Mustang Creek Estates Frisco House - C & D
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1200 Main Street, Frisco, TX 75033
For more information about senior living options: (844) 490-3973
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Mustang Creek is described as an outstanding assisted living and memory care community with a unique six-house setup that supports aging in place. The open-kitchen meals create a home-like environment, and the staff consistently go above and beyond to care for residents. Families report friendly, helpful staff and a thoughtful campus layout with small-unit groupings for residents. Dan, the liaison at Mustang Creek Frisco, is praised for caring about residents' wellbeing and providing excellent customer service. Rachel, the Executive Director, is credited with helping to quickly organize transitions and support families. The team is repeatedly described as wonderful and attentive, making the experience positive for both residents and families. Mustang Creek is recommended by families and considered a top-notch option for assisted living in Frisco.
The facility is described as nasty and filthy, with improper feeding, unresponsive call buttons, and constant staff turnover. Hallways reek of urine, floors are sticky, and there is inches of dust and grease above the stove; silverware and ovens are dirty, with a feces-stained dust pan reportedly reused. A resident was served only a hot dog for dinner on one occasion. A nurse allegedly physically abused a resident, and management failed to address the incident or respond to objections. The facility continued to charge rent after the resident had moved out, signaling a profit-first approach. There is reported staff instability and indifference, with many workers not even knowing the resident's name, and belongings left smelling of urine.The collection of reviews about Mustang Creek communities paints a markedly mixed picture, with some families praising the six-house campus design and the warmth of the environment, while others recount experiences that range from troubling to outright alarming. What emerges across the testimonies is a tension between a thoughtfully arranged model of care - designed to support aging in place with distinct living areas - and reports of inconsistent care, maintenance, and communication that left some residents and families feeling overwhelmed, ignored, or taken advantage of.
Several reviewers describe conditions that are hard to square with the idea of a homey, well-run assisted living. They allege filthy environments, with hallways smelling of urine, sticky floors, dust and grease accumulating above cooking spaces, and dirty utensils and drawers. One account even describes finding dried feces on a dustpan that was returned to the utility room for reuse. There are also claims about staff not responding to call buttons, insufficient feeding, and a general sense that cleanliness and sanitation were not being prioritized. In one particularly stark instance, a reviewer recounts giving a hot dog wiener for dinner, illustrating what they perceived as neglectful or inadequate meal service. Alongside these concerns about daily care, there are assertions that the facility's management and communication with families were lacking - emails and texts not returned, and a sense that the facility was more focused on occupancy and profits than on individual well-being.
Other reviews shift the spotlight to interpersonal safety and governance. A number of families allege physical abuse by a nurse during a spring timeframe, suggesting that serious incidents may have occurred on site. The response they describe - repeatedly hearing that the facility would continue to bill or "take rent out of my mom's account" after a move - paints a picture of rigid financial practices that seemed out of step with compassionate care. Critics express distrust toward what they see as a large corporate structure that prioritizes contracts and census data over family needs, and they point to leadership gaps or instability at the top, with several references to an executive director who did not stay long or respond promptly to concerns. Personal belongings, allegedly mishandled laundry practices, and odors around resident items further contribute to a sense of disorganization or apathy in handling resident possessions.
Yet the narrative is not uniformly negative. A substantial thread of reviews extols Mustang Creek as an outstanding, well-structured community that stands out for its design and care ethos. Advocates describe the six-house setup as a real strength, arguing that residents are grouped by need and care level, which supports continuity and ease of transition even as health declines. In these accounts, families value the home-like atmosphere - open kitchen layouts where meals are prepared fresh, a warm and inviting feel in each home, and staff who go above and beyond to tend to both residents and families. Positive anecdotes highlight specific staff members who left a lasting impression: Dan, described as a caring liaison who checked on a resident's well-being after a fall at another facility, or the Executive Director, Rachel, who helped coordinate transitions and who many reviewers say made meaningful efforts to make things easier for families. Several reviews praise the responsiveness and empathy of staff who treat both residents and their families with attentiveness, and they applaud the open-cooking environments that make meals feel homelike. Some families of residents note smooth transitions from independent living to assisted living, and report a genuine sense that their loved ones are treated with kindness and respect.
There are also stories that frame the experience in pragmatic, service-oriented terms - commendations from people who work nearby or who have had positive interactions with staff. For example, a reviewer who works at a skilled nursing facility next door says Mustang Creek is among the top referrals they would make, citing friendly staff and a high level of customer service over multiple years. Others recount moments when staff members delivered practical help beyond standard expectations - one instance where a salesperson or liaison provided an eye on a patient's well-being and offered tangible support such as care packs or coordinated follow-through after a difficult event. The sentiment here is that when the right people are in place - people who are personable, proactive, and collaborative - Mustang Creek can deliver a comforting, family-forward experience.
