Graham Living Ctr

Pros

• Graham Oaks is a great facility.
• The staff are nice and helpful.
• Roxy Cook is a knowledgeable and helpful Admissions Director.
• They have a secure unit for residents who exit-seek.
• The facility has a wonderful therapy team.
• The activity director keeps residents engaged with lots of fun events.
• Makayla and her staff treat residents like family.
• Graham Oaks and all its employees truly care about their residents.
• The facility is inviting and feels like home.
• The nurses and CNAs are top notch.

Cons

• A nurse abuses staff and neglects patients, and HR is said to do nothing about it.
• The facility is accused of multiple abuse incidents by the same nurse, including narcotics theft, after which the nurse was fired.
• Crystal allegedly put a call on hold and lied about the open-door policy, refusing to disclose where the loved one was.
• The reviewer would not recommend Graham Oaks to anyone they care about.
• The reviewer claimed a family member died due to poor care, with cold and unfeeling staff and personal effects stolen.
• The reviewer stated their post had not appeared, indicating poor communication or responsiveness.
• The reviewer noted the facility was rated below average in both ratings.

Review

Graham Oaks Care Center in Graham, Texas, stands out in many families' memories as a beautiful, welcoming place that is more than just a building - it feels like a home where people genuinely care for loved ones. A large portion of the reviews repeatedly describes the facility as attractive, clean, and inviting, with observers noting a remodeling that makes the environment feel fresh and comfortable. Several families say their loved ones settled in quickly and felt at ease from day one, describing the ambiance as warm and homelike rather than institutional. For many, Graham Oaks is the place they would choose again, with one reviewer even calling it the "only one" they would want for their dad.

The atmosphere at Graham Oaks is frequently highlighted as a key strength. Reviewers repeatedly mention that the staff are friendly, patient, and attentive, and that the tone in the building is caring and respectful. The staff's approach to care is described as family-like, with residents treated with dignity and compassion. Visitors note that the therapy teams are active and engaging, with residents participating in a variety of activities and events. A common thread across multiple testimonials is the sense that the facility prioritizes not just medical needs but also emotional well-being, providing a supportive environment where residents feel valued.

A number of reviews shine a bright light on the staff and the roles of certain leaders and departments. The admissions process is repeatedly described as smooth and well-handled, with Roxie/Roxy Cook singled out as an exceptionally knowledgeable and helpful administrator who guides families through the transition of bringing a loved one into the facility. Families also praise Makayla and her therapy team for their dedication in helping residents stay engaged and improving function. The facility's memory care options are mentioned positively, with several reviewers noting a dedicated memory care unit that feels secure for residents who may wander or exit-seek. The presence of a ventilator/respiratory therapy unit, available around the clock, is specifically called out as a strong point by families who need advanced respiratory support for their loved ones.

Therapy and clinical care receive high marks as well. Reviewers describe the physical therapy department as a central pillar of Graham Oaks, with staff who are patient, knowledgeable, and thorough in their approach. The facility is noted to have a robust therapy program that emphasizes rehabilitation and functional improvement, helping residents regain strength and confidence. The medical staff, including nurses and certified nursing assistants (CNAs), are repeatedly described as kind and competent, with many comments about timely communication and transparency with families. In particular, the respiratory therapists are praised for their expertise and for becoming part of the extended family surrounding each resident.

Beyond clinical care, families share stories of meaningful recovery and daily life at Graham Oaks. Several anecdotes speak to substantial improvements in residents' mobility and energy - some family members describe loved ones who entered the facility very weak and unsteady and left in noticeably better shape, sometimes even expressing renewed independence. Others recount that their loved ones are engaged in daily activities, enjoy interactions with staff, and feel respected and cared for during both day and night shifts. A common sentiment is the reassurance of knowing that the staff are paying attention to the small, everyday needs as well as the bigger medical concerns, which helps families feel comfortable leaving their loved ones in Graham Oaks' care.

Despite the overwhelmingly positive tone, one review raises serious concerns. This reviewer alleges abuse by a nurse, neglect of patients, and inaction by human resources, describing multiple "booboos" and even theft of narcotics by a nurse who was reportedly fired as a consequence. The reviewer claims there were significant safety and conduct issues and indicates intent to involve news outlets and social media. This account stands in stark contrast to the many affirmations of excellent care and open communication found in other reviews. It is presented as a firsthand experience that calls into question the facility's safety culture, and the reviewer questions processes for accountability and family visitation during difficult times. It is important to note that this is a single account among many positive reviews, and it should be weighed alongside the broader body of feedback when assessing the facility.

