Park Manor Health Care & Rehab

Pros

• Park Village is absolutely beautiful, with a pleasing aesthetic and a consistently clean, fresh environment.
• The staff are friendly, caring, and genuinely devoted to the residents.
• Kay is welcoming, friendly, and helpful, and she is a wonderful asset to Park Village.
• The director and the assistant director are simply awesome.
• Jordan and his therapy team are amazing and deliver quality care.
• The DON, Mrs. Blackwell, and the admins, Mrs. Youman, contribute to the facility's greatness.
• The new secured unit is perfect for residents.
• The admission director meets families at the hospital and answers questions, and the admission coordinator greets visitors warmly.
• The entire staff is awesome and goes above and beyond to help families.
• Park Village stands out for cleanliness, care, and activities.
• The staff are professional and friendly, making visitors feel welcomed and appreciated.
• The kitchen staff are pleasant and helpful.
• Residents' loved ones love the building.

Cons

• Horrible care was reported, with nurses rude and not caring about patients.
• A nurse was reportedly seen kicking a patient to get her up.
• The facility's communication between staff and nurses was described as terrible, with poor record-keeping.
• Some staff members were described as unprofessional and lacking compassion, and some were said to lie to cover themselves.
• The administrator was accused of cheating on his wife and neglecting the building, implying poor oversight.
• The facility is older and in need of upkeep and restoration.
• One reviewer warned others not to allow their family to stay there.

Review

The collection of notes begins with a personal tribute to Jemeria, described as a very beautiful person. From there, the voices shift to Park Village Healthcare & Rehab, where families and visitors share an array of strong impressions - mostly positive, with a few cautious cautions. Taken together, the reflections portray a facility that many consider welcoming, clean, and attentive, with an atmosphere that reinforces a sense of care and community whenever someone visits or stays there.

A consistent thread across many comments is the welcoming environment and the pride residents and families take in the facility's looks and operations. Several observers highlight how the place smells clean and looks well-kept on every visit, with frequent references to upgrades and a clean, inviting aesthetic. The community atmosphere is amplified by friendly faces at the front desk and common areas; Kay, in particular, stands out as a welcoming, helpful presence who helps set a positive tone for first impressions. Readers repeatedly note that staff greet visitors warmly, and that the overall ambiance feels safe and pleasant, reinforcing the sense that Park Village is a comforting place for loved ones.

Beyond the atmosphere, there is broad praise for the people who care for residents. Caregivers, nurses, therapists, and activity staff are described as patient, professional, and compassionate, with many reviewers remarking that the staff truly takes time to know residents and meet their needs. Therapy teams, including Jordan and his colleagues, are singled out for the quality of care they provide, while the nursing and administration teams are praised for their accessibility and responsiveness. Leadership figures such as the Director and Assistant Director receive specific commendations for their effectiveness and warmth, and phrases like "simply awesome" are used to convey genuine appreciation for management's approach to care and staff support. The facility even earns praise for its role in broader community engagement, with ministry groups visiting for music, encouragement, and fellowship that residents appear to welcome and enjoy.

Several narratives describe Park Village as a strong choice for a range of care needs. Families report successful experiences with post-acute rehab, short-term respite, and long-term care placements, noting that the team works hard to support transitions and coordinate with hospice services when appropriate. The new secured unit is mentioned positively as a secure option for memory care or safer environments, and there is satisfaction with the way admissions, tours, and hospital-to-facility transitions are handled. The facility's ongoing improvements, including architectural updates and ongoing commitment to a comfortable living space, contribute to a sense that Park Village is investing in quality care and a dignified living experience for residents.

Nonetheless, not every review paints a uniformly rosy picture. A few comments raise concerns about care quality and professional conduct, urging prospective families to exercise vigilance. Some reviewers describe experiences they deemed unprofessional or lacking in compassion, and one particularly troubling note describes rude behavior by nurses, poor communication, and insufficient documentation. There is also mention of a distressing incident in which a patient was reportedly treated inappropriately, along with warnings that such situations require families to monitor care closely, review charts, and advocate for their loved ones. One review even recounts a provocative accusation about leadership dynamics and personal conduct, underscoring the importance of due diligence and firsthand observation when evaluating the facility. In addition, a few comments acknowledge that the building is older and may need upkeep, while still acknowledging that staff listened to concerns and attempted to address issues.