The reviews also include pointed cautionary tales about deposits, contracts, and monthly charges, especially when a resident's health deteriorates or when relocation timelines become necessary. Several accounts describe nonrefundable deposits after a loved one's death, or ongoing charges after a resident has moved out, framed by some families as a lack of empathy and a rigidity that undercuts the compassionate image some reviewers associate with senior living communities. The tension between customer service and business policies surfaces in these stories: families feel that a reasonable, human response to tragedy or change has not always aligned with the company's financial and contractual norms. In some cases, these financial disputes led to prolonged frustration and a sense of being dismissed or ignored by leadership.
Taken together, these voices reveal a landscape of experiences that can be profoundly different depending on who you ask and when you visit. For some families, Mustang Creek represented a sanctuary with well-designed living spaces, attentive staff, and a sense of community that supported both residents and their relatives. For others, it represented a troubling mix of neglect, poor communication, and management challenges that impacted not just daily care but the dignity and security of their loved ones. If you are considering Mustang Creek, the breadth of experiences suggests a careful, multi-faceted due diligence: visit multiple times and at different hours, speak with residents and a cross-section of staff, review state inspection reports and any available incident records, ask pointed questions about staffing levels, food quality, sanitation practices, and how the facility handles transitions, billing, and difficult conversations with families. The best-fit choice may hinge on whether you encounter the kinds of caring, proactive staff and transparent leadership highlighted by the positive reviews, or whether the concerns raised in the more cautionary accounts reflect the realities you would be willing to accept for a loved one.
30 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas-Fort Worth International (20 miles away) Dallas Love (21 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mustang Creek Estates Frisco House in Frisco, TX is a memory care community that provides exceptional care and amenities for individuals with memory loss. Our fully furnished houses offer a comfortable and homelike environment for our residents.
Our residents can enjoy their favorite TV shows and movies with the cable or satellite TV services provided. Meals are served in our elegant dining room where residents can socialize and enjoy restaurant-style dining. Our dedicated staff takes care of housekeeping services to ensure that our residents have a clean and tidy living space.
Each house at Mustang Creek Estates Frisco House features a kitchenette, allowing residents to prepare snacks or light meals if desired. Move-in coordination is available to assist our residents during the transition to their new home. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature.
Residents have access to a small library where they can explore various books and engage in quiet reading time. Telephone and Wi-Fi/high-speed internet services are available for staying connected with family and friends.
Our highly trained staff provides 24-hour supervision, ensuring the safety and well-being of our residents. They offer assistance with activities of daily living, including bathing, dressing, and transferring. Diabetes diets are carefully followed for those who require it, while meal preparation and service are provided by our team.
Medication management is another essential service we offer to ensure that residents receive their medications on time. Our mental wellness program focuses on promoting cognitive health and improving quality of life for individuals with mild cognitive impairment.
Special dietary restrictions are accommodated, ensuring that all residents receive nutritious meals that meet their individual needs. At Mustang Creek Estates Frisco House, we understand the importance of specialized memory care programming, which is why we offer tailored activities designed to engage and stimulate memory function.
In addition to the excellent amenities offered within our community, we are conveniently located near various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Our residents have easy access to these nearby establishments, allowing them to remain connected to the community.
At Mustang Creek Estates Frisco House, we strive to create a warm and welcoming environment where individuals with memory loss can live comfortably and receive the highest level of care. Our dedicated staff is committed to promoting the well-being and independence of our residents while providing a safe and supportive living environment.
Mustang Creek Estates Frisco House - C & D is located at 1200 Main Street, Frisco, TX 75033 in Denton County, Texas
The range of features at Mustang Creek Estates Frisco House - C & D is specifically designed to support residents with dementia or Alzheimer's disease, promoting their independence while ensuring safety and comfort. Assistance with dressing, bathing, and transfers helps residents maintain personal hygiene and self-esteem, while 24-hour supervision provides a secure environment where individuals can feel safe. Medication management ensures that residents adhere to their prescribed regimens, which is crucial for their overall health. Meal preparation and service cater to dietary needs, making nutrition both accessible and enjoyable. Additionally, activities of daily living assistance encourages engagement in routine tasks that foster a sense of normalcy. The tailored mental wellness program and specialized memory care programming address cognitive challenges by enhancing cognitive function and emotional well-being, creating opportunities for social interaction and mental stimulation that are vital for those experiencing mild cognitive impairment or advanced stages of dementia.
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