The Medical Resort At Willowbrook in Houston, TX

The Medical Resort At Willowbrook is a nursing home community in Houston, TX.

Information last verified: January 11, 2026

13220 Breton Ridge Street, Houston, TX 77070

For more information about senior living options: (866) 208-4318

3.5 from 100 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of The Medical Resort At Willowbrook

caveat 10 reviews mention this

Communication can be slow

Residents and families describe difficulty reaching the front desk and getting timely updates.

Multiple reviews say phone calls and messages were not answered or returned, which made it hard to get information or set up visits. Several reviewers also describe delayed responses at the bedside, including long waits for assistance after calling for help. Even when contact was made, some reports say calls were transferred to places that still did not pick up.

caveat 4 reviews mention this

Short staffing affects daily help

Some reviewers report staffing shortages that leave long gaps in care.

A few reviews say the facility is consistently short-staffed, and that families end up doing more monitoring than expected. One reviewer reports needing to repeatedly request basics like ice water, while another describes weekends with limited help. Other accounts connect understaffing with delayed assistance and missed daily needs.

caveat 9 reviews mention this

Medication and hygiene issues

Residents and families describe lapses with medications, baths, and day-to-day care tasks.

Several reviews criticize care consistency, including reports of medications not being ready, not given on time, or being incomplete at discharge. Other accounts describe hygiene and routine care concerns, such as not being changed or not receiving baths regularly. A few reviewers also describe equipment or monitoring problems that required urgent attention.

common 3 reviews mention this

Food ratings vary widely

Dining gets mixed feedback, with some calling it great and others calling it the worst part.

Some reviewers praise the food, including comments about meals being phenomenal or good and attentive to individual needs. Others describe the food as the worst they experienced, without the same level of satisfaction. Overall, dining appears to be a frequent point of difference between residents and families.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

104 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

George Bush Intercontinental (12 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Restaurants

In-N-Out Burger (0.3 miles)
Pappasito's Cantina (0.4 miles)
Chili's Grill & Bar (0.4 miles)
Chick-Fil-A (0.4 miles)
BJ's Restaurant & Brewhouse (0.5 miles)
Perry's Steakhouse & Grille (1.7 miles)
Black Walnut Cafe (2.6 miles)

Pharmacies

Walgreens (1 miles)
CVS Pharmacy (1.8 miles)
CVS Pharmacy (1.9 miles)
Kroger Pharmacy (2.7 miles)
Walgreens (2.8 miles)
CVS Pharmacy (2.8 miles)
CVS Pharmacy (3 miles)

Theaters

AMC Willowbrook 24 (1 miles)

Places of Worship

John Wesley United Methodist Church (1.6 miles)
First Metropolitan Church (4.8 miles)
New Life Fellowship (5.3 miles)
St John Neumann Catholic Church (5.5 miles)
St John Lutheran Church (7 miles)

Cafes

Starbucks (1.8 miles)
Panera Bread (4.2 miles)
Starbucks (6.8 miles)
Pj's Coffee (8.1 miles)

Parks

Matzke Park (2.6 miles)
Willowood Park (4 miles)
Oakwood Glen Park and Jogging Track (4.8 miles)
Ponderosa Park (6 miles)

Physicians

Cypress Clinic | Kelsey-Seybold (5.5 miles)
Blue Fish Pediatrics (6.4 miles)
Affinity Medical Associates Clinic (6.4 miles)
Sterling Ridge Orthopaedics & Sports Medicine (7.3 miles)
Spring Dermatology (7.6 miles)
Copperfield Family Medicine (8.1 miles)
Hammit, Matthew D, Md - Texas Orthopaedic & Sports (9.3 miles)

Hospitals

Houston Northwest Medical Center (6.9 miles)
5 Cross Ranch (9.2 miles)

Frequently Asked Questions

Where is The Medical Resort At Willowbrook?

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