Briarcliff Health Ctr Inc

Pros

• The CNAs and nurses are consistently helpful and caring.
• The facility has a wonderful building and the staff truly care about patients.
• The admissions staff are exceptional.
• The care provided is excellent and the staff are very kind.
• The staff are caring, compassionate, and go above and beyond.
• The facility offers a warm, family-like atmosphere.
• The staff are professional, clean, and friendly.
• Briarcliff is described as an awesome place to live with great staff.

Cons

• The facility was described as dirty and run-down, with sticky floors, old hallways, a common nursing home odor, and a sense that profits were prioritized over care.
• Administration and social services were deemed unhelpful.
• A reviewer claimed a med aide who used meth was hired, destroying trust in the facility.
• The place was criticized for a lack of compassion, empathy, and communication, with staff seen as stuck in their ways and make multiple excuses.
• Families reported neglect and delays in care, with residents needing to clean up after themselves because staff did not respond promptly.

Review

Briarccliff (as described in these reviews) presents itself as a facility with strong contrasts between warmth and practicality, care and complaints. On one hand, multiple commenters highlight a welcoming, family-like atmosphere, friendly and caring bedside staff, and a sense that people mean well. Families repeatedly praised CNAs and nurses for their continual help and genuine concern for residents. Several residents spoke glowingly of the care their loved ones received, noting that caregivers were patient, compassionate, and went above and beyond in moments of need. The building itself is described as wonderful in the eyes of many, with pleasant common areas, a portico outside where birds can be seen, and a general impression of a place that tries to keep things cheery for both residents and visiting families. Therapy programs were a bright spot for some, and there is a sense that the staff's daily kindness made a tangible difference in the lived experience of those staying there.

Yet, alongside these positive notes, there is a steady drumbeat of frustrations about the facility's environment and management. Several reviewers described floors that felt sticky, halls that looked worn, and an overall sense of an older building showing its age. The smell associated with a long-term care setting and the impression of a building that could use updates were mentioned repeatedly. For some families, these physical realities clashed with the more uplifting moments they experienced with direct care staff, creating a mixed overall impression of Briarcliff as a place that tries to balance care with the realities of a dated infrastructure.

Administrative and communication concerns appear in a number of accounts. A recurring theme is that while direct care staff could be kind and helpful, administration and social services were described as unhelpful or less responsive. Several families recounted difficulties navigating resources for Medicare, Medicaid, or other supports, and some reviews labeled the facility as more money-centered than care-centered. There were also complaints about documentation and communication, with one reviewer alleging that not all incidents were properly documented and that excuses were offered rather than transparent explanations. In several cases, families reported delays or confusion when trying to coordinate care and services, especially around transitions and discharge planning.

There are also poignant and specific critiques that colored the overall impression for some readers. One review highlighted a serious accusation against a staff member, describing a "pill popping" med aide and suggesting serious misconduct. This singular claim stood out amid the generally positive notes about care teams, and it clearly affected the reviewer's trust in the facility. Other reviewers described distressing experiences such as long waits for basic assistance, frequent lapses in help with bathroom needs, and instances of staff being overwhelmed on certain floors, which led to frustration and a sense of neglect. A particularly harsh scene recounted a patient with dementia who was told to leave after being deemed wandering too much, despite the person's cognitive limitations - an outcome that left the reviewer feeling outraged and noting the disconnect between patient needs and discharge decisions.

End-of-life, long-term, and transition experiences show the widest variance in sentiment. Some families found Briarcliff to be a compassionate, supportive place in difficult times: staff expressed care and respect, residents remained comfortable, and administrators helped families access resources. Other families, however, described experiences that felt rushed, unconstructive, or lacking in empathy during critical moments, with criticism aimed at the facility's responsiveness and the consistency of care. For some, Briarcliff was a temporary home during recovery or a short stint after hospital discharge, while for others it represented a more permanent living situation that they felt did not meet their standards of care or comfort.

Ultimately, what comes through most clearly is a facility that is not easily categorized as wholly good or wholly bad. There are undeniable examples of warmth, excellent bedside care, and a genuine sense of community among residents and staff. Conversely, there are persistent concerns about the building's condition, administrative responsiveness, and certain care shortcuts or miscommunications that have left some families reeling. The experiences span the spectrum from heartfelt gratitude to deep frustration, with some reviewers urging others to consider alternative options based on their own needs, resources, and expectations.

For anyone considering Briarcliff, the takeaway is one of cautious exploration. The reviews suggest visiting in person to observe the daily flow, meet the caregiving staff, and assess whether the facility's environment aligns with personal and family expectations for a loved one's care. If you value a facility that can feel welcoming and homelike, with attentive direct care workers and a strong sense of community, Briarcliff seems capable of delivering that in many cases. If, however, you prioritize flawless administrative support, pristine facilities, and fully predictable caregiving processes, these reviews indicate that you should scrutinize those aspects closely and weigh them against similar options. The landscape here is nuanced, and firsthand experience will likely be the deciding factor for many families navigating the decision.

Physicians

• McConnell Orthopedic Clinic (0.1 miles)
• Ob-Gyn Clinic (0.1 miles)
• Bloom Dermatology (0.1 miles)
• Zeb Nasreen Greenville Cardiology International Greenville (0.1 miles)
• Southwest Neurology (0.1 miles)
• Ingrown Toenail Treatment in Toenail Fungus Treatment Center (0.1 miles)
• Hearing Aid Center of Hunt County (0.1 miles)

Hospitals

• Hunt Memorial Hospital District (0.3 miles)
• Aka: Hunt Regional Med (0.3 miles)
• Hunt Regional Medical Center Outpatient Therapy Services (0.3 miles)
• Glen Oaks Hospital (2.3 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.6 miles)
• Iglesia Bautista Hispana Ridgecrest (0.9 miles)
• Faith Outreach of Greenville (0.9 miles)
• St Williams Catholic Church (0.9 miles)
• Pilgrim Tabernacle Church (1 miles)
• Hunt Baptist Association (1.1 miles)
• Providence of Texas (1.1 miles)

Restaurants

• Braum's (0.7 miles)
• Pizza Hut (1 miles)
• Mariachi Mexican Bar and Grill (1 miles)
• Sweetie's Donuts (1 miles)
• Bottlecap Alley Icehouse Grill (1.2 miles)
• Johnson Street Smokehouse (1.2 miles)
• The Ashen Rose (1.2 miles)

Pharmacies

• Drug Free Greenville (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Total Care Pharmacy (0.9 miles)
• Brookshire's (1.5 miles)
• Brookshire Food & Pharmacy (1.5 miles)
• Brookshire's Pharmacy (1.5 miles)
• Walgreens (2 miles)

Parks

• Arnold Park (1.1 miles)
• Greenville Parks & Recreation (1.1 miles)
• City of Greenville, Texas - Parks & Recreation (1.2 miles)
• Downtown Greenville Park (1.2 miles)
• Richard Graham Park (2 miles)

Theaters

• Majestic 8 Movie Theater (1.6 miles)
• Majestic 12 Theatres (1.7 miles)

Cafes

• Panera Bread (2.2 miles)