Bell Haven Nursing Ctr

Pros

• Maria answered all questions promptly and was kind and helpful.
• Maria made a tough situation easier by being attentive, as if caring for family.
• The staff helped with paperwork and services for the resident, which was greatly appreciated.
• The staff is friendly and welcoming and takes great care of residents.
• Nurse Kim and the recurring staff were kind and professional.
• Maria Gardner helped set up respite care for a hospice patient.
• Savannah the administrator was welcoming from the moment they stepped in.
• Nurse Ashley is a joy to work with and kept the family at ease.
• The facility is top notch and highly recommended for loved ones.
• The administrator is amazing; the facility is clean and has great nursing care.
• The director of nursing communicates clearly, reviews care plans, and is honest with families.
• The therapy team is amazing, and the nursing staff were very attentive and answered questions.

Cons

• The facility reportedly has a roach problem.
• The nursing staff allegedly leaves residents in bed for hours, with no timely changes or medications.
• Reviewers warn not to send loved ones there.
• The place is described as unclean and the staff as liars who mislead families.
• First impressions included hair on the AC, stains on blankets, a dirty toilet, trash on the floor, and a stuffy atmosphere.
• Admissions staff allegedly pressured families with misinformation about leaving against medical advice and about Medicare coverage.
• Staff were accused of spreading misinformation to pressure families or extract money.
• The facility is described as understaffed and not equipped to handle dementia patients.
• There are reports of abuse or berating patients and neglect, such as not helping residents or leaving them unattended.
• Some reviewers reported that no one answers the phone when checking on a patient.

Review

The collection of experiences at Avir at Killeen Nursing and Rehab paints a picture of a place that some families find genuinely caring and responsive, while others alarmingly question its cleanliness, staffing, and transparency. Across the notes, a recurring thread is the contrast between compassionate, attentive staff who become a steady point of contact and a broader sense of disorganization or neglect that some families fear for their loved ones. A number of reviewers single out specific staff members who helped them navigate the process, answered questions promptly, and treated families with warmth. In particular, Maria - different staff members with that name, including an admissions coordinator - appears repeatedly as a beacon of reliable communication. Families describe Maria responding quickly to requests, coordinating documents, and serving as a reassuring touchpoint during stressful times. There are also positive mentions of Denise Ford, Savannah the administrator, nurse Ashley, and Kim the rehab nurse, all cited as professional, helpful, and patient-centered.

Yet, the same facility is criticized for conditions that many readers would consider unacceptable. Several reviews recount an uninviting first impression: a "clean room" that nonetheless reveals hair on the air conditioning, a pile of blue clothing, a brown-stained blanket, a dirty toilet, trash on the floor, and a stifling atmosphere with no greeting or orientation. The negative impressions don't end there. An update from an unfortunate visit describes janitorial care that used a dirty brush and foul-smelling water to scrub floors and then used the same brush on the toilet, raising serious concerns about basic hygiene practices. In another troubling note, reviewers claim they were misled about discharge options and billing - asserting that staff threatened to report them or claimed Medicare would not cover an AMA discharge, only to find out later that such warnings were unfounded. These accounts emphasize a fear that families are pressured by staff to keep loved ones in the facility for financial reasons rather than best medical interests.

The care experience in the reviews is deeply mixed. On the one hand, several families report strong, consistent care for rehab, therapy, and daily needs. Positive anecdotes highlight effective rehab teams, good food, and staff who were attentive and compassionate. Some reviewers credit the Rehab team for meaningful progress and note that nurses and aides were regularly present and engaged. A recurring compliment concerns the ability of particular staff to make residents feel comfortable and cared for, with some families praising the way staff took the time to answer questions, explain plans, and follow through on requests. The praise isn't limited to direct caregiving; admissions and administration are repeatedly cited as helpful, with Maria and Savannah singled out for their supportive roles in arranging respite care or onboarding new patients into services.

