Mustang Creek Estates Frisco

Pros

• The staff at Mustang Creek Estates is described as incredibly friendly, compassionate, and attentive, making residents feel well-cared for and supported.
• Many reviewers express satisfaction with the cleanliness of the facility and the warm, welcoming environment it provides.
• Residents enjoy various engaging activities that promote socialization and community integration.
• Family members appreciate the open communication from staff regarding their loved one's care and well-being.
• Multiple reviews highlight positive experiences with food quality and dining options, emphasizing that residents are happy with their meals.
• Reviewers note that staff members go above and beyond to ensure personalized care for each resident, treating them like family.
• The introductions and facility tours are praised for being informative and reassuring during a stressful transition into assisted living.
• Families feel secure knowing their loved ones are in a nurturing environment where they can thrive.

Cons

• The facility is understaffed, leading to inadequate care for residents.
• Food quality is poor, with limited options and unappetizing meals being served.
• The lack of proper training among staff raises concerns about medication management.
• Residents' laundry is often lost or not returned on time, causing frustration for families.
• There are issues with maintaining cleanliness and hygiene within the facility.
• Some residents feel that their bathing schedules are not adequately followed.
• Communication from staff can be lacking regarding resident needs and concerns.
• The environment can be noisy and unsuitable for elderly or dementia patients due to loud music.
• Concerns exist about the handling of residents’ rights and documentation during their stay.
• The high cost of living at the facility may deter some potential residents or families from choosing it.

Review

Mustang Creek Estates has garnered a wide array of reviews, reflecting both positive experiences and significant concerns from individuals who have loved ones in their care. For some residents and their families, the facility is seen as a nurturing environment where emotional support and personal attention are prioritized over the typical institutional feel found in many assisted living facilities. The staff has been praised for their friendliness, compassion, and willingness to help residents engage in various activities. Many describe a welcoming atmosphere that successfully alleviates stress during what is often a daunting transition.

On the flip side, there are notable criticisms concerning staffing levels and the quality of care provided. Some reviewers reported that the facility was understaffed, leading to inadequate supervision and attention for residents who require more support due to medical or mobility issues. Complaints included inappropriate handling of medication—where medications dropped on the floor were picked up and handed back to clients without proper protocols followed—which raises alarming safety concerns. Furthermore, there were allegations of insufficient training among caregivers when it came to administering medication or understanding dietary needs.

The culinary experience at Mustang Creek Estates also raised eyebrows among some residents. Reviews indicated that meal options varied in quality; for instance, instances of odd choices like toast with jelly or undercooked dishes left residents dissatisfied with what should be home-style cooking. Nutritional balance appeared lacking as well, with complaints about an over-reliance on noodle dishes devoid of fresh vegetables or protein-rich options. This inconsistency contributed to feelings of neglect from some family members who felt their loved ones deserved better nutritional support.

Nevertheless, many families expressed satisfaction about the overall level of cleanliness within Mustang Creek Estates. Several reviewers noted that despite issues with food service or staffing shortages, they found communal areas well-maintained and conducive to social interaction among residents. Events hosted by staff were also appreciated by those looking for community engagement for their loved ones, indicating that when activities were offered, they were received positively.

A recurring theme across multiple reviews was how vital communication is between staff and families regarding resident care. While some families noted losing laundry items occasionally, they still appreciated how responsive staff members were when addressing these issues or any other inquiries related to their loved ones' well-being. Positive interactions seemed common among certain employees whose dedication stood out in stark contrast to systemic shortcomings identified by others.

Overall, Mustang Creek Estates appears rooted in good intentions but struggles with operational execution at times. Families seeking a supportive environment may find solace in certain aspects of the facility, like its friendly staff and various activity offerings while simultaneously grappling with serious questions about day-to-day operations such as medication management and nutrition quality for residents needing assisted living services. Prospective residents must weigh these contrasting perspectives diligently before deciding whether this community aligns with their expectations for assisted living care.

This part of Frisco, Texas, offers a convenient and vibrant community for seniors looking to settle down. With a variety of places of worship nearby such as West Frisco Hope Fellowship Site and St Francis Catholic Church, residents can nurture their spiritual well-being. There are also numerous dining options ranging from fast food chains like Whataburger and Chick-Fil-A to sit-down restaurants like Tailgaters Sports Bar & Grill. For medical needs, there are several pharmacies and physician offices within a short distance, including Frisco Medical Village and Legacy Dermatology. In terms of recreation, residents can enjoy the outdoors at parks like Sommerset and Shoreline Trail & Dog Run. Overall, this area provides a mix of amenities that cater to the diverse needs of seniors seeking a welcoming community in Frisco.

Places of Worship

• West Frisco Hope Fellowship Site (0.4 miles)
• Gateway Church (2.2 miles)
• St Francis Catholic Church (4.3 miles)
• St Martin de Porres Catholic Church - Frisco/Prosper (4.8 miles)
• Hope Fellowship (5.2 miles)
• Oak Grove United Methodist Church (7.1 miles)
• Prestonwood Baptist Church (7.6 miles)

Restaurants

• Whataburger (0.7 miles)
• Chick-Fil-A (0.8 miles)
• Braum's (0.9 miles)
• Fuzzy's Taco Shop (1 miles)
• McDonald's (1.1 miles)
• Tailgaters Sports Bar & Grill (2 miles)
• Bahama Buck's (2.5 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1.1 miles)
• Walgreens (1.7 miles)
• Walmart Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (3.6 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (3.1 miles)
• Starbucks (4.5 miles)
• 85C Bakery Cafe (5.5 miles)
• Panera Bread (5.7 miles)
• Starbucks (6.3 miles)
• Starbucks (6.6 miles)

Physicians

• Frisco Medical Village (2.6 miles)
• Texas Health Family Care (3.3 miles)
• North Texas Institute of Neurology & Headache (3.9 miles)
• Legacy Dermatology (4.2 miles)
• Cook Children's Endocrinology (4.7 miles)
• Savannah Clinic at Denton Regional Medical Clinic (4.9 miles)
• Bent Tree Family Physicians (5 miles)

Hospitals

• Texas Health Frisco (3.3 miles)
• Baylor Scott & White Medical Center (7.1 miles)

Parks

• Sommerset (3.7 miles)
• Shoreline Trail & Dog Run (4.9 miles)
• Jasmine Park (5.3 miles)
• Coyote Creek Park (7.4 miles)
• Arbor Hills Nature Preserve (7.6 miles)

Theaters

• CUT! by Cinemark — Dine-in Theatre, Kitchen & Bar (5.6 miles)