Crossroads Nursing & Rehabilitation
Save611 Rose Marie Boulevard, Hearne, TX 77859
For more information about senior living options: (844) 490-3973
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Crossroads Nursing and Rehabilitation Center in Hearne elicits a wide range of experiences from families and staff, reflecting both uplifting successes and troubling concerns. On balance, many reviewers paint a picture of a warm, community-minded facility where residents are treated with care and kindness, and where the atmosphere often feels like a home away from home. However, a smaller but vocal portion of feedback highlights serious issues around cleanliness, communication, and timely information about residents' health events. The result is a facility that is described by some as a blessing and by others as a place that requires significant improvement.
A large number of comments celebrate the human side of Crossroads. Families repeatedly describe the staff as caring, compassionate, and deeply involved in residents' daily lives. One reviewer writes that, with few exceptions, "the nursing staff and custodians and front desk and office staff have been a nice blessing ? offered excellent care for Mom and great compassion towards our family." Others echo that sentiment, noting a homey, family-like environment where staff treat residents with dignity, respect, and genuine affection. The same sentiment appears in multiple accounts from employees and volunteers who describe teamwork, positive morale, and a culture of looking after residents' needs beyond basic duties. The campus is praised for its appearance, landscaping, and the overall feel of a warm, engaging place where activities and social interaction are emphasized.
The facility is frequently praised for its atmosphere and its emphasis on resident engagement. Several reviewers mention a "home-like" ambiance, "activities seven days a week," and a sense of community that extends to families. Stories about field trips, fishing excursions, and regular events convey a picture of residents staying mentally and socially active, with staff who seek opportunities to involve family members in the care process. Comments about a well-run beauty shop, supportive therapy and dietary teams, and a clean, welcoming environment recur across multiple posts. For many families, these elements combine to provide reassurance that their loved ones can receive both good medical care and meaningful daily living experiences.
Some reviews highlight exceptional quality in care delivery and professional conduct. Reviewers frequently commend caregivers for their attentiveness, steadiness, and willingness to stop and chat, which helps family members feel informed and connected. Several accounts reference administration and leadership as being supportive and patient, especially during particularly challenging times such as the COVID-19 era, when one family noted that the facility was proactive in protecting residents' safety. The praise extends to the organization as a whole - the cooks, housekeeping staff, and therapists are repeatedly described as cohesive, communicative, and highly dedicated to ensuring residents' comfort and well-being.
Yet, not all feedback aligns with the glowing portrait. A subset of reviews contains serious, disturbing allegations about cleanliness and daily care. One reviewer describes "every room" smelling of urine, with unclean restrooms and sticky floors, and accuses the nursing staff of laziness and unprofessionalism. In this account, residents allegedly remained in their feces and urine overnight, clothes were lost or not washed, and families were denied information about injuries or health issues, with the facility allegedly sending residents to the hospital without providing necessary context. Phrases like "strongly advise to find a better home for your family member" surface as warnings to prospective residents and families. These comments depict a stark contrast to the majority of favorable reviews and raise concerns about cleanliness, communication, and responsiveness in certain cases.
A number of reviewers emphasize the importance of clear communication and transparency, especially when something goes wrong. Several posts express frustration with being told "I don't know" when questions are raised, followed by a lack of timely updates. Some families recount incidents where vital information about a resident's health or an accident was not shared promptly, leaving relatives feeling out of the loop at moments of vulnerability. While these voices are not the majority, their intensity and specificity suggest that, for some families, improved channels of communication and more proactive information sharing would significantly affect their experience and level of trust.
There is also a broader spectrum of experiences among staff perspectives. Some reviews come from people associated with the facility who speak proudly of Crossroads as a wonderful workplace, describing a supportive, respectful environment, opportunities for meaningful work, and a sense of camaraderie among employees. These accounts underscore the idea that Crossroads can be a fulfilling place to work, reinforcing the sense that a stable, motivated staff can translate into consistently positive resident care and family interactions. The repeated emphasis on teamwork and a homelike setting by staff adds nuance to the overall impression of the facility as a place with both strong internal culture and visible daily care for residents.
In sum, Crossroads Nursing and Rehabilitation Center in Hearne presents a complex portrait. For many families, it stands out as a caring, beautifully maintained facility with a strong sense of community, where residents are engaged, valued, and well-supported by a dedicated team. The positive testimonials repeatedly highlight compassionate care, a welcoming atmosphere, and a robust program of activities and social interaction that helps residents feel at home. At the same time, there are substantial concerns raised by other reviewers regarding cleanliness, odor, the handling of sensitive health information, and the adequacy of communication with families. Prospective residents and their loved ones would do well to weigh these perspectives, visit in person, ask detailed questions about housekeeping routines, incident reporting, and family communication, and consider how important each of these factors is to their own caregiving goals.
Crossroads Nursing & Rehabilitation is an assisted living community located in Hearne, Texas. Our community offers a range of amenities to enhance the comfort and well-being of our residents.
For those looking to stay connected, we provide Wi-Fi/high-speed internet access throughout the facility. Residents can also enjoy their favorite TV shows with our cable or satellite TV service. Additionally, we offer computer center facilities for those who want to surf the web or stay in touch with loved ones.
Keeping our residents active and engaged is a priority for us. We have a fitness room where residents can exercise and maintain their physical health. For leisurely activities, we have a gaming room and a small library where residents can relax and unwind. Our beautiful garden and outdoor space provide a serene environment for residents to enjoy nature.
We understand how important socializing and dining are to our residents' overall well-being. Our dining room serves delicious meals prepared by our skilled staff, offering restaurant-style dining experiences. Special dietary restrictions are accommodated to ensure everyone's needs are met.
To cater to personal care needs, each resident has a private bathroom equipped with necessary amenities. Housekeeping services are provided for a clean and comfortable living environment.
At Crossroads Nursing & Rehabilitation, we prioritize the safety and well-being of our residents. We have 24-hour supervision and a 24-hour call system in place for any emergencies that may arise. Our staff assists with activities of daily living such as bathing, dressing, and transfers.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination services make the transition seamless for new residents.
Along with providing quality care services, we also offer mental wellness programs to support the emotional well-being of our residents.
Our location in Hearne offers convenience with nearby amenities such as cafes, pharmacies, restaurants, places of worship, hospitals, and transportation options available.
At Crossroads Nursing & Rehabilitation, we strive to provide a comfortable and enriching environment for our residents, promoting independence, and ensuring their individual needs are met with compassion and care.
Crossroads Nursing & Rehabilitation is located at 611 Rose Marie Boulevard, Hearne, TX 77859 in Robertson County, Texas
Crossroads Nursing & Rehabilitation on seniors.fyi includes 10 photos including images showing interior, salon, healthcare, exterior, landscaping, dining, building, wooden flooring, and more.
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