Golden Acres Living And Rehabilitation Center

Pros

• The facility is pleasant and clean, creating a welcoming atmosphere for residents and visitors.
• Staff members are described as friendly and accommodating, contributing to a positive environment.
• Golden Acres offers planned activities that encourage resident participation and engagement.
• The dining area was visually appealing, with preparations for events like Christmas programs showcasing care and effort.
• One reviewer noted the diligence of staff in working with senior citizens, particularly those with dementia, promoting their well-being through exercise and activities.
• Residents’ rooms are reported to be kept immaculate, indicating a commitment to cleanliness and comfort.

Cons

• The facility is grossly understaffed, leaving residents without adequate assistance and causing long wait times for help.
• Patients experience neglect, with reports of being left unshowered and not receiving necessary physical therapy.
• There are instances of staff being rude, mean, and disrespectful towards residents.
• Several families reported lost personal belongings belonging to residents, and the management has shown little effort to resolve these issues.
• Residents' dignity is compromised by inappropriate use of diapers without consent or need, leading to unsanitary conditions.
• The nursing staff is often unavailable or inattentive, with reports of a head nurse sleeping at her station while patients call for help.
• The quality of food served has deteriorated significantly, described as "mystery meat" that lacks variety and nutrition.
• Changes made to common areas have stripped the facility of pleasant communal spaces for family and resident interaction.
• Families reported that their concerns went unaddressed by management despite multiple attempts to communicate issues related to care quality.

Review

The experiences of families with nursing and rehabilitation facilities can vary dramatically, as highlighted in numerous reviews of Golden Acres Living and Rehabilitation Center. While some have expressed satisfaction with the care provided, others have shared harrowing accounts of neglect and mistreatment, leading to severe consequences for their loved ones. This disparity raises serious concerns about the quality of care at this facility, prompting potential patients and their families to carefully consider their options before making a decision.

One set of reviews recounts deeply troubling incidents that took place shortly after admission. A mother was admitted to the facility only to face what her family described as abusive treatment from staff members. Reports claim that nurses mocked her request for assistance when she needed to use the bathroom, disregarding her gentle pleas for caution regarding her delicate condition. The lack of empathy from the nursing staff culminated in their dismissive attitude towards her needs, which included physical therapy support. Tragically, these first impressions led to further complications when she was later hospitalized due to negligence surrounding her health needs; specifically, issues related to her CPAP usage and untreated injuries.

Another family recounted a similar experience with a 97-year-old grandmother who faced inadequate care during her month-long stay at Golden Acres. Their review painted a grim picture: despite being promised access to physical therapy and personal hygiene assistance, they found their loved one neglected in terms of bathing and therapeutic support. The financial burden became evident when they discovered that charges were erroneously applied for services covered by Medicare and secondary insurance plans. Mismanagement also extended beyond bills—personal belongings went missing, resident dignity was compromised through unnecessary diapers being used without consent, and medication misadministration occurred despite specified instructions.

Despite these alarming narratives highlighting neglect and systemic failures within the facility’s operation, there were also more positive reviews that paint an entirely different picture. Some visitors noted that Golden Acres appeared clean upon entering, presenting an inviting atmosphere complemented by friendly staff members committed to caring for senior residents. Residents seemed engaged in planned activities with opportunities for socialization—a stark contrast to other reports indicating isolation and discontent among patients who felt neglected.

However, even those who initially viewed Golden Acres favorably experienced disappointment over time as they witnessed changes in staffing attitudes or service quality deterioration. Families reported feeling anxious due to prolonged wait times for assistance or unmet requests at crucial moments. One account detailed how patient calls went unanswered for up to 45 minutes—creating an alarming sense of urgency when immediate attention was required but ultimately failed from the staff’s side.

Concerns about management decisions were prevalent throughout many reviews—with complaints stemming from losing communal spaces intended for resident engagement—such as a previously cherished sunroom turned into rehabilitation space lacking proper ventilation or comfort for its inhabitants. Many voiced their frustration over understaffing issues leading not only to diminished levels of care but also degrading treatment resonating through interactions between staff members and those under their charge.

As evidenced by these contrasting perspectives on Golden Acres Living and Rehabilitation Center—and underscored by recurrent themes around negligence—the decision-making process regarding skilled nursing facilities ought not be taken lightly nor influenced solely by external appearances or initial encounters with friendly personnel. Family members seeking appropriate care must remain diligent advocates for their loved ones' welfare by demanding transparency about caregiving practices while continuously monitoring conditions during their stay at any chosen facility.

Places of Worship

• Ridge Pointe Fellowship (1 miles)
• Redeemer Bible Church (2 miles)
• Casa View Baptist Church (5.1 miles)
• Northway Christian Church (6.7 miles)
• Temple Emanu-El (7 miles)

Physicians

• Eye 2 Eye Vision (1.2 miles)
• John West Low Cost Immunization Clinic (2.7 miles)
• Women's Health Alliance (2.9 miles)
• Texas Digestive Disease Consultants: Mesquite (4.6 miles)
• Touchstone Imaging Mesquite (4.8 miles)
• Pediatric Clinic (6.2 miles)
• Pediatric Associates of Dallas (6.5 miles)

Parks

• Lochwood Park (1.6 miles)
• Tenison Park (4.4 miles)
• R.P Brooks Park (4.6 miles)
• Tietze Park (5.5 miles)
• Fair Park (7 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.3 miles)

Hospitals

• Baylor Scott & White Medical Center (2.2 miles)
• Texas Health Presbyterian Hospital Dallas (6 miles)

Cafes

• Urban Vines Wine Bistro (2.4 miles)
• Starbucks (3.5 miles)
• Starbucks (4.5 miles)
• Starbucks (5.7 miles)
• Starbucks (7 miles)

Restaurants

• Alfonso's Italian Restaurant (2.5 miles)
• Chick-Fil-A (2.5 miles)
• Olive Garden (2.9 miles)
• Jack In The Box (3.3 miles)
• McAlister's Deli (3.6 miles)
• Taco Joint (3.6 miles)
• Chick-Fil-A (3.7 miles)

Theaters

• Alamo Drafthouse Lake Highlands (4.5 miles)
• AMC DINE-IN Mesquite 3 (4.6 miles)
• AMC Theater Northpark (6.3 miles)

Transportation

• Park Lane Station (5.9 miles)