13220 Breton Ridge Street, Houston, TX 77070
For more information about senior living options: (844) 490-3973
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Elizabeth and Nina are praised for going above and beyond and are great CNAs. Nurse Kristin is thanked for kindness and amazing service to the patient and his mom. Under new management, the staff greet patients with a warm welcome. Kristin, Mary, and Anne are described as very helpful. In ten days, a relative was able to walk and go home at Medical Resort Willowbrook; wonderful place. Sydney is awesome, and Wymona listens to concerns and ensures things get done; administrator Joseph is hard-working and visits daily; wound care nurse Shannon has done a tremendous job. Melissa and Christian are great CNAs, and Annie, Kris, Mesha, with the DON Wymona, are doing a great job; the team is wonderful.
The facility was described as terrible, with no one answering the phone and staff failing to care for patients, including residents laid in dirty linens and a broken intercom. It was called the worst rehab facility the reviewer had ever seen. Residents were allegedly starved, given minimal portions, and there were no working call buttons or room phones. The nursing staff was described as horrible and unprepared, with medications often not ready or forgotten. Management was criticized as ineffective, with frequent turnover and a revolving door of administrators; case managers were described as a joke. The facility was described as dirty inside, with dirty sheets left in corners and rooms not properly cleaned, despite an outwardly nice exterior. Personal belongings were reported stolen and staff were accused of lying about it; some residents were discharged with missing medications. Medical records were reportedly shared without consent or knowledge. The interior was described as disgusting, even though the building looked nice on the outside.The collection of reviews for Medical Resort at Willowbrook paints a picture of a facility with highly divergent experiences. On one end, there are brutal indictments of care failures - claims of dirty linens, nonfunctional call bells, broken intercoms, medication lapses, and residents who are left hungry or neglected. Several reviewers describe a pattern of unresponsiveness, with phones not answered or messages not forwarded, and patients who deteriorate because staff appear overwhelmed or uninterested. These accounts emphasize a sense of disorganization, with families feeling compelled to stay vigilant and repeatedly raise concerns that never seem to be addressed. The sentiment in these pieces is urgent and emotional: "DO NOT TAKE YOUR LOVED ONES HERE," "nothing is going on inside while the outside looks nice," and warnings about the risk of harm from neglect or insufficient therapy and supervision.
The negative experiences frequently center on safety and basic dignity. Reviewers recount scenarios where residents were not bathed regularly, clothes were not changed, and sheets remained dirty. There are reports of patients not receiving essential medications on time, as well as accounts of inadequate therapy management and a general lack of physical therapy access. Some families allege that call buttons did not work, leaving patients without a reliable way to summon help, and that phones in rooms were out of service for long stretches. In one especially troubling recital, a relative's medical records were said to have been shared without consent, while another account described a resident in a wheelchair in a hallway wearing only a shirt. The tone across these complaints is that, for too long, the facility failed to maintain basic standards of care and safety.
There are also pointed accusations about management and staffing practices. Several reviews fault the facility for turnover and inconsistency in leadership, noting repeated administrator changes and a revolving door of administration. The sense from these comments is that new leadership sometimes arrives with promises of improvement, but the same problems recur as new managers come and go. In parallel, there are mentions of under-resourced or uncoordinated teams, where nursing and caregiving staff appeared to be thrown onto floors without adequate training, leaving some residents and families feeling unsupported. The frustration is palpable: even when improvements are promised, the perceived rate of change is slow, and the impact on daily patient care can feel minimal to those on the front lines.
Amid the heavy criticisms, there is a thread of more favorable assessments that highlight meaningful bright spots and improvements, often tied to particular staff members or periods of new management. Several reviewers single out individual caregivers and clinicians whose actions stood out in a positive way. Elizabeth and Nina are praised for going above and beyond as certified nursing assistants, with comments describing them as caring and attentive. Nurse Kristin receives repeated gratitude for kindness and diligent bedside care, and is even singled out for the way she treats both patients and family members with warmth. The DON (Director of Nursing) Wymona or Wyonma is credited in several accounts with improving the quality of care, listening to concerns, and making rounds to ensure issues are addressed. Sydney, a nursing supervisor, is also noted for expediting solutions and supporting the team. In addition, several reception staff - Mary and Anne - are remembered as helpful, and a number of aides and nurses named individually (like Mesha, Melissa, Tarsha, Shannon) are praised for their competence and compassionate approach.
A recurring theme in the positive narratives is the impression that leadership and staffing quality make a tangible difference. When new management arrives or when a dedicated team is in place, families observe better communication, more attentive care, and a more respectful treatment of residents. One account even describes a relative who recovered mobility after admission, suggesting that, in the right conditions, the facility can deliver impressive rehabilitation outcomes. The contrast between the "terrible" days described by some and the "amazing" or "wonderful" days described by others underscores the variability reported by reviewers. It hints at a facility that can be excellent under certain teams or circumstances, but falls short under others.
Overall, readers encounter a facility with a mixed reputation: strong testimonials about compassionate staff, effective administrators, and meaningful improvements, contrasted with harsh accusations of neglect, unsafe conditions, and ineffective communication. The presence of several clearly positive examples - named staff members who are described as going the extra mile - suggests that genuine, patient-centered care is possible at Medical Resort at Willowbrook, particularly under stable, engaged leadership. Conversely, the most troubling reviews call for urgent attention to basic caregiving standards, patient safety, and accountability. For families considering this facility, the spectrum of experiences described here emphasizes the importance of direct observation, asking pointed questions about staffing, and seeking recent, location-specific feedback to gauge whether current practices align with where you feel your loved one will be safest and best cared for.
104 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
George Bush Intercontinental (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Medical Resort At Willowbrook is a premier assisted living community located in Houston, TX. Our community offers a wide range of amenities and care services to ensure the comfort and wellbeing of our residents.
In terms of amenities, we have a beauty salon where residents can enjoy pampering and grooming services. Each room comes equipped with cable or satellite TV for entertainment purposes. We also have community-operated transportation available for residents who need assistance getting around. Our computer center provides access to technology for staying connected with loved ones or engaging in personal interests.
Dining is an important aspect of our community, and we offer restaurant-style dining in our elegant dining room. Special dietary restrictions can be accommodated to ensure that each resident's nutritional needs are met. For those who prefer more privacy, each room has a kitchenette where residents can prepare their own meals.
Our resort-like environment is further complemented by various recreational areas such as our fitness room and gaming room. Residents can stay active and engaged through the many activities available in our small library or participate in planned daily activities organized by our dedicated staff. Additionally, we provide scheduled day trips for residents to explore the local area and concierge services to cater to individual needs.
We understand the importance of healthcare, which is why we offer 24-hour call system and supervision, assistance with daily living activities such as bathing and dressing, as well as medication management. Our mental wellness program promotes emotional wellbeing through various therapeutic approaches.
Our location is convenient with several nearby amenities including cafes, parks, pharmacies, restaurants, places of worship, and theaters offering plenty of opportunities for socialization and entertainment.
At The Medical Resort At Willowbrook, we strive to create a vibrant community where residents feel comfortable, cared for, and engaged through our comprehensive amenities and personalized care services.
The Medical Resort At Willowbrook is located at 13220 Breton Ridge Street, Houston, TX 77070 in Harris County, Texas
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