La Porte Care Ctr

Pros

• Bay Ridge is a wonderful facility for your loved one.
• Everyone that works there really cares about all the residents.
• Bay Ridge surpassed ALL of my expectations, and the administrator and staff are an awesome team of professionals with a nurturing, personal approach to caregiving.
• Dominique Murray is praised for going above and beyond in his outstanding efforts to cater to residents' needs.
• The staff is nice and friendly, and the residents seem happy and well cared for.
• The facility is clean and well decorated.
• This team is committed and passionate about improving the quality of life of our seniors.

Cons

• They claim a staff member exposed HIPAA and joked about the resident's sexuality/gender.
• They observed staff discussing patients in the patio area, violating privacy.
• A nurse reportedly referred to the resident as "it" and asked about their sexual orientation.
• The facility is described as a "hole in the wall" that does not genuinely care for residents.
• The staff were unprofessional and the facility unsanitary.
• Feeding tubes were punctured by unskilled nurses.
• The charge nurse left for over two hours, leaving the unit unattended.
• An aide returned with hair dye, which was alarming to them.
• Some staff appeared to be under the influence and could not answer questions.
• There was vomit on the side of a bed and other cleanliness issues.
• No staff offered condolences after a resident's death; there was a lack of empathy.
• A resident developed a severe diaper rash and bedsore due to inadequate care.
• The building was reported to be uncomfortably hot with restricted thermostat access.

Review

The collection of experiences shared about Bay Ridge Healthcare Center presents a strikingly mixed picture. Some families describe a place that truly cares for its residents, with engaged administrators, compassionate staff, and a welcoming, home-like atmosphere. Others recount a series of troubling events - privacy breaches, unsanitary conditions, and what they view as neglect or indifference - that left them angry, distressed, and determined to move their loved ones elsewhere. Taken together, the narratives read like a turbulent mosaic of highs and lows, paint-faded by separate visits, different departments, and a lack of consistent accountability.

Several of the most alarming accounts center on privacy and respect. One visitor reports a clear HIPAA violation carried out in a public space, with staff joking about a patient's sexuality and gender, and even probing about personal sexual orientation in a setting that should have been confidential and professional. The reviewer underscores that a patio area - described as no place for patient discussion - was used by workers to discuss a patient's life, and that a staff member who allegedly managed the patient's case was not a nurse. The language used - calling the facility a "hole in the wall" - and the sense of humiliation and indignity conveyed by the visitor set a strong tone of distrust and fear about the safety of their loved one in that environment.

Other narratives emphasize broader concerns about day-to-day care and facility conditions. A number of reviewers describe unprofessional conduct, unsanitary conditions, and a lack of basic hospitality or patient support. There are claims that staff were inexperienced or "new" and unable to answer simple questions about who the visitor was or what they needed, and that requests for information were met with silence or excuses. Some accounts paint a scene of long waits in the dining area with residents left without snacks or fluids for hours, and even procedural mishaps - such as a nurse declaring an intention to clean a feeding tube area, followed by nurses who allegedly punctured the feeding tube. The absence of the charge nurse for extended periods and the sporadic demeanor of aides added to a sense of disorganization and neglect in the eyes of visitors.

The most painful and searing portions of the reviews come from experiences surrounding mortality and bereavement. One family recounts the moment they were told their loved one had passed away, only to find their loved one "already cool to the touch" with a bedsore that was not properly treated, and no staff member offering condolences or support. The grieving family describes a lack of human connection at a crucial moment - no one from the facility reached out to offer sympathy or help in processing the loss, which only deepened their sense of abandonment and anger. The narrative then amplifies the sentiment with a comparison to past experiences where staff would offer condolences in other contexts, highlighting the stark contrast in care and compassion.

There are also pointed accusations about the demeanor and professionalism of the staff. One reviewer claims the staff "looked like they were on drugs," with a cart of aides who were not pleasant when approached for guidance and a charge nurse who appeared unprofessional when questions about care were raised. The sense of staff turnover and inconsistency - people who "were new" and could not provide answers - contributes to a broader fear among families that their loved ones were not receiving reliable, attentive care. Against these concerns, the reviews also include mentions of negative experiences being offset by more favorable impressions from other visits, creating a sense that experience might vary dramatically from day to day or from one wing to another.

