Retama Manor Laredo West in Laredo, TX

Pros

• The staff at Retama West are attentive and diligent from admissions to discharge.
• The nursing staff keeps families informed at all times.
• The facility is clean, and the staff are courteous and patient.
• The staff are compassionate, loving, and helpful to every resident.
• Therapists help residents regain strength and mobility.
• The care at Retama West is among the best in Laredo.
• Residents are treated with dignity and respect by the staff.
• Retama Manor West is a great facility with courteous staff and attentive nurses.
• It is a good place for veterans, with VA contract support.

Cons

• The facility is understaffed and leaves patients unattended.
• Patients have to share rooms, restricting their space and privacy.
• The food was horrible, and laundry issues include missing clothes and blankets.
• The environment can feel like a "crazy house" with alarms going off and staff showing a lack of empathy.
• Some reviewers would not recommend the facility and would not want a loved one there.
• After-hours phone access is poor, with calls going unanswered or dropping and no timely follow-up.
• A staff member was described as rude and unhelpful when questions about admissions were asked.
• There are disturbing reports of neglect or poor care, including a resident not receiving prompt assistance.

Review

Retama Manor Laredo West is best suited for families seeking strong post-acute rehab and long-term nursing care delivered with evident compassion and hands-on nursing attention. The community earns its strength from a therapy program that many families credit with meaningful mobility gains, and from staff who are consistently described as attentive, courteous, and patient. Veterans and other long-term residents benefit from an open, family-centered approach and a facility culture that emphasizes dignity, transparency with families, and a willingness to go the extra mile. For families prioritizing steady communication, clear care plans, and a proven track record of dedicated caregiving, this community stands out as a practical, results-oriented choice.

Prospective movers should, however, weigh this against the realities noted by a subset of reviewers: privacy in living arrangements, the reliability of day-to-day operations, and meal quality. A recurring concern centers on staffing levels, with some accounts describing short-staffed shifts that left patients briefly unattended. Shared rooms can limit privacy and personal space, and occasional reports of subpar meals and laundry issues suggest room for improvement in routine operations. After-hours responsiveness also comes up in complaints, with families describing gaps in phone communication or timely updates when access to the facility is limited. These factors do not negate the core strengths, but they are essential guardrails for families with high privacy or culinary expectations or with loved ones who require rapid, consistently responsive communication.

The core strengths - nursing vigilance, compassionate care, and robust therapy - tend to offset the most critical concerns for many residents. Across multiple reviews, nurses and aides are described as alert, caring, and well-informed about individual care plans. Families repeatedly highlight the ability of therapists to help regain independence, and several residents recount substantial improvements in strength and mobility. Cleanliness and an orderly environment appear consistently, contributing to a sense of safety and trust. Administration is frequently depicted as accessible, with staff able to address questions and adjust care as needed. When rehab progress and daily nursing attentiveness align, the overall experience remains highly favorable.

Nonetheless, the negative feedback warrants careful consideration, especially for those who cannot tolerate even occasional lapses in staffing or food service. The most compelling counterpoint is the potential impact on vulnerable residents when staffing is not optimal, including delays in assistance, less privacy in shared rooms, and inconsistent meal quality or laundry reliability. These issues can directly affect comfort, mood, and family peace of mind. For families with loved ones who require constant supervision, private accommodations, or highly specific dietary needs, exploring alternatives with stronger guarantees in these areas may be prudent. The evaluation should focus on current staffing models, daily room occupancy, and the ability to sustain reliable after-hours communication.

Cultural and operational tone at Retama Manor West leans toward compassion, accountability, and family partnership. Several reviews applaud administrators with an open-door approach and staff who genuinely go above and beyond during extended care and rehabilitation. The best-fit profile here includes families who value ongoing dialogue about progress, clear expectations, and a team that treats residents with dignity and respect. However, a few isolated complaints point to inconsistent admissions experiences and communication gaps, underscoring the importance of verifying current practice and meeting the care team before committing. The strong praise for compassionate care remains persuasive, but the caveats around reception and responsiveness cannot be ignored.