Another reviewer mentions having previously observed mixed ratings, noting a perception of below-average performance in some areas while still acknowledging positive experiences elsewhere. This perspective adds nuance to the overall impression of Graham Oaks, suggesting that while the facility is widely praised for environment and care, there may be individual experiences that differ significantly. Together, these voices illustrate that Graham Oaks, like many skilled nursing and rehabilitation centers, can be a place of outstanding care for many families while simultaneously raising concerns for others.

In summary, Graham Oaks Care Center is frequently celebrated for its welcoming, home-like atmosphere, beautiful facility, and comprehensive care programs. Families commend the staff for their compassion, the strength of the therapy and rehabilitation services, and the leadership of the admissions and care teams who guide and support families through trying times. The center's investment in specialized units - such as memory care and secure units - and its capacity to provide 24/7 respiratory therapy are repeatedly described as major assets that contribute to the quality of life and recovery potential for residents. At the same time, serious allegations from one reviewer remind readers that no care facility is without potential concerns, underscoring the importance of ongoing oversight, transparent communication, and continuous improvement to ensure safety and trust for all residents and their families. For anyone considering Graham Oaks, tours and direct conversations with staff and families can provide the most complete picture of how this facility operates on a day-to-day basis and whether it aligns with a loved one's specific needs and expectations.

This part of Graham, Texas offers a variety of amenities for seniors looking to settle in the area. With multiple pharmacies nearby such as United Supermarkets Pharmacy and Jordan Pharmacy, access to healthcare and prescriptions is convenient. In terms of dining options, there are several restaurants within walking distance including Domino's Pizza, Vetonis Pizza, and Golden China. For recreation, Shawnee Park and Newton Field provide green spaces for leisurely walks or picnics. Additionally, Graham Regional Medical Center is close by for any medical emergencies. There are also several places of worship for spiritual fulfillment such as Brazos Valley Baptist Church and Venture Community Church. Overall, this neighborhood offers a mix of essential services and recreational opportunities for seniors looking to live comfortably in Graham, Texas.

Restaurants

• Domino's Pizza (0.1 miles)
• Sonic Drive-In (0.1 miles)
• Vetonis Pizza (0.1 miles)
• Golden China (0.1 miles)
• Burgers & Billiards (0.2 miles)
• Taco Casa (0.2 miles)
• Brothers Smokehouse (0.3 miles)

Pharmacies

• United Supermarkets Pharmacy (0.1 miles)
• Jordan Pharmacy (0.3 miles)
• Good Neighbor Pharmacy (0.4 miles)
• Prescription Health Resources (0.8 miles)
• Cub Drug (21.3 miles)
• Good Neighbor Pharmacy (21.3 miles)

Parks

• Shawnee Park (0.3 miles)
• Newton Field (0.5 miles)
• Griffin Park (21.2 miles)
• Sports Park (21.2 miles)

Transportation

• U-Haul Neighborhood Dealer (0.3 miles)
• U-Haul (21.4 miles)
• U-Haul Neighborhood Dealer (21.5 miles)

Physicians

• Graham Medical Associates (0.3 miles)
• Smith Leah MD Graham Medical Associates (0.3 miles)
• Brazos Family Clinic (0.8 miles)
• Lovett-Meredith Rural Health (21.4 miles)
• Texas Oncology-Olney (21.7 miles)
• Olney Family Clinic (21.7 miles)

Hospitals

• Graham Regional Medical Center (0.4 miles)
• Graham Dialysis Center (2.1 miles)
• Hamilton Hospital (21.5 miles)

Places of Worship

• Brazos Valley Baptist Church (0.7 miles)
• Salem Crestview United Methodist Church (0.7 miles)
• Avenue Student Ministry (0.7 miles)
• Venture Community Church (0.7 miles)
• Oasis of Grace (0.7 miles)
• First United Methodist Church (0.8 miles)
• First Baptist Chr-Family Life (0.8 miles)

Cafes

• Penny's From Heaven Coffee Bar (0.8 miles)
• Dinner Bell Cafe (1.3 miles)
• Hometown Coffee and Tea (21.4 miles)
• Olney's Donuts (22 miles)

Theaters

• Graham Drive-In Theatre (0.9 miles)
• Graham Drive Inn Theat (1.5 miles)