Autumn Hills Convalescent Ctr

Pros

• The level of care and the concern of the staff to the residents is leaps and bounds better than their previous facility.
• The brother is very pleased with the food.
• The mom's facility is described as the best the reviewer has ever been to, with an awesome staff who always have time for questions.
• The nurses and aides do a good job of caring for him, and the head of nursing and assistants are responsive to questions and calls.
• The facility has been steadily improved, with painting and other updates, and meals have improved after changes to the food staff.
• The staff from the DON to the receptionist are great and the family cannot thank them enough.
• Friendship Haven has been life-changing for family members and residents alike; the care teams treat residents like family.
• The staff are friendly, knowledgeable, and genuine; the facility is clean and well-maintained.
• The fall festival showcased strong community involvement and provided a positive experience for residents and visitors.
• The wound care nurse is amazing and the wounds are nearly healed.

Cons

• The reviewer stated that the facility did not meet expectations, citing a lack of front desk staff and a 10-minute wait for room assignment, with staff seeming unoccupied.
• They described ongoing air conditioning issues that had persisted for a long time, with maintenance repeatedly being told it was being looked into.
• They reported that care delays occurred, noting a 50-minute wait to clean a patient after diarrhea and a sacral wound, which they deemed unacceptable.
• They observed bugs/ants crawling on the sink and felt the issue was not resolved after multiple complaints.
• They warned others not to place loved ones there, advising to "do not send your family" to the facility.
• They claimed dehydration of their mother led to hospitalization and that earlier intervention might have improved the outcome.

Review

Friendship Haven emerges in these notes as a place that can feel like a lifeline for families navigating the transitions that come with aging, rehab, and recovery. Across a broad mix of firsthand accounts, the common thread is clear: when staff listen, devote time to questions, and show genuine care, families feel seen, reassured, and hopeful about their loved ones' futures. For some, the experience has been life-changing in the best possible way; for others, there have been unmistakable red flags that prompted them to seek alternatives. Taken together, the comments paint a portrait of a facility with the potential for extraordinary caregiving, tempered by operational kinks that can undermine that care when they flare up.

Several families reported that their relatives moved to Friendship Haven from other facilities with immediate, noticeable improvements in care. One reviewer described their brother and aunt arriving two weeks ago and immediately noticing staff who were more attentive and genuinely concerned. They highlighted the staff's engagement with residents and even the quality of meals, with the brother specifically pleased with food. The reviewer's only tangible gripe was a relatively minor policy constraint - the largest TV allowed being 32 inches - yet even that felt like a trivial quibble compared with the overall level of attentiveness. Another family member who has been there for two years called this "the best facility" they have experienced, praising the staff as awesome and noting that the team always has time for questions and supportive responses to concerns. The sense of relief and gratitude was palpable as they described overcoming the anxiety and guilt that often accompanies moving a loved one into long-term care.

Longer-tenured residents and their families described a culture of responsiveness and ongoing improvement. A reviewer whose older brother had been there about a year emphasized that the nurses and aides do a good job, and that leadership - specifically the head of nursing and the assistant - are accessible and responsive to questions and calls. Another account highlighted tangible upgrades over the past year, including painting and other aesthetic improvements and the replacement of the food staff, which led to improved meals. The messages consistently reinforce the idea that visible, incremental changes in the environment and in dining services translate into a markedly better living experience for residents.

The importance of visiting and staying engaged with a loved one's care was repeatedly underscored. One commenter suggested that the key to success in any facility is regular, varied visits, ideally from a family who can offer different perspectives on their loved one's routine and needs. A number of reviews emphasize the sense of community and family-like care that shines through when staff treat residents as if they were their own relatives. In particular, many references to the nursing leadership - especially Don (Jobe) and, in other messages, DoN Joddie Naeseth - portray a culture in which every resident is regarded with respect and warmth. A father-in-law's recovery story captured the strongest of these testimonials: after a hip replacement, and with a leg length discrepancy corrected, the therapy team led by Ken helped him regain walking function, endurance, and even weight loss through healthier meals and more activity. The reviewer called Friendship Haven "LIFE CHANGING," insisting that staff treated him like family and that the care ethos extended well beyond clinical routines to shape a supportive, hopeful environment.

But the reviews are not without sharp warnings. A particularly strong critique described a negative experience in which the front desk was understaffed, leading to a 10-minute wait in the hall for a room assignment and a sense that nurses and other staff were largely unoccupied. The reviewer noted recurring "I don't know" responses from morning staff, suggested a systematic breakdown in accountability, and ultimately moved their loved one to another facility. Additional grievances focused on HVAC problems in a specific wing (the 400 hall) with long-standing air conditioning issues, and on daily routines that seemed misaligned with resident needs - such as a pattern of waking residents late, keeping them in bed all day, and shifting blame from one staff group to another. There were broader concerns about priorities in patient care: delays in responding to urgent needs, prolonged times to attend to a patient with diarrhea and an existing sacral wound, and even unaddressed issues like tiny insects on sinks. Some reviewers were more direct: they urged others not to bring their loved ones to Friendship Haven, citing dehydration that led to hospitalization and a perceived failure to act promptly on medical concerns. These accounts culminated in stern warnings against the facility, underscoring real distress and lost confidence.

