San Gabriel Rehabilitation And Care Center

Pros

• The staff at San Gabriel Rehabilitation and Care Center has been described as pleasant and attentive, providing good care for residents.
• Many family members noted the facility's efforts to ensure safety during the pandemic, expressing gratitude for the measures taken to protect both residents and visitors.
• Several reviewers mentioned that they had excellent experiences with the physical and occupational therapy services, praising their effectiveness and quality.
• Overall, some families expressed satisfaction with the nursing care provided, noting that staff members were friendly and willing to answer questions.
• A few reviewers appreciated the clean environment and beautiful facility, highlighting its positive atmosphere for residents.

Cons

• The staff at San Gabriel often seems to prioritize paperwork over compassionate care, leading to neglectful situations for residents.
• There are reports of residents being poorly treated in terms of their basic needs, such as food and essential personal items.
• Communication from the facility regarding resident health updates is lacking, causing distress for family members.
• Residents with deteriorating conditions are not receiving necessary adjustments in their care plans despite written requests from family.
• There are instances of lost personal belongings with little accountability from the staff regarding their disappearance.
• Multiple reviews indicate that the nursing staff is inattentive, leading to serious health issues for residents post-discharge.
• Complaints about unsanitary conditions and medication mishandling further highlight concerns over patient safety and care quality.
• Some family members felt deceived by staff regarding their loved ones' conditions and were denied proper end-of-life support.
• The overall lack of adequate staffing contributes to a decline in the quality of care received by residents.

Review

The San Gabriel Rehabilitation and Care Center has become a focal point for both praise and criticism from families who have experienced its services. Many reviews highlight a concerning pattern regarding the quality of care provided, especially to residents in their final stages of life. One reviewer described a distressing experience with their grandfather, who was fed through a tube despite clear signs that he was unable to digest food. This negligence continued even as he entered hospice care, which was described as alarmingly brief for a facility expected to be proficient in palliative practices. The reviewer emphasized that staff appeared more focused on completing tasks than on ensuring the residents' dignity or comfort during such critical times.

Another family member articulated their frustration regarding the lack of attention given to their grandmother's deteriorating vision, which went unmodified despite requests for adjustments in her care plan. It seemed that even basic needs, such as proper meal presentation and assistance with identification of objects within her environment, were overlooked. This complaint underlined an overarching issue: that compassionate caregiving often takes a backseat when facilities are understaffed and overburdened by paperwork requirements. Unfortunately, only formal complaints seemed to elicit any real response or engagement from the staff—a troubling sign that raising issues is necessary for basic concerns to be addressed.

Reviews also suggested systemic problems relating to staffing levels and employee satisfaction at the San Gabriel facility. Comments about low pay likely contributing to high turnover rates paint a picture of caregivers who struggle with job satisfaction, leading some employees to treat their responsibilities as mere obligations rather than opportunities for meaningful interactions with residents. While there are descriptions of caring individuals among the staff, many felt that such kindnesses were exceptions rather than standard practice. This creates an environment where residents may not receive adequate support because staff members are too preoccupied or too few to provide personalized care.

Conversely, there were experiences shared by families expressing gratitude towards certain members of the nursing staff and rehabilitation team. These families praised individual caregivers who attended to their loved ones’ needs effectively and compassionately—particularly those involved in physical and occupational therapy sessions which some found transformative for their relatives' health outcomes. However, these positive accounts often seemed overshadowed by corresponding criticisms related to overall operational inadequacies within the facility.

Families also reported issues beyond direct patient care; numerous individuals expressed dissatisfaction over lost personal items amidst laundry services provided by the center. The absence of accountability from administration regarding these losses fostered distrust between family members and facility employees—a sentiment echoed through various reviews highlighting inconsistent communication practices surrounding patient transitions or changes in conditions during hospitalizations due to complications like COVID-19.

Amidst these contrasting testimonials lies an undeniable truth: while there are pockets of competent and compassionate care occurring within San Gabriel Rehabilitation and Care Center, consistent challenges remain pervasive—issues including neglectful treatment protocols, inadequate staffing levels impacting attentiveness, lackluster administrative accountability regarding resident welfare concerns, and an apparent need for improved communication strategies with family members gauging updates about loved ones’ conditions.

In conclusion, navigating experiences at this facility reveals an essential complexity; families arrive seeking refuge from challenging circumstances only sometimes met with promise or respect earned through dedicated service delivery frameworks reflective of genuine empathy toward vulnerable populations confronting varied physical hardships within long-term residential settings.

This area of Round Rock, Texas offers a convenient and accessible location for senior living, with a variety of amenities nearby. Hospitals including Seton Medical Center Williamson and Scott & White Hospital are within close proximity, providing easy access to medical care. Pharmacies such as CVS and H-E-B Pharmacy are also conveniently located for medication needs. There are several cafes and restaurants in the area, offering a range of dining options for residents. Additionally, nearby theaters and parks provide opportunities for entertainment and recreation. Places of worship like Grace Episcopal Church and Saint Patrick Catholic Church offer spiritual support within the community. Overall, this part of Round Rock offers a diverse range of services that cater to the needs of seniors looking for a comfortable and well-rounded living environment.

Hospitals

• Seton Medical Center Williamson (0.6 miles)
• Scott & White Hospital (1.8 miles)
• Round Rock Medical Center (4.9 miles)
• Georgetown Healthcare System (4.9 miles)
• Reliant Rehab Central Tx (5.7 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Scott & White Pharmacy (1.6 miles)
• H-E-B Pharmacy (2 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Walgreens (3 miles)

Cafes

• Starbucks (1.6 miles)
• Dutch Bros Coffee (2.3 miles)
• Kerbey Lane Cafe - Round Rock (2.9 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)
• Dutch Bros Coffee (5.6 miles)
• Monument Cafe (5.7 miles)

Restaurants

• Lupe Tortilla (1.7 miles)
• Chick-Fil-A (1.8 miles)
• Freebirds World Burrito (2.2 miles)
• In-N-Out Burger (2.2 miles)
• BJ's Restaurant & Brewhouse (2.2 miles)
• Intel Club (2.6 miles)
• The Salt Lick (2.7 miles)

Theaters

• Cinemark 14 Round Rock (2 miles)

Physicians

• Texas Medclinic (2.4 miles)
• Central Texas Surgical Associates (4.1 miles)
• Austin Pain Associates (4.1 miles)
• Family Medical Center of Georgetown (4.4 miles)
• Eye Associates Of Central Texas (4.8 miles)
• Georgetown Open Mri (4.8 miles)
• Heart Hospital of Austin at St. David's Round Rock Medical Center (4.9 miles)

Parks

• Old Settlers Park (2.5 miles)

Places of Worship

• Grace Episcopal Church (5.1 miles)
• Saint Patrick Catholic Church (5.4 miles)
• Jehovah's Witnesses (5.5 miles)
• Hutto United Methodist Church (5.6 miles)