North Pointe Nursing And Rehabilitation

Pros

• Mellissa at North Point Nursing is praised as an expert in her field, providing genuine concern and assistance to families navigating the Medicaid system.
• The facility has comfortable rooms and offers enjoyable activities for residents.
• Many residents appreciate the quality of food served at the facility and express satisfaction with the staff's friendliness.
• One reviewer highlights the outstanding care provided by Certified Nursing Assistants, noting their compassion, hard work, and personal pride in grooming and caring for residents.
• A family member expresses gratitude for the individualized care their loved ones received during their stay at North Pointe, emphasizing how well the staff accommodated different needs.

Cons

• The staff is horribly understaffed, leading to inadequate care and attention for residents.
• Residents regularly wait hours for assistance after pushing call buttons.
• Complaints are met with hostility and inaction from management, with no accountability for poor care.
• Patients often go weeks without receiving proper hygiene and medication management.
• Management has experienced frequent turnover, resulting in chaos and poor continuity of care.
• There are reports of physical mistreatment by staff towards residents.
• Many residents experience unsanitary living conditions, such as dirty clothing and rooms that smell of urine.
• The quality of food and overall satisfaction with meals are consistently reported as low by residents.
• Staff frequently prioritize personal activities over patient care, leading to dangerous situations for residents.
• Family members feel pressured to accept substandard conditions due to their loved ones' fears of worse alternatives elsewhere.

Review

Navigating the complexities of the Medicaid system to find suitable care for a loved one is often a daunting task. Many families have shared their experiences with North Point Nursing, revealing a wide spectrum of sentiments about the facility's quality of care. On one hand, some reviewers commend individual staff members, like Mellissa, who have provided exceptional assistance and support during difficult times. Families expressed deep gratitude for her expertise in managing their loved ones' needs and facilitating smoother transitions within the healthcare system. Such testimonials highlight moments where genuine concern and compassionate care made a difference in navigating an otherwise overwhelming situation.

Contrastingly, many reviews present an alarming picture of North Point Nursing?s operational standards and patient care practices. Complaints about unclean clothing, unpleasant odors in residents' rooms, and inadequate hygiene practices are frequently mentioned by disgruntled family members. One reviewer described their mother being left on a bedpan for hours or sitting in urine-soaked sheets overnight due to insufficient staffing levels?an astonishing lack of attention towards basic human dignity that raises serious ethical concerns. Individual accounts detail not just neglect but also instances of improper treatment by staff towards elderly residents who are vulnerable and reliant on caregivers.

One particularly troubling narrative involved medication management lapses that resulted in severe health consequences; a patient experienced a seizure after her medications were withheld for three days without proper communication among staff. This incident exemplifies how systemic failures can directly endanger resident well-being, leading concerned families to question how many more similar situations may be occurring behind closed doors?especially affecting those who cannot advocate for themselves due to conditions like dementia or cognitive impairments.

Administrative consistency?or rather, the lack thereof?also emerges as a critical issue within North Point Nursing. Several reviewers noted rapid turnover rates among leadership positions such as Administrators and Directors of Nursing, contributing to further chaos within the facility. With frequent changes in management, continuity of care suffers significantly; dedicated staff become frustrated while trying to uphold standards without proper guidance or stability. Residents' complaints appear to be met with defensiveness from management rather than proactive responses aimed at corrective measures.

In stark contrast to numerous negative experiences at North Point Nursing stands an account from another family expressing satisfaction with their extended experience at the facility over several years. They praised not only the caring nature of the certified nursing assistants but also highlighted instances where residents received individualized attention that helped them feel maintained and valued as individuals rather than mere patients under corporate oversight.

Ultimately, these divergent reviews encapsulate an ongoing struggle between commendable personal interactions with certain nursing staff versus systemic deficiencies plaguing overall operations at North Point Nursing. While some families express hope due to specific positive experiences with particular employees or small pockets of good practice observed during visits, it is evident that substantial improvements need to be made across all areas?from staffing levels ensuring adequate patient supervision to fostering accountability among leadership?to create an environment truly deserving of trust when it comes to providing essential eldercare services. The juxtaposition between heartfelt testimonials and grave warnings serves as both encouragement for potential improvements while simultaneously sounding alarms about persistent issues requiring immediate attention in facilities catering to society?s most vulnerable members.

Restaurants

• Burger King (0.2 miles)
• Horizon 76 American Gr (1 miles)
• McDonald's (1 miles)
• Taco Casa (2.1 miles)
• Maria Cuca's Mexican Cuisine (2.2 miles)
• Sonic Drive-In (2.8 miles)
• Los Molcajetes (2.8 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.6 miles)

Cafes

• Rosa's Cafe (0.4 miles)
• Starbucks (3.5 miles)
• Starbucks (3.9 miles)
• Roots Coffeehouse (4.5 miles)
• Starbucks (4.9 miles)
• Starbucks (5 miles)
• The Market (7.3 miles)

Places of Worship

• St Elizabeth Ann Seton Catholic Church (0.9 miles)
• Gateway Church North Fort Worth Campus (2.2 miles)
• Wellspring Church (2.7 miles)
• Gateway Church (3 miles)
• First Baptist Church of Keller (3.4 miles)
• Keller United Methodist Church (4.1 miles)
• Alliance Community Fellowship (5.1 miles)

Parks

• Capp Smith Park (1.3 miles)
• Ridgeview Farms Park (4.7 miles)
• Bedford Bark Park (7.5 miles)

Physicians

• Texas Digestive Disease Consultants: Fort Worth - North Beach St (2.6 miles)
• Kathryn Mandal, MD - Continuum Internal Medicine and Pediatrics (2.6 miles)
• Kane Hall Barry Neurology: Kane Jerome M MD (2.6 miles)
• Keller Family Medical Center (3.4 miles)
• Altig Optical (3.5 miles)
• Cornerstone Family & Sports Medicine (3.5 miles)
• North Hills Family Medicine (3.8 miles)

Theaters

• Cinemark (3.6 miles)

Hospitals

• Cook Children's Urgent Care Alliance (4.1 miles)
• Texas Health Harris Methodist Hospital Alliance (4.3 miles)