Nevertheless, significant concerns about staffing levels, dementia care, and overall preparedness reappear in multiple accounts. One reviewer warned that the facility is not equipped to handle residents with dementia and described under-staffing and inadequate resources or training for such patients. Another described a lack of responsiveness, noting that phones sometimes went unanswered when families tried to check on loved ones. There are also personal stories about genuine distress: a patient who deteriorated after admission, claims of neglect (such as a patient lying in dry urine), and assertions that some days lacked the kind of proactive care one would expect in a rehabilitation setting. A frequent sentiment is that while a few staff members were kind and competent, the facility as a whole appeared inconsistent, with occasional appearances of roaches and other cleanliness issues seemingly at odds with the functionality expected of a rehab and nursing center.

In the broader narrative, the facility is often described as both welcoming and problematic depending on the interaction. Some reviews emphasize the administrator and the director of nursing as highly involved and clear communicators who help families understand care plans and insurance steps. They describe a clean facility where staff are friendly, and where management is proactive in reviewing patient care plans to ensure nothing slips through the cracks. Other reviews warn prospective families to approach with caution, noting the discrepancy between glossy site photos and real conditions inside the building, and suggesting that pictures may not reflect ongoing conditions or the day-to-day realities families will face. A few commenters also mention that the administration can provide resources to help navigate insurance and billing, which can be a relief during a stressful transition.

Taken together, these experiences present a nuanced picture: Avir at Killeen is a place where kindness and professional dedication exist side by side with reports of unclean conditions, miscommunication, and in some cases, pressure tactics around discharge and billing. The most consistent threads are the importance of having a reliable point of contact - often a named staff member like Maria or Savannah - who can keep families informed and advocate for residents. Prospective families should weigh the heartfelt testimonials of compassionate care and responsive administration against the more troubling accounts of cleanliness lapses, staffing challenges, and communication gaps. If considering this facility, it would be prudent to verify current staffing levels, care standards for residents with dementia, and the specifics of discharge policies, as well as to speak directly with multiple staff members and current families to get a balanced, up-to-date sense of what daily life is like for residents and how concerns are addressed.

This part of Killeen, Texas, offers a variety of amenities and services that cater to senior living needs. With a selection of churches nearby for spiritual fulfillment, restaurants offering diverse cuisine options, parks for outdoor activities, theaters for entertainment, pharmacies for medical needs, cafes for socializing, transportation options for convenience, and physicians and healthcare facilities in close proximity for health care services. The community is well-equipped to provide a comfortable and convenient lifestyle for seniors looking to settle down in this area.

Places of Worship

• St Joseph's Catholic Church (0.1 miles)
• Anderson Chapel AME Church (1.4 miles)
• First Baptist Church of Killeen (3 miles)
• Memorial Baptist Church (3.6 miles)
• EPIC Church (5.3 miles)

Restaurants

• Taqueria Mexico Restaurant (1 miles)
• Yank Sing (2.3 miles)
• Hook & Reel Cajun Seafood & Bar (2.3 miles)
• Little Tokyo (2.3 miles)
• Chili's Grill & Bar (2.3 miles)
• In-N-Out Burger (2.4 miles)
• Olive Garden (2.4 miles)

Parks

• Long Branch Park (1.3 miles)
• Playground (3.4 miles)
• Carl Levin Park (4.3 miles)

Theaters

• Regal Killeen (2.2 miles)
• Cinemark At Market Heights (4 miles)
• Cinergy Copperas Cove (10 miles)

Pharmacies

• Scott & White Pharmacy (2.6 miles)
• Pharmacy-Harker Heights (4.1 miles)
• Walgreens (4.2 miles)
• Clear Creek Pharmacy (5.4 miles)
• CVS Pharmacy (5.4 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (4.1 miles)
• Black Rifle Coffee Company (4.1 miles)
• Starbucks (4.3 miles)
• Dutch Bros Coffee (4.5 miles)
• The Coffee Bean and Tea Leaf (6.3 miles)
• Starbucks (10.2 miles)

Transportation

• U-Haul Neighborhood Dealer (2.7 miles)
• Traintrack (7.7 miles)

Physicians

• Metroplex Open Mri (3.3 miles)
• Webster Family Practice (3.3 miles)
• Colin Sanner, MD (3.5 miles)
• Gallup, Roger Williamson Pulmonary and Sleep Associates (3.5 miles)
• Elemuren Bola MD Family Medicine Clinic (3.5 miles)
• Wellstone Health Partners (3.6 miles)
• Eye Care Institute (3.6 miles)