Highland Meadows Health & Rehab

Pros

• Residents at Highland Meadows are appreciative of the friendly, caring, and helpful staff.
• The facility is noted for its cleanliness and pleasant atmosphere, contributing to a positive experience for residents.
• Personal care assistants and nurses demonstrate kindness and attentiveness to residents' needs.
• The rehabilitation services, including therapy from experienced staff, are highly regarded by those who have received care.
• There is a wide variety of food options available, which residents find enjoyable.
• Families feel relieved knowing their loved ones are well taken care of in this facility.
• Overall, many individuals express gratitude for the quality of care that aids in their recovery process.

Cons

• Several reviewers express that nurses lie or do not provide adequate care, creating distrust in the staff.
• Complaints about dirty rooms and a lack of cleanliness were mentioned, indicating poor maintenance of the facility.
• Multiple statements highlight understaffing issues, with one reviewer noting a ratio of 14 patients to 1 nurse, leading to inadequate patient care.
• Some reviews mention high staff turnover, which raises concerns about consistent care and familiarity.
• One reviewer felt that management was oblivious to the issues raised and did not implement necessary changes after meetings.
• Concerns about food quality were raised, including mentions of spoiled meals and bad food overall.

Review

Highland Meadows Health & Rehab in Rockwall, TX, has received a wide range of reviews reflecting diverse experiences among its residents and their families. Many positive testimonials highlight the facility's friendly staff, cleanliness, and effective care services. Loved ones of residents frequently commend the personal care assistants for their kindness and attentiveness. One review particularly noted that nurses followed doctors’ orders with grace and gentleness, visiting patients daily to ensure their needs were met. This level of attentive care seemed to contribute significantly to residents' recovery journeys, as expressed by those who appreciated the nurturing environment provided by both medical professionals and support staff.

The facility boasts a well-equipped gym where physical therapists are described as exceptional. One reviewer shared a particularly poignant experience about a physical therapist who worked at multiple facilities yet remarked that Highland Meadows was unmatched in quality. Such comments reflect a belief that the rehabilitation services offered are highly effective and tailored to assist residents in regaining strength and mobility. Moreover, the variety of meal options available is noted positively; several reviewers remarked on having enjoyed their meals during visits, indicating consideration for residents’ nutritional needs.

Despite many glowing reviews praising Highland Meadows for its supportive atmosphere and dedicated staff, there exists a stark contrast reflected in negative testimonials. Some family members voiced serious concerns regarding hygiene standards within the facility. Complaints about dirty rooms and neglectful care surfaced prominently in these critiques, highlighting a perceived lack of accountability among staff and management. One individual recounted harrowing experiences that led them to question whether their loved one would still be alive had they not been placed in this facility—a sentiment underscoring deep regret over their decision.

Another recurring theme from critics focuses on understaffing issues within the facility. Multiple accounts detailed frustration with high patient-to-nurse ratios—one alarming review indicated 14 patients assigned to just one nurse—which raises substantial concerns about whether adequate care can be delivered under such conditions. These complaints underscore an emotional sense of helplessness experienced by families worried about their loved ones receiving insufficient attention in critical moments.

Moreover, some reviews emphasize challenges related to staff turnover rates at Highland Meadows. While some praised individual caregivers as kind-hearted and compassionate, others expressed skepticism over the continuity of care due to frequent changes in personnel. The inconsistency may lead to gaps in understanding each resident's unique needs, fostering an environment where families feel uncertain about the overall quality of attention given.

Overall, Highland Meadows presents an ambiguous picture through its varied reviews—while some families express profound gratitude for exceptional service equating to healing experiences for their loved ones, others recount alarming deficiencies leading them to advise against placement at this location altogether. The dichotomy sharply highlights that while some aspects of care resonate positively with many residents and their families—such as high-quality rehabilitation services and approachable medical staff—the criticisms illuminate considerable areas needing improvement concerning cleanliness standards staffing levels: critical factors impacting overall resident wellbeing.

As potential residents or caretakers consider Highland Meadows Health & Rehab for elderly relatives or friends seeking long-term care or rehabilitation services, it’s essential they weigh both sides presented within these testimonials carefully. A thorough investigation into all aspects—from cleanliness protocols to staffing policies—will help ensure that individuals make informed decisions reflecting the best possible outcome for themselves or their loved ones amidst such contrasting evaluations.

Located in Rockwall, Texas, this area offers convenient access to a variety of healthcare facilities including physicians, eye centers, surgery centers, and pharmacies. For those interested in maintaining an active lifestyle, there are a range of restaurants nearby serving delicious meals, as well as cafes for socializing over coffee. Places of worship cater to spiritual needs, while theaters provide entertainment options. Parks such as Squabble Creek Trail and Wylie Community Park offer opportunities for outdoor recreation and relaxation. With Texas Health Presbyterian Hospital Rockwall in close proximity, residents can have peace of mind knowing medical care is easily accessible. Overall, this area provides a mix of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• Hormonal Health, Wellness, and Skin Center at the Mansions (0.7 miles)
• Key-Whitman Eye Center (1 miles)
• Rockwall Surgery Center (1.8 miles)
• Regional Plastic Surgery Center (1.9 miles)
• Rpsc Hand & U.E. Rehabilitation (1.9 miles)
• Crossroads Women's Health (2 miles)
• Texas Back Institute (2.1 miles)

Restaurants

• Rosa's Café & Tortilla Factory (1.1 miles)
• Shenaniganz (1.1 miles)
• In-N-Out Burger (1.2 miles)
• Raising Cane's Chicken Fingers (1.2 miles)
• Edo Japan (1.2 miles)
• Olive Garden (1.2 miles)
• La Madeleine (1.3 miles)

Pharmacies

• BG Chemical (1.3 miles)
• Walmart Pharmacy (1.8 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4 miles)

Places of Worship

• First United Methodist Church (1.5 miles)
• Lake Pointe Church (2 miles)
• Lakeshore Church (2.1 miles)
• First Christian Church (2.8 miles)
• Crossroads Church (6.3 miles)
• Casa View Baptist Church (9.4 miles)
• First Baptist Wylie (10.1 miles)

Hospitals

• Texas Health Presbyterian Hospital Rockwall (2.3 miles)

Cafes

• Panera Bread (2.3 miles)
• Eggsquisite Cafe (2.5 miles)
• Starbucks (3.9 miles)
• Rollin’ Beans Coffee Co. (4.1 miles)
• Starbucks (5.4 miles)
• Starbucks (8.4 miles)
• Starbucks (10 miles)

Theaters

• Cinemark (2.9 miles)

Parks

• Squabble Creek Trail (3.9 miles)
• Travis Ranch Park (7.4 miles)
• Bear Creek Playground at the corner (8 miles)
• Wylie Community Park (9.1 miles)