Baytown Health Care and Rehabilitation

Pros

• The staff at Focused Care at Burnet Bay are friendly, caring, and go above and beyond to make residents feel at home and safe.
• Observers note quick and attentive service and describe the food as good for a skilled nursing facility.
• Many reviewers call Focused Care the best facility they have experienced in Baytown, praising the compassionate and knowledgeable staff.
• The wound care nurse and Dr. George receive praise for excellent wound care.
• The Director of Nursing and the administration are credited for supportive, kind, and effective leadership.
• CNAs are described as tireless, fabulous, and dedicated to meeting residents' needs.
• Physical and occupational therapists are praised as wonderful and instrumental in residents' progress.
• Family members thank the kitchen and housekeeping staff for delicious meals and clean rooms.
• Life Enrichment staff are appreciated for providing engaging daily activities and social opportunities.
• The facility is described as clean with a warm, welcoming atmosphere and staff who genuinely care for residents.

Cons

• The reviewer described the facility as the absolute worst, with inattentive staff and call lights going unanswered.
• A resident developed a bedsore after being left in urine-soaked diapers for hours.
• The meals lacked diabetic options and were often tough and unappetizing, with instances of meals not matching what was on the menu or receipt.
• Phone calls were frequently unanswered, especially after 3 PM.
• The review notes worn-out, uncomfortable mattresses and bedding.
• There were reports of alarming incidents and a conclusion that the facility should not be recommended.

Review

Focused Care at Burnet Bay in Baytown, Texas, presents a very mixed portrait to those considering it as a place for recovery, therapy, or ongoing care. Across multiple reviews, the facility is described as a spacious, clean environment with a generally friendly, attentive staff in many departments. For some residents and families, the caregivers - ranging from CNAs and nurses to therapists and administrators - make life easier, help residents feel at home, and provide reliable, compassionate care. Several reviewers sing the praises of specific team members who go above and beyond, noting that the nurses and aides are often quick to respond to needs, skilled in managing pain, and invested in supporting recovery and daily comfort.

On the positive side, there are repeated acknowledgments of strong, holistic care. Residents describe therapies that keep them moving and engaged, with many crediting physical and occupational therapists for their progress and encouragement. Names frequently mentioned include Crislyn for pain management adjustments, and a cadre of nurses such as Carolyn, Myka, Derek, Sergio, Jocobi, Jessica, Melissa, JiJi, and Emma for their attentive nursing care. The Director of Nursing, Phedra, is cited for direct support, and the wound care nurse is praised as "saving my butt" by at least one grateful patient. The Life Enrichment team, led by Natrisha, is highlighted for providing daily activities, social opportunities, and events - from Bingo to Halloween crafts to music and dance - helping residents stay connected and engaged. Family members and patients also appreciate the kitchen staff, housekeeping teams, and other behind-the-scenes workers who contribute to a generally welcoming atmosphere.

Therapy and medical support appear to be a cornerstone of the favorable experiences. Several reviews emphasize the quality of wound care and the expertise of doctors like Dr. George, whose involvement in wound management is specifically appreciated. The presence of a dedicated director and social workers, including Denise, helps residents navigate their stay and identify resources. For some, Focused Care at Burnet Bay is a place where pain management is actively monitored and adjusted, where rehab staff push for progress yet provide encouragement, and where patients feel supported through challenging recovery periods. The overall sentiment from these accounts is that the staff, in many shifts and roles, are genuinely kind, patient, and capable.

However, the picture is not uniformly positive. A sizable portion of reviews recount serious lapses in care and communication. One account describes the facility as the "absolute worst" among skilled nursing options, with inattentive staff, frequently unanswered call lights, and residents left in need for hours. Specific distressing episodes include a bedsores development after a catheter issue, urine-soaked diapers left for extended periods, and failure to provide a diabetic meal or meals that residents could eat. The frustration extends to routine administrative contact, with reports that phone calls are often unanswered, especially after 3 PM, and a sense that issues raised by families are not promptly addressed by management. There is also criticism of meal quality and consistency, including mislabeling or mis-delivery of meals, and suspicions of meals being traded or replaced improperly.

