Quality Care & Rehabilitation

Pros

• The nurses are very nice.
• The True Care staff were absolutely a Godsend.
• They were very good to the mother.
• The staff allowed the family to stay with the mother as long as they wished.
• If someone needs help with a loved one, this is the very best place.
• The staff provided great care to the mother while she lived there.
• The staff are very kind to the grandmother.

Cons

• The nurse director is rude.
• Staff did not tend to the brother's water for about a week.
• The large quart-size cup was not a good choice for most residents.
• The care center is closed to the public, preventing entry and causing concern for families.
• The facility smelled like old people.

Review

The collection of experiences at this care facility reveals a broad range of outcomes, from heartfelt gratitude and praise to pointed criticisms about leadership and day-to-day attention. Several reviewers emphasize the compassionate, patient-centered care provided by the nursing staff, especially in difficult moments. In particular, families whose loved ones suffered from Alzheimer's or required long-term assistance repeatedly highlighted the nurses as kind, supportive, and deeply committed to making each day as comfortable as possible for residents. This warmth and attentiveness from the caregiving team stood out as a beacon for those needing tough, ongoing support.

However, not every interaction with the organization was equally positive. One reviewer explicitly stated they would not recommend the facility, citing a rude nurse director as a major concern. This contrast - between the kindness of the frontline nurses and the perceived aura of leadership - paints a picture of a place where the caregiving staff may excel in daily, personal care, but there are leadership and communication dynamics that affect overall satisfaction. The discrepancy between the front-line experience and managerial conduct appears to be a recurring theme for some families.

Amid the praise, there are poignant testimonies about the impact of the staff during and after major health events. For instance, one family described the True Care staff as "a God send" when their mother, who had Alzheimer's, required additional help in her later years. They noted that the caregivers provided exceptional support, and in a moving gesture, allowed the family to stay with their mother for as long as they wished after she passed away. Stories like these underscore the facility's potential to be a sanctuary during incredibly challenging times, where residents feel secure and families feel supported even in grief.

Other reviews echo gratitude for the ongoing care the residents received while living at the facility. Families expressed appreciation for the general level of attention and the kindness shown to all residents, including elderly individuals with different needs. These testimonials reinforce the sense that many staff members genuinely care about the residents' well-being, their comfort, and their daily happiness. The sentiment is that, when the caregivers are at their best, the care center can feel like a true community that respects and uplifts its residents.

Nevertheless, there are critical notes about hydration management and hallway-specific attention. In a detailed account, a family described a troubling lapse in monitoring a brother's water intake over a trial period of about two weeks. They observed a large quart-sized cup with a straw that was not user-friendly for their loved one, who could not easily handle it. A smaller cup, borrowed from the hospital, proved more workable, but no sustained attention was given to either cup during that time. The family reported that a staff member later added ice, but emphasized that the staff member who responded did not seem to be accountable for the correct hall, and the water concerns persisted for an entire week. This account raises important questions about consistency in care across different halls, staff workload, and whether hydration is being tracked effectively for residents who may have mobility or cognitive challenges.

Another practical concern raised by reviewers touches on accessibility and openness. One reviewer noted that the care center is closed to the public, which understandably concerns family members who want to monitor the environment and the care their loved ones receive. The combination of privacy and restricted access can create anxiety for families who seek transparency and reassurance about the everyday operations of the facility. In addition to this logistical concern, one review included a blunt sensory observation - "Smells like old people" - which reflects perceived cleanliness and odor control challenges that some facilities struggle with. While this is a subjective remark, it signals a dimension of the resident experience that families consider when evaluating comfort and atmosphere.

Among the more positive, personal notes, there are appreciative statements about individual staff members, including a family member who noted that their grandmother was treated with kindness by the staff. There is also a practical, familial detail: another reviewer mentioned that their mother works at the facility and drives the van, implying a culture where staff members are invested both professionally and personally in the community. These testimonies suggest that, for some families, the workplace environment includes people who are deeply engaged in the well-being of residents and their families, which can translate into more attentive and reliable care.

Taken together, the reviews tell a story of a facility capable of delivering compassionate, high-quality caregiving in many cases, especially for residents with complex needs like Alzheimer's. Yet the same body of feedback also points to significant opportunities for improvement in leadership conduct, consistent hall-by-hall care, hydration oversight, cleanliness, and openness to families. For prospective families, the message is nuanced: there are genuine strengths in the caregiving staff and a willingness to go the extra mile for residents and their families, but there are concrete concerns about management style, day-to-day supervision, and operational transparency that deserve careful consideration and, ideally, addressed to ensure a consistently positive experience across all residents and all shifts.

This area of Palestine, Texas, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several places of worship nearby, such as Triple S Cowboy Church and First United Methodist Church, residents have options for spiritual fulfillment. There are also multiple restaurants within close proximity, providing easy access to dining options. Additionally, the presence of physicians' offices and pharmacies like Sycamore Medical Clinic and Kroger Pharmacy ensures that medical needs can be met conveniently. The availability of transportation services like Taxi Palestine and U-Haul make it easy for seniors to get around town. Parks like Veterans Memorial Park offer opportunities for outdoor recreation, while nearby hospitals like Memorial Mother Francis Hospital provide peace of mind in case of health emergencies. Overall, this part of Palestine provides a well-rounded community with essential services for seniors looking to retire in a welcoming environment.

Places of Worship

• Triple S Cowboy Church (0.2 miles)
• First United Methodist Church (0.4 miles)
• House Of Saints Community Church (0.4 miles)
• First Presbyterian Church (0.4 miles)
• Ebenezer Baptist Church (0.5 miles)
• St Philips Episcopal Church (0.5 miles)
• Grace Bible Church (0.5 miles)

Restaurants

• Michaels Fine Dining Experiences & Cakery (0.3 miles)
• La Chaparra's (0.4 miles)
• Pint and Barrel Drafthouse (0.5 miles)
• Queen St Grille (0.6 miles)
• Hamburger Bar (0.7 miles)
• Taqueria San Luis (0.8 miles)
• Pronto Gyros And Pizza (1 miles)

Physicians

• Sycamore Medical Clinic (0.4 miles)
• East Texas Physicians Alliance (0.5 miles)
• Magnolia Diagnostic Clinic - Robert F MC Farlane MD (1.4 miles)
• Texas Oncology-Palestine Cancer Center (1.4 miles)
• Texas Oncology (1.4 miles)
• Magnolia Medical Plaza (1.4 miles)
• Jerry Newton, MD (1.5 miles)

Pharmacies

• Kroger Pharmacy (0.4 miles)
• Walmart Pharmacy (1.5 miles)
• Brookshire's Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Hometown Pharmacy (1.7 miles)
• Bratton's Pharmacy (1.9 miles)

Transportation

• Taxi Palestine (0.5 miles)
• U-Haul Neighborhood Dealer (1 miles)
• U-Haul (1.5 miles)
• U-Haul Neighborhood Dealer (1.9 miles)

Cafes

• Cream and Coffee at Wells Creek (0.6 miles)
• Crepes and Coffee (1.6 miles)

Parks

• Veterans Memorial Park (0.9 miles)
• Palestine Parks & Recreation (1.1 miles)
• Davey Dogwood Park (2.3 miles)

Hospitals

• East Texas Physicians Alliance PA (1.5 miles)
• East Texas Family Medicine Pa - Martin Klein MD (1.6 miles)
• Palestine Regional EMS (1.6 miles)
• Palestine Regional Rehabilitation Hospital (1.7 miles)
• Memorial Mother Francis Hospital (1.7 miles)
• Wound Care Center (1.8 miles)
• Palestine Dialysis Center (1.8 miles)