Indian Oaks

Pros

• The cooking and nursing staff at the facility provided excellent care, treating residents with kindness and respect.
• Residents enjoyed socializing during meals, creating a friendly atmosphere within the community.
• The facility offers various activities for residents, helping to keep them engaged and entertained.
• Staff members are described as helpful and friendly by some visitors, contributing positively to the experience of their loved ones.
• The facility is considered to have reasonable pricing compared to other facilities in the area.
• One reviewer noted good security measures in place at the center, ensuring resident safety.

Cons

• The facility lacked adequate space and resources for incoming patients, resulting in unprofessional setups for new arrivals.
• Staff consistently failed to provide timely medication and regular hygienic care, leading to severe declines in patient health.
• Communication from the facility was poor, with families often left uninformed about their loved ones' conditions and transfers to hospitals.
• Personal belongings went missing frequently, causing distress among families who had labeled items for identification.
• Patients were often seen in distressing situations, such as being left in soiled clothing or without necessary assistance when requesting help.
• Instances of neglect and unsanitary conditions were reported regularly by family members visiting their loved ones.
• The dining experience was subpar, with cold food served and inadequate support for patients requiring help with meals.
• Multiple reviews indicated a lack of professional medical oversight, with few or no visits from doctors during residents' stays.
• Families felt dismissed and unheard when raising concerns about their loved ones’ care; staff often acted as if inquiries were an imposition.
• Overall, several families expressed horror at the level of care provided, suggesting it fell far below acceptable standards for rehabilitation and elder care facilities.

Review

The reviews of Indian Oaks Living Center present a disturbing account of the experiences faced by residents and their families. Many reviewers expressed their profound dissatisfaction with the quality of care provided at this facility, often highlighting severe lapses in communication, hygiene, and the overall treatment of patients. Multiple accounts pointed to a consistent theme: the center’s inability to meet basic expectations for rehabilitative care, leading to devastating consequences for vulnerable individuals.

One particularly harrowing narrative details how a son witnessed his father's struggle during rehabilitation. Upon arrival, the father was placed in an unsuitable room that had previously been used for storage rather than as a patient quarters. The family was met with indifference when they voiced their concerns about his comfort—specifically regarding access to television and proper hygiene. As time progressed, it became apparent that medication management was inadequate. The absence of medical oversight further exacerbated the situation; no doctor ever visited during his stay, leaving family members feeling isolated and distressed as they spent hours each day at the facility. Tragically, this neglect contributed to the father's decline and passing shortly after admission.

Equally alarming was the experience recounted by another reviewer whose mother required rehabilitation after suffering a fall at home. Despite assurances from Indian Oaks staff about regular physical therapy sessions and appropriate assistance with daily living activities, these promises went unfulfilled. Instead of receiving adequate care, her mother endured significant deterioration while at Indian Oaks—losing her ability to stand or walk independently upon discharge. Instances of neglect were evident; on one occasion, when her mother asked to use the bathroom shortly before being discharged, she suffered an embarrassing incident due to lack of timely assistance from nursing staff.

Furthermore, several reviewers emphasized issues related to poor communication between families and staff members. A recurrent complaint involved difficulty reaching out for updates or guidance concerning loved ones' care plans or conditions. In some cases, family members received critical information too late—for example, one reviewer learned about their loved one's hospitalization only six hours after it occurred. Such instances not only reflect a systemic failure but also underscore a troubling disregard for familial involvement in patient care.

Others echoed similar sentiments regarding personal belongings going missing within the facility—clothing labeled meticulously disappeared without explanation—and reported distressing incidents that highlighted a lack of professionalism among staff members. Descriptions included older patients left unattended on dirty floors amid questionable sanitary conditions. Detrimental practices in handling medications were also reported; caregivers allegedly neglected proper administration protocols leading some patients to suffer unnecessarily.

Amid this overwhelming negativity stood contrasting voices praising specific aspects of Indian Oaks Living Center's operations—the cooking staff and some therapy personnel received commendation for demonstrating compassion and diligence toward patients' needs during rehabilitation efforts. However, these positive remarks were overshadowed by numerous testimonies warning potential residents’ families against placing loved ones in such a troubled environment.

Collectively, these testimonials paint a disheartening picture—that Indian Oaks Living Center may prioritize operational efficiency over patient welfare—ultimately calling into question its suitability as a place where vulnerable individuals can receive safe and compassionate rehabilitative care.

This part of Harker Heights, Texas offers a convenient and diverse range of amenities for seniors looking to settle in the area. The proximity to several medical clinics, pharmacies, and a pain clinic ensures easy access to healthcare services. There are also multiple dining options including Golden Chick, Cracker Barrel, and IHOP for enjoyable meals. For entertainment, the Cinemark At Market Heights theater is nearby, as well as parks like Carl Levin Park for outdoor relaxation. Additionally, there are cafes like Starbucks and Black Rifle Coffee Company for socializing with friends or enjoying a cup of coffee. Places of worship such as Anderson Chapel AME Church and transportation options like U-Haul Neighborhood Dealer provide additional convenience for seniors in this bustling community.

Physicians

• Harker Heights Pain Clinic (0.1 miles)
• Harker Heights Medical Clinic (0.1 miles)
• Baylor Scott & White Eye Clinic - Harker Heights (0.4 miles)
• Elemuren Bola MD Family Medicine Clinic (0.6 miles)
• Rajan Abraham Central Texas Nephrology Associates Pa Harker Heights (1.1 miles)
• Austin Heart - Harker Heights (1.3 miles)
• Eye Care Institute (1.3 miles)

Restaurants

• Golden Chick (0.3 miles)
• Cracker Barrel (0.3 miles)
• Sonic Drive-In (0.4 miles)
• Razzoo's Harker Heights (0.4 miles)
• IHOP (0.5 miles)
• Panda Express (0.5 miles)
• Whataburger (0.6 miles)

Pharmacies

• Pharmacy-Harker Heights (0.4 miles)
• Walgreens (0.7 miles)
• Scott & White Pharmacy (2.4 miles)
• CVS Pharmacy (7.4 miles)
• Clear Creek Pharmacy (8.7 miles)
• Baylor Scott & White Pharmacy #232 (10.3 miles)

Theaters

• Cinemark At Market Heights (0.4 miles)
• Regal Killeen (3.2 miles)

Parks

• Carl Levin Park (0.5 miles)
• Long Branch Park (3.2 miles)
• Playground (7.1 miles)
• Chalk Ridge Falls Park (8.7 miles)

Cafes

• Starbucks (0.6 miles)
• Black Rifle Coffee Company (0.7 miles)
• Starbucks (4.5 miles)
• Starbucks (5.7 miles)
• Dutch Bros Coffee (6 miles)
• The Coffee Bean and Tea Leaf (7 miles)

Places of Worship

• Anderson Chapel AME Church (3.2 miles)
• First Baptist Church of Killeen (3.7 miles)
• St Joseph's Catholic Church (3.9 miles)
• Memorial Baptist Church (4.7 miles)
• EPIC Church (6.2 miles)

Transportation

• Traintrack (4.3 miles)
• U-Haul Neighborhood Dealer (4.8 miles)