Friendship Haven

Pros

• Friendship Haven is described as a standout facility with professional, compassionate staff dedicated to high-quality care.
• The level of care and staff concern is considered vastly improved compared to other facilities.
• The staff consistently has time to answer questions and support families.
• The therapy team helped residents regain function, with notable improvements in walking, endurance, and overall strength.
• The Director of Nursing, Joddie Naeseth, emphasizes treating every resident like a parent or grandparent.
• The facility is clean, well-maintained, and safe, with residents appearing happy and engaged.
• Meal quality has improved since staffing changes.
• Friendship Haven is life-changing for families and residents.
• Community events, like the fall festival, demonstrate strong community involvement and support.
• Transportation coordination through Jo in Medical Records is dependable and smooth.

Cons

• The reviewer stated that the facility did not meet expectations due to a lack of front desk staff and unoccupied nurses during their mother's admission.
• The reviewer noted ongoing AC issues on 400 hall, with maintenance repeatedly saying they were looking into it.
• They described staff as prioritizing niceness over competence, with 50-minute delays to clean a patient after diarrhea and a sacral wound.
• They reported little bugs or ants crawling on the sink and that the issue was not resolved after multiple complaints.
• They claimed their mother's dehydration occurred and led to hospitalization, suggesting concerns were not adequately addressed.
• They described the staff and administration as terrible.
• They described the facility as dirty, with bed sores, urine and fecal-soaked beds, mold and mildew, roaches, and terrible food.
• They called it the worst rehab facility they have ever been to.
• They advised against bringing family members to the facility.

Review

Friendship Haven inspires a wide range of experiences among families, from overwhelmingly positive to intensely critical. Across the board, several reviewers praise the facility for noticeably improved care, responsive staff, and genuine warmth toward residents. Families of newly transferred residents repeatedly note that the level of care and the staff's concern are leaps and bounds above what they had seen elsewhere. A number of accounts mention that meals and food service have been a bright spot for loved ones, with one reviewer even highlighting how pleased her brother was with the food. The sentiment is that, once you're in, the atmosphere at Friendship Haven tends to feel like a community where people know and care about their residents.

Long-term resident families echo these sentiments with equally strong praise. One reviewer with a mother who has been at the facility for two years describes Friendship Haven as the best facility they've ever visited, thanks to a supportive staff that is always available to answer questions. The head of nursing and the nursing team are repeatedly described as responsive, and the team culture - especially the DON, Jobe or Joddie Naeseth - emerges as a recurring highlight, with expressions that every resident deserves to be treated with the same care and attentiveness one would offer a grandparent. The message from multiple voices is that this is a place where staff go above and beyond, not only performing tasks but building a caring culture.

There are especially striking success stories that illustrate the impact of attentive, coordinated care. One family recounts a father-in-law who needed a hip replacement and rehabilitation after a car accident left him with a markedly shorter leg. Thanks to an experienced therapy team led by Ken and others, the family notes that the hip lengthened his leg closer to normal, his gait improved dramatically, and his endurance and overall strength increased significantly. They describe him as walking more smoothly than in 60 years and having healthier meals, with physical therapy helping him regain independence. The care team is repeatedly described as treating him "like a beloved member of their own family," and the overall tone is one of gratitude for a rehab experience that felt transformative.

In addition to clinical care, reviewers celebrate the facility's sense of community and its event programming. A volunteer recounts meeting staff members such as Jennifer, who runs activities, and was impressed by the way she engaged residents. The volunteer also notes Madison, the social worker, and Yolanda, the discharge planner, taking time to connect and collaborate, which spoke to the facility's dedication to social as well as medical needs. A fall festival is singled out as a standout moment - more than 300 people from the Friendswood community and local medical community attended, underscoring Friendship Haven's role as a hub of connection and activity rather than simply a place for bed-bound care. The positive energy from staff and volunteers reinforces the sense that Friendship Haven strives to be a welcoming, supportive environment.

Yet the experience is not uniformly flawless. A portion of reviewers recount significant disappointments, particularly around administrative efficiency and day-to-day operations. One account describes a disappointing visit where there was a lack of front-desk staff, leaving a family waiting in a hallway for help with a room assignment, and the nurses appearing unoccupied. This led to a decision to transfer their loved one to another facility, with a strong admonition against bringing family members in that particular location. Other critics highlight ongoing maintenance and climate-control problems, especially in the 400 hall, where heating in June and July has been described as a chronic issue with repeated assurances that the maintenance person would address it - yet little substantive relief. The same reviewer points to inconsistent routines around getting residents out of bed in the morning and back to bed after meals, with finger-pointing and a sense that staff were not addressing the underlying needs.