Other reviews detail a broader sense of disorganization or inconsistent service. One resident recounts seeing a dish labeled as a salmon dinner that turned out to be chicken, followed by a receipt that did not match what was served, and a front desk response that seemed evasive. Another account mentions worn-out mattresses and repeatedly unsatisfying meals, which contributed to dissatisfaction and even consideration of legal avenues. These experiences underscore how important consistent communication, reliable food service, and dependable assistance calls are to residents and their families in this setting.

There are also quite a few balanced or wholly positive experiences from other residents who note a markedly different day-to-day reality. For instance, one resident describes a second stay where the staff were "so friendly, caring, compassionate, and knowledgeable," with specific shout-outs to the therapy team, the nurses, and the director of nursing. They emphasize that the staff's kindness and competence helped them feel supported and even glad to be there, appreciating the care plan adjustments, pain management, and the opportunity to participate in various activities. Others praise the attention given by the administrator, Tureko Watson, and the Director of Life Enrichment, Natrisha, for responsiveness and for creating a welcoming environment. The sentiment in these accounts is that the facility can be a caring, high-quality environment when staff are aligned and attentive, and that residents feel respected and valued.

Overall, Focused Care at Burnet Bay seems to be a place where the experience hinges heavily on individual shifts, departments, and the specific staff on duty at any given time. The facility appears to offer strong therapeutic and clinical support, a clean and engaging environment, and many dedicated professionals who genuinely care for residents. Yet the contrasting reports about responsiveness, consistency of meals, and certain safety and care concerns highlight that, for some residents, there are notable and painful gaps in service that can significantly impact daily life and well-being. For families choosing this facility, the contrast between these experiences suggests a careful, visit-rich evaluation to determine if the particular unit and staff on the day will meet the resident's needs and expectations.

Physicians

• Pars Open MRI (0.7 miles)
• Patricia Ann Frey (0.9 miles)
• Methodist San Jacinto Hospital Independence Plaza 2 (0.9 miles)
• Mohamed S Ahmed (0.9 miles)
• Houston Methodist Orthopedics & Sports Medicine (1.1 miles)
• Dr Shahina Ali, MD (1.1 miles)
• Asad Dr - Asad Abbas Abbas MD (1.1 miles)

Restaurants

• Luby's (0.7 miles)
• Nara Thai Dining - Baytown (0.9 miles)
• McDonald's (0.9 miles)
• Chick-Fil-A (1.3 miles)
• Antonio's Italian Grill & Seafood (1.5 miles)
• Little Caesars Pizza (1.6 miles)
• Domino's Pizza (1.7 miles)

Pharmacies

• Walgreens (0.7 miles)
• Target Pharmacy (0.8 miles)
• Walmart Pharmacy (1.1 miles)
• Southside Pharmacy 10 (1.2 miles)
• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• Walgreens (3 miles)

Hospitals

• Houston Methodist Hospital (0.9 miles)
• Kindred Hospital-East Houston (1.7 miles)
• San Jacinto Methodist Hospital-Alexander Campus (1.7 miles)
• Comdet Design (11.5 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (13.4 miles)
• Sycamore Grounds Coffee House (13.4 miles)
• Starbucks (14.4 miles)

Parks

• Jenkins Park (1.8 miles)
• Baytown Nature Center (4.3 miles)
• Mont Belvieu City Park (8.7 miles)
• Gene Green Beltway 8 Park (12.5 miles)
• Newport M.U.D Port O Call Park (12.7 miles)

Places of Worship

• First United Methodist Church of La Porte (10.8 miles)
• Churches United In Caring (11.4 miles)
• Old River Assembly (12.5 miles)
• Memorial Baptist Church SBC of Pasadena (13 miles)
• Southern Baptist Convention (13.1 miles)