Brentwood Place Four
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3505 South Buckner Boulevard Bldg 5, Dallas, TX 75227
For more information about senior living options: (844) 490-3973
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The personnel were very pleasant. The weekend concierge staff are very friendly and patient. Brentwood takes great care of its patients. The D.O.N and his team have been amazing in resolving client complaints. Our patients have provided good feedback on services. A new CNA on duty was pleasant and patient with the client. The facility is very clean and inviting. Building 2 is nice and clean, with upgrades that improve its appearance. The security and atmosphere have been wonderful. Ashley Moye is an outstanding, hardworking, and dedicated professional.
The reviewer stated that the gate staff were very rude and ignorant. The reviewer described the customer service as bad. The reviewer claimed the facility needs to be shut down due to neglect and poor care. The reviewer said the night-time desk never answers the phone. The reviewer would not recommend this place to anyone, including patients. The reviewer reported that rooms are very small and not as clean as expected, with no sheets for beds or towels for showers. The reviewer described the communication as horrible and the staff as rude and unprofessional. The reviewer recounted an incident of neglect involving delays in pain medication and mishandling of a catheter bag.The collection of reviews paints a picture of a Brentwood facility that inspires a wide range of feelings, from warmth and gratitude to frustration and alarm. On the positive side, several reviewers describe a staff that feels genuinely caring, patient, and dedicated. One reviewer affectionately complimented the personnel as "very pleasant," and another praised a weekend concierge staff who are "very friendly and patient." Across multiple accounts, visitors and family members repeatedly note that the environment can be clean, welcoming, and well-maintained, with a sense that residents are treated with respect and kindness. The sentiment extends to specific individuals who go above and beyond: a family member shared that a staff member named Ashley Moye is "outstanding," professional, hardworking, and deeply committed to ensuring their family member is well cared for. Comments like "Caring staff," "Great job," and "Excellent care" recur, underscoring how some families feel that the facility can deliver compassionate, attentive service when it is at its best.
Yet this positivity is tempered by notable criticisms that recur across different reviews. Several writers report negative experiences with front-desk and gate staff, with one reviewer characterizing the gate personnel as "rude and ignorant" and accusing them of poor behavior and a failure to perform basic duties promptly. Another reviewer recounts that the first entry in, exit-out process was disorganized and that questions were met with a smart or sarcastic response. These anecdotes reflect broader concerns about communication and responsiveness, suggesting that the quality of customer service can be inconsistent and highly dependent on the day or the individuals on duty.
A cluster of reviews highlights innovations and strengths in care processes, such as the facility's advanced entry system that allegedly identifies visitors based on visitation history, and the claim that weekend staff are especially friendly and patient. In addition, reviewers point to leadership and problem-solving as a bright spot: the Director of Nursing (D.O.N.) and his team are praised for taking complaints seriously and even initiating targeted training to correct issues. A social worker, Miss Savana, is singled out as performing above average in customer service, with some families expressing relief and gratitude that problems are being addressed and that residents feel more at home as a result. These accounts emphasize that when management prioritizes communication and staff development, families notice meaningful improvements.
Other comments reflect a mixed bag in terms of facility atmosphere and daily experience. Several reviewers celebrate the physical cleanliness of the building, the absence of odors, and a generally positive atmosphere that makes visitors and residents feel comfortable. One account specifically notes that "NO BAD ODORS in the Air while inside the building," and another praises "the security and atmosphere." There are also mentions of improvements or upgrades in building spaces, with a sense that staff care about the environment and the resident experience. Still, some reviews push against a more challenging reality: rooms that feel cramped, concerns about whether the facility matches the online pictures, and reports of financial or logistical gaps, such as difficulties with getting timely responses or a perception that items and needs aren't always promptly addressed.
The more troubling experiences center on delayed responses, neglectful or insufficient care, and alarming incidents. A particularly severe narrative describes unacceptable conditions: a patient allegedly went hours without pain medication, a catheter bag allegedly overflowed, and an ambulance had to be called after the patient escalated in distress. The reviewer describes a breakdown in basic care - unmet needs for pain management, a delay in assistance, and a disturbing image of the catheter bag being emptied into a trash can. This individual's account concludes with an emergency transport to the hospital, painting a stark contrast to the more positive pictures others have shared and underscoring how dramatically the quality of care can diverge within the same facility.
There are also cautions from reviewers about practical and administrative aspects of the experience. A number of comments voice concerns about responsiveness to calls or messages, with one reviewer stating that "Not what I expected based on the pictures," noting small rooms and a lack of sheets, towels, or essential supplies, and indicating they would need to provide many items themselves. Other reviewers warn about not relying on the facility for emergency needs due to inconsistent communication and unavailability of staff during critical moments. A few individuals remain skeptical about overall quality, even while acknowledging certain supportive staff and moments of good care.
In sum, the reviews present a facility with real strengths and genuine warmth in many staff members, as well as serious, sometimes alarming, concerns about responsiveness, consistency, and the overall quality of care. Families recount not only individual acts of excellence - helpful aides, responsive social workers, and dedicated nurses - but also moments of frustration, miscommunication, and neglect that can have profound consequences for residents. If you're considering Brentwood, it may be wise to balance these perspectives by visiting multiple times, speaking with current residents and families, and asking pointed questions about response times, odor control, cleanliness standards, staffing levels, and how complaints are handled. For those already connected to the facility, engaging with leadership, particularly the D.O.N. and social workers like Miss Savana, could help surface concerns and guide targeted improvements, ensuring that the positives described by many reviews align with the everyday reality experienced by more residents and families.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (11 miles away) Dallas-Fort Worth International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brentwood Place Four is an assisted living community located in Dallas, TX. Our community offers a wide range of amenities and care services to ensure that our residents are comfortable, engaged, and well taken care of.
In terms of amenities, we have a beauty salon for residents to pamper themselves, as well as cable or satellite TV for entertainment. We also provide community-operated transportation and transportation arrangement services to make it convenient for residents to get around. For those who enjoy technology, we have a computer center and Wi-Fi/high-speed internet available.
Our dining options include restaurant-style dining with special dietary restrictions catered to. Residents can also choose to dine at nearby cafes and restaurants for more variety. We offer fully furnished apartments with private bathrooms and kitchenettes for convenience and independence.
To keep our residents active and engaged, we have a fitness room and wellness center on-site. Additionally, we have a gaming room, small library, outdoor space, and scheduled daily activities for socialization. Planned day trips and resident-run activities provide opportunities for exploration and fun.
Care services provided at Brentwood Place Four include 24-hour call system and supervision for safety. Our staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure the wellbeing of our residents. We offer specialized meal preparation according to diabetes diets and other dietary restrictions.
Nearby our community are two parks where residents can enjoy nature, as well as multiple pharmacies for easy access to medications and healthcare supplies. There are also several physicians nearby who can provide medical care when needed. In case of emergencies or more complex medical needs, there is a hospital in close proximity.
At Brentwood Place Four, we strive to create a supportive environment where our residents can thrive physically, mentally, and socially while receiving the care they need. Our dedicated staff is committed to providing personalized attention while promoting independence and overall wellbeing.
Brentwood Place Four is located at 3505 South Buckner Boulevard Bldg 5, Dallas, TX 75227 in Dallas County, Texas
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Outdoors
Trees
