Laredo Transitional Care

Pros

• The staff are courteous and the facility is clean.
• The waiting area is nice and comfortable.
• The environment is very nice and the staff are friendly.
• The outdoor area is beautiful.
• The facility is perfect for residents who need help.
• The place is great and the people are great.
• The staff are helpful and answer questions, and they are nice.
• The staff are very attentive and friendly, and the facility is very clean.
• The admissions department does a great job handling residents' needs and the admission process.
• The facility has a great energy and everyone is wonderful.
• The staff are extremely helpful and the facility looks nice and clean.
• Adriana S?nchez provides great information and assistance; Adriana is passionate and knowledgeable.
• The place feels like home; the experience is positive; the staff and nurses are good.
• The CNAs and evening nurses are attentive; the facility is clean.
• Las Alturas Nursing & Transitional Care provides the care needed and has helped health improve.

Cons

• A reviewer described the place as "JUST NO," indicating strong dissatisfaction.
• Breakfast dishes were left piled up in patients' rooms past midnight, and there was a sewer-like odor in the hall.
• Breakfast plates were observed to remain out until after 2 PM.
• The front desk receptionist hung up on a caller mid-sentence, described as very unprofessional.
• A resident sat in urine for two hours because staff did not respond promptly.
• Admin responses referenced shift changes and claimed care wasn't at the level of a hospital, implying inadequate care.
• The director of admissions provided rude customer service and failed to follow up for weeks.
• There appeared to be little visible security, with no security at the entrance and concerns about cameras on all doors.

Review

Las Alturas Nursing & Transitional Care comes through in many reviews as a place that feels welcoming the moment you walk in. The overall impression centers on a clean, well-kept environment with comfortable common spaces and a calm, home-like atmosphere. Visitors repeatedly note that the waiting areas are pleasant and that the entire facility gives off a sense of peace and order. Several reviewers specifically mention a nicely kept outside area and a facility that looks well cared for, with little to no odor and a general sense of tidiness that helps put families at ease during what can be a stressful time.

A standout theme across many accounts is the demeanor and responsiveness of the staff. Numerous reviewers describe the staff as courteous, friendly, and attentive from their first greeting through the end of the visit. People commonly report being greeted warmly on arrival, helped promptly, and given answers to questions by knowledgeable team members. Adriana Sanchez is repeatedly highlighted as a particularly helpful and passionate staff member who provides clear information, guidance, and advocacy for residents and families. Her influence is noted as especially reassuring to families navigating admissions or seeking information about care.

The environment itself is frequently described as conducive to comfort and dignity. Families emphasize the home-like feel, peaceful common areas, and a caring approach to residents. Outdoor spaces are praised as inviting, contributing to a sense that the facility is a comfortable place for loved ones to spend time. Reviewers also mention practical aspects that matter to families, such as three meals a day, assistance with showers, and attentive nursing and CNA staff who engage with residents in respectful, friendly ways. Security and protocols are acknowledged in some reports as being taken seriously, with entry procedures designed to protect residents while still allowing easy access for family visits.

In terms of process and admissions, experiences vary. Several reviewers commend the admissions team for handling needs efficiently and for offering clear, helpful support during transitions or information gathering. However, there are notable counterpoints: at least one reviewer recounts a frustrating experience with communication about bed availability and a perception of rude behavior from a member of admissions staff. These mixed experiences remind readers that while many interactions with Las Alturas are positive, there can be occasional miscommunications or moments of less-than-ideal customer service.

Individual staff performances are highlighted in multiple reviews. Beyond Adriana, several commendations focus on Myra, a registered nurse who provides wound care, Jennifer, a CNA with a consistently attentive attitude, and Jesus from OT/PT who goes the extra mile. The consistency of professional, kind care by these team members reinforces the sense of a dedicated, capable staff. At the same time, there are a few negatives noted in passing: a receptionist who reportedly hung up on a caller mid-sentence stands out as an unfortunate exception to the otherwise courteous front desk experience, and there are mentions of other procedural delays or frustrations that temper the otherwise glowing portrayals.

Not all feedback is uniformly positive. One particularly troubling review concerns the Laredo location, where a family describes a nightmarish care lapse: a resident sat in urine for hours after a staff member indicated he would return, and only a shift change corrected the situation. The reviewer also recounts a dismissive attitude from administration and a claim that the emphasis on "not a hospital" care should not excuse neglect. This account emphasizes that, despite a facility's clean appearance and courteous staff, the quality of care is what ultimately matters, and it can fall short in serious moments.

Taken together, the collection of reviews paints a picture of Las Alturas as a facility with a strong foundation of cleanliness, safety, and a generally positive, welcoming environment. Families frequently leave with a sense that the place feels like home and that residents receive attentive, compassionate care from a loyal cadre of staff. The reviews also remind readers that experiences can differ by location, department, and individual staff interactions. Overall, Las Alturas appears to be a place many families would recommend, while also encouraging potential visitors to have candid conversations about bed availability, admissions timelines, and the specifics of day-to-day care to ensure expectations align with reality.

This area of Laredo, Texas, offers a variety of amenities and services that cater well to seniors. With several pharmacies and healthcare facilities in close proximity, access to medical care is convenient. The presence of multiple dining options, including Sakura for Japanese cuisine and Luby's for classic American fare, provides a diverse array of choices for dining out. Additionally, the nearby theaters offer entertainment options, while parks like San Augustin Plaza and North Central Park provide opportunities for outdoor recreation. The proximity to places of worship such as St Patrick's Church and Divine Mercy Catholic Church allows for easy access to spiritual community. Overall, this area boasts a mix of essential services, recreational opportunities, and cultural amenities that make it an attractive option for senior living in Laredo.

Restaurants

• Sakura (0.2 miles)
• Suarez Restaurant (0.8 miles)
• Sonic Drive-In (1.2 miles)
• Jack In The Box (1.8 miles)
• Luby's (1.9 miles)
• McDonald's (1.9 miles)
• Briskets and Beer Smokehouse (1.9 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.8 miles)
• Walmart Pharmacy (1.7 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.7 miles)
• H-E-B Pharmacy (3 miles)

Hospitals

• Laredo Medical Center (0.3 miles)
• Servicios de Salud de Tamaulipas (3.4 miles)
• Hospital Cruz Roja (3.5 miles)

Transportation

• Laredo International Airport (LRD) (1 miles)
• Grupo Senda (5 miles)
• Omnibus de México (5.1 miles)
• Central de Autobuses de Nuevo Laredo (5.2 miles)

Theaters

• Cinemark Mall Del Norte (2 miles)
• Cinemark (2.1 miles)
• Alamo Drafthouse Laredo (5.9 miles)

Cafes

• Bolillos Cafe (2.2 miles)
• Caffe Dolce (2.6 miles)
• Starbucks (2.9 miles)
• El Pirata Seafood (4.8 miles)
• Starbucks (5.1 miles)

Physicians

• Laredo Premier Healthcare (2.5 miles)
• Antonio Macias Rendon (3.4 miles)
• Ramirez Rubio Alfredo Dr (3.4 miles)
• Espinoza Martinez Esteban Dr (3.5 miles)
• Skin & Laser Center (4.9 miles)
• Cardenas Thomae Ana Laura Dra (5.5 miles)
• Dra. Alejandra Daw Garza (5.6 miles)

Places of Worship

• St Patrick's Church (2.6 miles)
• Divine Mercy Catholic Church (4.6 miles)
• Iglesia Catedral del Espiritu Santo (5 miles)

Parks

• San Augustin Plaza (2.9 miles)
• Parque Viveros (4 miles)
• North Central Park (4.6 miles)