Ultimately, Retama Manor Laredo West delivers practical, evidence-backed value for families prioritizing rehab outcomes, reliable nursing care, and a nurturing environment. It is a solid match for those who can tolerate the trade-offs associated with shared spaces and occasional operational hiccups in exchange for a proven therapy program and attentive staff. Those who demand private rooms, consistently flawless dining experiences, and unwavering, around-the-clock responsiveness should compare alternatives with a sharper eye. The path forward is clear: conduct a thorough site visit, request current staffing ratios and admissions processes, evaluate private-room options if privacy matters, and meet the therapy and nursing teams to gauge daily rhythms. With deliberate due diligence, Retama Manor West can translate strong care into tangible, sustained improvement for a loved one.

This area of Laredo, Texas boasts a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies such as Walgreens and CVS nearby, obtaining medications is convenient. There are also numerous dining options ranging from fast food chains like McDonald's and Jack In The Box to local favorites like Briskets and Beer Smokehouse and Suarez Restaurant. The proximity to hospitals, including Laredo Medical Center, Hospital Cruz Roja, and Servicios de Salud de Tamaulipas, ensures easy access to medical care when needed. Additionally, there are parks like San Augustin Plaza for leisurely walks or relaxation. Transportation options are plentiful with the Laredo International Airport nearby as well as bus terminals like Grupo Senda and Omnibus de México. For entertainment, there are cinemas like Cinemark Mall Del Norte and cafes such as Starbucks and Caffe Dolce in the vicinity. Places of worship like Iglesia Catedral del Espiritu Santo provide spiritual fulfillment for those seeking it in their daily lives. Overall, this neighborhood offers a blend of convenience, comfort, and entertainment options suitable for seniors considering settling in the area.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.9 miles)
• Farmacia Calderon (1.9 miles)
• Corporativo Calderon Admon Ind y Com (2 miles)
• Farmacias Benavides (2 miles)

Restaurants

• Briskets and Beer Smokehouse (0.7 miles)
• McDonald's (0.8 miles)
• McDonald's (1.2 miles)
• Sakura (1.3 miles)
• Jack In The Box (1.7 miles)
• Suarez Restaurant (1.8 miles)
• Tacos Kissi (2.2 miles)

Hospitals

• Laredo Medical Center (1.4 miles)
• Hospital Cruz Roja (1.9 miles)
• Servicios de Salud de Tamaulipas (1.9 miles)

Parks

• San Augustin Plaza (1.5 miles)
• Parque Viveros (2.6 miles)

Physicians

• Antonio Macias Rendon (1.9 miles)
• Ramirez Rubio Alfredo Dr (1.9 miles)
• Espinoza Martinez Esteban Dr (2 miles)
• Skin & Laser Center (3.4 miles)
• Laredo Premier Healthcare (4 miles)
• Cardenas Thomae Ana Laura Dra (4 miles)
• Dra. Alejandra Daw Garza (4.1 miles)

Transportation

• Laredo International Airport (LRD) (2.5 miles)
• Grupo Senda (3.4 miles)
• Omnibus de México (3.5 miles)
• Central de Autobuses de Nuevo Laredo (3.7 miles)

Theaters

• Cinemark (2.9 miles)
• Cinemark Mall Del Norte (2.9 miles)
• Cinépolis (5.3 miles)

Cafes

• El Pirata Seafood (3.3 miles)
• Starbucks (3.6 miles)
• Bolillos Cafe (3.7 miles)
• Caffe Dolce (3.8 miles)
• Starbucks (4.3 miles)

Places of Worship

• Iglesia Catedral del Espiritu Santo (3.4 miles)
• St Patrick's Church (3.9 miles)
• Divine Mercy Catholic Church (5.9 miles)