13220 Breton Ridge Street, Houston, TX 77070
For more information about senior living options: (844) 490-3973
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Elizabeth and Nina are praised for going above and beyond as CNAs. Kristin and the staff are kind and provide outstanding service to residents and their families. Under new management, the facility greets guests with a warm welcome. The staff are professional, caring, and the care quality is excellent, with phenomenal food. Melissa and the CNAs Annie, Kris, Mesha, and the DON Wymona are wonderful and dedicated to resident care. The orthopedic rehabilitation team is helpful, approachable, friendly, knowledgeable, and professional, and the rooms are kept clean. The current administration (Joseph) and nursing leadership (Wymona, Sydney) are hardworking and address concerns promptly, improving conditions. The facility is consistently described as clean, friendly, and welcoming. The staff's commitment to patient care and positive outcomes is evident; they continually improve and respond to concerns.
The facility is terrible; no one ever answers the phone. Residents were left in bed with dirty linens and a broken intercom, with staff showing no concern. The reviews warn not to bring a loved one there and give it zero stars. The rehab facility is described as the worst the reviewer has seen, with hungry patients and no working call buttons or room phones. The nursing home is described as the worst, with frequent administrator turnover and messages never delivered. The facility is criticized for poor bathing, therapy management, and mistreatment of residents. The building looks nice on the outside but interiors are dirty, and management ignores problems. Some staff are unprofessional and overworked, resulting in poor patient care. Residents are reportedly not bathed or changed regularly and are left in urine. Medical records are shared without consent, raising privacy concerns. Weekend care is nonexistent and front-desk calls go unanswered.The Medical Resort at Willowbrook is best suited for families pursuing rehab or longer-term care in a setting where a dedicated, engaged frontline team can make a real difference - provided leadership remains stable and staff stay consistently attentive. When the facility is well directed, residents can experience genuine progress in mobility, recovery, and daily comfort, with caregivers who know their names and respond with warmth. The strongest outcomes appear where the nursing staff, therapists, and the director of nursing operate as a cohesive unit, with managers who visit rooms, troubleshoot concerns, and hold the line on accountability.
Those who should consider alternatives are families prioritizing unwavering communication, predictable staffing, and rigorous daytime oversight. If constant, reliable phone access, timely updates, and steady weekend coverage are non-negotiable, this community frequently falls short in those areas. Repeated reports of unreturned calls, full voicemail boxes, and delayed responses to urgent needs make it difficult to trust that a loved one will be monitored as closely as required. For families that cannot tolerate gaps in basic operations - medication timing, bath schedules, or consistent therapy - the search should extend to facilities with stronger staffing guarantees and more transparent administrative processes.
The upside is substantial when the staff is cohesive and proactive. Across several reviews, residents and families praise specific caregivers by name for going above and beyond - nurses, CNAs, and wound-care specialists who show genuine compassion, attentiveness, and reliability. Positive experiences also emerge under new leadership, with administrators and directors of nursing who actively visit rooms, listen, and implement changes. Clean, attractive facilities with active social programming can create a welcoming atmosphere, and there are compelling anecdotes of rapid rehab gains, including patients regaining walking ability in a matter of days. These positives demonstrate that the core care model can work brilliantly when properly resourced and led.
Yet the cons frequently cited are hard to ignore. Chronic understaffing and uneven weekend coverage undermine consistent care and the sense of safety for residents. Communication gaps - phones unanswered, messages not delivered, and delays in updates - compromise family trust. Medication errors or delays, lapses in daily hygiene, and occasional lapses in therapy timing paint a troubling picture of a system that can wobble under pressure. Several reviews describe a revolving door of administrators, inconsistent policies, and sporadic adherence to care plans, all of which erode confidence even when individual caregivers are kind and capable. Privacy and record-sharing concerns also surface, underscoring the importance of strong governance and clear patient protections.
In practical terms, families weighing this community should use a decision lens focused on leadership stability and staffing reliability. If choosing Willowbrook, insist on meeting the current administrator and DON, request a transparent care-plan process with daily progress notes, and verify therapy schedules across weekends. Probe the current staffing ratios on each shift, and ask how communication is managed - who answers the phone, how often families receive calls, and what the escalation path looks like for urgent concerns. Consider a trial period with predefined benchmarks for pain control, medication administration, bathing/towel service, and response times to call bells. If these measures reveal persistent gaps, alternatives offering steadier staffing, clearer communication, and stringent oversight will likely protect both peace of mind and loved one's safety.
104 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
George Bush Intercontinental (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Medical Resort At Willowbrook is a premier assisted living community located in Houston, TX. Our community offers a wide range of amenities and care services to ensure the comfort and wellbeing of our residents.
In terms of amenities, we have a beauty salon where residents can enjoy pampering and grooming services. Each room comes equipped with cable or satellite TV for entertainment purposes. We also have community-operated transportation available for residents who need assistance getting around. Our computer center provides access to technology for staying connected with loved ones or engaging in personal interests.
Dining is an important aspect of our community, and we offer restaurant-style dining in our elegant dining room. Special dietary restrictions can be accommodated to ensure that each resident's nutritional needs are met. For those who prefer more privacy, each room has a kitchenette where residents can prepare their own meals.
Our resort-like environment is further complemented by various recreational areas such as our fitness room and gaming room. Residents can stay active and engaged through the many activities available in our small library or participate in planned daily activities organized by our dedicated staff. Additionally, we provide scheduled day trips for residents to explore the local area and concierge services to cater to individual needs.
We understand the importance of healthcare, which is why we offer 24-hour call system and supervision, assistance with daily living activities such as bathing and dressing, as well as medication management. Our mental wellness program promotes emotional wellbeing through various therapeutic approaches.
Our location is convenient with several nearby amenities including cafes, parks, pharmacies, restaurants, places of worship, and theaters offering plenty of opportunities for socialization and entertainment.
At The Medical Resort At Willowbrook, we strive to create a vibrant community where residents feel comfortable, cared for, and engaged through our comprehensive amenities and personalized care services.
The Medical Resort At Willowbrook is located at 13220 Breton Ridge Street, Houston, TX 77070 in Harris County, Texas
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