Retama Manor Laredo West

Pros

• The staff at Laredo West are attentive and diligent from admission to discharge.
• Nursing staff keep families informed at all times.
• The facility is clean, and staff are courteous and patient.
• Staff consistently demonstrate compassion toward elderly patients.
• Families express gratitude for the quality of care provided.
• Nurses are alert and attentive, and staff are helpful and courteous when questions arise.
• Therapists help patients regain strength and mobility.
• Administration and therapy teams are praised for going above and beyond to meet patients' needs.
• Families feel confident that their loved ones are in good hands.

Cons

• The facility was short staffed and left patients unattended.
• Patients had to share a room, limiting their space and privacy.
• The food was horrible.
• There were issues with laundry, with clothes and blankets going missing frequently.
• The environment was chaotic, with alarms and patients yelling for help, and staff lacking training and empathy.
• After-hours phone access was unreliable, with calls not answered and no timely callbacks.
• The reviewer would not recommend the facility for a loved one.

Review

The collection of experiences shared by families and loved ones paints a picture of a facility where many patients and their families feel seen, cared for, and supported by a dedicated team. Across multiple comments, people express heartfelt gratitude for the way admissions, daily care, therapy, and discharge processes are handled. They emphasize that the nursing and support staff are attentive, informative, and courteous, and they repeatedly note that the spaces are clean and that the care philosophy centers on treating elderly residents with respect and compassion. Several voices specifically thank the staff for the warmth and ongoing communication they receive, saying that their relatives are in good hands and that the staff's dedication makes a meaningful difference during difficult times.

Multiple appreciations highlight the personal and extended care families observe from the moment a loved one arrives. One reviewer recalls seeing a values poster at the entrance and, over time, witnessing that the word "COMPASSION" is truly embodied by the people who work there. They emphasize that the staff's compassion, loving attitude, and willingness to help make the facility feel like a place where a family can entrust their loved one's wellbeing. Related statements reinforce this sentiment, with families noting that their family members - mothers, fathers, and grandfathers - are in good places and well cared for, often with specific gratitude directed at the nurses, aides, and therapists who attend to daily needs and medical concerns.

Therapy and rehabilitation repeatedly emerge as standout aspects of the experience. Several reviewers describe significant improvements in mobility and general functioning after engaging with therapists and nursing staff. One patient credits the therapists for getting back to independent movement and even singles out therapists Dora and Jaime for their impact, while another person describes leaving rehabilitation walking again, thanks to the care they received. There is a sense that the rehab team plays a central role in restoring patients' confidence and ability, and that the broader staff supports these outcomes with attentiveness and collaboration. The positive tone is reinforced by comments about the administration being willing to assist with issues and by broader praise for the overall care provided during recovery and during the pandemic period.

Amid the praise, there are also candid concerns from a different set of voices. Some reviewers describe challenges tied to staffing levels, room-sharing arrangements that limit privacy, and dissatisfaction with food quality. Issues with laundry, such as missing clothing or blankets, are also mentioned, along with complaints about communication gaps - specifically, reports of delays and unreturned calls after hours. One reviewer noted that while the facility claims to be open 24 hours, phone calls after 8 p.m. were not answered, and a video call to an ailing relative frequently dropped, causing substantial frustration and worry. There is also an account of staff needing more empathy and training in handling patient needs, with a strong desire for improvements in how patients and families are treated in tense or emotional moments.

Despite the more critical feedback, even those who express strong concerns often acknowledge that they have seen genuine care in practice. One family member describes a transition to Retama West as a positive experience, with gratitude directed toward administration, nursing staff, and therapy teams for their ongoing work during challenging times. A recurring theme is the sense that for many families, this is more than a medical facility - it is a place where a loved one's daily comfort, dignity, and emotional well-being matter deeply. Instances of personal connection - such as acknowledging the staff's efforts during a relative's long-term care or honoring the patience and dedication of caregivers - appear throughout, underscoring the human-centered focus that accompanies clinical care.

