1816 Tile Factory Road, Palestine, TX 75801
For more information about senior living options: (844) 490-3973
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This facility was simply incredible. It was very clean, with a great atmosphere. The staff was professional yet seemed to genuinely care about the residents as well as employees. Residents and employees appeared to be very happy and in good spirits. Looks great, feels great, and smells great. It is the best facility the reviewer has ever been in. Palestine Health Care is an excellent place for any loved ones who need 100% care. The nurses and the care team devote daily attention to their residents.
The reviewer described the facility as the worst place they have ever been, with staff hardly ever checking on residents and being rude and mean, and with physical therapy non-existent. One reviewer stated the facility tried to bill for charges that were not their responsibility, warning others to be careful with loved ones, and noting that pleasant nurses do not guarantee good care. Another reviewer called the facility absolutely terrible due to chronic understaffing, slow responses to calls, missing clothing, and a poor therapy program. A reviewer said it was the worst location in the world, where a loved one developed bedsores because staff did not turn, clean, or provide proper care. A reviewer described substandard care, with no one returning phone calls and many clothes missing, and said they would not recommend the place. One account labeled the facility as very horrible and advised removing a loved one.The collection of reviews about Palestine Health Care presents a striking contrast between glowing praise and harsh criticisms, underscoring how differently the facility can feel from one moment to the next. Some readers describe the place as an outstanding, almost ideal environment where cleanliness, atmosphere, and genuine care create a reassuring sense of safety and well-being for residents and their families. Others repeat warnings about neglect, poor responses, and costly or disputed billing, painting a far less favorable picture. Taken together, the impressions point to a facility that can be excellent in some cases and deeply troubling in others, depending on circumstances, staff on duty, and perhaps the specific units or programs involved.
On the positive side, a number of reviewers emphasize how clean the facility looks and feels, with a bright, welcoming atmosphere and a focus on quality. Several accounts highlight staff who are professional and attentive, describing scenes where residents and employees alike seem happy and well cared for. Families sing praises about individuals who go above and beyond - staff members who know each resident's needs, communicate with empathy, and provide compassionate care to the elderly. Specific names appear in the praise, including Marcy, Mr. Wines, Crystal, James, Julie, and Dayna, who are cited as life lines or truly caring members of the care team. Such testimonials convey a sense of trust and gratitude toward those who show up consistently for residents and who are willing to advocate on their behalf.
Some reviews underscore the leadership's visible involvement in caregiving, noting that the management team was actively engaged in ensuring the best possible care during challenging times such as the Covid-19 pandemic. Others describe the facility as a great place to bring loved ones, with affectionate language about genuine loving care and the sense of being welcomed into a family. A few narratives even compare Palestine Health Care favorably against other facilities, suggesting that it stands out in positive ways by avoiding overly aggressive pharmacological strategies for dementia patients and by employing approaches that emphasize respect, dignity, and meaningful engagement with residents.
Yet the other side of the story is equally forceful. Several reviews describe a hospital or home environment marked by staffing shortages, slow responses to calls, and frustration with the pace of care. One account notes persistent understaffing and long delays for basic tasks like changing clothes or giving baths, to the point of weeks between baths and general neglect in delivery of routine services. There are mentions of missing clothing and difficulties locating items after discharge or transfer, with warnings that such problems can leave families feeling uncertain about what really happened to loved ones' belongings. In one troubling line, a reviewer warns that "pleasant nurses do not necessarily mean good care," pointing to billing disputes and concerns that charges may be billed to families improperly, with potentially money kept or funds unaccounted for.
The reviews include powerful anecdotes of alleged neglect and harm. A few members of the community recount bedsores and inadequate turning or cleaning, exacerbated by restrictions on visiting during the pandemic that prevented families from directly monitoring day-to-day care. One particularly vivid description highlights a patient who left the facility with significant medical concerns - implying that the care environment contributed to serious distress and pain. In another case, a family member reports that a loved one's clothing went missing and that staff could not provide a clear explanation. Taken together, these narratives raise questions about accountability, communication, and the consistency of in-facility practices across shifts and departments.
There are also mixed experiences that bridge the extremes. Some reviewers who previously visited different facilities express relief at Palestine Health Care's approach, praising the compassionate, resident-focused care and noting that the staff's personal touches made a real difference in their loved ones' daily lives. At the same time, others describe downright negative experiences that lead to strong recommendations to seek care elsewhere, particularly when the care seems to lag behind basic expectations or when concerns about financial handling and administrative responsiveness arise.
Overall, the sentiment around Palestine Health Care reflects a facility capable of delivering high-quality, compassionate care in favorable circumstances and with dedicated staff, but simultaneously vulnerable to problems rooted in staffing, communication, and administrative processes. The divergence in experiences suggests that the quality of care may be highly variable, influenced by who is on duty, how well the team is coordinated, and how effectively administration supports the frontline caregivers. For families evaluating this facility, the message is clear: outcomes may depend on careful, ongoing oversight - asking pointed questions about staffing levels, response times, care plans for dementia or mobility issues, and clear, transparent handling of belongings and billing - and, where possible, seeking firsthand updates from multiple staff members and recent reviews.
74 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Palestine Healthcare Center in Palestine, TX is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The center provides a variety of amenities to cater to the needs and preferences of its residents. These include a beauty salon where residents can pamper themselves, access to cable or satellite TV for entertainment, community operated transportation for convenient outings, a computer center for keeping up with technology, a fully furnished environment for a hassle-free move-in experience, a gaming room for leisure activities, and even a garden where residents can enjoy nature. Housekeeping services are also provided to ensure that the living spaces are clean and well-maintained.
The dining experience at Palestine Healthcare Center is exceptional, with restaurant-style dining available in the dining room. Special dietary restrictions can be accommodated, ensuring that all residents have access to delicious and nutritious meals. Additionally, there are two nearby cafes and numerous restaurants in the vicinity for those who wish to explore different culinary options.
Residents have access to various care services to support their daily living requirements. The 24-hour call system ensures that help is always readily available if needed. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management is also available to ensure that residents receive their necessary medications on time. Furthermore, there is a mental wellness program in place to promote emotional well-being among residents.
A wide range of activities are offered at Palestine Healthcare Center to keep residents engaged and entertained. Concierge services are available for any assistance or requests. Fitness programs are provided to promote physical health and well-being. Planned day trips allow residents the opportunity to explore new places and create cherished memories. Resident-run activities provide opportunities for social interaction within the community while scheduled daily activities offer engaging pursuits on-site.
Convenience is key at Palestine Healthcare Center with several essential establishments located nearby. There are two parks where residents can enjoy outdoor recreation, seven pharmacies for easy access to medication, and 17 physicians nearby for medical needs. For transportation purposes, there are four options available. Additionally, there are 29 places of worship for individuals to practice their faith and seven hospitals in close proximity for any medical emergencies.
At the Palestine Healthcare Center, residents can enjoy a comfortable and enriching lifestyle supported by exceptional care services and amenities.
Palestine Healthcare Center is located at 1816 Tile Factory Road, Palestine, TX 75801 in Anderson County, Texas
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