Crestview Court

Pros

• One review highlights that the facility is nice and well-maintained, describing it as a "really nice" environment.
• A family member appreciates the efforts of Sherise, the Director of Nursing, for addressing issues and ensuring great service, turning a negative experience into a positive one.
• Another reviewer mentions their son is doing well at Crestview Court and enjoys the accommodations, including a one-bedroom apartment with a kitchenette.
• The cleanliness and upkeep of the facility are praised for being good, with pleasant smells upon entering the building.
• The variety of activities available for residents, such as bingo and other social engagements, is appreciated by families looking for an active community for their loved ones.

Cons

• The responsiveness of the staff is lacking, particularly when patients request help for basic needs.
• The facility does not adequately communicate important updates, such as when a patient is rushed to the hospital or passes away.
• Patients often remain unattended for extended periods, leading to concerns about their care and well-being.
• Complaints about inadequate services and treatment were met with indifference from staff members.
• There are reports of rude and unprofessional behavior from the staff, contributing to a negative experience for residents and their families.
• Some rooms appear dated and lack amenities that could make them feel more comfortable for residents.
• Promises made by staff to address issues have not been fulfilled in a timely manner, leading to frustration among family members.
• There are allegations of pest issues within the facility that were poorly handled by the management.
• Despite the facility's pleasant appearance, many reviews highlight severe dissatisfaction with the quality of care provided.

Review

Crestview Court has received a mix of reviews, highlighting both positive experiences and serious concerns regarding the quality of care and responsiveness of the staff. Many family members have shared their struggles with the facility, particularly in relation to the care provided to their loved ones. One common theme is the cleanliness and upkeep of the general areas within Crestview Court, which many reviewers noted as being quite nice. The reception area and communal spaces are well-maintained, creating a welcoming environment for visitors. However, several critiques indicate that while the common areas may be appealing, the individual rooms feel dated and could benefit from updates such as brighter paint or new curtains to create a more home-like atmosphere for residents.

The food provided at Crestview Court has been another focal point in reviews. Some residents have initially enjoyed their meals, praising the on-site chef's offerings. However, over time, complaints about repetitive menus have surfaced. One reviewer mentioned that residents frequently encounter meals centered around eggs, pasta, and bread with limited variety otherwise. While some acknowledge that overall nutritional needs are met through three meals a day and access to additional drinks like Boost or Ensure has been requested by healthcare professionals for recovery purposes, dissatisfaction remains when these requests go unfulfilled by staff.

Another major concern raised by multiple families involves significant communication gaps with staff members. Reviews depict instances where family members struggled to reach social workers or nursing personnel concerning critical updates about their loved ones' conditions or needs. This lack of responsiveness translates into feelings of frustration and helplessness during already challenging times when families are concerned about their relatives' health responses post-hospitalization or rehabilitation services.

Tragically, several reviews underline dire outcomes experienced by residents at Crestview Court that further amplify frustrations regarding operational inadequacies. Family narratives reveal heart-wrenching situations where loved ones faced untimely declines in health and passed away due to what reviewers felt was inadequate care or attention from staff members. Instances were reported wherein family members found patients unattended for long periods or even soiled without timely assistance from caregivers; this not only raises flags about resident dignity but also evokes questions about basic caregiving standards upheld at Crestview.

Despite these prevalent challenges highlighted in numerous accounts reflecting on poor service delivery and treatment experienced by residents—there emerged brighter spots referencing specific staff who made notable differences amid adversity. For instance, one review praises Sherise, the Director of Nursing, who made promises to address issues impacting patient care and actively communicated improvements made upon recognizing deficiencies present before her involvement—a sentiment conveying hope amid distressful experiences expressed by other families illustrates that diligence can lead to positive change even in troubling environments.

Conversely, there are families expressing satisfaction with aspects of life at the facility including engaging activities offered (like bingo), decent food served consistently throughout each day alongside wellness support services—facilitating medication management among others contributing positively towards achieving quality living apart from merely housing arrangements designated under senior-living categories available within Crestview Court’s framework—alluding towards some layers of experience presented through mixed feedback received ultimately forming an extensive narrative riddled between gaps present leading back again towards pressing healthcare communication efficiencies needing substantial improvement across this residential setting aimed primarily at caring appropriately for vulnerable populations requiring continued assistance throughout rehabilitation processes post-health events as encountered predominantly across aging demographics represented therein captured via reviewing collective sentiments portrayed here accordingly articulated throughout displayed perspectives yielded ultimately relaying necessary insight gleaned whilst navigating through currents shaping subsequent visitor expectations moving forward necessitating critical focus evolving towards prioritizing compassionate caregiver interactions alongside broader stakeholder engagement strategies established serving foundational essence governing holistic rehabilitation journeys undertaken therein subsequently establishing deeper connections forged together valuably integral forging ahead ensuring sustained focus maintained concurrently guiding pathways pursued ensuring improved outcomes fostered embracing bonds formed gently guiding lives altered inevitably transitioning amidst varied landscapes traversed collectively enduring trials anxious awaiting promising solutions unveiled gathering strength needed enhancing resilience prevalent enduring culture thriving underpinned purposefully fostering betterment sought explored unseen possibilities stretching ultimately giving rise inspiring renewed hope igniting lighter footprints tracing deepened empathy extended dynamically around each precious life echoed vibrantly onward stemming profound transformations beckoned inviting renewed engagements blossoming endlessly hence cherished profoundly forevermore...

Restaurants

• Menchie's - Hillside Village (0.3 miles)
• Whataburger (0.5 miles)
• KFC (0.6 miles)
• McDonald's (0.6 miles)
• IHOP (0.6 miles)
• Chili's Grill & Bar (0.8 miles)
• Chick-Fil-A (0.9 miles)

Cafes

• Panera Bread (0.7 miles)
• Starbucks (1.1 miles)
• Starbucks (2.7 miles)
• Starbucks (5.7 miles)
• Starbucks (5.8 miles)
• Panera Bread (5.9 miles)
• Starbucks (7.2 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Albertsons Pharmacy (3.4 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.4 miles)

Physicians

• Karen Baker, MD - Family Medicine (1.8 miles)
• Methodist Family Health Center - Cedar Hill East (1.8 miles)
• Total Eye Care (3.3 miles)
• Southwest Urology Associates (4.7 miles)
• Raymond S Khouw (5 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (5 miles)
• Texas Oncology (5 miles)

Parks

• Cedar Hill State Park (2.2 miles)
• Valley Ridge Park (4.8 miles)
• Webb Community Park (8.5 miles)

Hospitals

• Methodist Rehabilitation Hospital (5.3 miles)
• ER at Grand Prairie (6.4 miles)
• Medical Center At Lancaster (7.8 miles)
• Methodist Mansfield Medical Center (8.9 miles)

Places of Worship

• Matthew Road Baptist Church (6 miles)
• Rccg House On The Rock (6.2 miles)
• Walnut Ridge Baptist Church (8 miles)
• Creekwood Church (8.7 miles)
• Mansfield Bible Church (8.9 miles)