Amid the turmoil, a number of voices do offer positive, affirming perspectives about Bay Ridge. Several reviewers describe the facility as a wonderful place where "everyone that works there really cares about all the residents." They highlight a strong administrative presence, considerate and involved staff, and a nurturing approach to caregiving. In these accounts, residents are described as happy, engaged, and involved in activities that bring joy and purpose. The administrator is repeatedly singled out for praise, with families expressing gratitude for staff who go above and beyond in meeting their loved ones' needs. Comments about cleanliness, healthy food, and a home-like atmosphere reinforce the sense that when things are going well, Bay Ridge can feel like a well-run, caring community.

Within the spectrum of opinions, some reviews capture a balanced or mixed experience. A family notes a small-home atmosphere, where staff show a personal touch, and residents participate actively in activities. Others praise the quality of life improvements and confirm that their loved ones seem comfortable and well cared for, while still acknowledging that their experiences might differ from day to day or depend on the specific staff on duty. A few reviewers also call out the importance of ongoing engagement with administrators and staff to ensure that care remains attentive and responsive, suggesting that improvements or changes could make a meaningful difference for families seeking reassurance.

In short, the stories about Bay Ridge Healthcare Center run the gamut from deeply troubling to wholeheartedly positive. The negative accounts center on privacy concerns, unprofessional conduct, unsanitary conditions, miscommunications, and perceived neglect, especially during critical moments like death and bereavement. The positive accounts emphasize compassionate care, engaged leadership, clean environments, meaningful activities, and a sense of family-like warmth within the facility. For anyone considering Bay Ridge for a loved one, these narratives underscore the importance of thorough personal visits, asking direct questions about staff experience and procedures, observing daily routines firsthand, and seeking out multiple perspectives before making a decision.

This part of La Porte, Texas offers a convenient location with easy access to essential services such as pharmacies, restaurants, places of worship, physicians, parks, hospitals, and cafes. With multiple options for pharmacies and healthcare providers nearby, residents can easily access medical care and medication. Additionally, there are various dining options ranging from fast food to sit-down restaurants, as well as cafes for socializing or enjoying a cup of coffee. The presence of parks in the area provides opportunities for outdoor recreation and relaxation. Overall, this neighborhood offers a mix of amenities that cater to the needs of seniors looking for a comfortable and well-connected community for senior living.

Pharmacies

• Walgreens (1 miles)
• Walmart Pharmacy (5.1 miles)
• Walgreens (6.1 miles)
• Walgreens (6.3 miles)
• Southside Pharmacy 10 (6.4 miles)
• CVS Pharmacy (6.5 miles)
• Walgreens (6.6 miles)

Restaurants

• McDonald's (1.2 miles)
• Denny's (1.2 miles)
• Baytown Seafood (1.3 miles)
• Man Kind Sports Bar (2.8 miles)
• Pipeline Grill (3.9 miles)
• Gringo's Mexican Kitchen (4.3 miles)
• Southern Komfort Kitchen (4.3 miles)

Places of Worship

• First United Methodist Church of La Porte (4.6 miles)
• Memorial Baptist Church SBC of Pasadena (7.3 miles)

Physicians

• Texas State Optical Baytown (5.3 miles)
• John F Reiter Opticians (5.4 miles)
• Baytown Family Dentistry (5.8 miles)
• Digestive Disorders Associates PA (6.4 miles)
• Allergy & Asthma Associates (6.4 miles)
• Deer Park Family Clinic (6.7 miles)
• Kirkwood Medical Associates - Deer Park Office (6.7 miles)

Parks

• Baytown Nature Center (6.3 miles)
• University Green Park - Doggie Walk/Run (8.9 miles)
• Jenkins Park (9 miles)
• Sabal Park (9.2 miles)
• Bay Pointe Neighborhood Park (9.2 miles)

Hospitals

• San Jacinto Methodist Hospital-Alexander Campus (7 miles)
• Kindred Hospital-East Houston (7.1 miles)
• Houston Methodist Hospital (7.4 miles)
• St. Luke's Health - Patients Medical Center - Pasadena, TX (9 miles)

Cafes

• Starbucks (7.8 miles)
• Starbucks (8.5 miles)
• Sycamore Grounds Coffee House (8.9 miles)
• Starbucks (9 miles)