Brentwood Place Four in Dallas, TX
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Information last verified:
3505 South Buckner Boulevard Bldg 5, Dallas, TX 75227
For more information about senior living options: (844) 490-3973
The facility creates a warm and welcoming atmosphere for visitors and residents. The common areas are bright and cheerful with comfortable seating that encourages socialization. The staff take pride in maintaining a pleasant environment. The new administrator is kind and courteous. The weekend concierge staff are friendly and patient. Brentwood takes great care of its patients, and residents are happy there. The DON and his team have been amazing at resolving client complaints. New CNAs are pleasant and patient with residents. The facility is very clean and inviting. Building 4 is clean, with helpful, attentive staff who treat residents like family. The staff are consistently professional, friendly, and attentive. Ashley Moye is an outstanding professional who is hardworking and dedicated.
The staff are described as disrespectful, poor communicators, unclear about procedures, and even disregarding HIPAA, with one hallway lacking hot water. The gate staff were rude and ignorant, providing bad customer service. The rooms were small and not as clean as expected, with family members having to supply sheets and towels. The facility should be shut down due to a nauseating smell, delays in pain medication, and a catheter bag being dumped into a trash can. The night desk never answers the phone. Records were missing and discharge information could not be provided, and administration was unresponsive. A resident was left on the floor for hours before assistance arrived, with delayed care and questions about medication. The reviewer would not recommend the facility to patients and would give zero stars.Brentwood Place Four in Dallas is best suited for families seeking a lively, home-like environment where social engagement and rehabilitative care sit at the center of daily life. The community consistently delivers a warm, welcoming atmosphere with bright, well-kept common areas that invite residents to gather, talk, and participate in activities. Cleanliness is not optional here; the staff appears invested in maintaining a pleasant environment, and the overall vibe favors interaction, music in the dining hall, and organized programs that help residents feel connected to something beyond their rooms. For families prioritizing a fresh, well-maintained setting with approachable staff and robust therapy options, Brentwood Place Four stands out as a practical, accessible choice.
That said, certain circumstances push families to consider alternatives. Those who require guaranteed, round-the-clock responsiveness and perfectly consistent communication across all shifts may want to look elsewhere. Several reviews flag gaps in call-button responsiveness, weekend or night coverage issues, and occasionally challenging interactions with front-desk or gate personnel. Some families also report inconsistent medical-record management and gaps in timely medication or therapy delivery. For residents who demand near-perfect reliability, complete transparency in records and billing, and uniformly professional behavior at every contact point, these inconsistencies can be material enough to explore other options.
The strongest offsets come from tangible positives that many families value highly. The environment at Brentwood Place Four is consistently described as clean, odor-free, and inviting, with residents who appear engaged and content. The dining and social spaces function as social magnets, helping people feel at home rather than institutionalized. Therapy and rehabilitation services are frequently cited as a key strength, with therapists and staff shown to be committed, capable, and enthusiastic about helping patients regain function. Administrators and frontline leaders receive praise for taking complaints seriously, driving targeted training, and steering improvements, an appreciated signal that the operation is not static. The facility’s security features and advanced visitation systems add a layer of perceived safety, while ongoing upgrades, particularly in Building 2 and Building 4, suggest a proactive approach to maintaining modern, pleasant spaces. Within this framework, several staff members, especially the DON, social workers, and individual professionals like Ashley Moye, are repeatedly recognized for professionalism and care, underscoring a core strength: a capable team that can deliver when circumstances cooperate.
Still, the negatives carry real weight and cannot be dismissed as mere noise. A pattern of uneven communication and delayed responses undermines the confidence built by the warm atmosphere. Reports of gate staff or front-desk attitudes, occasional HIPAA concerns, and care gaps (including missed call lights and delays in pain management or therapy initiation) matter deeply for families choosing where a loved one will live and recover. There are accounts of alarming experiences, including concerns about sore care, unaddressed needs, and equipment or record-keeping problems. While some families stress that leadership has responded and that individual staff members shine, the persistence of these issues, especially during off-hours, poses legitimate risk for residents who rely on steady, predictable care.
Viewed through a balanced lens, Brentwood Place Four still presents a compelling value proposition for many families. The combination of a bright, clean setting, a social culture that fosters interaction among residents, and a therapy-focused program creates a practical path to meaningful daily activity and recovery for many elders. The presence of proactive leadership, the willingness to retrain staff, and the visible commitment of certain team members create a credible framework for improvement. For families who can invest the time to advocate, document concerns, and maintain ongoing dialogue with administration, the positives can translate into real quality of life gains for a loved one. The facility’s culture, when functioning at its best, feels like a supportive extended family, where staff members genuinely strive to balance efficiency with compassion.
The decision calculus should be clear. Brentwood Place Four offers a strong blend of social vitality, rehabilitative capability, and a clean, inviting setting that makes many residents feel at home. However, it requires vigilance: families should anticipate variable responsiveness, confirm current communication protocols, and verify that the specific unit (Building 4, Building 2, or others) aligns with the resident’s needs. Prospective residents who value consistent, proactive care across all hours, and who may not have the bandwidth to actively monitor daily operations, might prefer options with a more uniform service delivery model. For those who can commit to steady oversight, this community can deliver meaningful progress, companionship, and peace of mind.
In practical terms, the recommended approach is to conduct structured, in-person tours with specific probes: what are average response times to call bells, especially at night? who is the on-call administrator, and how are urgent concerns escalated? what is the current turnover rate among aides and therapists, and how is training handled? request to review the latest QA metrics, incident logs, and discharge/transfer procedures. demand a meet-and-greet with the DON, the therapy director, and a few frontline caregivers who have worked with the resident’s target level of care. If a family is willing to engage actively, tracking communications, validating care plans, and requesting accountability, Brentwood Place Four can be a strong, even excellent, home that supports independence and recovery with a genuine community feel. If not, alternatives offering more predictable, fully consistent operations may be the safer path.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (11 miles away) Dallas-Fort Worth International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brentwood Place Four is an assisted living community located in Dallas, TX. Our community offers a wide range of amenities and care services to ensure that our residents are comfortable, engaged, and well taken care of.
In terms of amenities, we have a beauty salon for residents to pamper themselves, as well as cable or satellite TV for entertainment. We also provide community-operated transportation and transportation arrangement services to make it convenient for residents to get around. For those who enjoy technology, we have a computer center and Wi-Fi/high-speed internet available.
Our dining options include restaurant-style dining with special dietary restrictions catered to. Residents can also choose to dine at nearby cafes and restaurants for more variety. We offer fully furnished apartments with private bathrooms and kitchenettes for convenience and independence.
To keep our residents active and engaged, we have a fitness room and wellness center on-site. Additionally, we have a gaming room, small library, outdoor space, and scheduled daily activities for socialization. Planned day trips and resident-run activities provide opportunities for exploration and fun.
Care services provided at Brentwood Place Four include 24-hour call system and supervision for safety. Our staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure the wellbeing of our residents. We offer specialized meal preparation according to diabetes diets and other dietary restrictions.
Nearby our community are two parks where residents can enjoy nature, as well as multiple pharmacies for easy access to medications and healthcare supplies. There are also several physicians nearby who can provide medical care when needed. In case of emergencies or more complex medical needs, there is a hospital in close proximity.
At Brentwood Place Four, we strive to create a supportive environment where our residents can thrive physically, mentally, and socially while receiving the care they need. Our dedicated staff is committed to providing personalized attention while promoting independence and overall wellbeing.
Brentwood Place Four is located at 3505 South Buckner Boulevard Bldg 5, Dallas, TX 75227 in Dallas County, Texas
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Outdoors
Trees