Amid the mixed reviews, there are many testimonials of strong, positive, and enduring relationships with staff across roles. A set of comments highlighted individuals who made a meaningful difference: a patient advocate in Medical Records, Jo Julitta Phillips, who handles transportation logistics and systematizes smooth transitions; activity leaders such as Jennifer (who runs programs) and Madison (the social worker); and Yolanda (the discharge planner) who left a lasting impression with families. The tone here is one of appreciation for specific people who go above and beyond to create meaningful experiences for residents. A volunteer who helped with a cotton candy activity spoke warmly about Jennifer's leadership and the sense of love and engagement they observed among residents, an experience that reinforced the facility's community focus. Another reviewer, Brigitte from Faithbridge Caregivers and Transportation, wrote a full endorsement of Friendship Haven - calling the team professional, compassionate, and dedicated to the highest standards of care - and praised the facility's cleanliness, community events, and the fall festival that drew hundreds of attendees. These narratives reinforce a picture of a facility that can - and does - foster a sense of belonging, joy, and connection when the culture is functioning well.

Finally, several reviews tie together threads about wound care, physical therapy, and overall safety. A commenter noted that their mother came to Friendship Haven specifically for wound care, and praised the wound care nurse as amazing, with polite and responsive staff across the board. In another positive account, a family described reunion with physical therapy that helped their mom regain strength and independence after a hospital stay, reporting that she found the staff friendly, knowledgeable, and supportive, and that she felt confident in the care she received. The clean and well-maintained environment repeatedly emerges as a strength, with a sense that when the facility operates smoothly, residents feel cared for, protected, and inspired to participate in activities and community life.

In sum, Friendship Haven appears to be a place of strong, heartfelt care and genuine devotion from many of its staff, with multiple families describing transformative improvements over time, especially in nursing responsiveness, therapy outcomes, cleanliness, and social engagement. Yet the landscape is not uniformly positive. Several reviews flag serious concerns around front-d desk coverage, timely responses to urgent care needs, infection control issues, and facility-wide communication. The recurring message is that the quality of care at Friendship Haven can be excellent and deeply comforting, but it requires consistent staffing, proactive responsiveness, and ongoing attention to family input. For families considering this facility, the strongest guidance is to visit frequently and at different times, observe how the staff engage with residents and families, and weigh the facility's capacity for reliable, timely care against the hopeful, community-centered culture that many reviewers celebrate.

This area of Friendswood, Texas offers convenient access to several pharmacies, medical facilities, restaurants, cafes, transportation options, parks, hospitals, theaters, and places of worship. With multiple Walgreens and CVS pharmacies nearby, as well as various physicians' offices and medical clinics within a few miles radius, residents have easy access to healthcare services. There are also a variety of dining options available including fast-food chains like Whataburger and Taco Bell, as well as sit-down establishments like Good Vibes and Pho Yen Restaurant. For coffee lovers, there are several Starbucks locations in the vicinity. In terms of recreation, there are parks such as Challenger 7 Memorial Park and Bay Knoll Park nearby for outdoor activities. Additionally, Clear Lake Regional Heart Tower and UTMB Health Clear Lake Campus provide hospital services in close proximity. Overall, this part of Friendswood offers a range of amenities that would cater well to seniors looking for a convenient and accessible living environment.

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• Good Neighbor Pharmacy (2.5 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.1 miles)

Physicians

• Friendswood Medical Arts Clinic (0.8 miles)
• Utmb Friendswood Pain and Neurology Clinic (0.8 miles)
• Spuhler Medical Associates PA (1.2 miles)
• Philomena Dr - Ukwade Philomena Ukwade MD (1.8 miles)
• Stockman Patricia W MD - Pediatric & Adult Primary Care (1.9 miles)
• Pearland Pediatrics, PA (2.9 miles)
• Kelsey-Seybold Clinic (3.5 miles)

Restaurants

• Good Vibes (1.6 miles)
• Whataburger (1.8 miles)
• Taco Bell (1.9 miles)
• Pho Yen Restaurant (2 miles)
• Chick-Fil-A (2.1 miles)
• MOD Pizza (2.1 miles)
• Whataburger (3 miles)

Cafes

• Starbucks (1.9 miles)
• Summer Moon Coffee (2.1 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.5 miles)
• Black Rock Coffee Bar (4 miles)
• Starbucks (4.7 miles)
• Starbucks (5.5 miles)

Transportation

• Pearland Regional Airport (LVJ) (2.7 miles)

Parks

• Challenger 7 Memorial Park (3.8 miles)
• Bay Knoll Park (4.4 miles)
• Sagemeadow Park (5 miles)
• Bay Pointe Neighborhood Park (5.4 miles)
• University Green Park - Doggie Walk/Run (6 miles)

Hospitals

• Clear Lake Regional Heart Tower (4.5 miles)
• UTMB Health Clear Lake Campus (4.6 miles)

Theaters

• Cinemark (4.6 miles)

Places of Worship

• St Bernadette Catholic Church (4.7 miles)
• Nassau Bay Baptist Church (6.2 miles)