Friendship Haven Healthcare And Rehabilitation Center

Pros

• Many residents appreciate the cleanliness and spaciousness of their rooms in Friendship Haven Healthcare and Rehabilitation Center.
• The staff is often described as courteous, accommodating, and prompt when responding to calls for assistance.
• Residents enjoy the variety and quality of food served, finding the menus to be good.
• The facility features a physical therapy gym, a dining room, and an activities room that provide engaging options for residents.
• Positive experiences highlight the good care provided by many staff members, especially during times of exceptional service cycles.
• The welcoming entrance with flowers and landscaping adds to the overall pleasant atmosphere of the facility.
• Some family members feel reassured by their loved ones receiving care close to home in a facility that offers various activities such as bingo and movies.

Cons

• The facility was described as extremely unsafe, with a majority of employees only there for a paycheck and non-transparent communication regarding patient care.
• A family member reported poor communication, receiving wrong information, and experiencing long wait times for assistance.
• Multiple reviewers noted that the food served was unappetizing or cold, negatively impacting residents’ nutrition.
• There were complaints about staff mistreating residents, including yelling at them during night shifts and providing inadequate care.
• Several individuals stated that their loved ones were frequently left in wet Depends or bed sheets, indicating neglect in hygiene care.
• A reviewer mentioned that their family member felt abandoned and likened their experience to being treated like a mushroom with little attention from staff.
• One individual expressed disappointment over the lack of timely responses from medical personnel regarding their loved one's health issues, particularly when COVID-19 was involved.
• Another commenter emphasized that belongings frequently went missing from patients’ rooms, indicating disorganization and lack of accountability among the staff.

Review

Friendship Haven Healthcare and Rehabilitation Center has garnered a wide array of opinions from those who have experienced its services, displaying both commendable aspects and significant issues. The reviews reveal a complex facility that some praise for its cleanliness, prompt staff responses, and amenities while others condemn for inadequate care, poor communication, and unsatisfactory living conditions.

Many reviewers highlight the positive elements of their stay at Friendship Haven. One resident noted that the center is large and well-maintained, featuring a physical therapy gym, dining room, activities room, and daily housekeeping services. The meals were described as good with diligent delivery times for breakfast, lunch, and dinner. Residents appreciated the courteous and prompt service from the staff and remarked on the engaging activities provided to help sustain social interaction among patients. Those in favor of the facility lauded it as one of the better options available in a sector known for frequent quality fluctuations.

However, contrasting experiences emerged from other individuals who painted a different picture of care at Friendship Haven. Some family members expressed serious concerns about communication lapses regarding their loved ones' health statuses. Instances were recounted where family members felt neglected or were unable to obtain timely updates on pressing issues such as COVID-19 diagnoses or changes in treatment plans. Statements suggesting that employees prioritized their own conversations over patient care highlighted an apparent lack of attentiveness to residents’ needs.

Complaints about staffing shortages also surfaced repeatedly across reviews; families criticized the facility for failing to adequately respond to numerous patients requiring assistance simultaneously. This lack of personnel resulted in complaints about delays in responding to calls for help or basic needs—highlighted by stories of residents being left unattended for hours—or insufficient individual attention during therapy sessions. A particularly distressing account revealed how a resident felt abandoned during critical moments when they soiled themselves due to long wait times.

The condition of rooms and general cleanliness was another contentious topic among reviewers. While some noted that their accommodations were satisfactory if somewhat dated, others reported overwhelming odors linked to bodily fluids indicating poor sanitation practices within specific units. Several individuals described witnessing unkempt areas within hallways filled with dirty linens or disheveled guest chairs—the latter leaving guests feeling uncomfortable and even distressed by what they perceived as neglectful treatment standards.

Lastly, several reviewers emphasized food quality as another area needing improvement; many found meals unappetizing or served cold after prolonged waits while dining room patrons were attended first. Essential dietary considerations like diabetic meal plans seemed overlooked for some residents who had specific health requirements—compounding frustrations expressed by loved ones concerned about their nutritional welfare.

Despite these glaring criticisms, there are those who nevertheless found solace during difficult times; one review recounts heartfelt gratitude towards compassionate staff members attending a mother’s funeral—a testament perhaps shared by others who experienced special acts of kindness amidst broader systemic failures witnessed throughout their stays at Friendship Haven Healthcare and Rehabilitation Center. As depicted through these mixed narratives—from satisfaction to disappointment—it becomes clear that visitors encountered fluctuating degrees of care shaped distinctively by each person's unique experience at this facility.

Physicians

• Stockman Patricia W MD - Pediatric & Adult Primary Care (0.3 miles)
• Philomena Dr - Ukwade Philomena Ukwade MD (0.8 miles)
• Spuhler Medical Associates PA (1 miles)
• Friendswood Medical Arts Clinic (1.2 miles)
• Utmb Friendswood Pain and Neurology Clinic (1.2 miles)
• Spuhler Medical Assoc (2.1 miles)
• Kelsey-Seybold Clinic (4 miles)

Restaurants

• Pho Yen Restaurant (0.3 miles)
• Taco Bell (0.4 miles)
• MOD Pizza (0.4 miles)
• Whataburger (0.4 miles)
• Chick-Fil-A (0.4 miles)
• Good Vibes (3.3 miles)
• The Cheesecake Factory (3.6 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (2 miles)
• Walgreens (2.6 miles)
• Walgreens (3.6 miles)
• Good Neighbor Pharmacy (4 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (5.4 miles)

Cafes

• Starbucks (0.4 miles)
• Summer Moon Coffee (0.4 miles)
• Panera Bread (4.2 miles)
• Starbucks (4.3 miles)
• Black Rock Coffee Bar (4.3 miles)
• Starbucks (4.5 miles)
• Starbucks (5.1 miles)

Transportation

• Pearland Regional Airport (LVJ) (3.1 miles)

Theaters

• Cinemark (4.3 miles)

Parks

• Challenger 7 Memorial Park (4.5 miles)
• Bay Knoll Park (5.6 miles)

Hospitals

• Clear Lake Regional Heart Tower (4.6 miles)
• UTMB Health Clear Lake Campus (4.8 miles)

Places of Worship

• St Bernadette Catholic Church (5.5 miles)
• Nassau Bay Baptist Church (6.2 miles)