Hollymead

Pros

• One family expressed gratitude for the staff at Hollymead, noting that they were nice and helpful in caring for their loved one.
• A reviewer mentioned that the staff at Hollymead kept them well informed during a challenging year with COVID-19.
• A family member indicated that their loved one was gaining weight and adjusting to the food, suggesting satisfaction with nutritional care.
• The facility provided adequately sized rooms with amenities like a fridge, microwave, and TV, which contributed to a comfortable environment for residents.

Cons

• Patients are often neglected and left in soiled conditions for extended periods.
• The facility is understaffed, leading to inadequate care and attention for residents.
• Staff members are frequently unresponsive, rude, or dismissive towards patient needs.
• Communication between staff, management, and families is severely lacking.
• Residents experience poor hygiene care, such as remaining in dirty clothes and unclean environments.
• Promises made during the admission process regarding care standards are not fulfilled.
• There are alarming incidents of patients being ignored for hours, leading to dangerous health situations.
• Meals served to residents are unappetizing and do not meet dietary needs appropriately.
• Families feel compelled to intervene personally to ensure their loved ones receive necessary assistance.
• Many complaints suggest a general lack of compassion from the staff towards residents' dignity and well-being.

Review

Hollymead has received a disturbing array of reviews from families and friends of residents, presenting a consistent narrative of discontent regarding the quality of care provided. Many reviewers express deep frustrations with what they perceive as neglect, mismanagement, and an overall lack of compassion from the facility's staff. Several accounts detail harrowing experiences where loved ones were left unattended for extended periods, leading to severe health complications—including one chilling case in which a father had to have his leg amputated after developing a blood clot due to being left without adequate physical therapy and attention during a COVID-19 infection.

The complaints highlight not only physical neglect but also emotional disregard for patients’ dignity. One reviewer recounts their experience visiting a friend who required assistance with personal hygiene but was left waiting for over two hours while staff members laughed and joked nearby, eventually calling for help only to be met with indifference. The lack of timely response to calls for assistance stands out across multiple reviews; families describe situations where call lights went unanswered and phones were often ignored, resulting in their loved ones suffering unnecessarily—some even enduring excrement-soiled sheets until family members intervened.

The admissions process at Hollymead has also come under scrutiny. Families described being dazzled by false promises during admission tours that painted an overly optimistic picture of care that sharply contrasted with the reality faced once their loved ones were moved in. Reports indicated that rooms shown during pre-admission visits bore little resemblance to the actual accommodations provided, leading families to feel deceived. Additionally, several reviewers noted that despite being warned about staffing shortages upfront, they did not expect their relatives would receive such scant attention post-admission—a naive hope shattered by dismal experiences.

Food quality is another recurring theme throughout many reviews—patients are served unappetizing meals that do not meet dietary needs or preferences, leaving them hungry and dissatisfied. General statements from families suggest that catering seems oriented more towards cost-effectiveness than nutritional adequacy or palatability. This reflects broader concerns regarding how the facility prioritizes profit over patient well-being, which leads some families to declare Hollymead as merely a money-grab operation focused on maximizing revenue instead of genuinely caring for those entrusted into its care.

In stark contrast to the overwhelming negativity expressed in other accounts of care at Hollymead are a few positive testimonials highlighting particular staff members’ dedication and attentiveness despite systemic issues related to staffing levels and management practices. Some family members praised specific nurses and CNAs who demonstrated kindness toward patients during challenging times—illustrating that while there may be pockets of commendable service within Hollymead’s ranks, clients' negative experiences seem too pervasive to dismiss as isolated incidents.

Ultimately, these collective narratives reflect serious systemic problems at Hollymead regarding patient care standards—and cautionary tales abound urging potential visitors or new residents' families against placing their loved ones within this facility's walls. As numerous reviewers emphasized: regular check-ins on patients are vital if families choose this location; however, many conclude it would be prudent to look elsewhere entirely due to the apparent risks associated with inadequate monitoring and overall operational dysfunction within this nursing home environment. Each story shared reveals deeper questions about how healthcare facilities can prioritize quality over profit amidst growing elderly populations requiring compassionate care.

Pharmacies

• Kroger Pharmacy (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• Local Pint (0.6 miles)
• Fuzzy's Taco Shop (1.7 miles)
• McDonald's (1.9 miles)
• Taco Bell (1.9 miles)
• Chick-Fil-A (2 miles)
• Anamia's (2.1 miles)
• McDonald's (2.2 miles)

Physicians

• Pediatric and Family Physicians (0.8 miles)
• Orthopedic Associates (0.9 miles)
• Kids First Pediatrics (2.5 miles)
• Bartonville Family Medical (4.3 miles)
• Texas Digestive Disease Consultants: Southlake (7.7 miles)
• All-Star Orthopaedics (7.9 miles)
• Women's Centre (9.7 miles)

Places of Worship

• Trietsch Memorial United Methodist Church (1.9 miles)
• Gateway Church (7.1 miles)
• First Baptist Church at The Fields (8.4 miles)
• Ismaili Jamatkhana & Center (9.6 miles)

Theaters

• 0160 Amc Bar Highlands (2.5 miles)
• AMC DINE-IN Grapevine Mills 3 (5.4 miles)
• Cinemark (6.3 miles)
• Cinemark 14 (9.5 miles)

Parks

• Twin Coves Park (2.6 miles)
• Shadow Ridge Park (2.9 miles)
• Sommerset (9.8 miles)

Hospitals

• Medical Center of Lewisville (3.8 miles)
• Methodist Southlake Hospital (7.3 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (7.5 miles)

Cafes

• Starbucks (8 miles)
• The Market (8.7 miles)

Transportation

• Trinity Mills Station (9.3 miles)
• Terminal B (9.6 miles)
• Terminal A (9.6 miles)
• American Airlines Admirals Club (9.7 miles)
• American Airlines Admirals Club (9.8 miles)
• DFW Apron (9.8 miles)
• Dallas Fort Worth International Airport (DFW) (10 miles)