Autumn Hills Convalescent Ctr in Friendswood, TX

Pros

• They praised the level of care and staff concern as leaps and bounds better than the previous facility.
• He is very pleased with the food.
• She considers Friendship Haven the best facility she has ever been to, with an awesome staff.
• The nurses and aides do a good job of caring for residents, and the head of nursing is responsive to questions.
• The facility has steadily improved over the past year, with better meals and a cleaner environment.
• Friendship Haven has been life-changing for a family member, with staff treating him like family.
• The team is exceptional - professional, compassionate, and dedicated to the highest level of care.
• The facility is immaculate, clean, and well-maintained, creating a welcoming, homelike atmosphere.
• They provide excellent therapies and have a friendly, attentive staff who help residents progress.

Cons

• The facility was described as unsafe and poorly managed, with spotty communication to families.
• The building and care areas were reported as dirty, with roaches and neglect.
• The food quality was criticized as disgusting and of poor quality.
• The staff were described as under-staffed and slow to respond, leading to neglectful care.
• The front desk and reception were described as rude or unhelpful, with poor customer service.
• Personal belongings were frequently missing, with little accountability or replacement.
• Several reviews alleged serious medical mishaps or deaths, implying mishandling or negligence.
• Multiple reviewers strongly warned others not to send loved ones there.
• Some reports mentioned loud, disruptive nights and staff who appeared indifferent.

Review

Autumn Hills Convalescent Ctr in Friendswood is best suited for families that prize hands-on rehabilitation and steady, compassionate frontline care. The strongest case for this community rests with therapy and direct-care teams that repeatedly demonstrate attentiveness, responsiveness, and a genuine concern for progress. In the right wings and on the right shifts, residents see meaningful gains - patients walking more freely, wounds healing, and daily routines that feel more like home. For families seeking short-term rehab after surgery or injury, and for long-term residents whose families can visit regularly to supervise care, Autumn Hills can deliver genuine value when the care team is stable and engaged.

Those who should consider alternatives are primarily families who cannot tolerate inconsistent leadership, gaps in day-to-day oversight, or recurrent operational problems. The reviews paint a striking split: strong, caring staff and clean, active environments sit alongside repeated warnings about understaffing, miscommunication, and housekeeping lapses. Specific red flags include reports of delayed care, rooms not being maintained, missing belongings, and - in several cases - perceived indifference from administration. If reliable, proactive management and transparent family communication are non-negotiable, a different facility may be a safer default.

The facility's evident strengths - excellent therapy teams, attentive nurses, and a culture of personal attention - do offset many of the stated drawbacks when the right staff are on duty. Wound care, rehabilitation outcomes, and the sense that staff treat residents like family recur as recurring positives. Cleanliness and community feel are repeatedly cited as a core advantage, and admissions teams or coordinators are praised for their efficiency and responsiveness. However, these positives are unevenly distributed across wings and shifts, so the offset potential hinges on identifying the units where experienced, dedicated staff remain consistently present.

Prospective families should plan to vet the facility with precision. Visits should span different times of day to observe staffing rhythms and interactions; conversations should target the head of nursing and the admissions team to gauge consistency and responsiveness. Inquire about nurse-to-patient ratios, turnover rates, and specific examples of problem-solving when concerns arise. Inspect common areas and patient rooms for cleanliness, odor control, and upkeep. Ask to meet the wound care and therapy teams and request a preview of the rehabilitation plan tailored to the loved one's condition. Family should verify how updates are communicated and document who to contact with urgent questions.

The decision here is nuanced: Autumn Hills can be a strong fit for families who can anchor care with diligent oversight and who select a unit proven to deliver high-touch, compassionate service. For others, especially those who require unwavering administrative consistency or who cannot frequently visit to monitor day-to-day operations, the risk of variability may outweigh the potential benefits. This community rewards those who actively participate in care decisions and keep a close line of communication with the nursing leadership. Without that, the gaps that critics cite - delays, miscommunication, and maintenance issues - are hard to overlook.

In sum, Autumn Hills supplies genuine rehabilitation strength and a caring frontline ethos in a setting that can feel like home when well-staffed. Prospective families should approach with a clear checklist: confirm stable leadership on the unit, verify responsive communication protocols, and ensure the wing chosen for admission exhibits the quality and consistency required. If those conditions can be met, this community offers meaningful progress and a humane, resident-centered atmosphere. If not, several alternatives likely provide steadier oversight, fewer maintenance hiccups, and consistently reliable administration.

This area of Friendswood, Texas offers convenient access to several pharmacies, medical facilities, restaurants, cafes, transportation options, parks, hospitals, theaters, and places of worship. With multiple Walgreens and CVS pharmacies nearby, as well as various physicians' offices and medical clinics within a few miles radius, residents have easy access to healthcare services. There are also a variety of dining options available including fast-food chains like Whataburger and Taco Bell, as well as sit-down establishments like Good Vibes and Pho Yen Restaurant. For coffee lovers, there are several Starbucks locations in the vicinity. In terms of recreation, there are parks such as Challenger 7 Memorial Park and Bay Knoll Park nearby for outdoor activities. Additionally, Clear Lake Regional Heart Tower and UTMB Health Clear Lake Campus provide hospital services in close proximity. Overall, this part of Friendswood offers a range of amenities that would cater well to seniors looking for a convenient and accessible living environment.

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• Good Neighbor Pharmacy (2.5 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.1 miles)

Physicians

• Friendswood Medical Arts Clinic (0.8 miles)
• Utmb Friendswood Pain and Neurology Clinic (0.8 miles)
• Spuhler Medical Associates PA (1.2 miles)
• Philomena Dr - Ukwade Philomena Ukwade MD (1.8 miles)
• Stockman Patricia W MD - Pediatric & Adult Primary Care (1.9 miles)
• Pearland Pediatrics, PA (2.9 miles)
• Kelsey-Seybold Clinic (3.5 miles)

Restaurants

• Good Vibes (1.6 miles)
• Whataburger (1.8 miles)
• Taco Bell (1.9 miles)
• Pho Yen Restaurant (2 miles)
• Chick-Fil-A (2.1 miles)
• MOD Pizza (2.1 miles)
• Whataburger (3 miles)

Cafes

• Starbucks (1.9 miles)
• Summer Moon Coffee (2.1 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.5 miles)
• Black Rock Coffee Bar (4 miles)
• Starbucks (4.7 miles)
• Starbucks (5.5 miles)

Transportation

• Pearland Regional Airport (LVJ) (2.7 miles)

Parks

• Challenger 7 Memorial Park (3.8 miles)
• Bay Knoll Park (4.4 miles)
• Sagemeadow Park (5 miles)
• Bay Pointe Neighborhood Park (5.4 miles)
• University Green Park - Doggie Walk/Run (6 miles)

Hospitals

• Clear Lake Regional Heart Tower (4.5 miles)
• UTMB Health Clear Lake Campus (4.6 miles)

Theaters

• Cinemark (4.6 miles)

Places of Worship

• St Bernadette Catholic Church (4.7 miles)
• Nassau Bay Baptist Church (6.2 miles)