside their own apartments.

Discrimination and accessibility concerns appear among the most charged topics. Several reviews raise sensitive and troubling claims - ranging from perceived ethnic bias in service to outright accusations of racism - that have left some residents feeling marginalized and unheard. The voices here describe a landscape where race and disability are not only present in daily interactions but are interpreted as shaping how residents are treated and prioritized. Coupled with language about senior or disability-focused housing and questions about who the property is truly meant to serve, these comments contribute to a sense that the community's inclusivity and fairness are already under strain.

Finally, a thread of mixed sentiment about amenities and the overall vibe of the property leaves a cautious footing for any prospective resident. Some reviewers mention the YMCA nearby as a convenience and describe the property as pleasant to visit or live in under certain conditions - quiet, well-kept, and with potential for a comfortable lifestyle. Others insist that the amenities are closed or not as advertised, and that the overall experience is at odds with promises of a modern, well-managed community. A few positive testimonials celebrate quiet, well-maintained units and a sense of room to grow, while many others emphasize that much work remains to align reality with the expectations set by management and marketing.

In sum, the landscape here is one of notable contrasts. For every resident who feels welcomed, supported, and hopeful due to a responsive staff member like Jenny, Andrea, or Jennifer, there are others who recount frustration with slow repairs, ongoing cleanliness issues, pests, and safety concerns. The mix of strong praise and equally strong critique suggests a property in flux - where individual interactions can swing an experience dramatically, and where improvements under new management may be beginning to take root but have not yet stabilized into a consistently positive reality for all residents. The result is a community with potential and promise, tempered by persistent challenges that affect everyday living, safety, and the sense of belonging for many who call it home.

This part of San Antonio, Texas, offers a variety of healthcare options with several physicians' offices and pharmacies located within a few miles. There are also parks nearby for outdoor recreation and relaxation. Additionally, there are cafes and restaurants providing plenty of dining options. For those in need of medical attention, hospitals are conveniently located within a short distance. Public transportation is easily accessible with terminals and the airport just a short drive away. Places of worship like Second Baptist Church offer spiritual support and community engagement. Overall, this area provides convenience, amenities, and resources necessary for senior living.

Physicians

• Garcia, Alexandra Magenta Health Rittiman Practice (0.8 miles)
• Northeast Pediatric Associates (3 miles)
• Drs Bloom & Lynch/Vision Source (3.2 miles)
• Medical Center Ophthalmology Associates (4 miles)
• MedFirst Primary Care (4.4 miles)
• Northeast Prohealth (4.5 miles)
• Northeast Internal Medical Associates (4.6 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.4 miles)
• Worldwide Clinical Trials (2.5 miles)
• Walgreens (2.8 miles)
• Walgreens (3.9 miles)

Parks

• Lou Karden Memorial Park (1.2 miles)
• Converse Park Playground (4 miles)
• Converse City Park (4.6 miles)
• Comanche Lookout Park (6.2 miles)

Cafes

• Starbucks (1.3 miles)
• Theory Coffee Company (4.3 miles)
• Habibi Cafe (4.8 miles)
• La Media Luna Cafe (4.9 miles)
• Starbucks (5.7 miles)
• Starbucks (5.8 miles)
• Kung Fu Tea (5.8 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.3 miles)
• McDonald's (1.3 miles)
• In-N-Out Burger (1.4 miles)
• Panda Express (1.7 miles)
• McDonald's (1.7 miles)
• Wingstop (1.8 miles)
• Church's Chicken (1.9 miles)

Hospitals

• San Antonio Military Medical Center-SAMMC (3 miles)
• US Army (3.2 miles)

Transportation

• Terminal A (5.7 miles)
• San Antonio International Airport (SAT) (5.7 miles)
• Terminal 1 Arrivals (5.7 miles)
• Rental Car Center (5.7 miles)
• Skyplace Center (5.7 miles)
• American Airlines (5.8 miles)
• Southwest Airlines Cargo (6.2 miles)

Places of Worship

• Second Baptist Church (6 miles)