Mountain Villa Nursing Center

Pros

• The staff at Mountain Villa Nursing Center demonstrated impressive responsiveness and knowledge, providing consistent care to residents.
• Residents were looked after daily by the same nurses and aides, which was crucial for those who have difficulty with changes in routines.
• The facility maintained a clean and safe environment, putting visitors at ease during their visits.
• Staff members made an effort to create a sense of community and get to know the residents' personalities.
• They were accommodating with special requests for visitation, fostering a welcoming atmosphere for families.

Cons

• The nursing center feels overcrowded, understaffed, and very dirty.
• Residents are left yelling in bed while staff members walk around and do not assist them.
• There is a lack of responsiveness from some staff, making families feel unwelcome during visits.
• The facility gives the impression that it is a place where people are sent to wait for or hasten their death.
• Personal belongings can go missing without notice after resident relocation.

Review

Mountain Villa Nursing Center has garnered a range of feedback from families and visitors, reflecting varied experiences concerning the quality of care provided to residents. The accounts illustrate a stark contrast between different residents' experiences, showcasing both positive aspects and areas of concern.

One review recounts a deeply troubling experience where the reviewer’s grandfather was transferred to Mountain Villa after a medical need arose, specifically the use of a Foley catheter. Initially, he appeared to be doing well; however, his health rapidly deteriorated shortly after his admission. This alarming decline was accompanied by the onset of a serious infection, raising questions about the level of medical oversight and responsiveness at the facility. Notably, the reviewer described an unsettling atmosphere within the center—claiming it felt cluttered and chaotic due to overcrowding and understaffing. Such conditions naturally lead to worries regarding hygiene and resident safety; in fact, they recounted personal encounters with roaches during visits—a detail that starkly underscores concerns regarding cleanliness. Furthermore, instances in which residents’ belongings went missing after unexpected room changes added to feelings of hostility and neglect.

Another family member echoed similar sentiments about overcrowding but noted that some staff members made efforts to address patients' needs compassionately. The atmosphere at Mountain Villa during this visit suggested that while some caregivers were attentive—taking time to interact with residents—the overall handling of urgent situations fell short in certain instances. Some residents were reportedly left unassisted despite calling for help, leading to distressing scenarios. However, amidst these challenges, there remained acknowledgment that parts of the facility were clean and that certain staff members genuinely cared for the residents’ wellbeing. While remodeling efforts indicated possible improvements on the horizon, there remained a sense that fundamental issues needed immediate attention.

In contrast to these more critical assessments, one review offered praise for Mountain Villa Nursing Center based on their uncle's lengthy stay there. Family members appreciated that staff showed familiarity with their uncle’s routines—an essential consideration given his discomfort with change—indicating stability within care teams as familiar aides consistently looked after him throughout his stay. This consistency appears vital not only for comfort but also for safety within such environments where routine disruptions can lead to increased anxiety among residents.

Moreover, this review emphasized how well staff engaged with their uncle’s personality traits; they recognized his humor and would participate in lighthearted banter—elements crucial in fostering enjoyable interactions between caregivers and residents alike. The relationship-building aspect illustrated an important commitment from staff towards making resident experiences feel more personalized rather than institutionalized.

While individual perspectives vary dramatically about Mountain Villa Nursing Center's overall operation—from perceptions of neglect or overwhelming chaos versus affirmations of attentive care—the reviews suggest underlying themes concerning staffing levels and training must be addressed thoroughly. There is recognition that cleanliness is non-negotiable when caring for vulnerable populations; furthermore, ensuring adequate staffing is equally paramount in providing timely assistance when needed most.

Ultimately, these reviews paint a multifaceted picture: one that reflects potential improvements alongside significant shortcomings influencing resident well-being within Mountain Villa Nursing Center. It highlights pressing concerns surrounding patient dignity amidst allegations of negligence while simultaneously acknowledging instances wherein dedicated staff strive to create supportive environments—a duality that calls for careful reflection by administrators aiming for excellence in elder care services.

Restaurants

• Gussie's Tamales & Bakery (0.6 miles)
• Bamford DFAC Chow Hall (2.1 miles)
• Whataburger (2.7 miles)
• Hope and Anchor (2.8 miles)
• Whataburger (2.9 miles)
• Crave Kitchen & Bar (3 miles)
• Los Bandidos De Carlos & Mickey's (3 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.7 miles)
• Walgreens (3.7 miles)
• Walgreens (4.1 miles)

Cafes

• L & J Cafe (2 miles)
• Teapioca Lounge (2.9 miles)
• Starbucks (3 miles)
• District Coffee (3.5 miles)
• Starbucks (4.9 miles)
• Caffenio (5.2 miles)
• El Puente (6 miles)

Hospitals

• Sierra Medical Center (2 miles)
• Texas Tech Medical Center (2.8 miles)
• University Medical Center of El Paso (2.9 miles)
• El Paso Children's Hospital (2.9 miles)
• Providence Memorial Hospital (3.2 miles)
• Nucleo Hospitalario Med (4.1 miles)
• Issste (4.4 miles)

Physicians

• Westside Pediatric Night Clinic (2.9 miles)
• El Paso Cardiology Associates (2.9 miles)
• Surgical Center of El Paso (3.1 miles)
• Las Palmas Medical Center Auxiliary (3.2 miles)
• El Paso Eye Surgeons (3.2 miles)
• Acosta Medina Luz del Carmen Dra (4.2 miles)
• Muñoz Hernandez Fco Javier Dr (4.2 miles)

Parks

• Parque Chamizal (3.9 miles)
• Chihuahuita Park (4.1 miles)
• Crestmont Park (4.5 miles)
• Ascarate Park (4.8 miles)

Transportation

• Hertz Rent A Car (4 miles)
• TSA Security Check Point (4 miles)
• El Paso International Airport (ELP) (4 miles)

Places of Worship

• Iglesia de San Judas Tadeo (5.5 miles)

Theaters

• Cinemark (6.2 miles)