More procedural and care-quality concerns appear in another set of reviews. Critics report delays in responding to basic needs - such as cleaning up a patient with a sacral wound or addressing dehydration that ultimately required hospitalization. They describe insufficient training for some staff in balancing priorities, noting that cleaning up a patient after a bowel incident and caring for wounds should take precedence over routine tasks like removing breakfast trays. Problems with the facility's sanitation and cleanliness are also mentioned, including tiny insects on a sink and even a roach problem in some rooms. Some reviewers express frustration at feeling unheard by administration or the nursing director, requesting direct contact to discuss concerns; one account explicitly states they would not recommend the place.

There are also voices that describe a more complicated, mixed-to-positive reality. A reviewer who viewed Friendship Haven as a good temporary home for a mother recovering from hospitalization highlighted specific staff members - Melissa, Yolanda, Ken, and Lori - as supportive, approachable, and trustworthy. This comment frames Friendship Haven as a place where families can feel confident in their loved one's care during recovery phases, with clear appreciation for individual staff members who were especially helpful and empathetic. Another harsh critique, though less representative of the overall thread, paints a starkly negative picture - claiming dirty conditions, dishonest practices, bedsores, urine and fecal-soaked beds, mold, mildew, roaches, and terrible food - stating that such experiences render the facility unfit.

Taken together, the collection of reviews paints a multifaceted portrait of Friendship Haven. The strongest threads emphasize a culture of compassionate care, responsive nursing leadership, meaningful therapy outcomes, and an engaged community environment that values resident happiness and family involvement. These accounts frequently mention tangible improvements in residents' health and mobility, enhanced communication with families, and a robust sense of community at events like the fall festival. On the other hand, several accounts flag serious operational deficiencies - front-desk coverage gaps, inconsistent maintenance response, concerns about cleanliness and infection control, and perceived gaps in care priorities - that call for administrative attention and ongoing improvement. The consensus is clear: Friendship Haven has the potential to be a life-changing, supportive home for many residents when care teams are consistently aligned, well-trained, and adequately resourced, but it also faces real challenges that must be addressed to ensure every resident receives the dependable, high-quality care described by so many of its advocates.

This area of Friendswood, Texas offers a convenient and diverse array of amenities for senior living. With multiple physicians, pharmacies, and hospitals within a short distance, residents can easily access medical care when needed. Additionally, there are several dining options ranging from fast food to sit-down restaurants for convenient meals. The presence of cafes like Starbucks and Summer Moon Coffee provide nice spaces for socializing or enjoying a cup of coffee. For entertainment, there is a nearby theater and parks for leisurely walks or picnics. Overall, this part of Friendswood combines accessibility to essential services with opportunities for relaxation and community engagement, making it a promising choice for senior living.

Physicians

• Stockman Patricia W MD - Pediatric & Adult Primary Care (0.3 miles)
• Philomena Dr - Ukwade Philomena Ukwade MD (0.8 miles)
• Spuhler Medical Associates PA (1 miles)
• Friendswood Medical Arts Clinic (1.2 miles)
• Utmb Friendswood Pain and Neurology Clinic (1.2 miles)
• Spuhler Medical Assoc (2.1 miles)
• Kelsey-Seybold Clinic (4 miles)

Restaurants

• Pho Yen Restaurant (0.3 miles)
• Taco Bell (0.4 miles)
• MOD Pizza (0.4 miles)
• Whataburger (0.4 miles)
• Chick-Fil-A (0.4 miles)
• Good Vibes (3.3 miles)
• The Cheesecake Factory (3.6 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (2 miles)
• Walgreens (2.6 miles)
• Walgreens (3.6 miles)
• Good Neighbor Pharmacy (4 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (5.4 miles)

Cafes

• Starbucks (0.4 miles)
• Summer Moon Coffee (0.4 miles)
• Panera Bread (4.2 miles)
• Starbucks (4.3 miles)
• Black Rock Coffee Bar (4.3 miles)
• Starbucks (4.5 miles)
• Starbucks (5.1 miles)

Transportation

• Pearland Regional Airport (LVJ) (3.1 miles)

Theaters

• Cinemark (4.3 miles)

Parks

• Challenger 7 Memorial Park (4.5 miles)
• Bay Knoll Park (5.6 miles)

Hospitals

• Clear Lake Regional Heart Tower (4.6 miles)
• UTMB Health Clear Lake Campus (4.8 miles)

Places of Worship

• St Bernadette Catholic Church (5.5 miles)
• Nassau Bay Baptist Church (6.2 miles)