Westchase Health And Rehabilitation Center

Pros

• The facility has a friendly atmosphere, and the staff treats residents with kindness and respect, making them feel like royalty.
• Family members appreciate the excellent communication regarding treatment plans, appointments, and medication changes.
• The therapy team is recognized as exceptional, providing well-trained and effective rehabilitation services.
• Many families feel comfortable leaving their loved ones in the care of Westchase, knowing they will receive attention and care.
• There are various activities available for residents that promote engagement and leisure interests.
• The facility is clean, with outdoor areas that offer pleasant spaces for families to spend time together.
• Long-term residents develop strong bonds with staff, who are described as caring and friendly.
• Families have consistently recommended Westchase Health and Rehabilitation Center due to their positive experiences with resident care.

Cons

• The facility is understaffed and overworked, leading to a lack of attention to detail in patient care.
• Some staff members are perceived as lazy and incompetent, failing to provide adequate support.
• There are concerns about the professionalism and caring nature of some nurses, who are described as rude.
• Meals are served late, with some patients receiving their dinner an hour and a half after it was scheduled.
• Personal items belonging to patients have reportedly been stolen.
• There is a persistent unpleasant odor in the hallways.
• A resident's family member experienced dismissive remarks regarding their care situation from staff.
• Medications have not been administered as required, raising serious concerns about patient safety.

Review

Westchase Health and Rehabilitation Center has garnered mixed reviews from families of residents, reflecting a broad spectrum of experiences that highlight both its strengths and areas for improvement. The facility, chosen for its decent reputation and availability, has become home to several individuals in need of rehabilitation. In general, while some families express satisfaction with the care and attention their loved ones receive, others are more critical, pointing out significant issues related to staffing, management, and overall conditions within the facility.

Many reviewers appreciate the competent team at Westchase, noting particularly the nurse practitioner and doctor who have been described as good advocates for patient care. Therapy services also receive praise; multiple family members speak highly of the rehab team's professionalism and effectiveness. These therapists are credited with providing excellent support and helping residents engage in meaningful activities that promote recovery. Several families noted that their loved ones were treated with respect and kindness during their stays at Westchase, ensuring they felt valued during challenging times.

However, despite these positive aspects, there is an underlying theme regarding understaffing that impacts the quality of care provided. Families frequently mention feeling that the nursing staff is stretched thin due to high resident-to-nurse ratios. While the nurses generally try their best under pressure, this lack of personnel leads to diminished attention to detail in patient care. Many individual accounts suggest that staff members genuinely care for residents but are often overworked or overwhelmed by their duties. This situation raises concerns about how well residents' needs can be met consistently.

The physical condition of Westchase itself has come under scrutiny as well. Multiple reviews describe signs of deterioration within the facility—such as stains on ceilings and peeling paint—which contrast sharply with expectations for a rehabilitative environment that should feel welcoming and safe. Additionally, though there is a calendar of activities intended to provide engagement for residents, some families report rarely witnessing these planned events taking place.

While some families expressed contentment with their experience—highlighting friendly interactions between staff and residents—others have raised alarm about inappropriate behavior exhibited by certain members of staff towards patients. Complaints include instances where staff appeared disinterested or even rude toward those in their care. Such behavior not only contributes to a negative atmosphere but can also deeply affect resident morale.

Lastly, other issues such as delays in meal service and concerns over personal property security have been flagged by relatives of residents residing at Westchase. Reports indicated that meal delivery could be significantly delayed—a situation made worse when it comes to vulnerable populations who may rely heavily on timely nourishment—and allegations surfaced regarding stolen personal items which understandably add to families’ distress concerning their loved ones' safety.

In summary, Westchase Health and Rehabilitation Center is viewed through a dual lens; many acknowledge commendable aspects like compassionate therapy teams alongside dedicated medical practitioners while also shedding light on serious operational shortcomings stemming from understaffing and management challenges affecting both day-to-day operations and resident wellbeing.

Restaurants

• Hadramout Restaurant M (0.6 miles)
• McDonald's (1.4 miles)
• Kim Son (1.8 miles)
• Chick-Fil-A (2.1 miles)
• Chipotle Mexican Grill (2.2 miles)
• Pappasito's Cantina (2.7 miles)
• McDonald's (2.8 miles)

Cafes

• 85C Bakery Cafe (1 miles)
• Nara Cafe (1.7 miles)
• Starbucks (2 miles)
• Panera Bread (2.1 miles)
• Cafe Layal (3 miles)
• Starbucks (3.4 miles)
• Starbucks (4.2 miles)

Physicians

• Texas Children's Pediatrics Westchase (1.3 miles)
• Kelsey-Seybold Clinic (4.5 miles)
• Allergy & ENT Associates: Kancherla Vikas S MD (5.2 miles)
• Texas Children's Pediatrics Houston Pediatric Associates (5.9 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)

Theaters

• Cinemark (4.5 miles)
• 2430 Amc Bar Fountains (5.7 miles)
• Regal Edwards Greenway Grand Palace ScreenX & RPX (6.1 miles)
• Regal Edwards West Oaks Mall (6.7 miles)

Places of Worship

• St Martin's Episcopal Church (5.5 miles)
• St John Vianney Catholic Church (5.8 miles)
• Shirdi Sai Jalaram Mandir (6.4 miles)

Parks

• Huffington park (6 miles)