Terra Bella Health And Wellness Suites
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12262 Cityscape Avenue, Houston, TX 77047
For more information about senior living options: (844) 490-3973
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The admissions team, especially Ms. Mitchell, is extremely helpful and communicates at every step of the process. The admissions process is quick and supported by excellent customer service. The staff are kind, professional, and attentive, making families feel supported. The facility is clean, well maintained, and up to date. Marilyn Mitchell (Admissions Director) and Brenda Morris (Business Director) are very helpful and go above and beyond to assist with transfers. The facility offers engaging activities and events, including live church music and holiday celebrations, that residents enjoy. Tours and admissions staff are warm, welcoming, and knowledgeable. Residents appear well cared for, and the environment feels safe and welcoming. The staff, including activity director Logan and social worker Sheri, demonstrate genuine care for residents. The facility is top notch and sets a high standard for caregiving.
The administration is horrible and the nurses do not care about the patients. There have been many instances where residents were not changed for over 15 hours while bedridden. The facility does not reliably answer the phone, indicating poor customer service. A resident's phone was broken by staff who removed the SD card. The reviewer would give zero stars and feels the facility fails to meet expectations. There is not enough staff to assist residents, and communication is poor. Ongoing neglect has prompted considerations of a lawsuit. Some staff are unprofessional and unsympathetic toward residents. The meals are insufficient for diabetics, with no diabetic-friendly options available.Terra Bella Health and Suites appears in a broad chorus of reviews that mix high praise for some staff and the admissions process with serious concerns about consistency in daily care and the facility's administrative handling. A recurring thread throughout the testimonials is that the admissions experience - often led by Ms. Mitchell, Marilyn, and the team in Admissions - feels compassionate, organized, and thorough. Families consistently describe the process of getting a loved one admitted as smooth and well-supported; they note that clear communication, detailed tours, and personal introductions to the staff who will be caring for their relatives set a positive tone from the start. In particular, multiple reviewers highlight Ms. Mitchell as a standout, with one family member calling her "extremely helpful," another noting that the admissions team guided them step by step, and a third thanking her for keeping them informed during the approval process. The overall impression is that Terra Bella's front-of-house team and admissions professionals are widely regarded as knowledgeable and customer-service oriented.
Beyond the initial process, several reviews celebrate Terra Bella as a place where families feel their loved ones are in capable hands. A mother's experience of a 2.5-week stay notes that the staff has been great and that the admissions office provided critical guidance through procedures that can feel opaque to families. There are additional anecdotes of complete tours and introductions to the staff who would care for relatives, reinforcing the sense that Terra Bella prioritizes clarity and reassurance during such a vulnerable transition. Several accounts mention specific staff members by name, including social workers Brenda Morris and Sheri, who are praised for their dedication and responsiveness. One heartfelt recounting of a personal medical miracle - surviving a life-threatening event and relearning basic functions - also credits the facility's atmosphere and staff for its supportive role, highlighting Brenda and Sherry as exemplary.
The warmth and competence of individual team members extend to other departments as well. Marilyn (Admissions Director) and Sheri (Social Worker) are singled out for their professionalism and willingness to answer questions and walk families through processes. The on-site leadership is reinforced by mentions of the A.D.O.N. on hall 3, Ashley, who is described as excellent, suggesting that some units within Terra Bella benefit from standout personnel who make a meaningful difference in daily care and resident experience. The general tone is that Terra Bella can be a reassuring home-like setting when the staff are responsive, engaged, and attentive to both residents and their families, with several reviewers expressing gratitude for the people who helped them navigate complex decisions about long-term care.
Yet the picture is not uniformly glowing. A number of reviewers raise serious concerns about communication gaps, responsiveness, and overall care quality. One review bluntly states, "Don't answer the phone, bad customer service," while others complain about difficulty reaching staff, especially by phone, and about perceived administrative inefficiency or indifference. Some reviewers describe experiences of neglect or delay, including a resident not being changed for extended periods and others warning that staffing shortages contribute to safety and care lapses. There are explicit allegations that the administration is not meeting expectations and that nurses may not be attentive to patients' needs, with several calls for formal complaints to state oversight bodies and even potential lawsuits. These accounts emphasize a perception that the beauty of the facility's environment does not automatically translate into consistent quality of care across all shifts and departments.
