9009 Forest Lane, Dallas, TX 75243
For more information about senior living options: (844) 490-3973
The staff are amazing and go out of their way to ensure residents are happy and have everything they need. The Highlands Guest Care Center is top-notch and provides excellent care to clients and families. The remodeled facility is beautiful, with great activities and private rooms for rehab patients. The new ownership and management have brought positive changes, making the place feel like home for residents. The team is friendly, welcoming, and attentive, showing genuine care for residents. The administrator JP is a fantastic leader who is well respected in the industry. The kitchen staff are kind and consistently check on residents to see if they need anything. The facility is clean and well-maintained, often described as smelling fresh and looking pleasant. The Highlands is helpful and informative to families, keeping them updated about care.
The facility is absolutely horrible and unkempt, with a strong urine smell. The staff are lazy, uncaring, and fail to respond to residents' calls for help. The DON and director are described as horrible and untrustworthy, with alleged lying and mismanagement. Residents have been mentally and emotionally abused, and understaffing is used as an excuse for neglect. There are reports of theft from residents' funds and improper handling of money. Families are not informed of care decisions or hospitalizations, causing anger and worry. Weekend and night staff are often under-staffed or indifferent, delaying care. The facility is dirty, and some equipment and bedding are old or in poor condition. The facility should be shut down due to safety and care concerns. Medications are withheld or not given in a timely manner, causing avoidable suffering.The Highlands of Dallas is best suited for families seeking a therapy-forward transition facility where rehab services and a refreshed, home-like atmosphere are prioritized. The campus shows well in tours, with access to a therapy gym, dining services, and private or semi-private rehab accommodations. When leadership is engaged, residents have reported attentive care, clear information flows, and a sense that decisions are informed and deliberate. For short-term rehabilitation and post-acute care, this community can deliver meaningful gains, particularly for families who plan to stay actively involved in care planning and advocacy.
Those who should consider alternatives are primarily families who cannot tolerate inconsistent staffing and communication or who require unwavering, day-to-day reliability in care. Across numerous reviews, recurring red flags include weekend and night coverage gaps, reports of understaffing, and instances where calls for help went unanswered. Some residents or families describe deliberate delays, poor responsiveness, or disputes over medications and discharge procedures. For families with strong concerns about safety, dignity, or financial transparency, it may be prudent to explore other options until a consistently solid track record is demonstrated.
The strongest positives center on rehab quality, a refreshed environment, and the impression of a caring, capable team when leadership is strong. Reviewers repeatedly praise the therapy staff for professionalism and effectiveness, the remodeling that brightens common areas, and the overall atmosphere when managers are actively addressing problems. The administration has also drawn praise for hands-on leadership, with several accounts highlighting improvements under new ownership and management. The facility's private-room options for rehab patients and the dedicated rehab-focused amenities create clear value for those prioritizing meaningful functional progress.
Yet the main cons are real enough to temper enthusiasm. Chronic understaffing, particularly on weekends, leads to gaps in basic care, delayed assistance, and frustration for families and residents. Instances of poor communication - missed updates, delayed notifications about hospital transfers, and inconsistent medication practices - appear in multiple reviews. Hygiene, odor issues, and inconsistent housekeeping surface as long-standing complaints in some older reports, and there are troubling allegations regarding mistreatment and theft from residents in the past. The inconsistency in staff tone and responsiveness, coupled with administrative friction and billing concerns, contributes to a fragile trust framework that families must carefully assess.
These pros and cons pull in opposite directions, and the balance hinges on priorities and vigilance. If rehab outcomes, a cleaner, more welcoming environment, and a leadership-driven culture are the top criteria, Highlands presents a credible option - especially where new ownership has already begun to demonstrate tangible improvements. However, when consistent, high-touch care, impeccable safety practices, and transparent, proactive communication are non-negotiable, the risk profile remains elevated until staffing steadiness and accountability are demonstrably solidified. Families should not enter blind to the gaps that have shadowed past reviews; the best approach is to verify current staffing levels, observe weekend coverage, review recent state inspections, and talk candidly with current residents and families about responsiveness and follow-through.
In practical terms, a decision about The Highlands of Dallas should start with a structured due diligence plan. Take a current, unfiltered tour and specifically ask about weekend nurse-to-resident ratios, call-light response times, and the mechanism for notifying families about hospital transfers or changes in care. Inquire about recent improvements under new management, ongoing remodeling plans, and the facility's approach to safety, incident reporting, and medication management. Request recent care plans for prospective long-term residents and solicit feedback from other families with firsthand experience. If rehab progress and a refreshed setting are the priorities and a family is prepared to stay actively engaged to ensure care quality, Highlands can be a sound choice; if not, it may be wiser to explore alternative communities with a steadier, more consistently rated caregiving track record.
116 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (7 miles away) Dallas-Fort Worth International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Highlands Of Dallas in Dallas, TX is a vibrant assisted living community that focuses on providing exceptional care and services for its residents. Residents can enjoy a variety of amenities such as a beauty salon, cable or satellite TV, a computer center, and a fully furnished living space. The community also offers convenient transportation options including community operated transportation and arrangement for non-medical transportation to doctors appointments.
Residents have access to various dining options with restaurant-style dining and meal preparation and service available. Special dietary restrictions are catered to ensure that all residents receive the appropriate meals. Additionally, there is a small library and gaming room available for leisure activities.
Care services provided at The Highlands Of Dallas include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, transfers assistance, medication management, and specialized diabetes diet. The community also offers mental wellness programs to support the overall well-being of its residents.
Residents can engage in a range of activities organized by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist with any additional needs or requests.
The location of The Highlands Of Dallas offers convenience with several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, The Highlands Of Dallas provides a comfortable and engaging lifestyle for seniors seeking assisted living support while maintaining independence.
The Highlands Of Dallas is located at 9009 Forest Lane, Dallas, TX 75243 in Dallas County, Texas
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