Memorial Hermann University Place

Pros

• The staff at the facility did a much better job compared to another location.
• The care provided was good and the staff were friendly and professional.
• It was obvious that the facility was on the ball and provided quality care.
• The loved one received great care during their stay.
• The staff at the facility were efficient and attentive to the needs of the patients.
• The facility had a positive impact on improving the loved one's health.
• The facility provided better care compared to previous experiences elsewhere.

Cons

• The follow-up appointments were consistently scheduled with the doctor but my mother was sent back without being seen.
• The elderly are neglected and not given proper care due to their age.
• Nurses pass the responsibility around on the phone and avoid answering questions, displaying laziness.
• The skilled nursing facility does not prioritize making a difference in patients' health.
• The care provided is horrible and lacking in quality.
• After just six days, the person's wife was sent to the hospital due to severe dehydration and developed a new bed sore before eventually passing away.
• The atmosphere in the facility is cold and hospital-like, lacking warmth.
• Despite the sterile environment, the staff are friendly and professional but not providing adequate care for the individual being referred to as "he."

Review

Mixed Experiences at a Skilled Nursing Facility: A Tale of Neglect and Improvement

Skilled nursing facilities play a crucial role in providing specialized care for the elderly and individuals with specific medical needs. However, as these reviews highlight, not all nursing homes meet the expectations when it comes to delivering quality care. This article will delve into the experiences shared by individuals regarding their loved ones' time at a particular facility, shedding light on both concerning neglect and commendable improvements witnessed during their stays.

Neglect and Inadequate Care: One distressed reviewer shares her outrage over the mistreatment her mother endured. Despite scheduled follow-up appointments, her mother was repeatedly turned away without being seen by her doctor. This blatant disregard for patient care led to her mother's readmission to the hospital, where she was diagnosed with blood clots and a severe infection. The reviewer points out that age should never be a factor in determining the level of care an elderly individual receives, stressing that they deserve better treatment in skilled nursing facilities.

Lack of Responsiveness: In addition to neglectful practices, some reviewers expressed frustration over unresponsiveness from staff members. One individual describes being passed around on phone calls between nurses who seemingly avoided answering queries or addressing concerns promptly. Such behavior is deemed lazy and hints at indifference towards patients' well-being. It is disheartening when those entrusted with caring for vulnerable individuals prioritize their convenience over providing necessary information or assistance.

Tragic Consequences: Heartbreakingly, one reviewer recounts the traumatic experience of losing their spouse just ten days after admission due to severe dehydration and an untreated bed sore. These distressing circumstances raise questions about the facility's ability to provide adequate hydration and prevent potentially life-threatening complications such as infected pressure ulcers. Such incidents serve as stark reminders of the grave consequences that negligence can have on vulnerable residents.

Positive Changes Observed: Despite these shocking accounts of neglect, there are instances when skilled nursing facilities do strive for improvement. One reviewer shares a contrasting experience, mentioning that after a previous negative encounter at another location, they found the care provided at this particular facility much better. While the atmosphere may have lacked warmth, it was clear that the staff were dedicated professionals who exhibited competence in their roles. The reviewer commends their diligence and the noticeable improvement in their loved one's care during their stay.

These reviews serve as a poignant reminder of the wide spectrum of experiences one can encounter within skilled nursing facilities. While some facilities fall short by neglecting patient needs, mishandling appointments, or showcasing unresponsiveness, others make commendable efforts to enhance the quality of care. It is essential for families and individuals seeking long-term support to conduct thorough research and be vigilant about identifying signs of neglect to ensure their loved ones receive the compassionate and high-quality attention they deserve in these environments.

This part of Houston, Texas, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies within a short distance, access to healthcare is readily available. There are also various dining options, including fast food chains like McDonald's and upscale restaurants like Pappasito's Cantina. Additionally, cafes such as Starbucks and bakeries like 85C Bakery Cafe offer opportunities for socializing and enjoying a cup of coffee. Nearby physicians' offices provide quality medical care, while parks like Levy Park offer opportunities for outdoor recreation and relaxation. The proximity to theaters and places of worship such as St Martin's Episcopal Church adds cultural and spiritual enrichment to the community.

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.7 miles)
• Walmart Pharmacy (3.8 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4 miles)

Restaurants

• McDonald's (1.9 miles)
• Hadramout Restaurant M (2.3 miles)
• Pappasito's Cantina (2.8 miles)
• Chipotle Mexican Grill (2.9 miles)
• McDonald's (2.9 miles)
• Chick-Fil-A (2.9 miles)
• Kim Son (3 miles)

Cafes

• 85C Bakery Cafe (2.2 miles)
• Nara Cafe (2.6 miles)
• Starbucks (2.9 miles)
• Cafe Layal (3 miles)
• Panera Bread (3.9 miles)
• Starbucks (4 miles)
• Starbucks (4.8 miles)

Physicians

• Texas Children's Pediatrics Westchase (3.2 miles)
• Texas Children's Pediatrics Houston Pediatric Associates (4.6 miles)
• Kelsey-Seybold Clinic (4.8 miles)
• Houston Eye Associates (5.8 miles)
• Kelsey-Seybols Clinic Main Campus (5.8 miles)
• Allergy & ENT Associates: Kancherla Vikas S MD (6.2 miles)

Parks

• Huffington park (5 miles)
• Levy Park (6.3 miles)
• Old Braeswood Park (6.3 miles)

Theaters

• Regal Edwards Greenway Grand Palace ScreenX & RPX (5.3 miles)
• 2430 Amc Bar Fountains (5.4 miles)
• Cinemark (6.1 miles)

Places of Worship

• St Martin's Episcopal Church (5.6 miles)
• Masjid As- Sabireen (6.4 miles)