Taken as a whole, these perspectives sketch a nuanced portrait of Park Village. The facility is repeatedly described as a place with a caring, personable staff who strive to create a welcoming, home-like environment for residents and their families. Cleanliness, thoughtful upgrades, and an atmosphere of warmth emerge as standout strengths, helping to foster trust and comfort for families seeking care. At the same time, the reviews remind readers that no care setting is perfect: some staff may fall short of expectations, communication can falter, and ongoing vigilance is essential to ensure a loved one's needs are met. The prevailing message is that Park Village has built a strong reputation for compassion and community, but families should engage actively - ask questions, observe care routines, and participate in the process - to determine whether it is the right fit for their specific situation.

In closing, Park Village Healthcare & Rehab is portrayed as a facility with many champions - residents, families, and staff who celebrate its welcoming nature, cleanliness, and dedicated care teams. The facility's leadership, therapy programs, and opportunities for family involvement contribute to a sense of belonging and continuity for those who call it home, whether for short-term rehabilitation or long-term living. While occasional concerns are raised, the overarching sentiment across the reviews is one of gratitude for the care, community, and consistent efforts to improve the resident experience, underscoring why many families regard Park Village as a trusted option in the DeSoto area.

This part of Desoto, Texas offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With a range of dining options such as Domino's Pizza, Whataburger, and Cracker Barrel nearby, residents can enjoy delicious meals without having to travel far. In terms of healthcare, there are several pharmacies and physicians within a few miles, providing easy access to medical services. Additionally, the proximity of hospitals like Medical Center At Lancaster and Methodist Rehabilitation Hospital ensures that residents have quality healthcare facilities nearby. For recreation, parks like Cedar Hill State Park and Valley Ridge Park offer opportunities for outdoor activities and relaxation. The presence of places of worship like Southern Baptist Convention and Rockett Christian Church also provides spiritual support for those who are seeking it. Overall, this area in Desoto provides a mix of convenience, healthcare options, recreational activities, and spiritual resources that could make it an attractive choice for senior living.

Restaurants

• Domino's Pizza (1 miles)
• Pollo Regio - 200 (1.5 miles)
• Whataburger (2.2 miles)
• In-N-Out Burger (2.4 miles)
• Taco Cabana (2.4 miles)
• McDonald's (2.7 miles)
• Cracker Barrel (3.4 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• Albertsons Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.7 miles)
• Red Oak Drug (3.7 miles)
• Walgreens (3.8 miles)

Physicians

• POA Happy Teeth Today (1.7 miles)
• My Eyelab (2.7 miles)
• MomPremier Eye Institute (3 miles)
• Methodist Family Health Center - Cedar Hill East (4 miles)
• Karen Baker, MD - Family Medicine (4 miles)
• Baylor Family Medical Center (4.3 miles)
• Touchstone Imaging Red Oak (4.3 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (4.6 miles)
• Starbucks (4.8 miles)
• Panera Bread (5.1 miles)
• Starbucks (6.1 miles)
• Tops Cafe (9.5 miles)
• Panera Bread (10.7 miles)

Hospitals

• Medical Center At Lancaster (3.1 miles)
• Methodist Rehabilitation Hospital (5 miles)
• Texas Surgical Speclsts (10.1 miles)
• Baylor Medical Center At Waxahachie (10.2 miles)

Parks

• Cedar Hill State Park (7.9 miles)
• Valley Ridge Park (9 miles)
• Kiest Park (9.6 miles)

Places of Worship

• Southern Baptist Convention (8.7 miles)
• Greater Mount Hebron Baptist Church (8.7 miles)
• Rockett Christian Church (9.1 miles)
• Asamblea Betesda (10.7 miles)

Transportation

• Mid-Way Regional Airport (JWY) (9.2 miles)