In parallel, there are comments that acknowledge the facility's physical environment and the performance of certain staff members who go above and beyond. Several reviews commend the building's cleanliness and upkeep, the quality of tours, and the overall impression that Terra Bella is a well-maintained space. Activities staff, notably Logan, receive praise for engagement and care, with Sheri - the social worker - also highlighted for her willingness to respond and advocate for residents and families even outside standard hours. Food service and dietary considerations surface as mixed feedback: some reviewers note well-structured activities and social programming that residents enjoy, while others call out insufficient diabetic-appropriate options and portions, suggesting room for improvement in nutrition management for residents with specific dietary needs.
Interwoven with these threads are personal stories that humanize the facility's impact. One reviewer recounts a transformative admission experience that underscored the importance of a compassionate admissions team in easing an anxious moment for a family. Another describes walking through Terra Bella and encountering staff who were warm and welcoming during a tour, reinforcing a sense of pride in the facility's reputation for hospitality. A final anecdote describes a guest performer who visited the facility and observed residents who appeared well cared for, happy, and appreciative of the engagement, underscoring Terra Bella's potential to create a positive, livable environment where residents feel valued and entertained.
Taken together, the reviews present Terra Bella Health and Suites as a place with strong potential for compassionate admission processes and supportive staff members, especially in the early stages of care. Families repeatedly point to the admissions team - Ms. Mitchell in particular - as a pillar of helpfulness and clarity. Simultaneously, the collection reveals a spectrum of experiences once residents are in care, ranging from highly positive daily interactions with specific staff to significant concerns about communication, staffing levels, and consistency of care across the facility. For families considering Terra Bella, the consensus suggests a careful weighing of the facility's visible strengths - clean, welcoming spaces; proactive admissions guidance; and dedicated staff members who clearly advocate for residents - against the more challenging reports of caregiving gaps and administrative shortcomings that can arise in complex care environments. Progress updates and ongoing conversations with the admissions and care teams appear to be a central theme in the experiences shared by those navigating Terra Bella with their loved ones.
128 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William P X (7 miles away) George Bush Intercontinental (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Terra Bella Health And Wellness Suites in Houston, TX is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on wellness and comfort, this community provides a luxurious and inviting environment for seniors.
The amenities at Terra Bella Health And Wellness Suites are designed to enhance the overall quality of life for residents. They can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV in their fully furnished suites. Community-operated transportation ensures that residents can easily get around and stay connected, while the computer center allows them to stay engaged with technology.
Meals are prepared and served in a restaurant-style dining room, accommodating special dietary restrictions as needed. Residents can also take advantage of the kitchenette in their suite if they prefer to prepare meals themselves.
For recreation and relaxation, Terra Bella Health And Wellness Suites offers a fitness room where residents can participate in exercise programs, as well as a gaming room and small library for entertainment. Outdoor space is available for fresh air and enjoying nature.
Care services at Terra Bella Health And Wellness Suites are provided by experienced staff members who are available 24/7. A 24-hour call system ensures that assistance is always just a button away, while activities of daily living assistance, such as bathing and dressing, help residents maintain independence. Medication management and special dietary restrictions are carefully addressed to ensure optimal health.
Residents can enjoy an active lifestyle with concierge services and planned day trips organized by the community. Resident-run activities allow seniors to engage with each other and share their interests. Scheduled daily activities keep residents entertained throughout the week.
Located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, Terra Bella Health And Wellness Suites offers convenience in accessing necessary amenities within the surrounding neighborhood.
Overall, Terra Bella Health And Wellness Suites provides a supportive environment where seniors can thrive and enjoy their golden years.
Terra Bella Health And Wellness Suites is located at 12262 Cityscape Avenue, Houston, TX 77047 in Harris County, Texas
Terra Bella Health And Wellness Suites on seniors.fyi includes 8 photos including images showing landscaping, interior, decor, building, exterior, entrance, living room, fireplace, and more.
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Interior
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Building
Landscaping
Outdoor
Exterior
Healthcare