Looking at the broader narrative, several reviewers highlight that personal relationships with caregivers - nurses, aides, and therapists alike - are a defining feature of the experience. People reference specific individuals by name, the supportive role of therapists in recovery, and the reassurance provided by caring administrators during difficult moments. There is a clear sense of gratitude for the way families are kept informed, the way loved ones are treated with respect, and the daily reminder that these caregivers are doing important, heartfelt work. Even when criticisms surface, the prevailing tone is one of appreciation for those who commit to their patients' welfare, and a reassurance that improvements - such as addressing staff shortages, privacy in rooms, food quality, and communication protocols - will continue to be pursued.

In sum, the reviews reflect a community of families who frequently describe Retama Manor West and Laredo West as places where compassion, professional care, and dedicated rehabilitation services come together to support elderly residents and their families. Many express deep gratitude for staff who go above and beyond, praising the consistency of care from admission through discharge and during recovery. At the same time, some underline practical areas for improvement, including staffing, privacy, food, laundry reliability, and timely communication. Taken together, the comments reveal a facility that is deeply valued by those it serves, with a strong core of compassionate caregivers who are widely recognized for their commitment to patient well-being, and a continued call for enhancements that would address the more challenging experiences others have faced.

This area of Laredo, Texas boasts a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies such as Walgreens and CVS nearby, obtaining medications is convenient. There are also numerous dining options ranging from fast food chains like McDonald's and Jack In The Box to local favorites like Briskets and Beer Smokehouse and Suarez Restaurant. The proximity to hospitals, including Laredo Medical Center, Hospital Cruz Roja, and Servicios de Salud de Tamaulipas, ensures easy access to medical care when needed. Additionally, there are parks like San Augustin Plaza for leisurely walks or relaxation. Transportation options are plentiful with the Laredo International Airport nearby as well as bus terminals like Grupo Senda and Omnibus de México. For entertainment, there are cinemas like Cinemark Mall Del Norte and cafes such as Starbucks and Caffe Dolce in the vicinity. Places of worship like Iglesia Catedral del Espiritu Santo provide spiritual fulfillment for those seeking it in their daily lives. Overall, this neighborhood offers a blend of convenience, comfort, and entertainment options suitable for seniors considering settling in the area.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.9 miles)
• Farmacia Calderon (1.9 miles)
• Corporativo Calderon Admon Ind y Com (2 miles)
• Farmacias Benavides (2 miles)

Restaurants

• Briskets and Beer Smokehouse (0.7 miles)
• McDonald's (0.8 miles)
• McDonald's (1.2 miles)
• Sakura (1.3 miles)
• Jack In The Box (1.7 miles)
• Suarez Restaurant (1.8 miles)
• Tacos Kissi (2.2 miles)

Hospitals

• Laredo Medical Center (1.4 miles)
• Hospital Cruz Roja (1.9 miles)
• Servicios de Salud de Tamaulipas (1.9 miles)

Parks

• San Augustin Plaza (1.5 miles)
• Parque Viveros (2.6 miles)

Physicians

• Antonio Macias Rendon (1.9 miles)
• Ramirez Rubio Alfredo Dr (1.9 miles)
• Espinoza Martinez Esteban Dr (2 miles)
• Skin & Laser Center (3.4 miles)
• Laredo Premier Healthcare (4 miles)
• Cardenas Thomae Ana Laura Dra (4 miles)
• Dra. Alejandra Daw Garza (4.1 miles)

Transportation

• Laredo International Airport (LRD) (2.5 miles)
• Grupo Senda (3.4 miles)
• Omnibus de México (3.5 miles)
• Central de Autobuses de Nuevo Laredo (3.7 miles)

Theaters

• Cinemark (2.9 miles)
• Cinemark Mall Del Norte (2.9 miles)
• Cinépolis (5.3 miles)

Cafes

• El Pirata Seafood (3.3 miles)
• Starbucks (3.6 miles)
• Bolillos Cafe (3.7 miles)
• Caffe Dolce (3.8 miles)
• Starbucks (4.3 miles)

Places of Worship

• Iglesia Catedral del Espiritu Santo (3.4 miles)
• St Patrick's Church (3.9 miles)
• Divine Mercy Catholic Church (5.9 miles)