Prairie Estates

Pros

• The food at Prairie Estates is considered good by some residents, and they appreciate how it is served in their rooms.
• Several staff members are recognized as caring and attentive to the residents' needs.
• Therapy sessions provided at the facility are seen as beneficial for the general population, with some therapists being appreciated for their efforts.
• One resident expressed satisfaction with the cleanliness of their room and overall treatment by staff.
• There are individuals within the facility who are described as great professionals striving to make a positive impact on residents' lives.

Cons

• Families have reported a lack of communication from Prairie Estates, especially regarding potential COVID exposure and health updates about their loved ones.
• Residents have experienced neglect, with staff ignoring call lights for extended periods, leaving patients in distress without responses.
• The quality of food has been consistently criticized as awful, often served late and cold, leading to dissatisfaction among residents and their families.
• Patients in isolation were not monitored adequately, leading to concerns about the continuity of care and daily follow-ups by nursing staff.
• Therapy services were deemed insufficient, with claims that therapists failed to motivate residents or provide proper rehabilitation support.
• There have been complaints about inadequate attention to personal care needs, such as changing catheters and addressing hygiene issues like rashes.
• Many family members expressed frustration with the administration's unresponsiveness when raising concerns about care-related issues and overall facility conditions.

Review

A Comprehensive Review of Prairie Estates: A Mixed Bag of Experiences Amidst Concerns

In recent weeks, Prairie Estates has garnered a slew of reviews from families and residents that outline a troubling dichotomy in the quality of care provided at this facility. While some individuals speak positively about their experiences, others recount harrowing incidents that underline severe deficiencies in service and care. The stark contrast in these perspectives raises significant concerns for those considering placements for their loved ones.

Several family members reported alarming issues regarding the care of their loved ones, particularly evident during instances when immediate assistance was needed. One reviewer recounted the experience of their mother, who often remained unattended for prolonged periods despite calling out for help. There were multiple reports indicating that call lights frequently went unanswered, leaving residents feeling neglected and isolated in critical moments when they needed urgent assistance. For instance, one family member shared that during a visit, they witnessed a resident down the hall yelling out for help without any staff response—an indicator of systemic issues in staffing or attentiveness.

Another significant concern highlighted by families was related to medical treatment and adherence to prescribed medications. In one review, it was noted that physicians' orders regarding medications had not been complied with upon admission to the facility; some residents reportedly waited days before receiving essential treatments. This lack of timely medical attention exacerbated existing health problems instead of alleviating them, raising questions about the facility's commitment to patient care continuity as well as its communication practices between healthcare providers and nursing staff.

The physical environment also drew criticism from families who felt their loved ones were housed in inadequate conditions. Reports mentioned overcrowded rooms and inadequate facilities which did not seem prepared to accommodate new residents properly upon admission. Complaints about uncleanliness were prevalent; some reviewers lamented unpleasant odors pervading rooms due to negligence in basic hygiene practices such as catheter management—a situation creating discomfort not only for residents but also distress for visiting family members.

Conversely, not all experiences conveyed within these reviews were negative; several accounts described moments where staff displayed compassion towards residents during their stay at Prairie Estates. Some individuals noted that while there might be systemic failings within the organization as a whole, specific staff members did exhibit professionalism and kindness toward those under their care. These exceptional employees stood out amidst the tumultuous environment created by the overarching issues faced by many other residents.

Perhaps most distressing was an emotional account detailing how one resident’s condition deteriorated after being moved into respite care at Prairie Estates just prior to their passing due to COVID-19 complications—a tragedy compounded by missed communication from management regarding potential exposure risks while residing there. With sentiments echoing across multiple reviews warning future potential clients against placing trust in Prairie Estates based on both personal losses and ongoing struggles faced by current residents, it is imperative that prospective families conduct thorough research before making decisions regarding long-term elder care placement.

In summary, while Prairie Estates may offer some level of comfort and support through particular staff members' efforts or available therapeutic services deemed effective at times, overwhelming testimonies expose serious flaws inherent in operational management leading to critical lapses affecting both physical wellbeing and mental health among vulnerable populations—the elderly community it strives to serve effectively.

The West Frisco area of Texas offers a variety of amenities and services that cater to the needs of seniors who are considering living in this community. With numerous places of worship such as the St Francis Catholic Church and St Martin de Porres Catholic Church, seniors can find spiritual support nearby. The area also boasts a range of dining options including Braum's, Whataburger, and Fuzzy's Taco Shop for convenient meal choices. Access to pharmacies like CVS and Walgreens ensures easy access to medications and healthcare essentials. In terms of healthcare, there are several physician offices nearby such as Texas Health Family Care and Legacy Dermatology, providing convenient medical care options. Additionally, with parks like Sommerset and Jasmine Park close by, seniors can enjoy outdoor activities in a peaceful environment. Overall, the West Frisco area offers a well-rounded community with a variety of resources for seniors to enjoy a comfortable lifestyle.

Places of Worship

• West Frisco Hope Fellowship Site (0.5 miles)
• Gateway Church (2.1 miles)
• St Francis Catholic Church (4.2 miles)
• St Martin de Porres Catholic Church - Frisco/Prosper (4.7 miles)
• Hope Fellowship (5.1 miles)
• Oak Grove United Methodist Church (7.2 miles)
• Prestonwood Baptist Church (7.5 miles)

Restaurants

• Braum's (0.8 miles)
• Whataburger (0.8 miles)
• Fuzzy's Taco Shop (0.9 miles)
• Chick-Fil-A (0.9 miles)
• McDonald's (1 miles)
• Tailgaters Sports Bar & Grill (2 miles)
• Bahama Buck's (2.3 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Walgreens (1.7 miles)
• Walmart Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (3.5 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (2.9 miles)
• Starbucks (4.4 miles)
• 85C Bakery Cafe (5.4 miles)
• Panera Bread (5.8 miles)
• Starbucks (6.4 miles)
• Starbucks (6.5 miles)

Physicians

• Frisco Medical Village (2.5 miles)
• Texas Health Family Care (3.4 miles)
• North Texas Institute of Neurology & Headache (3.9 miles)
• Legacy Dermatology (4.1 miles)
• Cook Children's Endocrinology (4.6 miles)
• Bent Tree Family Physicians (4.9 miles)
• Savannah Clinic at Denton Regional Medical Clinic (4.9 miles)

Hospitals

• Texas Health Frisco (3.1 miles)
• Baylor Scott & White Medical Center (6.9 miles)

Parks

• Sommerset (3.8 miles)
• Shoreline Trail & Dog Run (5 miles)
• Jasmine Park (5.3 miles)
• Coyote Creek Park (7.4 miles)
• Arbor Hills Nature Preserve (7.6 miles)

Theaters

• CUT! by Cinemark — Dine-in Theatre, Kitchen & Bar (5.5 miles)